James Dean
Horley, RH6
4.3/5, 108 reviews
87% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction

Contact Us

“Where to start .... I have never dealt with such rude ......”

Share on :
May 04,2012
Minithumbdown
By: 'alt_rbv'
May 04,2012
9 people found
this helpful
Where to start .... I have never dealt with such rude and unprofessional staff as this company, as others have said they have lied on numerous occasions, are unpleasant to deal with and aggressive in their manner. Avoid using them to sell or rent your property at all costs.
What agent could do to change your mind?
No lied, been helpful and pleasant. Dealt with matters in a professional manner, not an aggressive and faintly ridiculous one! They should not be trading and I hope they do not continue to for much longer.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 108
21st Jan 2024
reviewed by 'David Yates'
“We put the house on the market with James Dean and within a week had a full and final offer ......”
10th Jan 2023
reviewed by 'Julie Breeze'
“I've been a tenant for 7 years managed by James DeanI gave a long list to there property management section (Katie) ......”
2nd Sep 2021
reviewed by 'David'
“Even though we decided, in the end, not to put our house on the market, Rob Bailey was very helpful, ......”
14th Jul 2020
reviewed by 'Donna'
“I sold my house through James Dean. Kathryn Diprose worked really hard on my sale and overall they are a ......”
21st May 2020
reviewed by 'gabriel'
“We have been letting our properties through James Dean for around 10 years. Throughout that time they have proved to be ......”
11th Jan 2020
reviewed by 'I'
“We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

James Dean
66 Victoria Road
Horley
Surrey
RH6 7PZ
01293 784411

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £155,000 £792,000
Lettings 100% 94% £900 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 4 28 7 23 0 14 3 0 0
Areas covered
  • RH6
  • RH7
  • RH10
  • RH11
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TPOS DPS Move With Us
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Horley, RH6
Reigate, RH2

“We put the house on the market with James Dea......”

Share on :
Jan 21,2024
Minithumbup
Staff profile picture
By: 'David Yates'
Jan 21,2024
0 people found
this helpful
We put the house on the market with James Dean and within a week had a full and final offer at above the expected price. From beginning to end Rob Bailey handing the marketing, sales and liaison very professionally and we were able to exchange ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I've been a tenant for 7 years managed by Jam......”

Share on :
Jan 10,2023
Minithumbup
claim your profile
Katie
By: 'Julie Breeze'
Jan 10,2023
0 people found
this helpful
I've been a tenant for 7 years managed by James Dean I gave a long list to there property management section (Katie) yesterday and next the next day I've had two guys in my flat sorting everything I can't recommend James Dean enough, I'm so impressed. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Service!...”

Share on :
Sep 02,2021
Minithumbup
Staff profile picture
By: 'David'
Sep 02,2021
0 people found
this helpful
Even though we decided, in the end, not to put our house on the market, Rob Bailey was very helpful, honest and patient and didn’t pressure us at any point. We would definitely recommend and will contact James Dean in the future when we ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I sold my house through James Dean. Kathryn ......”

Share on :
Jul 14,2020
Minithumbup
claim your profile
James
Staff profile picture
By: 'Donna'
Jul 14,2020
0 people found
this helpful
I sold my house through James Dean. Kathryn Diprose worked really hard on my sale and overall they are a great team, including Rob and James....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent local Estate Agents...”

Share on :
May 21,2020
Minithumbup
claim your profile
James
By: 'gabriel'
May 21,2020
0 people found
this helpful
We have been letting our properties through James Dean for around 10 years. Throughout that time they have proved to be the most excellent choice. They have never failed to give us less than 100% effort and expertise. Shortly, we will be no longer letting our flats ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid these money grabbers...”

Share on :
Jan 11,2020
Minithumbdown
By: 'I'
Jan 11,2020
5 people found
this helpful
We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen. There are many examples of how we feel robbed for every last ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Genuinely unpleasant to deal with...”

Share on :
Aug 29,2019
Minithumbdown
By: 'Horley1'
Aug 29,2019
2 people found
this helpful
Genuinely unpleasant to deal with. Ignore emails and phone calls and go back on previously stated policies at will. Only redeeming feature is day to day property admin is done through the landlord who is honestly great. However, I would never again come to James ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Life saver...”

Share on :
Mar 14,2019
Minithumbup
By: 'Jessica'
Mar 14,2019
0 people found
this helpful
I just wanted to say how incredible James Dean, but especially Chantelle, was with us finding, securing and moving us in to our new property. From day one Chantelle stayed in constant contact with us answering any questions we had (which were a lot as ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Efficient service...”

Share on :
Mar 11,2019
Minithumbup
By: 'Victoria'
Mar 11,2019
0 people found
this helpful
We recently Let a property through James Dean, Horley the process was efficiently managed by Chantelle. We were kept fully informed of the progress and it was a seamless move....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
Feb 18,2019
Minithumbup
By: 'Abbie'
Feb 18,2019
0 people found
this helpful
We had previously had a bad experience with Choices. However it was a totally different experience here, Chantelle was excellent....
read full review
Comment on agent fees
Reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“First class service from James Dean...”

Share on :
Jan 21,2019
Minithumbup
Staff profile picture
By: 'Trevor'
Jan 21,2019
1 people found
this helpful
We were very pleased by the service provided by James Dean however, we feel we should highlight the excellent customer service provided by Robert Bailey. We feel that Robert exceeded all our expectations throughout the entire process and was instrumental in securing our dream retirement ...
read full review
Comment on agent fees
We found the fees to be very competitive for such an excellent service.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you so so much!...”

Share on :
Apr 30,2018
Minithumbup
By: 'Miss'
Apr 30,2018
0 people found
this helpful
I couldn't recommend James Dean enough. We have received such excellent service - Sadie especially was always so professional, friendly and extremely helpful and has made the process of buying our first property a very calm and enjoyable one, so thank you!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“5 star service...”

Share on :
Apr 13,2018
Minithumbup
By: 'Paul'
Apr 13,2018
0 people found
this helpful
James Dean were unlike other estate agents used previously, as they really do work for the customer. This was especially true of Sadie who handled our sale and purchase; she was honest and efficient, nothing was too much trouble for her and would always look ...
read full review
Comment on agent fees
Competitive fees
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“First class service...”

Share on :
Apr 13,2018
Minithumbup
By: 'David'
Apr 13,2018
0 people found
this helpful
Always punctual and polite. Answered any questions we asked and told us information we did'nt know. Was always ready to let us take another viewing if we required it....
read full review
Comment on agent fees
Does not apply as we were buying.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From start to finish we received a really professional service. ......”

Share on :
Feb 12,2018
Minithumbup
Staff profile picture
By: 'Happy'
Feb 12,2018
3 people found
this helpful
From start to finish we received a really professional service. Our situation was turning out to be a bit of a nightmare for us but Rob could see our situation a did everything possible to make our life much easier. He and his team were ...
read full review
Comment on agent fees
Reasonably priced.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We put our property on the market in mid-2016. At ......”

Share on :
Feb 12,2018
Minithumbup
Staff profile picture
By: 'Jon'
Feb 12,2018
4 people found
this helpful
We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential. At the time, we obtained quotations from ...
read full review
Comment on agent fees
James Deans Fees were highly competitive
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The agents were always very approachable and understanding. We were ......”

Share on :
Jan 29,2018
Minithumbup
By: 'Tom'
Jan 29,2018
0 people found
this helpful
The agents were always very approachable and understanding. We were first time buyers and they helped us through the process nicely. They did make a few mistakes with information given to us regarding the purchase and also made a mistake with the initial offer we ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“JamesDean were fantastic. They had a professional but approachable attitude ......”

Share on :
Jan 11,2018
Minithumbup
By: 'Varun'
Jan 11,2018
0 people found
this helpful
JamesDean were fantastic. They had a professional but approachable attitude towards my house sale. Sadie in particular was very proactive, and took the initiative to help move things along and a good pace. Responses to emails were lightening fast, and everything was addressed promptly. I'd ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Buying a second property seemed like a daunting prospect. However, ......”

Share on :
Dec 20,2017
Minithumbup
By: 'Patricia'
Dec 20,2017
1 people found
this helpful
Buying a second property seemed like a daunting prospect. However, I cannot fault James Dean Estate Agents in Horley, particularly the professionalism and courtesy of Marcus Pollett. Marcus walked me through the process and the attention to detail and prompt response to emails has been ...
read full review
Comment on agent fees
Management fees are good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have had a good experience with James Dean over ......”

Share on :
Nov 03,2017
Minithumbup
By: 'Jason'
Nov 03,2017
0 people found
this helpful
We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant. Whenever we have an issue, I know I can rely on Marcus to help resolve. ...
read full review
Comment on agent fees
ok
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We would like to say a massive thank you to ......”

Share on :
Oct 26,2017
Minithumbup
By: 'Emma'
Oct 26,2017
0 people found
this helpful
We would like to say a massive thank you to James Dean, and especially to Marcus, who from day one has given excellent service. He was approachable, friendly, reliable and extremely helpful, even after moving in he continues to help if a problem arises. First ...
read full review
Comment on agent fees
Fees were a very reasonable price.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Marcus was involved in selling me a flat in Horley. ......”

Share on :
Oct 26,2017
Minithumbup
By: 'Dr'
Oct 26,2017
0 people found
this helpful
Marcus was involved in selling me a flat in Horley. He was proactive over issues, wholly professional and attentive to my needs during the process. I cannot fault his help throughout the whole transaction remaining an effective and constant liaison between the Site Developer and ...
read full review
Comment on agent fees
Fees appeared to be negotiable but I did not find them excessive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I originally signed up for a flat in Horley but ......”

Share on :
Oct 12,2017
Minithumbup
By: 'Claire'
Oct 12,2017
0 people found
this helpful
I originally signed up for a flat in Horley but it fell through due to the current tennant extending her contract last minuet , I was due to move in , in a weeks time ! Chantelle found me a new place on the spot , now I love ...
read full review
Comment on agent fees
Normal
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jamesdean have been managing my properties to let for many ......”

Share on :
Oct 12,2017
Minithumbup
claim your profile
James
By: 'Reigate'
Oct 12,2017
0 people found
this helpful
Jamesdean have been managing my properties to let for many years,I would not choose to use another agency as I appreciate the good service & individual attention each property receives, always dealing promptly with any issues and rarely empty between lets...
read full review
Comment on agent fees
Average fees
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would very much recommend James Dean in Horley for ......”

Share on :
Oct 11,2017
Minithumbup
By: 'Wendy'
Oct 11,2017
1 people found
this helpful
I would very much recommend James Dean in Horley for an extremely easy.fast and efficient move. We dealt mostly with Chantelle Anderson who was so helpful at every stage and a lovely person too. Definitely would use them again....
read full review
Comment on agent fees
I would say average for Horley
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“When mum moved in July we dealt with James Dean ......”

Share on :
Aug 29,2017
Minithumbup
Staff profile picture
By: 'Rob'
Aug 29,2017
3 people found
this helpful
When mum moved in July we dealt with James Dean for the house mum purchased .. Rob Bailey was amazing and informed us of every step of the move . I would with confidence recommend James Dean . Rob went out of his way to make sure we ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having moved many times, I have dealt with numerous agents ......”

Share on :
Aug 18,2017
Minithumbup
Staff profile picture
By: 'Corinne'
Aug 18,2017
3 people found
this helpful
Having moved many times, I have dealt with numerous agents on both the selling and buying front. I cannot stress enough the 1st class service I received from James Dean. From the day of viewing to completion I felt I was given a personal service ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Not living locally, we chose James Dean as they were ......”

Share on :
Aug 06,2017
Minithumbup
Staff profile picture
By: 'Diana'
Aug 06,2017
3 people found
this helpful
Not living locally, we chose James Dean as they were 'on the spot', and found Rob Bailey extremely helpful, willing to meet us whenever, and kept us well informed throughout - in fact he provided us with a thoroughly professional, but very friendly, personal service....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Marcus and Rob were top class in re-letting my property ......”

Share on :
Jul 24,2017
Minithumbup
Staff profile picture
By: 'Peter'
Jul 24,2017
1 people found
this helpful
Marcus and Rob were top class in re-letting my property with only a weeks void period. Both replied to my questions very promptly and assisted me in making informed decisions. Thanks to both...
read full review
Comment on agent fees
Agents fees were discussed and agreed with no difficulty. They provide a good overall service.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Due to a change in circumstances I needed to rent ......”

Share on :
Jul 24,2017
Minithumbup
By: 'Rob'
Jul 24,2017
0 people found
this helpful
Due to a change in circumstances I needed to rent a property at short notice, Marcus and Chantelle helped me with the transition in a very professional way whilst retaining a relaxed and approachable manor. First class service and I would have no hesitation recommending ...
read full review
Comment on agent fees
Reasonable fees for an efficient service.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture
(27)
Staff picture Reece

Vendor Fees

1%+vat

Landlord Fees

10%+vat

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:07 PM by James Honeycutt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:07 PM 03/01/2023 by James Honeycutt

Awards won by James Dean, Horley RH6 7PZ



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn