50% lettings valuation accuracy
0% lettings fee satisfaction
May 16,2017
May 16,2017
1
people found
this helpful
this helpful
In early 2017 I received demands for payment for bills and accounts I was not aware of.
Despite having my email address and other contact details and having returned paperwork in 2015 I received threatening letters in 2017 about unpaid bills about a property I own. I was told the correspondence had been sent to the property (they were aware it was tenanted and told me I should contact the tenant and they had various contact details for me).
When I asked for copies of the bills I was told they would only send them to me if I paid for them!!
Going back to when i actually bought the property I called in advance to let them know I was taking it over so issues like this would not arise and was told on more than one occasion I would get a call back and also on two occasions I was told I would receive a letter.
Eventually I received a Welcome Pack several months after buying the property which i returned to their offices in Glasgow. That was the last I heard until I received threatening demands.
After copious amounts of correspondence they eventually sent me previous invoices which i agreed to pay and re-sent them my direct debit for monthly payments by email on 4 April 2017.
They then sent me another letter about 2 weeks later threatening further action until I pointed out I had returned the paperwork and sent them copy email. However, they saw fit to charge another ridiculous fee for this threatening letter despite being in receipt of the paperwork needed to collect my monthly fees.
They continue to charge me late payment fees despite me agreeing to pay the bills as soon as i knew what they were actually for and upon receipt of their invoices.
I have asked for their complaints procedure both by email and via their web site but still nothing!
If you can avoid dealing with this business, then i would advise you to do just that.
At the time of writing I await further responses to the issues I have raised but will not hold my breath.
Despite having my email address and other contact details and having returned paperwork in 2015 I received threatening letters in 2017 about unpaid bills about a property I own. I was told the correspondence had been sent to the property (they were aware it was tenanted and told me I should contact the tenant and they had various contact details for me).
When I asked for copies of the bills I was told they would only send them to me if I paid for them!!
Going back to when i actually bought the property I called in advance to let them know I was taking it over so issues like this would not arise and was told on more than one occasion I would get a call back and also on two occasions I was told I would receive a letter.
Eventually I received a Welcome Pack several months after buying the property which i returned to their offices in Glasgow. That was the last I heard until I received threatening demands.
After copious amounts of correspondence they eventually sent me previous invoices which i agreed to pay and re-sent them my direct debit for monthly payments by email on 4 April 2017.
They then sent me another letter about 2 weeks later threatening further action until I pointed out I had returned the paperwork and sent them copy email. However, they saw fit to charge another ridiculous fee for this threatening letter despite being in receipt of the paperwork needed to collect my monthly fees.
They continue to charge me late payment fees despite me agreeing to pay the bills as soon as i knew what they were actually for and upon receipt of their invoices.
I have asked for their complaints procedure both by email and via their web site but still nothing!
If you can avoid dealing with this business, then i would advise you to do just that.
At the time of writing I await further responses to the issues I have raised but will not hold my breath.
Comment on agent fees
unfair and disproportionate
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Nov 2024
reviewed by 'Lucy'
22nd Jul 2017
reviewed by 'Jason'
16th May 2017
reviewed by 'robbo'
9th Jun 2014
reviewed by 'Disgusted'
Opening Hours
Address
Walker Sandford
St Georges Buildings5 St. Vincent Place,
Glasgow
City of Glasgow
G1 2DH
0141 221 2263
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 0% | £500 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 15,2024
Nov 15,2024
0
people found
this helpful
this helpful
Completely useless. They refuse to update you on any ongoing jobs even if the issue is directly affecting your flat. They don't reply to emails fullstop which makes it impossible to contact when you live abroad. Cannot dictate contracts properly between themselves and decorators which ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05, 2024
View all comments
(1)
Company is overseen by adult men who behave like stroppy teenagers. ...
Jan 19,2018
Jan 19,2018
1
people found
this helpful
this helpful
Many, many issues. Main one water is ingress due to common gutter pipe in March 2016. Still not sorted Jan 2017. Left without a home, staying in rented accomodations just now paying rent.
Best course of action- MEDIA....
read full review
read full review
Comment on agent fees
Average, although they can send out 3 reminder letters in one month with a £15 charge. They say it is automatically issued. THEY KNOW HOW TO MILK IT!!
Was this helpful?
Yes
Yes
Aug 07,2017
Aug 07,2017
1
people found
this helpful
this helpful
Would highly discourage use of WalkerSandford. Nothing is done to any timescale and they are not very helpful as a factor. Avoid!...
read full review
read full review
Comment on agent fees
Contractors used are fine, walkersandford and trying to arrange repairs to homes are useless and waiting 5 months for quotes
Was this helpful?
Yes
Yes
Jul 22,2017
Jul 22,2017
0
people found
this helpful
this helpful
These guys are useless, they claim they have contracted work only for it either to not have been done or done to a substandard level The rates that they charge are frightening. Honestly, I am stunned they are not vetted or part of any governance.
...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
May 16,2017
May 16,2017
1
people found
this helpful
this helpful
In early 2017 I received demands for payment for bills and accounts I was not aware of.
Despite having my email address and other contact details and having returned paperwork in 2015 I received threatening letters in 2017 about unpaid bills about a property I own. I was ...
read full review
read full review
Comment on agent fees
unfair and disproportionate
Was this helpful?
Yes
Yes
Jun 09,2014
Jun 09,2014
7
people found
this helpful
this helpful
I was a prospective purchaser of a Flat managed by them.
There was no information relating to their factoring or management charges for the property so I contacted them primarily by telephone followed by e mail to their customer services department attempting to obtain either ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2013
Aug 03,2013
9
people found
this helpful
this helpful
They send men to properties without prior notice and no costings.They say they will return calls and do not .Their staff can be rude over the phone and often forget who actually who owns the property Would not recommend this company....
read full review
read full review
Was this helpful?
Yes
Yes
“This firm epitomises everything that's wrong with Property Management Companies. ......”
Jul 25,2013
Jul 25,2013
5
people found
this helpful
this helpful
This firm epitomises everything that's wrong with Property Management Companies. They were recently accused over building "jobs for the boys" in the Sunday Mail (July 2013) and the article does make sense. The article drew attention to several suspicious links between "Maintain-Us Building Ltd" (the contractor ...
read full review
read full review
What agent could do to change your mind?
COMMUNICATED WITH US MORE. Tell us exactly what you're doing, when you're doing it and who your using.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 09,2012
Apr 09,2012
10
people found
this helpful
this helpful
This company acted as Factors at my property for years and were extremely poor. Eventually they carried out unnecessary and unauthorised work and when I disputed their Invoice, rather than correspond with me they simply sent me a steady stream of threatening demand letters for ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10, 2012
View all comments
(1)
With respect to Mr Campbell claims. Decree was granted against Mr
Campbell which he had recalled. He then obtained a sum in his favour in
our absence which was settled to him in full. Mr Campbell has not been a
client since June 2004 and as such any comments are irrelevant. ...
Jun 26,2011
Jun 26,2011
10
people found
this helpful
this helpful
Walker Sandford Property management ltd manage our building in Glasgow and i honestly believe they are the worst factors ever. I dont even know where to start here! I would dearly love to hear from anyone else that has had a terrible experience from these ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21, 2011
View all comments
(1)
You think they are bad property managers they are horrible cruel employers the walker family are ruthless. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
