Radyr, Cardiff, CF15
4.8/5, 130 reviews
92% recommended
96% sales valuation accuracy
97% sales fee satisfaction
83% lettings valuation accuracy
96% lettings fee satisfaction

“If you have or want to live in Radyr, for ......”

Share on :
May 16,2017
Minithumbdown
claim your profile
Nicola
By: 'Onlineagentsarethewayforward'
May 16,2017
16 people found
this helpful
If you have or want to live in Radyr, for goodness sake do not use Nicola at MGY (Michael Graham Young). I've never come across anyone ruder or more useless. We rented a house which she was managing and initially I thought she was helpful. That was until she had my signature and cash in her dirty sticky paws. Once that initial mistake of mine came to light I realised quite how awful she was and apart from telling lies, she simply cannot manage a property because she's far too busy filing her nails. The owners lived abroad and I believe had no idea how awful she was. Previous tenants had left due to the state of the place. And gullible me believed her when she showed me round informing me the obvious problems had all been fixed and were drying out and would be made good and painted or fixed before the new tenant moved in. Well we moved in a month later and nothing had been fixed. We lived there for 6 months as they would not let us break our contract despite the fact for the first three weeks (over Christmas and with 4 small children) we had no hot water or heating. We had rain water coming through the roof. We had black, green, yellow and white mould on the walls of the children's bedroom. The dishwasher didn't work. The washing machine kept breaking and four times flooded downstairs. Nicola told me to soak it up with towels. Great help when you've got no heating or washing machine!! Many of the kitchen draws were broken and would not work. The extractor fan dripped oil and filth onto the hob. The kitchen walls also were all covered in mould. The bedroom blinds or curtain poles were broken meaning you couldn't close them at night.
The garden was a mess and after we moved in the fence fell down meaning the garden was exposed to the road and therefore no longer enclosed making it dangerous for the children to play in. In the end I called the environmental health officer round who was pretty horrified that the house had been rented out in that state and demanded two pages worth of issues be fixed.
Nicola told me in order to dry out the house we had to have the heating on 24/7. Clearly that was once the heating had been fixed. At our expense. She then denied saying that. She refused to return calls or emails. She refused to let me deal with anyone else in the office until the final month. She was truly dreadful. Once our six months were up and we were able to exercise our break clause and leave that awful house (by the way it was so damp our photo albums amongst other things are all ruined and my wedding dress mouldy) she sent me a letter saying I had to be at the house for a check out. If I was late they would charge me £50. She was three quarters of an hour late and only appeared once I had sent two emails and phoned. She tottered in with wet shoes and despite me asking her to please remove them (the floor obviously having just been scrubbed) she refused. No manners. This women made my life hell for 6 very expensive months. Due to the mould I got a skin problem and two of the children developed coughs that would not go away.
All she is interested in, in my opinion is doing as little as possible and just taking your money. Don't if you want to stay sane, use this women. Her total uselessness and rudeness and complete lack of manners, empathy and capability will drive you mad.
Comment on agent fees
Expensive for what you get. Particularly as the service you get is non existent and rude.
Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 130
18th Dec 2024
reviewed by 'Andy'
“We recently had the pleasure of working with MGY Estate Agents for the purchase of our new home, and I ......”
9th Dec 2024
reviewed by 'Rajan'
“I was shown the property by Melissa. She showed me around, explained the application process. I applied for the property ......”
4th Nov 2024
reviewed by 'Gavin'
“We were very impressed by the quality of the marketing material for our property and the photography was excellent. We ......”
5th Oct 2024
reviewed by 'Caroline Howorth'
“After a challenging property search, MGY was a breath of fresh air. The team was professional and efficient, but a ......”
10th Jun 2024
reviewed by 'AJI'
“Exceptional and thoughtful service received from Melissa. She was always one step ahead - and nothing I asked for was ......”
4th Mar 2024
reviewed by 'kristin litton'
“MGY dealt with our sale in a very professional and efficient manner. The buyer was overseas so there were a ......”
Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: Closed
Address

MGY
6 Station Road
Radyr,Cardiff
Cardiff County
CF15 8AA
029 2084 2124, 029 2084 5063

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £140,000 £1,265,000
Lettings 83% 96% £460 £4,959
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 74 4 25 2 8 3 2 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS TPOS Sales TPOS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Images & Videos
MGY Image 1
Cardiff Bay, CF10
Heath, CF14
Pontcanna, CF11
Radyr, CF15
Whitchurch, CF14

“We recently had the pleasure of working with ......”

Share on :
Dec 18,2024
Minithumbup
By: 'Andy'
Dec 18,2024
0 people found
this helpful
We recently had the pleasure of working with MGY Estate Agents for the purchase of our new home, and I cannot recommend them highly enough! Nicky and Karen, the Sales Progressors, were exceptional. Their communication was outstanding, always available to address our questions promptly. Overall, ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“MGY & Mellisa were great to work with....”

Share on :
Dec 09,2024
Minithumbup
claim your profile
Mellisa
By: 'Rajan'
Dec 09,2024
0 people found
this helpful
I was shown the property by Melissa. She showed me around, explained the application process. I applied for the property and was accepted. The rest of the process was seamless, Mel communicated with me all the way through. On moving in day, Mel met at ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“We were very impressed by the quality of the ......”

Share on :
Nov 04,2024
Minithumbup
By: 'Gavin'
Nov 04,2024
0 people found
this helpful
We were very impressed by the quality of the marketing material for our property and the photography was excellent. We sold the house very quickly and the only delays were as a result of being in a long chain. However, we were kept well informed (...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Experience with MGY and Melissa...”

Share on :
Oct 05,2024
Minithumbup
claim your profile
Mellisa
By: 'Caroline Howorth'
Oct 05,2024
0 people found
this helpful
After a challenging property search, MGY was a breath of fresh air. The team was professional and efficient, but a special thanks goes to Melissa, who truly went above and beyond to help us secure our rental. She kept us informed, answered all our questions ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Exceptional and thoughtful service received from Melissa. She was always ......”

Share on :
Jun 10,2024
Minithumbup
claim your profile
Mellisa
By: 'AJI'
Jun 10,2024
0 people found
this helpful
Exceptional and thoughtful service received from Melissa. She was always one step ahead - and nothing I asked for was too much!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional and Efficient...”

Share on :
Mar 04,2024
Minithumbup
upload your photo
James
By: 'kristin litton'
Mar 04,2024
0 people found
this helpful
MGY dealt with our sale in a very professional and efficient manner. The buyer was overseas so there were a number of unforeseen difficulties and delays. The Sales Progression Team were exceptionally good in keeping us abreast of developments and chivvying the buyer along. I ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you Melissa!...”

Share on :
Jan 30,2024
Minithumbup
claim your profile
Mellisa
By: 'Ben Barefoot'
Jan 30,2024
0 people found
this helpful
My experience with MGY was very pleasant! One of the agents in particular was Melissa who was very accommodating and took time out to listen and help me find my new home. She went above and beyond to make it a smooth process for me. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“MGY has been the best letting agents we've kn......”

Share on :
Dec 18,2023
Minithumbup
claim your profile
Mellisa
By: 'Onyeka'
Dec 18,2023
0 people found
this helpful
MGY has been the best letting agents we've known so far. The staff are very friendly and understanding, especially Melissa whom we met from the day we viewed the property. It's been a beautiful experience. Keep up the good work MGY!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Just like to say thank you MGY and the team. ......”

Share on :
Dec 04,2023
Minithumbup
By: 'Patrick'
Dec 04,2023
0 people found
this helpful
Just like to say thank you MGY and the team. From start to finish they where very professional and helpful. We highly recommend MGY . They where always just a phone call away to give us advice. Once again a BIG thank you...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you MGY...”

Share on :
Dec 04,2023
Minithumbup
By: 'Patrick'
Dec 04,2023
0 people found
this helpful
Just like to thank MGY and all the staff. From start to finish they where professional and very helpful selling our house. We would highly recommend MGY. It was a delight doing business with them and we wish them well in the future....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Outstanding service...”

Share on :
Sep 26,2023
Minithumbup
claim your profile
Mellisa
By: 'Matthew'
Sep 26,2023
0 people found
this helpful
Outstanding service from the rental team throughout the whole process. Great communication and professionalism, tenants were found within a week of the house being on the market. Melissa White was great to deal with throughout the whole process and communicated clearly....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excelant service!...”

Share on :
Sep 13,2023
Minithumbup
claim your profile
Mellisa
By: 'Ed Thompson'
Sep 13,2023
0 people found
this helpful
Excelant service! Very happy with how things went in regards to renting our first property. Melissa was a great help, always acted in a professional manner, was always on hand for any questions we had and got us into the property in a very short ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing!...”

Share on :
Sep 01,2023
Minithumbup
claim your profile
Mellisa
By: 'Bella'
Sep 01,2023
0 people found
this helpful
We have had an excellent experience setting up our rental with MGY. Melissa was extremely responsive to calls, texts and emails and provided support throughout. Would definitely recommend...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant service...”

Share on :
Jul 26,2023
Minithumbdown
claim your profile
Amy
By: 'Odun ekeke'
Jul 26,2023
0 people found
this helpful
I would like to say a massive thank you to Amy Thomas for her professionalism and politeness when dealing with my calls. She took the time to understand my needs in a property. A true angel, will recommend to friends and family members looking for ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“MGY are so professional, yet easy to deal wit......”

Share on :
Jul 13,2023
Minithumbdown
upload your photo
James
claim your profile
James
By: 'NO NAME THANKYOU'
Jul 13,2023
0 people found
this helpful
MGY are so professional, yet easy to deal with They promptly put my house on the market and took many people to view There were no 'time wasters' and a sale was quickly agreed Many Solicitors then say the transaction 'will take many months,' ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing service...”

Share on :
Jul 03,2023
Minithumbup
claim your profile
Amy
By: 'Odun'
Jul 03,2023
1 people found
this helpful
I would like to say a massive thank you to Amy Thomas for her professionalism and politeness when dealing with my calls. She took the time to understand my needs in a property. A true angel, will recommend to friends and family members looking for ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“MYG were amazing! We were left in a situation......”

Share on :
Jun 05,2023
Minithumbup
claim your profile
Mellisa
By: 'Georgia'
Jun 05,2023
0 people found
this helpful
MYG were amazing! We were left in a situation with only 2 weeks to find a rental and they worked non stop to find us not only a property but a lush one. We now have a lovely rental property with the quickest turn around time. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Had a great experience with MGY. Mellisa was ......”

Share on :
Apr 25,2023
Minithumbup
claim your profile
Mellisa
By: 'Phoebe'
Apr 25,2023
1 people found
this helpful
Had a great experience with MGY. Mellisa was very helpful with everything, moved in quickly with absolutely no hassle! The brownie pick and mix after handing the keys to me was such a nice touch!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I was with Paige at a viewing on Friday last ......”

Share on :
Apr 24,2023
Minithumbdown
claim your profile
Paige
By: 'Alice'
Apr 24,2023
0 people found
this helpful
I was with Paige at a viewing on Friday last week and I just wanted to say she was GREAT. She was so polite and provided with with all the information I needed. There wasn't one question she didn't know the answer to. So much ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“100...”

Share on :
Mar 23,2023
Minithumbup
claim your profile
Suzanne
By: 'DMYTRO'
Mar 23,2023
0 people found
this helpful
We are very happy with the service provided by Suzanne Mackenzie. She was able to guide us through the rental process easily and was answer any questions we had. We would definitely recommend Suzanne to other prospective tenants....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely the BEST agents in Cardiff!!!...”

Share on :
Feb 01,2023
Minithumbup
claim your profile
Suzanne
By: 'Ramone'
Feb 01,2023
1 people found
this helpful
My wife and I moved from Cape Town (South Africa) to Cardiff, and it's a very daunting experience, as we knew nothing of the area. We contacted a number of agents before we arrived, and most did not reply or the service we received was ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“We are very happy with the service provided b......”

Share on :
Jan 27,2023
Minithumbdown
claim your profile
Suzanne
By: 'Gareth'
Jan 27,2023
0 people found
this helpful
We are very happy with the service provided by Suzanne. She was able to guide us through the rental process easily and was answer any questions we had. We would definitely recommend Suzanne to other prospective tenants....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic letting experience...”

Share on :
Jan 20,2023
Minithumbup
claim your profile
Nicola
By: 'Lindsey'
Jan 20,2023
0 people found
this helpful
I viewed and rented a property with MGY and they were fantastic. All concerns were dealt with professionally and the team are very helpful. Nicola initially met us for our first viewing, and was very quick in processing everything we needed to move in quickly. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“MGY have given us such a positive atmosphere ......”

Share on :
Jan 11,2023
Minithumbup
claim your profile
Suzanne
By: 'Elise Oliver'
Jan 11,2023
0 people found
this helpful
MGY have given us such a positive atmosphere around renting, especially just before christmas! Suzanne was very friendly and really helped us find our wonderful home. We can’t thank her enough for her help. Would highly recommend MGY they are a very professional and ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Suzanne was excellent at her job and she was ......”

Share on :
Jan 02,2023
Minithumbup
claim your profile
Suzanne
By: 'Eunice Adeniji'
Jan 02,2023
0 people found
this helpful
Suzanne was excellent at her job and she was very helpful to us getting out new rented home. I recommend!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“MgY were fantastic in helping us every step o......”

Share on :
Dec 18,2022
Minithumbup
claim your profile
Suzanne
By: 'James Short'
Dec 18,2022
0 people found
this helpful
MgY were fantastic in helping us every step of the way when looking to rent. Suzanne was really helpful and accommodating. Thank you....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“They are fantastic from house viewing to ......”

Share on :
Dec 16,2022
Minithumbup
claim your profile
Suzanne
By: 'omobolaji'
Dec 16,2022
0 people found
this helpful
They are fantastic from house viewing to move in. Suzzane is a wonderful person. Their team are friendly and accommodating....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“From the get-go Susanne let as feel at home a......”

Share on :
Dec 14,2022
Minithumbup
claim your profile
Suzanne
By: 'Alwyn Gouws'
Dec 14,2022
0 people found
this helpful
From the get-go Susanne let as feel at home and looked after our needs. I can promote her with a clear conscience...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you MGY letting team. Many thanks to Su......”

Share on :
Dec 12,2022
Minithumbup
claim your profile
Suzanne
By: 'Mariam'
Dec 12,2022
0 people found
this helpful
Thank you MGY letting team. Many thanks to Suzanne Mackenzie and Karen for the excellent services rendered.You guys are fantastic....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Wow! After a long house hunting eventually go......”

Share on :
Dec 12,2022
Minithumbup
claim your profile
Suzanne
By: 'Gbenga'
Dec 12,2022
0 people found
this helpful
Wow! After a long house hunting eventually got not just a place but a homely one. Many thanks to Suzanne and Karen for the top notch services rendered....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
No image available James
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:59 PM 17/10/2023 by allAgents

Awards won by MGY, Cardiff CF15 8AA



Get in touch with

MGY

Branch - Radyr, Cardiff, CF15

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn