100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
63% lettings fee satisfaction
May 09,2012
May 09,2012
2
people found
this helpful
this helpful
The initial choosing of a flat and signing everything all seemed fine and staff we dealt with in person at both the Purley and Wallington branches seemed lovely (for some reason even though we dealt with the Purley branch for everything we had to trek to the Wallington branch to sign the contract). Initial fees etc seemed high.
We were told on signing the contract that if we provided bank details, as part of the service we had paid for in the fees, they would contact all the relevant utilities companies and set them and also council tax up by direct debit on our behalf. This was never done despite us providing the information they requested.
In fact they actually told us we were with the completely wrong utilities providers so we happily sat waiting for money to be sucked out of our account for the bills, ignoring letters 'to the occupant' believing them to be junk mail from providers the property was not signed to. Luckily we realised what had happened fairly soon and corrected it all otherwise we could have ended up in a very sticky situation.
In the June in our first year in the property we received a letter from Andrews announcing it was time to decide how long we wanted our next 'fixed term' contract to be for (no option for a rolling one month contract). The contract was due for renewal end of September so I thought it was a bit early. Andrews also asked for an £84 admin fee to be paid, to draw up the new contract.
I filled in the form (requesting a one month rolling contract) and enclosed the cheque which was cashed a short while later (so it definately arrived). I never heard anything back. In mid September the landlord came to the flat to carry out some maintenance and we were talking and he had never heard anything from Andrews either about the renewal of the contract, let alone them producing anything for him to sign! Luckily he had assumed, as he had not heard from us, we wanted to stay on in the property. So I paid the £84 for no reason.
Now I have moved out of the property and one month 8 days later I have still not received my deposit back from Andrews. I am aware that unless it is disputed (and I know the landlord has confirmed for it to be returned in full) it is required to be returned within 10 days, so I am not happy!
I shall definately never deal with Andrews again, this was my fourth time renting and I have never had issues like this with any other agents.
We were told on signing the contract that if we provided bank details, as part of the service we had paid for in the fees, they would contact all the relevant utilities companies and set them and also council tax up by direct debit on our behalf. This was never done despite us providing the information they requested.
In fact they actually told us we were with the completely wrong utilities providers so we happily sat waiting for money to be sucked out of our account for the bills, ignoring letters 'to the occupant' believing them to be junk mail from providers the property was not signed to. Luckily we realised what had happened fairly soon and corrected it all otherwise we could have ended up in a very sticky situation.
In the June in our first year in the property we received a letter from Andrews announcing it was time to decide how long we wanted our next 'fixed term' contract to be for (no option for a rolling one month contract). The contract was due for renewal end of September so I thought it was a bit early. Andrews also asked for an £84 admin fee to be paid, to draw up the new contract.
I filled in the form (requesting a one month rolling contract) and enclosed the cheque which was cashed a short while later (so it definately arrived). I never heard anything back. In mid September the landlord came to the flat to carry out some maintenance and we were talking and he had never heard anything from Andrews either about the renewal of the contract, let alone them producing anything for him to sign! Luckily he had assumed, as he had not heard from us, we wanted to stay on in the property. So I paid the £84 for no reason.
Now I have moved out of the property and one month 8 days later I have still not received my deposit back from Andrews. I am aware that unless it is disputed (and I know the landlord has confirmed for it to be returned in full) it is required to be returned within 10 days, so I am not happy!
I shall definately never deal with Andrews again, this was my fourth time renting and I have never had issues like this with any other agents.
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Jun 18, 2012
Your experience with Andrews and deposits mirrors ours. Once Andrews has your money they seem only to care about their relationship with the landlord. They are unhelpful in providing references re financial probity to new landlords claiming they do not manage properties even when, in our case, they have taken rent six months in advance and know us to be financially sound. I sold a property through Andrews this January but after my 2 year experience as a tenant I would not deal with them again. We have never had problems getting our deposit returned from any other agent.
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Latest Reviews
25th Jan 2023
reviewed by 'Nathan'
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reviewed by 'Chris'
3rd Feb 2018
reviewed by 'Tom'
23rd Nov 2017
reviewed by 'Bennett'
16th Nov 2017
reviewed by 'Claudia'
Opening Hours
Address
Andrews
909-911 Brighton Road
Purley
Greater London
CR8 2BP
020 8668 8131
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 67% | 63% | £650 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 3 | 5 | 1 | 0 | 1 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 25,2023
Jan 25,2023
0
people found
this helpful
this helpful
Great service, Tooshita was exceptional, very helpful with any queries and answering all my calls and emails. An overall pleasant experience....
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Oct 25,2018
Oct 25,2018
0
people found
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Brian took over this property from an online estate agent and there was a noticeable increase in the number of viewings we had since he took over. He managed to secure a sale quickly.
He also needs to be commended for the amount of hard ...
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Jul 04,2018
Jul 04,2018
0
people found
this helpful
this helpful
Highly non recommendable. Extremely UNPROFESSIONAL! Was not given property details to view. Booked viewing for 1 day, the lady did not have keys and when i rang to find out where she was she told me she has to reschedule because she does not have the ...
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Comment on agent fees
Did not get that far because of the disappointment.
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Feb 03,2018
Feb 03,2018
0
people found
this helpful
this helpful
I have let my property through Andrews on a fully managed basis for the past 3 years and have recently re-let with them.
Their fees are competitive for the area but the main reason I will continue to use Andrews and for this recommendation is because ...
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Nov 23,2017
Nov 23,2017
2
people found
this helpful
this helpful
I am appalled with the lack of Service from the Purley Team. No communication from any of the Sales Advisors I am not impress!
Not even a courtesy call, just to show their willingness to promote my property this was not forthcoming.
A complete waste ...
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Comment on agent fees
Extortionate fee £14,000
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Nov 16,2017
Nov 16,2017
0
people found
this helpful
this helpful
When we moved in, nearly two years ago, Bobbie helped us to go through all the paper work and check-in. This was very easy and professional. Now, we are moving out and are still happy with the service Andrews provides, we receiving answers to our ...
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Apr 17,2015
Apr 17,2015
0
people found
this helpful
this helpful
The whole letting team were informed and helpful from listing the properties to finding suitable tenants and seeing the process through to the start of each tenancy. Potential difficult time of year to find tenants in December and January, but all 8 flats rented in good ...
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Comment on agent fees
in a position where fees will be reduced year on year and eventually tapered away over several years or new tenants sought elsewhere.
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Mar 26,2015
Mar 26,2015
0
people found
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this helpful
This was my first time of being a tenant as I owned my property previously. I was very cautious about what to expect and must say that Mark did try and help me with all my concerns and questions and if he did not know ...
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Comment on agent fees
I do think the fees were a little high.
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Mar 16,2015
Mar 16,2015
0
people found
this helpful
this helpful
I have been a customer of Andrews for a number of years and always get a first class service from all the staff.
On this occasion the service was once again up to the usual high standard.
Mark Harrington gave a very professional and thorough ...
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Feb 02,2015
Feb 02,2015
0
people found
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this helpful
He is very nice and helpful . He give us some ideas and always answer our question straight away. Very thankful for the help and supporthe gave it us....
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Aug 29,2014
Aug 29,2014
0
people found
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Pathetic
Terrible
Unfriendly
Please dont use them. DO NOT go through a tenancy with Andrews.
I have new to the UK and realize that. However, I have rented before in multiple other countries and have never had an experience even remotely similar to this one.
...
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What agent could do to change your mind?
be professional. if customers dont come to you, you'd be out of business, really soon.Attached Filesnbsp;
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Sep 09, 2014
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(1)
Dear sir/madam,
Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.
We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving y ...
Jun 17,2014
Jun 17,2014
1
people found
this helpful
this helpful
Me and my partner rented a flat through Andrews for two years. However the property was managed by the landlord. The estate agents have been serious and professional throughout but I am slightly disappointed that the processing time for getting a deposit back is 1 month!! ...
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What agent could do to change your mind?
Process the deposit returns quicker. A month is a ridiculously long waiting time. Plus, we handed the deposit to agents via a bank transfer. We were expecting a bank transfer back. Not a check! How old-fashioned!Attached Filesnbsp;
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Sep 09,2013
Sep 09,2013
0
people found
this helpful
this helpful
My wife and I were looking to buy our first property and from the outset Andrews were excellent. Dane showed us the property and when we put our offer in he advised the seller as to the attractiveness of our offer (we were first time ...
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May 02,2013
May 02,2013
4
people found
this helpful
this helpful
I am a landlord and have just had the 'year from hell' with Andrews managing my property. They take their annual management/letting fee from the first 2 months rent and then, once they've got your money, the tenants are let run riot with your property. ...
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What agent could do to change your mind?
Been professional and SPOKEN to me instead of 'pinging emails' and avoiding calls. Got the facts straight before they informed me about 'floods' and 'emergency plumbers' - it turned out to be a leak and no bill ever materialised for said emergency plumber. Referred to the tenants as 'the tenants' and not on a 'mates' basis Addressed the numerous breaches of contract directly and immediately with the tenants and informed them that they were infact in breach of their contract! Remember WHO paid them and that the owner DOES have legal rights. Remind the tenants IT IS NOT THEIR PROPERTY and they CANNOT do as they please without permission Teach their staff some manners and learn how to spell.Attached Filesnbsp;
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Sep 09, 2014
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(1)
Dear sir/madam,
Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.
We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving y ...
Jan 18,2013
Jan 18,2013
1
people found
this helpful
this helpful
7 months pregnant and my partner lost his job. We are forced to move out of the flat early and in fact leave the country. We are not allowed to speak to our landlord about releasing us from the agreement with 2 months notice. The agents are ...
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May 09,2012
May 09,2012
2
people found
this helpful
this helpful
The initial choosing of a flat and signing everything all seemed fine and staff we dealt with in person at both the Purley and Wallington branches seemed lovely (for some reason even though we dealt with the Purley branch for everything we had to trek ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 18, 2012
View all comments
(1)
Your experience with Andrews and deposits mirrors ours. Once Andrews has your money they seem only to care about their relationship with the landlord. They are unhelpful in providing references re financial probity to new landlords claiming they do not manage properties even when, in our case, they have taken rent six months in advance and know us to be financially sound. I sold a property through Andrews this January but after my 2 year experience as a tenant I would not deal with them again ...
Aug 23,2010
Aug 23,2010
1
people found
this helpful
this helpful
They are very rude and unprofessional - they confirmed to us they would show us three properties. We live quite far away from Purley and we were running a bit late. When I told them we would be twenty minutes late, they got really aggressive ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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