Wednesbury, WS10
2.9/5, 13 reviews
46% recommended
83% sales valuation accuracy
63% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction

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“Very poor inadequate service! Not worth one star!!!I'm a ......”

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May 16,2017
Minithumbdown
By: 'Kare'
May 16,2017
3 people found
this helpful
Very poor inadequate service! Not worth one star!!!
I'm a landlord, I gave 2 properties to Connells and asked them to manage them with a 6 month contract.
Connells issued both 12 month contracts, they managed to get the one tenant out at the end of 6 months but the other tenant won't leave. Connells have accepted little ability but won't compensate me. Won't return my 8% management fees per month AND have suggested they've done me a favour as I'm getting rent!!! I have my property up for sale but can't sell it has I have a sitting tenant! Absolutely despicable company! I am taking them to court!
DONT USE THIS COMPANY! COMPLETELY UNPROFESSIONAL AND HIGHLY INCOMPETENT:(
I can't get my property back!
Comment on agent fees
Expensive fees for bad service!
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Latest Reviews

View all Reviews 13
16th Feb 2023
reviewed by 'Alexis'
“It was wonderful and helpful for all the service we had from Staffs . We are very happy and say thanks ......”
28th Jun 2022
reviewed by 'Jason'
“Absolutely shocking customer service.Firstly, trying to get someone to answer the telephone at Connells, Wednesbury is a mammoth task.......”
21st May 2022
reviewed by 'Owen'
“100 percent satisfied with everything the team have done for us nothing was too much trouble and always kept us informed ......”
16th Jul 2021
reviewed by 'gerald fiddler'
“everybody at connells wednesbury did a good job in the sale of my house...nothing to much trouble...and kept ......”
28th Feb 2021
reviewed by 'Linda'
“I found Ross and the team very helpful during the sale of my house. They kept me fully informed throughout ......”
3rd Nov 2020
reviewed by 'carol'
“excellent service from Connells especially Ross and NicolaRoss was spot on with the valuation using his knowledge of the housing ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
22 Springhead
Wednesbury
West Midlands
WS10 9AD
0121 556 2338

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 63% £95,000 £163,000
Lettings 100% 67% £550 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 0 3 2 2 1 0 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“It was wonderful and helpful for all the serv......”

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Feb 16,2023
Minithumbup
By: 'Alexis'
Feb 16,2023
0 people found
this helpful
It was wonderful and helpful for all the service we had from Staffs . We are very happy and say thanks to all Staffs...
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“Absolutely shocking...”

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Jun 28,2022
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By: 'Jason'
Jun 28,2022
2 people found
this helpful
Absolutely shocking customer service. Firstly, trying to get someone to answer the telephone at Connells, Wednesbury is a mammoth task. I recently saw a property for sale with the Wednesbury branch on Rightmove, so called them Twice through the Rightmove number but no one answered. ...
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“100 percent satisfied with everything the tea......”

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May 21,2022
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Ross
By: 'Owen'
May 21,2022
0 people found
this helpful
100 percent satisfied with everything the team have done for us nothing was too much trouble and always kept us informed of the progress . Ross is a gentleman and deals with the customers professionally. Thank you to the team but big thank you to Nikki as ...
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“everybody at connells wednesbury did a good j......”

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Jul 16,2021
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By: 'gerald fiddler'
Jul 16,2021
0 people found
this helpful
everybody at connells wednesbury did a good job in the sale of my house...nothing to much trouble...and kept me updated what was going on with potential buyers.....my only advice to other people buying or selling is USE YOUR OWN legal people..connells ...
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“I found Ross and the team very helpful during......”

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Feb 28,2021
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Ross
By: 'Linda'
Feb 28,2021
0 people found
this helpful
I found Ross and the team very helpful during the sale of my house. They kept me fully informed throughout the process and provided me with sound advice. I would recommend Connells if you are considering selling your house...
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“great service...”

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Nov 03,2020
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Ross
By: 'carol'
Nov 03,2020
0 people found
this helpful
excellent service from Connells especially Ross and Nicola Ross was spot on with the valuation using his knowledge of the housing market and we would have lost thousands if we had gone with one of the other estate agents Nicola kept us informed throughout and ...
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“Matt said...”

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Aug 13,2020
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Matt
By: 'Mark'
Aug 13,2020
2 people found
this helpful
Matt said' you have 1st refusal on the property rental, you were the 1st person to inquire, will be in touch. from the 7th July 2020 to 13th August, They do NOT answer emails or return phone calls, communication is diabolical and they make false promises, ...
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“They don't turn up when booked and no apology...”

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Dec 12,2018
Minithumbdown
By: 'Pjb'
Dec 12,2018
0 people found
this helpful
Booked time off work for them to value my property and they didn't turn up. No apology. Really poor communication...
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“Not good...”

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Jul 25,2018
Minithumbdown
By: 'Unhappy'
Jul 25,2018
0 people found
this helpful
Not really impressed with the whole process, been on going since mid April 18. The solicitors they use are BLACKS. Who shockingly bad !! On 3rd person working on my sale as original one left the company, the 2nd did not have a clue and all I ...
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Comment on agent fees
Over priced for little work .
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“Very professional and friendly staff who kept me updated through ......”

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Nov 09,2017
Minithumbup
By: 'Michelle'
Nov 09,2017
1 people found
this helpful
Very professional and friendly staff who kept me updated through out the process. Everyone i dealt with could not do enough for us and were very helpful throughout. I would definitely recommend connells Wednesbury, 5 star service!...
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“Misleaded us since we are fist time buyers, we were ......”

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Jun 13,2017
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Sam
By: 'G'
Jun 13,2017
1 people found
this helpful
Misleaded us since we are fist time buyers, we were told lies since they wanted us to buy the property although they knew what was wrong with the property and we would spend double money on repair. Not worth dealing with them... they have fools ...
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Comment on agent fees
Worse
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By: Ranjit
Mar 08, 2018
View all comments (1)
Rebecca the Senior Property Co-coordinator, Head Office has been outstanding in her support in dealing with problems with our tenants. She has always been available on the phone to answer any queries and deal with any problems in relation to our buy to let property. ...

“Very poor inadequate service! Not worth one star!!!I'm a ......”

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May 16,2017
Minithumbdown
By: 'Kare'
May 16,2017
3 people found
this helpful
Very poor inadequate service! Not worth one star!!! I'm a landlord, I gave 2 properties to Connells and asked them to manage them with a 6 month contract. Connells issued both 12 month contracts, they managed to get the one tenant out at the end of 6 months but ...
read full review
Comment on agent fees
Expensive fees for bad service!
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“Mis sold the premium service. Buyer beware despite being told ......”

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Dec 08,2014
Minithumbdown
By: 'Unhappy'
Dec 08,2014
1 people found
this helpful
Mis sold the premium service. Buyer beware despite being told that the fee would be refunded regardless of which legal company - no refund has been made. The contract you sign states one thing their sales team say another!...
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What agent could do to change your mind?
Been straight and told the truth and not lied
Attached Filesnbsp;
Comment on agent fees
Expensive for what they actually do
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Connells, Wednesbury WS10 9AD



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