67% sales valuation accuracy
67% sales fee satisfaction
May 14,2017
May 14,2017
16
people found
this helpful
this helpful
Would have preferred to give 'no stars' but was unable to.
I initially engaged an estate agent to sell my property and was advised by the development manager to use Retirement Homesearch as well. This I did but they were an absolute waste of time - after signing their terms and agreement I received no contact whatsoever from them to indicate there had been any interest in my property. The property was sold through the first agent but Retirement Homesearch are now claiming they introduced the buyer to the property and so are entitled to their fee of £2100. They have already been paid over £2000 as their contingency and transfer fee relating to the lease! My buyer discovered the property by searching online himself (finding it on RightMove with PurpleBricks) & claims he never made an appointment with RH to view the property but just turned up and the development manager let him in to view. It seems the development manager is employed by First Port but also acts for Retirement Homesearch - but my buyer did not know that. I asked for their evidence of their involvement and was sent a copy of a spreadsheet which shows a couple of discrepancies, viewings relating to a different property. Most of which could have been amended to suit their argument. All they are concerned about is getting as much money from clients as possible for doing little or no work. The people they deal with are usually elderly and vulnerable and Retirement Homesearch use this to exploit them.
How are they allowed to keep operating? Often changing their company name and dividing the main company into different sections - Peverel, First Port, Estates & Management, Retirement Homesearch etc - all these are the same company with the same aim - to rob people!!
They are now threatening court proceedings if I do not pay them their fee and whilst I do not agree with their claim I fear because they are 'bigger and cleverer' than me I could end up paying out a lot more than £2000.
They very cleverly word their terms and agreement so that they cannot lose out - my advise is Keep Clear of them and any other company relating to Peverel.
I initially engaged an estate agent to sell my property and was advised by the development manager to use Retirement Homesearch as well. This I did but they were an absolute waste of time - after signing their terms and agreement I received no contact whatsoever from them to indicate there had been any interest in my property. The property was sold through the first agent but Retirement Homesearch are now claiming they introduced the buyer to the property and so are entitled to their fee of £2100. They have already been paid over £2000 as their contingency and transfer fee relating to the lease! My buyer discovered the property by searching online himself (finding it on RightMove with PurpleBricks) & claims he never made an appointment with RH to view the property but just turned up and the development manager let him in to view. It seems the development manager is employed by First Port but also acts for Retirement Homesearch - but my buyer did not know that. I asked for their evidence of their involvement and was sent a copy of a spreadsheet which shows a couple of discrepancies, viewings relating to a different property. Most of which could have been amended to suit their argument. All they are concerned about is getting as much money from clients as possible for doing little or no work. The people they deal with are usually elderly and vulnerable and Retirement Homesearch use this to exploit them.
How are they allowed to keep operating? Often changing their company name and dividing the main company into different sections - Peverel, First Port, Estates & Management, Retirement Homesearch etc - all these are the same company with the same aim - to rob people!!
They are now threatening court proceedings if I do not pay them their fee and whilst I do not agree with their claim I fear because they are 'bigger and cleverer' than me I could end up paying out a lot more than £2000.
They very cleverly word their terms and agreement so that they cannot lose out - my advise is Keep Clear of them and any other company relating to Peverel.
Comment on agent fees
Normally average fees I suppose but trying to claim when they haven't actually done anything is just not on!
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Mar 15, 2021
I have recently removed my Mothers property from this Company, 8 months on the market and no views. They didn't call us once in all this time to discuss maybe dropping the price or marketing it differently, I wouldn't recommend this company to my worst enemy .....
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Latest Reviews
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reviewed by 'Judith'
4th Oct 2017
reviewed by 'Happy'
14th May 2017
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Opening Hours
Address
Retirement Homesearch
2nd Floor Wylie House, 740 Ampress Lane
Lymington
Hampshire
SO41 8LW
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £52,000 | £100,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 4 | 0 | 2 | 1 | 2 |
Areas covered
Services offered
- Sales
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- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 15,2023
Feb 15,2023
0
people found
this helpful
this helpful
Absolutely first class service from start to finish, nothing was too much trouble and I would definitely recommend to anyone who wants a stress free transaction....
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Aug 16,2022
Aug 16,2022
1
people found
this helpful
this helpful
What a terrible company.
Why anyone would want to sell a property with them is beyond me!
They don't answer the phone, don't reply to messages left.
Don't reply to emails....
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Jan 07,2022
Jan 07,2022
1
people found
this helpful
this helpful
I would have given 0 zero stars if I had been able to. They would not budge on 1.25 percent commission (1% is quite achievable with other agents) or their extraordinarily long contact length of 12 weeks. They marketed the property by putting it online and matching buyers electronically ...
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Mar 18,2021
Mar 18,2021
2
people found
this helpful
this helpful
Terrible communications, ignores emails and calls, doesn't stick to agreed deadlines. The whole process from start to finish was horrendously slow and painful. I would actively avoid this company at all costs....
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Oct 04,2017
Oct 04,2017
1
people found
this helpful
this helpful
Very surprised to see these reviews. I used there services to sell in the Northwich area and can not praise the team enough. Pleasent team efficient forllow up calls and found a buyer in a quick fashion. Used the RHs Legal serivces team also and ...
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Comment on agent fees
competetive fee
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May 14,2017
May 14,2017
16
people found
this helpful
this helpful
Would have preferred to give 'no stars' but was unable to.
I initially engaged an estate agent to sell my property and was advised by the development manager to use Retirement Homesearch as well. This I did but they were an absolute waste of time ...
read full review
read full review
Comment on agent fees
Normally average fees I suppose but trying to claim when they haven't actually done anything is just not on!
Was this helpful?
Yes
Yes
Mar 15, 2021
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(1)
I have recently removed my Mothers property from this Company, 8 months on the market and no views. They didn't call us once in all this time to discuss maybe dropping the price or marketing it differently, I wouldn't recommend this company to my worst enemy ..... ...
Feb 17,2017
Feb 17,2017
12
people found
this helpful
this helpful
I have bought and sold quite a few properties over the years, I think this agent is the most appalling I have ever had the misfortune to deal with, and worse, they are in the market for older people who are frail and cannot understand ...
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Oct 03,2014
Oct 03,2014
13
people found
this helpful
this helpful
Do not use this company, i had an estate agent at first and then on the advice of the house manager contacted them as well so had both agents, my prospective buyer after initially contacting retirement homesearch was then unable to contact them so negotiated ...
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Feb 22,2013
Feb 22,2013
22
people found
this helpful
this helpful
I put my mothers flat up for sale with retirement homesearch and was amased that they do not supply internal photos of any flats they market. They are the worst Estate Agency I have ever used for selling, The correspondence to you as a customer ...
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Feb 07,2013
Feb 07,2013
17
people found
this helpful
this helpful
I wanted to view two properties. On the day I rang up about the first one, I was told the person I needed to speak to wasn't there. I was given the phone number of the house manager. I rang twice and got an answer ...
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What agent could do to change your mind?
Responded quicklyi and positively to my request to view the properties.Attached Filesnbsp;
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Aug 01, 2013
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I am in the process of trying to sell a property in Southbourne, and I have the same problem as you trying to make contact . Graham. ...
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