50% lettings valuation accuracy
40% lettings fee satisfaction
May 20,2017
May 20,2017
1
people found
this helpful
this helpful
I rang to enquire about a property for rent and was spoken to in an extremely rude, patronising manner. Despite being a senior teacher in a large school, I was made to feel humiliated and worthless. I can only feel thankful I was made aware of the poor standard of customer service before I committed to one of their properties.
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Apr 28, 2018
After my initial experience with the agency, Richard - the manager - went out of his way to secure me a suitable rental property. The staff have consistently been helpful and polite when I have had dealings with them. May 22, 2017
Dear S, I am sorry that you feel that you were treated in a rude and patronising manor as that is certainly not the feedback that we normally get from our clients. The team here always try to provide the best possible customer service to our clients and we have a large number of very positive testimonials regarding the high level of customer service we provide, however on this occasion we clearly have not achieved the expected level of service for you and I am sorry that is the case.
If you would like to call me personally I would be keen to discuss your requirements to see if we can help and also it would be useful feedback for me to understand more about what was said so that we can avoid it happening in the future.
Kind regards, Richard Neale
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Latest Reviews
21st Sep 2018
reviewed by 'Glad'
9th Apr 2018
reviewed by 'EP'
8th Feb 2018
reviewed by 'Happy'
9th Sep 2017
reviewed by 'David'
20th May 2017
reviewed by 'S'
Opening Hours
Address
Martin & Co
59A Quarry Street
Guildford
Surrey
GU1 3UA
01483 604785
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 40% | £420 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 21,2018
Sep 21,2018
0
people found
this helpful
this helpful
I rented a house through this company. From the start they were unprofessional. It took months to agree the inventory as they had included things on it that were not in the house. Within 24 hours of moving in things started to go wrong, and indeed ...
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Sep 22, 2018
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(2)
It is inaccurate to say that you had not received any complaints from us. I can provide you with a full email history of our relationship, including where we took issue with your service, and the responses we received, if indeed a response was provided.
It is Indicative of your attitude that it took me making this public post to get a response. Perhaps your public image would be better served if you serviced tenants properly so that they did not feel compelled to leave such reviews as a warnin ...
Apr 09,2018
Apr 09,2018
0
people found
this helpful
this helpful
The moment I moved in the property I'm renting from them, I just had problems and problems.
There were several parts of the appartment that were broken/damaged such as back door locks, bathroom door handles and locks, bedroom door handles, etc. Small things but ...
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May 05, 2018
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Having checked our records it would appear that this is a fraudulent review, which Allagents have failed to remove, as we have no record of you as a client. ...
Feb 08,2018
Feb 08,2018
1
people found
this helpful
this helpful
Abigail went above and beyond to help secure a home for myself and my children. She took control, there was great communication, very efficient.....heart of gold. Delivered at every step of the way. We are over the moon!...
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Sep 09,2017
Sep 09,2017
0
people found
this helpful
this helpful
As a landlord i have dealt with Martin and Co for 10 years, without a problem.All members of staff are very professional, friendly and polite.I also believe they value accurately, not to falsely gain clients but to give a fair and honest opinion of ...
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Comment on agent fees
good
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May 20,2017
May 20,2017
1
people found
this helpful
this helpful
I rang to enquire about a property for rent and was spoken to in an extremely rude, patronising manner. Despite being a senior teacher in a large school, I was made to feel humiliated and worthless. I can only feel thankful I was made aware ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28, 2018
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(2)
After my initial experience with the agency, Richard - the manager - went out of his way to secure me a suitable rental property. The staff have consistently been helpful and polite when I have had dealings with them. ...
Sep 28,2015
Sep 28,2015
6
people found
this helpful
this helpful
Unfortunately, my first and now LAST experience with Martin & Co. Guildford was not only disappointing, it was completely appalling. The staff at Martin & Co. have an extreme lack of unprofessionalism, communication, severely poor customer service, and are ridiculously slow at responding to enquiries or fixing ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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