What agent could do to change your mind?

A company this incompetent should be paying it's customers. Fess were beyond a joke for what was received in exchange.

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What agent could do to change your mind?

The agent could have acted in a professional, honest manner and adhered to their own code of conduct / tenancy agreement

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What agent could do to change your mind?

Excessive fees, rent was also too high for the quality of property and level of service from this agent. These costs should be more closely regulated and all check outs should be conducted by an independent body to ensure claims and deductions from your deposit are objectively made.

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What agent could do to change your mind?

Not charge unnecessary and excessive admin fees. Respond to issues promptly.

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What agent could do to change your mind?

Understood the reason people require guarantors and not expect them to have all the things required to rent without one AND have a guarantor...

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What agent could do to change your mind?

They could have taken our complaints seriously and got the much needed work done, before their negligence resulted in both illness and our personal belongings and furniture being ruined.

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What agent could do to change your mind?

see above

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What agent could do to change your mind?

We rented a place via home leasing and they told us, after moving in and when we had given a list of issues, that they were there purely for the landlord and not the tenants. They were extremely unprofessional and and made us feel like criminals even though we are a professional couple with a new born baby and treated the place like our home for three years (despite the damp collapsing walls and a cupboard falling on my head). Any building issues were dealt with directly with the landlord (which makes you wonder what they were there for). We always paid our rent on time but changed our bank details part way through the lease (all notified etc) but they did not update their system and so we received threatening letters to us and our guarantors due to their clerical errors. On leaving we were ignored only to find that they don't inspect properties until you have returned the keys, giving you no chance to rectify any potential issues. They speak to you as though they have already made their mind up that they are going to take some of your deposit back for things they will find wrong. Our property was damp effected and when we complained they said they don't deal with building maintenance - hence the only look out for the landlord comment. We had the property professionally cleaned so that it was in better condition than when we arrived.... lets see if we get our deposit back.

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