0% sales valuation accuracy
75% sales fee satisfaction
50% lettings valuation accuracy
60% lettings fee satisfaction
May 08,2012
May 08,2012
6
people found
this helpful
this helpful
House was filthy when we moved in - ex-tenants had trashed it & left loads of heavy furniture & urine soaked linen behind. House was actually properly cleaned 3 days later after 10+ phone calls, being spoken to very rudely by the staff & us having to tip all the old dirty furniture into the back garden ourselves. Four weeks later they arranged a skip and some workmen who kindly dragged all the of the rubbish that was now rat infested and even more filthy back through the house leaving a path of destruction behind them.
Fridge/freezer was broken the day we moved in - KFH accused us of breaking it ourselves and refused to reimburse us for £100+ worth of food that was wasted. Didn't fix the fridge/freezer for 5 days.
It was agreed when we signed the contract that the house would have a deep clean and certain areas would be painted - neither were done. It took 4 months for them to finally paint some parts of the house. Still haven't done the bathroom (which is covered in mould) or the hall.
There was a hole in the roof (which they let slip the ex-tenants had already informed them of) which obviously made the house freezing, damp and impossible to heat. Lots of clothes were destroyed by mould and some walls were green. Took 4 months to fix.
Owners are now moving back in so we're getting kicked out (which is actually a bit of a relief) so from time to time you'll come home from work to find a workman in your room or the like with no notice given or permission gained from KFH to enter the property. My personal favourite was the time I was in bed after a nightshift & woke up to find there was a strange man (contractor) standing in my room inspecting the walls.
It takes on average 5 phone calls and 10 emails and a massive amount of time and effect to get a reply from anyone. They clearly have caller ID as if you call from the same number a lot they stop answering, so you have to resort to using another phone to get them to answer. When they do answer they tend to be as obnoxious as they possibly can, sometimes shout "WHAT DO YOU WANT ME TO DO???" down the phone and pretty much do as little as they can get away with to help solve your problems.
Cherry on top is charging you £35 (plus VAT) to get a reference from them (so £42 to tick a box that says "satisfactory reference".) Looking forward to probably having to wrestle our deposit from their money grabbing hands.
Fridge/freezer was broken the day we moved in - KFH accused us of breaking it ourselves and refused to reimburse us for £100+ worth of food that was wasted. Didn't fix the fridge/freezer for 5 days.
It was agreed when we signed the contract that the house would have a deep clean and certain areas would be painted - neither were done. It took 4 months for them to finally paint some parts of the house. Still haven't done the bathroom (which is covered in mould) or the hall.
There was a hole in the roof (which they let slip the ex-tenants had already informed them of) which obviously made the house freezing, damp and impossible to heat. Lots of clothes were destroyed by mould and some walls were green. Took 4 months to fix.
Owners are now moving back in so we're getting kicked out (which is actually a bit of a relief) so from time to time you'll come home from work to find a workman in your room or the like with no notice given or permission gained from KFH to enter the property. My personal favourite was the time I was in bed after a nightshift & woke up to find there was a strange man (contractor) standing in my room inspecting the walls.
It takes on average 5 phone calls and 10 emails and a massive amount of time and effect to get a reply from anyone. They clearly have caller ID as if you call from the same number a lot they stop answering, so you have to resort to using another phone to get them to answer. When they do answer they tend to be as obnoxious as they possibly can, sometimes shout "WHAT DO YOU WANT ME TO DO???" down the phone and pretty much do as little as they can get away with to help solve your problems.
Cherry on top is charging you £35 (plus VAT) to get a reference from them (so £42 to tick a box that says "satisfactory reference".) Looking forward to probably having to wrestle our deposit from their money grabbing hands.
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Latest Reviews
5th Sep 2023
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13th Aug 2021
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9th Jun 2021
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6th Jun 2021
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2nd Jun 2021
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Opening Hours
Address
Kinleigh Folkard & Hayward
107-109 Lordship Lane
Dulwich,London
Greater London
SE22 8HU
020 8299 8800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 75% | £550,000 | £1,500,000 |
| Lettings | 50% | 60% | £1,075 | £1,075 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 0 | 0 |
Areas covered
- SE22, SE5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 05,2023
Sep 05,2023
0
people found
this helpful
this helpful
My fiancé and I worked with Jamie Neicho who was helping us find our first home in Dulwich. Jamie is a very honest and transparent agent who has great knowledge of the area and his job.
We did not end up going for the property ...
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Aug 16,2021
Aug 16,2021
0
people found
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We just completed on our property in ED - Julia Raynolds was our assigned estate agent. Julia was wonderful, very patient, professional, handled comms with the buyer and their solicitor very swiftly, pushed when necessary and was lovely to work with. I've given 4 stars as ...
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Aug 13,2021
Aug 13,2021
0
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During the past month I have been in close communication with Jenny Gray. I think KFH should be very proud of her in the way she represents the company. There were several issues that she helped me resolve during the re- letting of our 1 Bedroom ...
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Jun 09,2021
Jun 09,2021
0
people found
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My house purchase wasn't straightforward for various reasons but Stephen at KFH kept it on the road when it was looking like it might fall through. I'm very grateful to him, especially as having settled in and got over the trauma of all the difficulties ...
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Jun 06,2021
Jun 06,2021
0
people found
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Kyley was brilliant throughout the whole process.
She was helpful, available, supportive and above all has a great sense of humour and gets to know your needs quickly.
Made a stressful situation a whole lot easier!
Totally recommend....
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Jun 02,2021
Jun 02,2021
0
people found
this helpful
this helpful
Thanks to Elliot all our issues renting the property have been sorted thanks to his professionalism and empathy towards our selves.
Luis Pulido...
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Feb 23,2021
Feb 23,2021
0
people found
this helpful
this helpful
it was an allright experience with this agent to sell our house, they are pricey, in hindsight should have shopped around, some of the staff are rude but some are friendly, other high street agents provide a more personal experience, all in all it took ...
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Jul 29,2020
Jul 29,2020
0
people found
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Im very thankful to have found this agency because of what they did to help me and my wife find a home in such short notice and a very bug thanks you especially to Zac Green because he was a professional in everything he did ...
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May 10,2018
May 10,2018
0
people found
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I found Elliot very supportive and he totally understood my rental requirements. He was extremely pleasant and polite plus really helpful. I can't thank him enough....
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Comment on agent fees
As expected
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Nov 06,2014
Nov 06,2014
2
people found
this helpful
this helpful
Take the 'nots' out of the letting-manager's (Shoe-Horn P) smarm and the truth is plain to see, as liars often spell out the truth when they deny something in this way: "WE DO (not) TRY TO SHOE-HORN THE TYPE OF TENANTS INTO A PROPERTY WHICH ...
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What agent could do to change your mind?
They could have been honest, told us about the change in tenants and the tenants' night work and ages. Instead they kept their eyes only on the money, creating a huge painful drama for several people, for which they deny any responsibility. Truly disgusting; perhaps illegal, certainly totally immoral.Attached Filesnbsp;
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May 08,2012
May 08,2012
6
people found
this helpful
this helpful
House was filthy when we moved in - ex-tenants had trashed it & left loads of heavy furniture & urine soaked linen behind. House was actually properly cleaned 3 days later after 10+ phone calls, being spoken to very rudely by the staff & us having to tip all the ...
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Mar 13,2012
Mar 13,2012
7
people found
this helpful
this helpful
We are currently dealing with KFH as a tenant, and are having the worst experience ever. The staffs are rude and arrogant, the administrator is a mess and had we not been pro active in chasing them up for documents and procedures we would still ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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