100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 12,2017
May 12,2017
1
people found
this helpful
this helpful
This is from my own experience with them, many customers may have more positive things to say. Whenever I had any problems with the property, it took a long time for anyone to chase up. At least a few emails or phone calls, before anything was done. There was a damp problem with the property, granted not their fault but I always alerted them to problems straight away, but it was very frustrating that it was never dealt with in a more timely manner. Some of my personal possessions were damaged beyond repair because of how long they took. I had originally paid an extra deposit because I was a dog owner. They had kindly agreed that I could keep a pet on the premises if I paid more on my deposit. Roughly around £700 more. They gave me a receipt, which I kept, but they never amended the contract of the full amount of the deposit. So when it came to moving out day, I produced this receipt. Which said I paid a £1700 deposit. Cut a long story short, I have never received that £700 back only the £1040 standard deposit. I was told they would have to look back on their previous paperwork to check this. I've not heard from them since. I've sent them numerous emails, but they haven't replied. It's like they don't want anything to do with a client once they've left. It's a disgrace. I always thought of myself as the perfect tenant. Anyway, lesson learned all be it an expensive one. My advice to others is when you sign that contract have any extras, like pets or paying extra deposits written into that contract. A receipt of extra payment and an agent saying oh don't worry about that, we can add that later is definitely not enough.
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May 13, 2017
Sorry what was your address and who have you been dealing with? No one has a record or any knowledge of your case. This type of complaint I should be aware of and sorry I am not. If necessary I will investigate. Thanks
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Latest Reviews
5th Apr 2019
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12th Jan 2018
reviewed by 'Kathleen'
12th May 2017
reviewed by 'Need'
Opening Hours
Address
Edward Ashdale
58 Beckenham Lane
Bromley
Greater London
BR2 0DQ
0208 466 8445
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £375,000 | £375,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- BR2
- BR6
- BR8
- South London and North Kent
- BR1
- BR7
- DA5
- BR3
- DA14
- BR4
- DA15
- BR5
- SE9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 05,2019
Apr 05,2019
0
people found
this helpful
this helpful
Selling the family home could have been a difficult time as so many emotions come in to play but Kevin eased the process with his empathetic approach . The photographs were really lovely and the house was marketed promptly , followed by a flurry of viewings . Even ...
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Comment on agent fees
Good
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Jan 12,2018
Jan 12,2018
0
people found
this helpful
this helpful
Really good firm. We spoke with them on the Monday and by the following Monday we had agreed fees, had pics taken and property was on market.
It sold quickly and then our buyers disappeared off the face of the earth! EA were straight on ...
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read full review
Comment on agent fees
Reasonable. Would recommend
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Yes
May 12,2017
May 12,2017
1
people found
this helpful
this helpful
This is from my own experience with them, many customers may have more positive things to say. Whenever I had any problems with the property, it took a long time for anyone to chase up. At least a few emails or phone calls, before anything ...
read full review
read full review
Was this helpful?
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Yes
May 13, 2017
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(1)
Sorry what was your address and who have you been dealing with? No one has a record or any knowledge of your case. This type of complaint I should be aware of and sorry I am not. If necessary I will investigate. Thanks ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
A copy of the complaints procedure is available on request.
Last updated at 12:15 PM 02/11/2018 by Casey Tinder
