0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
29% lettings fee satisfaction
May 17,2017
May 17,2017
3
people found
this helpful
this helpful
Very bad experience with this agency, especially in the last period when we (me and my brother) needed to leave the house to move abroad.
At the beginning of the rent they forgot to give us the inventory and, although I understand it was our fault to realise it too late and never asked for it, we were never aware of what was written there, giving full trust to the agency.
At the end of the tenancy, we received an email with a lot of deductions (from the deposit) related to something that was already missing, included ridiculous estimations for things that definitely worth less. In that list were included also things that were already in bad conditions and other ones marked as ruined without considering the normal use after two years of tenancy.
Unfortunately, we had a clear evidence that they tried to get some extra money using the list as a valid excuse.
The day we left the house, the agency started complaining about some dead leaves in the garden, normal episode being winter, and they asked to be paid for a gardener (!) just to use a broom, given also that the garden has just few flower beds and it is paved.
The day we left the house they started some works inside, for 12 days. They asked us to pay the professional cleaning including the dirt caused by their contractors! In their sense, we should have had paid the cleaning service before the works and then the landlord should have paid again at the end. After many emails, they understood that it was pointless to clean the house twice and they agreed to share the cleaning service. But they tried to let us pay for all.
Please forgive us if we are going to report another episode: after few months we moved in, we asked for the missing room's door keys. They gave us the same answer: that they were already in the inventory, and, although we tried to explain the situation (of the missing inventory), they didn't agree to replace them. Eventually, we bought just one lock for one door, given the quite cheap price, and we never asked for a refund. Now, if the check-out list reported by them would be honest, it should at least include the other missing key, but it doesn't. They incredibly forgot that episode, or that one related to the garden. How could they forget to add those things to the list, if they were right and the garden was really dirty (our pictures, of course, showed the perfect conditions) or we really lost the keys (of course not)? Why didn't they answer our questions when we told them that they were wrong, or when we asked to send us the signed inventory, that of course, they didn't have?
I would also highlight the very unprofessional behaviour of the agency:
during the viewings on the last month, they came to the house without any notice in more than one occasion. And especially one day it was very embarrassing, having myself a shower!
Also, the agent that came to the viewings didn't know the house: didn't know about the garden, about the fireplace, or the alarm! All things that didn't help to show the good quality of the house to the new potential tenants.
They were not responsible for the contractors that we were letting entering in the house: on more than one occasion we complained about them because they were leaving the toilet dirty, the lights on or they were walking on the carpet with the shoes.
One day we were abroad, they pretended to let enter one of their contractors in the house: I proposed to wait for our return, just a few days after, but they started to threaten us saying that in the contract we MUST let enter someone if they give us one day of notice, interpreting the contract only as they want.
When we gave the notice in January, they told us that we were breaking the contract. It was containing a very unclear clause that would have allowed us to leave early without breaking it. After many emails, included some from Shelter that supported our thesis, they ignored our questions when we asked for their interpretation of the contract in those sentences. We were willing to accept their thesis if they could have demonstrated that they were right, but the answer was to talk about these things you should call a lawyer.
Again, after having accepted something we were not considered fair, they were not helping us to reach an agreement with the landlord, but they showed themselves defending the landlord only.
We think this shows enough evidence of the agency acting in bad faith and our frustration to suffer its very bad and unprofessional behaviour.
We have always paid the rent punctual and we have also received congratulations from them on how clean we were during their checks.
We hope this review could help future tenants to avoid the same problems and frustrations we have had. We have read, too late, other reviews describing similar problems with them, and we are willing to initiate a legal procedure, if possible, with other people that would like to share the legal expenses.
We can, of course, provide any written evidence of what we said above to anyone interested.
To conclude, we are going to write here the part of the contract with the not really clear sentence about the notice. Many people told us we were right, but, unfortunately, we live in a world where a solicitor is more expensive than what we should pay to the strongest one.
In the contract is written that we could give at least one month notice after the first year (already passed at the time of the notice in January 2017).
The agency gave us a new contract at the end of the first year (2016), where it was written that it was renewing and extending the previous one (it also reported the date of 2015).
The agency said that the date to be considered is that one in the new contract, so it affirmed that we had to pay the rent until the expiring date.
Thanks for your attention.
[…] The Landlord and Tenant have the right to terminate the Tenancy on or after the first twelve months by giving the Landlord not less than one month from the Tenant and two months from the Landlord prior notice in writing. […]
The Tenant is holding over the premises on the terms of an existing Agreement dated 13/06/2015 and made between the same parties hereto together with the contents therein specified in the Inventory and Schedule of Condition (the Existing Agreement) and this Agreement renews and extends the Existing Agreement. Both the Landlord and the Tenant agree for the period of this Agreement to observe and perform their obligations under the Existing Agreement.
At the beginning of the rent they forgot to give us the inventory and, although I understand it was our fault to realise it too late and never asked for it, we were never aware of what was written there, giving full trust to the agency.
At the end of the tenancy, we received an email with a lot of deductions (from the deposit) related to something that was already missing, included ridiculous estimations for things that definitely worth less. In that list were included also things that were already in bad conditions and other ones marked as ruined without considering the normal use after two years of tenancy.
Unfortunately, we had a clear evidence that they tried to get some extra money using the list as a valid excuse.
The day we left the house, the agency started complaining about some dead leaves in the garden, normal episode being winter, and they asked to be paid for a gardener (!) just to use a broom, given also that the garden has just few flower beds and it is paved.
The day we left the house they started some works inside, for 12 days. They asked us to pay the professional cleaning including the dirt caused by their contractors! In their sense, we should have had paid the cleaning service before the works and then the landlord should have paid again at the end. After many emails, they understood that it was pointless to clean the house twice and they agreed to share the cleaning service. But they tried to let us pay for all.
Please forgive us if we are going to report another episode: after few months we moved in, we asked for the missing room's door keys. They gave us the same answer: that they were already in the inventory, and, although we tried to explain the situation (of the missing inventory), they didn't agree to replace them. Eventually, we bought just one lock for one door, given the quite cheap price, and we never asked for a refund. Now, if the check-out list reported by them would be honest, it should at least include the other missing key, but it doesn't. They incredibly forgot that episode, or that one related to the garden. How could they forget to add those things to the list, if they were right and the garden was really dirty (our pictures, of course, showed the perfect conditions) or we really lost the keys (of course not)? Why didn't they answer our questions when we told them that they were wrong, or when we asked to send us the signed inventory, that of course, they didn't have?
I would also highlight the very unprofessional behaviour of the agency:
during the viewings on the last month, they came to the house without any notice in more than one occasion. And especially one day it was very embarrassing, having myself a shower!
Also, the agent that came to the viewings didn't know the house: didn't know about the garden, about the fireplace, or the alarm! All things that didn't help to show the good quality of the house to the new potential tenants.
They were not responsible for the contractors that we were letting entering in the house: on more than one occasion we complained about them because they were leaving the toilet dirty, the lights on or they were walking on the carpet with the shoes.
One day we were abroad, they pretended to let enter one of their contractors in the house: I proposed to wait for our return, just a few days after, but they started to threaten us saying that in the contract we MUST let enter someone if they give us one day of notice, interpreting the contract only as they want.
When we gave the notice in January, they told us that we were breaking the contract. It was containing a very unclear clause that would have allowed us to leave early without breaking it. After many emails, included some from Shelter that supported our thesis, they ignored our questions when we asked for their interpretation of the contract in those sentences. We were willing to accept their thesis if they could have demonstrated that they were right, but the answer was to talk about these things you should call a lawyer.
Again, after having accepted something we were not considered fair, they were not helping us to reach an agreement with the landlord, but they showed themselves defending the landlord only.
We think this shows enough evidence of the agency acting in bad faith and our frustration to suffer its very bad and unprofessional behaviour.
We have always paid the rent punctual and we have also received congratulations from them on how clean we were during their checks.
We hope this review could help future tenants to avoid the same problems and frustrations we have had. We have read, too late, other reviews describing similar problems with them, and we are willing to initiate a legal procedure, if possible, with other people that would like to share the legal expenses.
We can, of course, provide any written evidence of what we said above to anyone interested.
To conclude, we are going to write here the part of the contract with the not really clear sentence about the notice. Many people told us we were right, but, unfortunately, we live in a world where a solicitor is more expensive than what we should pay to the strongest one.
In the contract is written that we could give at least one month notice after the first year (already passed at the time of the notice in January 2017).
The agency gave us a new contract at the end of the first year (2016), where it was written that it was renewing and extending the previous one (it also reported the date of 2015).
The agency said that the date to be considered is that one in the new contract, so it affirmed that we had to pay the rent until the expiring date.
Thanks for your attention.
[…] The Landlord and Tenant have the right to terminate the Tenancy on or after the first twelve months by giving the Landlord not less than one month from the Tenant and two months from the Landlord prior notice in writing. […]
The Tenant is holding over the premises on the terms of an existing Agreement dated 13/06/2015 and made between the same parties hereto together with the contents therein specified in the Inventory and Schedule of Condition (the Existing Agreement) and this Agreement renews and extends the Existing Agreement. Both the Landlord and the Tenant agree for the period of this Agreement to observe and perform their obligations under the Existing Agreement.
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Latest Reviews
25th Jul 2017
reviewed by 'reviewer123'
14th Jun 2017
reviewed by 'Tom'
22nd May 2017
reviewed by 'Avoid!'
17th May 2017
reviewed by 'Alessio'
Opening Hours
Address
Shaws Estate Agents Ltd
49 Palliser Road
West Kensington,London
Greater London
W14 9EB
020 7386 9996
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £530,000 | £530,000 |
| Lettings | 0% | 29% | £1,400 | £2,580 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 4 | 16 | 10 | 1 | 1 | 0 | 0 | 3 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 19,2022
Sep 19,2022
1
people found
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this helpful
Incompetent.
Extortionate charges taken from deposit. Everything takes weeks for a response. Now requiring escalation through TDS. Huge waste of time and unnecessary stress. Awful company...
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Jul 25,2017
Jul 25,2017
3
people found
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this helpful
I would absolutely not recommend this estate agent they are very incompetent. Their organisation is terrible and communication even worse. The staff are exceptionally rude and passive aggressive especially Jana and Kat. Do yourself a favour and stay away!...
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Comment on agent fees
Complete rip off for a terrible service
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Jul 26, 2017
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(1)
I am sorry you feel this way, as we do always strive to give the very best service. If you could supply your details I would be happy to look into your dis-satisfaction with ourselves, so that we may find a way to put right?
Kind regards
Huw ...
Jun 14,2017
Jun 14,2017
0
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Very impressive service thus far from Shaws - we have secured a lovely 2 bed flat and have been helped throughout the process by the professional nature of the agent we have worked with....
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May 22,2017
May 22,2017
2
people found
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this helpful
Avoid if you want to live in peace. We rented the house they provided us for two years. Everything good until the end of the contract. They are trying to do not give us the full deposit and find any kind of way to keep ...
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Comment on agent fees
Bad! They increase prices to get more money
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May 17,2017
May 17,2017
3
people found
this helpful
this helpful
Very bad experience with this agency, especially in the last period when we (me and my brother) needed to leave the house to move abroad.
At the beginning of the rent they forgot to give us the inventory and, although I understand it was our ...
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Apr 21,2017
Apr 21,2017
2
people found
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this helpful
Literally the most horrific estate agents to deal with that I have ever encountered. Their service has been horrendous throughout our tenancy, we went without a working washing machine for weeks, the landlady came to the flat for 10 inspections in a two year tenancy with ...
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Comment on agent fees
As per review.
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Jun 23,2015
Jun 23,2015
4
people found
this helpful
this helpful
After an initial impression of them being very professional we found them to be very pushy and easily influenced by our freeholder who just happened to be a long-term client of Shaws letting her property out through them. Together with the Freeholder's inability to effectively ...
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What agent could do to change your mind?
All the other local agents were also offering a similar level of fee.Attached Filesnbsp;
Comment on agent fees
All the other local agents were also offering a similar level of fee.
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Sep 04,2014
Sep 04,2014
1
people found
this helpful
this helpful
They are absolutely the worst, they get a client and charge a fortune to look after the property and don't bother. I know of another property as well same blocks, same problems, they are greedy, neglectful people. I would not go near them , stay away...
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Jul 09,2014
Jul 09,2014
0
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Very unresponsive to emails and telephone calls, and rude manager. Shaws allow people access to your home without informing you. Today my neighbour telephoned me to let me know they saw someone in my flat when I was away and wanted to check I wasn't ...
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Dec 12,2013
Dec 12,2013
1
people found
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this helpful
OK, what should I start with:
1. The agent show claims to be a sales negotiator was completely unprofessional. She drove me to the place. She was driving like crazy, looked for parking, payed for the parking meter. Then, she realised that she got the wrong ...
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What agent could do to change your mind?
Nothing¢â‚¬Â¦they are hopeless.Attached Filesnbsp;
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Aug 15,2013
Aug 15,2013
1
people found
this helpful
this helpful
A dreadful experience. I don't understand how they have such a high rating. I thought I had selected a good agent but at no time did I ever feel that they were on my side, or even interested in my property. The tenants were not ...
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What agent could do to change your mind?
To change my mind all the agent need to do was to do what they said that they would do.Attached Filesnbsp;
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Aug 13,2013
Aug 13,2013
1
people found
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this helpful
I realise that my review is somewhat against the popular trend here but, I regret the years that my property was so called "managed" by Shaws. During my time with them they promised a lot but never matched my property with a suitable tenant, I ...
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May 06,2013
May 06,2013
1
people found
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Rented through Shaws, over time mould started to appear on the ceiling in our reception room. After notifying Shaws a couple of weeks passed and nothing happened. We again contacted them and told them that it was a obvious health hazard. The Landlord obviously didn't ...
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What agent could do to change your mind?
Treat tenants like humans, can you really rent out a property that is covered in mould and not recitfy the problem.Attached Filesnbsp;
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Apr 30,2013
Apr 30,2013
0
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Absolutely appalling.
I rent a property through them and they manage to get everything wrong even though they arent even managing the property.
They dont check reference.
They say they will collect months rent in advance to make up for this, they dont.
They have ...
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Jan 30,2013
Jan 30,2013
0
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We were very pleased with the service we recieved from Shaws, particularly Jana who we mainly dealt with. She was very helpful in explaining each step of the process and ensuring that our tenancy started as smoothly as possible. Highly recommended....
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Apr 18,2012
Apr 18,2012
0
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Shaw has provided me with excellent and very efficient service regarding letting of my property. The property was visited and advertised straight after I made the initial contact and letting was arranged pretty much the next day. Also the administration side of the deal was ...
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Mar 14,2012
Mar 14,2012
0
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Shaws are friendly, not pushy, helful and clearly very hard working and serious, they are quick to respond to any request, patient and understanding.They have , it seems found excellent tennants in very little time and so far have shown themselves to be reliable and ...
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Feb 13,2012
Feb 13,2012
0
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I have used Shaws estate agents for a couple of years while renting out my property in Queens Club Gardens. They have been incredibly helpful, responsive and organised. I have also found them to be extemely honest and very friendly to deal with. I would ...
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Jan 19,2012
Jan 19,2012
0
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Shaws, (and in particular Lisa, Natasha and Jana with whom we dealt) were extremely helpful and efficient in re-letting the above property. They are friendly and and always pleasant to deal with and we look forward to dealing with them in the futue...
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Jan 14,2012
Jan 14,2012
0
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I am the landlord of a ground floor flat in Castletown Road, W14 and have used Shaws Estate agents for many years. They have always given me good service and been friendly and efficient in their dealings with me over the years. Recently they have ...
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Oct 27,2011
Oct 27,2011
0
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Currently we are tennants of a property in which Shaws are our agents in the Barons court area.
We have had a really good experience with them and find them really good to deal with. They contacted us nice and early to ask if we ...
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Oct 18,2011
Oct 18,2011
0
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Shaws were fantastic in every respect and by the far the friendliest, most honest, knowledgeable and efficient letting agents we used. I couldn't recommend them higher, particularly Natasha who was incredibly helpful and really pushed for us to get the flat that we really wanted....
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Oct 12,2011
Oct 12,2011
0
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Very professional and efficient service generally and Daniel Gonzales was particularly helpful.
A firm to be recommended....
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Oct 11,2011
Oct 11,2011
0
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Natasha has been brilliant throughout the whole process, and made what usually is a very stressful event much easier. She was very quickly able to gauge our preferences which was then reflected in the properties that she showed us, and didn't waste our time showing ...
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Sep 26,2011
Sep 26,2011
0
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I rented a property from Shaws 2 months ago and Daniel Gonzalez was a fabulous agent for the company. It was his personality, authenticity and overall helpfulness that made me take the property. Shaws in lucky to have him as a staff member :) Keep up the ...
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Sep 19,2011
Sep 19,2011
0
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This was a refreshing encounter with an estate agent! Although I do not know Shaw's as a company that well, what I can say is that the negotiator I dealt with (Tim) was very helpful and professional. He offered good honest advice and although I ...
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Sep 19,2011
Sep 19,2011
0
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Definitely the most refreshing experience with estate agents we have ever had. Lisa and Dana were absolutely amazing- efficient, friendly and completely honest and reliable. We received an impeccable service and I highly recommend dealing with Shaws....
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Sep 17,2011
Sep 17,2011
0
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Provided an efficient service and proved very helpful in resolving all queries and issues during the rental process....
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Sep 16,2011
Sep 16,2011
0
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Every time I've come into Shaws, Tim has been very helpful and cheerful. When he took me to view the flat, he was affable, friendly and went to every effort to answer my questions and queries accurately. He made me feel a bit more at ...
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Sep 15,2011
Sep 15,2011
0
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Natasha was a fantastic agent...really supportive....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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