92% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction
May 21,2017
May 21,2017
6
people found
this helpful
this helpful
I had the misfortune of having to deal with this letting agency for 3 years. I have rented 9 flats over the years (many moves due to University) and have never had an issue with landlords.
Cairn have been by far the most incompetent and unhelpful letting agents so far.
Communication was horrendous. They would be far too frequently send people to the flat for various things; however they would let you know with a ridiculously short period of time; if they warned you at all! I once had a unnerving experience of someone just unlocking the door to my flat and walking in completely unannounced! I was given no warning and this workman was just given the keys. No respect for privacy whatsoever.
Second, there was an issue with a leaking ceiling in the underground carpark which started from several months into the tenancy and was never resolved. I had to constantly make phone calls to Cairn to get them to bother trying to follow it up. As far as I'm concerned it is their job to rectify things, the onus is only on the tenant to make them aware of any issues. They would make the odd phone call but only after being constantly phoned and e-mailed. I suffered permanent damage to my car as a result of this, for which I was never compensated.
They will bully and harass you into extending your lease 'for your protection', but it offers you no protection whatsoever; the landlord can still kick you out at 2 months notice but you'll be responsible for the entirety of the contact. Don't fall for it like I did. I ended up getting so frustrated that I bought my own place so that I could leave. They agreed that they would re-advertise the flat and if they could find a tenant I could get out of the flat early. What they negated to mention is that they would increase the already extortionate rent to £795 a month for a tiny one bedroom flat. It was already overpriced so it sat empty for the remainder of the contract (bar two weeks at the end of the contract).
Finally, I left the place immaculate, but they still had the nerve to charge me £153 from my deposit; despite having been negligent in their repairs and causing permanent damage to my property, despite having 6 months rent from me when the flat was sitting empty, and despite all the hell I had to put up with being a tenant under them.
Quite frankly, £153 is a small price to pay never to have to deal with these charlatans ever again.
I wouldn't consider a property from Cairn if they were the last letting agent in Glasgow. Do yourself a favour and go elsewhere.
Cairn have been by far the most incompetent and unhelpful letting agents so far.
Communication was horrendous. They would be far too frequently send people to the flat for various things; however they would let you know with a ridiculously short period of time; if they warned you at all! I once had a unnerving experience of someone just unlocking the door to my flat and walking in completely unannounced! I was given no warning and this workman was just given the keys. No respect for privacy whatsoever.
Second, there was an issue with a leaking ceiling in the underground carpark which started from several months into the tenancy and was never resolved. I had to constantly make phone calls to Cairn to get them to bother trying to follow it up. As far as I'm concerned it is their job to rectify things, the onus is only on the tenant to make them aware of any issues. They would make the odd phone call but only after being constantly phoned and e-mailed. I suffered permanent damage to my car as a result of this, for which I was never compensated.
They will bully and harass you into extending your lease 'for your protection', but it offers you no protection whatsoever; the landlord can still kick you out at 2 months notice but you'll be responsible for the entirety of the contact. Don't fall for it like I did. I ended up getting so frustrated that I bought my own place so that I could leave. They agreed that they would re-advertise the flat and if they could find a tenant I could get out of the flat early. What they negated to mention is that they would increase the already extortionate rent to £795 a month for a tiny one bedroom flat. It was already overpriced so it sat empty for the remainder of the contract (bar two weeks at the end of the contract).
Finally, I left the place immaculate, but they still had the nerve to charge me £153 from my deposit; despite having been negligent in their repairs and causing permanent damage to my property, despite having 6 months rent from me when the flat was sitting empty, and despite all the hell I had to put up with being a tenant under them.
Quite frankly, £153 is a small price to pay never to have to deal with these charlatans ever again.
I wouldn't consider a property from Cairn if they were the last letting agent in Glasgow. Do yourself a favour and go elsewhere.
Comment on agent fees
They will charge you for anything they possible can.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Oct 2024
reviewed by 'KP'
4th Oct 2024
reviewed by 'John Rooney'
27th Sep 2024
reviewed by 'Colette'
21st Jun 2024
reviewed by 'Euan'
10th May 2024
reviewed by 'Martin Donoghue'
22nd Mar 2024
reviewed by 'Rachel'
Opening Hours
Address
Cairn Estate and Letting Agency
34 Gibson Street
Hillhead,Glasgow
City of Glasgow
G12 8NX
0141 270 7878
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £116,000 | £450,000 |
| Lettings | 98% | 94% | £395 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 47 | 4 | 80 | 17 | 12 | 0 | 3 | 0 | 6 | 1 |
Areas covered
- G12
- G76
- G11
- G77
- G13
- G20
- G14
- G22
- G15
- G16
- G44
- G75
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 15,2024
Oct 15,2024
3
people found
this helpful
this helpful
Helped us every step of the way getting our let on the market. Always there for a quick response to any questions and got tennants in quickly without any hassle. A special thank you to Sophie for all her help....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04,2024
Oct 04,2024
5
people found
this helpful
this helpful
Wonderful Service from from the Gibson Street Branch in Glasgow very Professional and Friendly. Staff members Sophie, Fiona and Claudia and all the other ladies within the Office we’re very welcoming....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2024
Sep 27,2024
4
people found
this helpful
this helpful
Excellent management of recent refurbishment and change of tenants in our property. From move out to new lease agreement, Victoria Craig assisted throughout and dealt with every issue promptly and competently....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2024
Jun 21,2024
5
people found
this helpful
this helpful
Having used Cairn for a tenant find service for over a decade, I've always found the staff to be knowledgeable, professional and responsive - I'd thoroughly recommend them & the service they provide....
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2024
May 10,2024
7
people found
this helpful
this helpful
Jacqui is absolutely amazing. Not only did she help me with viewing the property and help secure the lease, she also has helped tremendously with all the little things that have needed replacing or fixed in the flat. Very fast at responding to my emails ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2024
Mar 22,2024
6
people found
this helpful
this helpful
Very informative and patient with guiding me through the application process for the property. All the steps were made clear and easy for me to understand....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26,2024
Jan 26,2024
5
people found
this helpful
this helpful
Victoria was very helpful and reacted quickly to works have to been done....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 19,2023
Dec 19,2023
5
people found
this helpful
this helpful
From the minute Jennifer arrived at my flat to evaluate I knew I was in good hands with the Cairn team. Jennifer introduced me to Jenny and the rest is history. Jenny took my flat and treated the sale as her own. Jenny listened to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2023
Nov 30,2023
6
people found
this helpful
this helpful
Excellent service from start to finish. Jenny managed the sale of my house and kept me updated many times throughout the day with what was going on. She ensured that everything ran smoothly and I felt very comfortable with the handling of the sale. When ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2023
Nov 17,2023
6
people found
this helpful
this helpful
Cairn have sold two houses for me now and i can honestly say that both experiences have been seamless from start to finish from a professional team. Buying and selling a house is a stressful time and using Cairn made the whole process effortless and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2023
Nov 13,2023
6
people found
this helpful
this helpful
I have been a landlord with Cairn for over 15 years and they have never failed to be friendly, efficient, trustworthy and reliable. I would not hesitate to recommend them. Special thanks to Victoria and Jennifer for their recent quick and professional assistance with valuations....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2023
Oct 03,2023
7
people found
this helpful
this helpful
There was good communication from Natasha throughout the process of tenants moving out and finding new tenants for our flat. Everything felt like it was well organised and completed in a timely way so that we didn't have too long a gap between tenants....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2023
Sep 23,2023
7
people found
this helpful
this helpful
Cairn Estate & Letting Agency have been amazing to work with. Natasha Silver has been excellent at her communication with me, helpful when I pose a question and solution orientated when a problem arises. I am delighted to be working with Natasha Silver & Cairn...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 18,2023
Sep 18,2023
7
people found
this helpful
this helpful
The agency reverted to us quickly upon applying for the property. We had a pretty easy move-in process as well. They provided all the information needed and It was also easy to contact them if there were any issues that needed to be addressed....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 18,2023
Sep 18,2023
7
people found
this helpful
this helpful
Jacqui was an excellent Property manager and helped with any issues I had as a tenant....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2023
Jan 24,2023
8
people found
this helpful
this helpful
Sharon McTaggart has been excellent throughout the entire process. Right from going to market to recieving the first months rent. Sharon was clear, responsive and a delight to deal with.
I've delt with well known Glasgow Letting agents in the past with mixed reviews from ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2023
Jan 24,2023
7
people found
this helpful
this helpful
The service I received from Jacqui made me quite satisfied. Truly, she is a gem. Without any hesitation, I would suggest this real estate company to anyone....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2023
Jan 24,2023
6
people found
this helpful
this helpful
I appreciated the high calibre of the service. Such a strong dedication to client service deserves the ultimate respects always....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2023
Jan 23,2023
7
people found
this helpful
this helpful
Our initial experiences with Cairn Letting and their Property Manager Sharon McTaggart have been excellent in all respects, from the way our initial enquiry was handled, right through to moving into the flat and discussing the inventory. Looking ahead, Sharon's friendly and caring approach gives ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 06,2023
Jan 06,2023
6
people found
this helpful
this helpful
Our property manager in Carin is Victoria. She is friendly, supportive and professional in sorting out any issues. We highly recommend Cairn....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2022
Dec 21,2022
5
people found
this helpful
this helpful
Amazing service. Hannah is very professional and happy to help. She was very detailed and supportive during the whole process....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2022
Dec 01,2022
7
people found
this helpful
this helpful
Always great service from Corinne, keeps me updated when something changes and is always prompt at replying if I have any questions....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2022
Sep 19,2022
7
people found
this helpful
this helpful
Hannah from Cairn Letting was an excellent support for me in finding accommodation in Glasgow. She answered my questions and concerns in no time and took my suggestions seriously and clarified them with the landlords. Even though the process was lengthy because I had lived ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 07,2022
Sep 07,2022
7
people found
this helpful
this helpful
Fiona from Cairn accompanied me from the purchase of my flat to successfully letting it two months later. She organised painting, electrical works, certification of alarms, new blinds and pointed me in the right direction for tax affairs and landlord registration. I live abroad so ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 02,2022
Sep 02,2022
6
people found
this helpful
this helpful
After a turbulent period with one of my tenants coupled with the departure of another tenant in a separate property, Fiona and Hannah were quick to provide the necessary guidance and support. Fiona provided me with a very clear and frank assessment of both properties ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2022
Aug 29,2022
6
people found
this helpful
this helpful
Gemma Waters has been excellent in providing assistance to us on behalf of a family friend, has taken the issue to heart and given us excellent guidance on how to best protect our friend's interests. She is clearly extremely knowledgeable on all regulatory matters concerning ...
read full review
read full review
Was this helpful?
Yes
Yes
May 24,2022
May 24,2022
6
people found
this helpful
this helpful
Very helpful with the move in process, always there to answer any questions or queries we had. Would recommend highly!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2022
Apr 08,2022
10
people found
this helpful
this helpful
Myself and my flatmate were moving from Canada to Glasgow and had been searching for flats in Glasgow for over a month and having no luck communicating with property managers from various letting agencies. We were lucky enough to get in touch with a very ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2022
Apr 08,2022
8
people found
this helpful
this helpful
I am thoroughly pleased with the efficient and pleasant services offered by Cairn and their staff. As a first - time landlord I feel guided & supported every step of the way....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24,2022
Mar 24,2022
7
people found
this helpful
this helpful
Fantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager Victoria & sophie is amazing. Really appreciate ...
read full review
read full review
Was this helpful?
Yes
Yes
Sally
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:40 PM 14/12/2016 by Jillian Rowand
Best Letting Agent in G12 
