Mansfield, NG18
2.3/5, 18 reviews
33% recommended
100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
46% lettings fee satisfaction

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“Don't bother, dreadful service, nothing but problems with them letting ......”

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May 24,2017
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By: 'Jay'
May 24,2017
6 people found
this helpful
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase rate, declined, they still went ahead and informed my annoyed tenants. Now they've sent a plumber round to do annual gas safety inspection and been informed by tenant he has left without replacing a valve and now have a water leak!!!!!! Phoned stoee to be told not their problem! Excuse me? it was your plumber so is completely your problem, to which i was told I would be charged. When asked when they last did an inspection, was told we dont do that but we can, but you will be charged. Am I not being charged monthly for this??? What am I exactly being charged for????? Shocking store, take note Frank Innes, need new staff that know what there doing!!!! Needless to say I will be sacking them!
Comment on agent fees
Rip Off, paying for what???
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Latest Reviews

View all Reviews 18
6th Dec 2024
reviewed by 'Sean'
“Absolutely totally hopeless. Avoid at all costs. Totally clueless. Never again....”
22nd Feb 2023
reviewed by 'Rameeza Murtaza'
“I had extremely good experience with Frank innes, I got my home with in one week, the staff is really ......”
16th Oct 2021
reviewed by 'Robert'
“Do not give them a holding fee they told me that the property is available as soon as my reference ......”
12th Aug 2021
reviewed by 'Kelsey'
“@FrankInnes absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other ......”
22nd Mar 2021
reviewed by 'Abbie'
“We had a really positive experience recently when looking for a property to rent. Both Zoe and Michelle were extremely ......”
18th Mar 2021
reviewed by 'Mark'
“I received Very good service from frank innes Mansfield. Emily Riley was great and nothing was to much bother for ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Frank Innes
4 Market Street
Mansfield
Nottinghamshire
NG18 1JQ
01623 594605

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £92,000 £325,000
Lettings 83% 46% £400 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 3 5 2 0 0 0 0 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Absolutely totally hopeless. Avoid at all cos......”

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Dec 06,2024
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Kirsty
By: 'Sean'
Dec 06,2024
0 people found
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Absolutely totally hopeless. Avoid at all costs. Totally clueless. Never again....
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“I had extremely good experience with Frank in......”

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Feb 22,2023
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Loren
By: 'Rameeza Murtaza'
Feb 22,2023
0 people found
this helpful
I had extremely good experience with Frank innes, I got my home with in one week, the staff is really helpful especially Loren and Michelle, always received my calls and provided me all information. I would highly recommend to contact them for your future property....
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“Do not give them a holding fee they told me t......”

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Oct 16,2021
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Emily
By: 'Robert'
Oct 16,2021
0 people found
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Do not give them a holding fee they told me that the property is available as soon as my reference checks have passed and then it wont be...They cost me hundreds of pounds in hotel bills waiting for a flat that was not ready ...
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“Frank innes: appalling service...”

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Aug 12,2021
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By: 'Kelsey'
Aug 12,2021
1 people found
this helpful
@FrankInnes absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other estate agent if you wish to receive any form of customer service or management. I've had nothing but problems with them! As a lanlord I've ...
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“Honestly the best estate agent I have come across!...”

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Mar 22,2021
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Michelle
By: 'Abbie'
Mar 22,2021
0 people found
this helpful
We had a really positive experience recently when looking for a property to rent. Both Zoe and Michelle were extremely helpful and helped us find a property that exceeded our expectations! They were always on hand to answer any questions we had and have both ...
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“I received Very good service from frank innes......”

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Mar 18,2021
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Emily
By: 'Mark'
Mar 18,2021
0 people found
this helpful
I received Very good service from frank innes Mansfield. Emily Riley was great and nothing was to much bother for her. i would definitely recommend using this estate agent. 10 out of 10...
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“We are very happy and impressed with efficien......”

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Dec 04,2020
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By: 'Hadawi'
Dec 04,2020
0 people found
this helpful
We are very happy and impressed with efficiency and the human care shown to us during the process of selling our house. All staff of Frank Iness are helpful and knowledgeable and nothing was too much for them to help at any time. I would ...
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“Absolutely fantastic service and a lovely fri......”

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Oct 10,2019
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Kirsty
By: 'Peter'
Oct 10,2019
0 people found
this helpful
Absolutely fantastic service and a lovely friendly team. Rented my property out in the first few days of being on the market....
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“From christian first comin out to see us.We felt very comforable leaving the sale of our property in the hands of the mansfield branch staff....”

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Feb 02,2019
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By: 'Elaine'
Feb 02,2019
0 people found
this helpful
Excellant service from the moment Christain, first came out to see us. We were kept up to speed with viewings and feedback by both Becky and Daniel. 10 out of 10...
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Good
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“Don't bother, dreadful service, nothing but problems with them letting ......”

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May 24,2017
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By: 'Jay'
May 24,2017
6 people found
this helpful
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase ...
read full review
Comment on agent fees
Rip Off, paying for what???
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“Absolutely Dreadful ServiceI rented with Frank Innes and had an ......”

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May 10,2017
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By: 'Dreadful'
May 10,2017
2 people found
this helpful
Absolutely Dreadful Service I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould ...
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Comment on agent fees
Bad very expensive with extremely poor servicre
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“On our initial letting we were happy with the service ......”

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Jun 11,2015
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Kirsty
By: 'David'
Jun 11,2015
0 people found
this helpful
On our initial letting we were happy with the service given. When Kirsty Powers went on maternity leave things began to deteriorate. Messages left unanswered, denial of receipt of complaint emails, constant excuses about the I.T. systems failing. One example of the dilatory attention: ...
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What agent could do to change your mind?
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
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Comment on agent fees
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
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“Im absolutly disgusted that i went to veiw a property ......”

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May 05,2015
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By: 'steff'
May 05,2015
0 people found
this helpful
Im absolutly disgusted that i went to veiw a property was told some one would be there to meet me .. this did not happen to walk in on at my apppintment time to some one else viewing the property ... while in the property i left ...
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What agent could do to change your mind?
Agents should listen to message box before answering calls to prevent ignorance like accured .
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“This is the second property we have rented from Frank ......”

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Mar 08,2015
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Zoe
By: 'Stoneyford'
Mar 08,2015
2 people found
this helpful
This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell. The property we're currently in when we viewed it seemed ...
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What agent could do to change your mind?
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!
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Comment on agent fees
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!
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“I have very bad experience with Frank Innes letting Mansfield ......”

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Feb 18,2015
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Andrew
By: 'Dipesh'
Feb 18,2015
2 people found
this helpful
I have very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are worst lettings in my last five years of UK stay. Issues 1. Rent Agreement was prepared with wrong rent amount and was ...
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Comment on agent fees
Charges are very high. I paid ‚£390 as admin fee
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“I'm not sure what the connection is between Frank Innes ......”

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Jul 14,2014
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By: 'Foxylady101'
Jul 14,2014
0 people found
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I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax ...
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“They kindly arranged a viewing for us. As they offered ......”

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Apr 05,2013
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By: 'Disappointed'
Apr 05,2013
0 people found
this helpful
They kindly arranged a viewing for us. As they offered a weekday, my husband took a day off. A few hours before the viewing (at appr. 11 am) they called me to cancel it as the current tenant decided not to move for one more month (...
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“We have been renting a property through Frank Innes for 3 ......”

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Jul 20,2012
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Jon
By: 'Anonymous'
Jul 20,2012
7 people found
this helpful
We have been renting a property through Frank Innes for 3 years. In hindsight, we should have known from the start that it was not going to be a good working relationship. In the beginning, we were trying to obtain information regarding the property and the ...
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What agent could do to change your mind?
There is nothing that this agent could do to ever make me reconsider.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frank Innes, Mansfield NG18 1JQ



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