75% sales valuation accuracy
75% sales fee satisfaction
48% lettings valuation accuracy
51% lettings fee satisfaction
May 11,2017
May 11,2017
15
people found
this helpful
this helpful
If I could give no stars I would. We rented a property managed by Leaders for 6 months, I would never ever rent a property through them again. The staff spoke down to us and were often very rude. I would like to make it clear that we never missed a payment nor left the property in any state other than immaculate.
While in the property we reported a few things to which they were never dealt with and we never got calls back.
I understand they have to be strict as many people live in properties and ruin them with pets etc. We had one indoor cat, whih we paid £200+VAT extra deposit for her to be in the house during the tenancy. (That's okay, no complaint there) But when we purchased a property and it was time to leave we were made to pay £116 to clean the carpets (which were immaculate) as we had a pet in the house. (Again, frustrating but I can live with that) BUT Leaders took the payment out twice from our account, at the end of a month before pay day. Which I am sure as you can understand caused for money to be super tight. A simple mistake we thought. Until they would not give us our money back for nearly 2 weeks!! Unacceptable in my eyes. No apology and we were spoken to like we had done something wrong and we were to blame. Absolutely disgraceful.
Let me add, we never got any receipt for this cleaning and never saw it being done as they booked it for the day after we left. Who knows, it wouldn't surprise me if it never took place.
Then.... As if we needed any more drama (purchasing a house is stressful) We had to get the cat out the house for viewings to take place, we are flexible so were as accommodating as possible. The cat had been with my mother for 2 days (very distressed in a new environment) I called leaders to ask if the house had been let so I could bring the cat home. I was met with a rude woman asking "Why would I need to know that information" I felt as if I had asked something totally wrong, you would have thought for the reaction I had asked personal details about the bloody new tenant. I got no answer. Once driven home from work found it was clearly written on a sign outside that a let was agreed, this was all I asked (clearly not private information!!)
It took 3 weeks to get our deposit back- fair enough it may have been out of their hands but after petty arguments like asking us how the aerial and satellite worked. The new tenants had moved in so this was nothing to do with us anymore. They worked before we left.
As I have just purchased my first house I can honestly I would never ever recommend or use Leaders myself for renting a property out. You have diddled your way out of potential future business. Hannells of Chaddesden have been so friendly and wonderful, you could never compare the two.
While in the property we reported a few things to which they were never dealt with and we never got calls back.
I understand they have to be strict as many people live in properties and ruin them with pets etc. We had one indoor cat, whih we paid £200+VAT extra deposit for her to be in the house during the tenancy. (That's okay, no complaint there) But when we purchased a property and it was time to leave we were made to pay £116 to clean the carpets (which were immaculate) as we had a pet in the house. (Again, frustrating but I can live with that) BUT Leaders took the payment out twice from our account, at the end of a month before pay day. Which I am sure as you can understand caused for money to be super tight. A simple mistake we thought. Until they would not give us our money back for nearly 2 weeks!! Unacceptable in my eyes. No apology and we were spoken to like we had done something wrong and we were to blame. Absolutely disgraceful.
Let me add, we never got any receipt for this cleaning and never saw it being done as they booked it for the day after we left. Who knows, it wouldn't surprise me if it never took place.
Then.... As if we needed any more drama (purchasing a house is stressful) We had to get the cat out the house for viewings to take place, we are flexible so were as accommodating as possible. The cat had been with my mother for 2 days (very distressed in a new environment) I called leaders to ask if the house had been let so I could bring the cat home. I was met with a rude woman asking "Why would I need to know that information" I felt as if I had asked something totally wrong, you would have thought for the reaction I had asked personal details about the bloody new tenant. I got no answer. Once driven home from work found it was clearly written on a sign outside that a let was agreed, this was all I asked (clearly not private information!!)
It took 3 weeks to get our deposit back- fair enough it may have been out of their hands but after petty arguments like asking us how the aerial and satellite worked. The new tenants had moved in so this was nothing to do with us anymore. They worked before we left.
As I have just purchased my first house I can honestly I would never ever recommend or use Leaders myself for renting a property out. You have diddled your way out of potential future business. Hannells of Chaddesden have been so friendly and wonderful, you could never compare the two.
Comment on agent fees
Agents fees were the same as most other local agencies. Besides carpet cleaning. That was horrendously expensive.
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Sep 02, 2017
I have had a similar experience. Could you send me a private message me about your experience please
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Opening Hours
Address
Leaders
11-12 Cornmarket
Derby
Derbyshire
DE1 1QH
01332 363636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £196,000 | £196,000 |
| Lettings | 48% | 51% | £395 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 13 | 20 | 51 | 3 | 0 | 0 | 0 | 1 | 15 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
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Jun 10,2024
Jun 10,2024
0
people found
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Cannot believe what we have just been through with leaders. We had secured a property back in April, told that it is available from 28th June which was perfect. We viewed and paid the deposit straight away. Contracts were signed by us and the landlord. ...
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Jan 11,2024
Jan 11,2024
0
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Very happy with the property manager, Sophie Morris, who looks after my rental property. She deals with issues efficiently and is always pleasant and polite....
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Jan 02,2024
Jan 02,2024
11
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this helpful
Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across.
Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or ...
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Mar 23, 2024
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(7)
100% agree with your write up I have had a nightmare with them. And your are right about being passed around departments I now know the internal workkngs of leaders... Everything is a separate departments unbelievable and they pass you around and then have additional people to deal with it becomes a joke. ...
Oct 16,2023
Oct 16,2023
0
people found
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this helpful
Thank you so much, Tom, he showed me the apartment and he was helpful cos I got a call back almost immediately after he filled out the form for me.
The experience I had with Leaders Estate was smooth and very fast.
Erin Doyle is ...
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Sep 29,2023
Sep 29,2023
0
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Thanks so much Georgie, I appreciate your help and support....
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Aug 15,2023
Aug 15,2023
0
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Thank you so much Lee Walker. It was good to know you. Whenever i need your help, you were next to me.
Thnx again
Yilmaz Baldiz...
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Aug 14,2023
Aug 14,2023
0
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From viewing to the time we moved in, we had the great experience and on the ball communication thank you a million Georgie for your “world class performance”...
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Aug 09,2023
Aug 09,2023
3
people found
this helpful
this helpful
Worst property agents to ever deal with.They are manipulative and conspire with their landlords to prey on Tenants.
I rented a 5 bedroom house from them and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave ...
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Jun 28,2023
Jun 28,2023
3
people found
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this helpful
Incompetent and dishonest. Renting with Leaders was a shambles from application to the end of tenancy - and beyond, as a year on they are suddenly chasing us for money that they insisted on refunding when our tenancy ended. The property was unsafe for a ...
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Sep 14, 2024
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Hi there I have had a similar experience. Pls can you contact me on [email protected]
Thanks ...
Jun 20,2023
Jun 20,2023
2
people found
this helpful
this helpful
Very offensive and lazy staff. Never call you back. Discriminating against people with disabilities...
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Jun 19,2023
Jun 19,2023
0
people found
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Seemless process from start to finish, thank you Georgia for keeping me updated...
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Jun 13,2023
Jun 13,2023
0
people found
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this helpful
dear leaders.co.uk agency.this is a message for everyone to see who will be able to read it.i had a 2 year contract after which i left before the end of the 2 year term.during this time the shower broke I stayed for 2 ...
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Feb 25,2023
Feb 25,2023
0
people found
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this helpful
Thanks, Eleisha Thomas (Property Manager - Leaders) , for your excellent support!!
I don't have any words to express, you provided an incredible service!!
You have resolved all my queries on time and I am really happy that you are managing my cases.
I came to ...
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Dec 02,2022
Dec 02,2022
0
people found
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Thanks a million Georgie Start, for being professional and helping me to get accommodation in Derbyshire. Thank you so much for not giving up on me even though I was unavailable a couple of times when you were ringing me to make follow ups. Thank ...
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Nov 15,2022
Nov 15,2022
1
people found
this helpful
this helpful
Horrible agency. Extremely unprofessional and unfair. I took an old house from them - marked walls, broken door glasses, ripped wallpapers, dirty oven. Landlord wasn’t willing to sort any of that, told me to take the house ‘as it is’ so I painted, fixed ...
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Sep 23,2022
Sep 23,2022
1
people found
this helpful
this helpful
Absolutely useless, zero interest in actually renting the houses they have available. Was trying to get in touch for nearly a week (Derby office) but all I got was empty promises of call backs and nothing else. They hardly ever answer their phone. After all ...
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Aug 15,2022
Aug 15,2022
4
people found
this helpful
this helpful
Apart from the fact they hardly ever answer the phone, I'm not impressed with Leaders Derby. I had a property viewing arranged which was confirmed by text but nobody turned up and phone calls go to answerphone which is par for the course with Leaders ...
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Jul 12,2022
Jul 12,2022
0
people found
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Worst Letting Agents I ever encointered in 50 years of renting/letting. Bad customer service and very vad attitude. Still 2 weeks waiting for ny deposit. Landlord is horribke Dors not want to fix issues with house...
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May 11,2022
May 11,2022
4
people found
this helpful
this helpful
Awful service, try to leave and they get very upset! Been with Leaders as a landlord for 4 years. Paperwork always slow (11 months for a variation to a tenancy), constantly pushing to increase the rent, very rarely contact or make visits to the property - had ...
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Apr 08,2022
Apr 08,2022
0
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Was helped by Tom today who gave me my first home! Helped me with the application process and got back to me within an hour from the landlord saying that I’ve been accepted.
Was very polite and was very helpful one of the best ...
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Apr 06,2022
Apr 06,2022
0
people found
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We are absolutely delighted that Danielle Martin at Leaders Derby has helped us secure a home back in Derby after 9 years in Guernsey. Danielle has been proactive throughout the process and communicated promptly, supportively and honestly throughout. We are so grateful - thank you!...
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Apr 04,2022
Apr 04,2022
0
people found
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I rent a property through leaders got quite a few problems which I have voiced to leaders regarding faulty boiler leaking garage roof crack down kitchen wall window that blinds shake when it’s windy and so on nothing ever gets done just passed from ...
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Mar 30,2022
Mar 30,2022
1
people found
this helpful
this helpful
1 start is too nice
Guide was awful I’ve seen more work in a sick note!
Leaders especially the derby branch are awful the “guide” who are meant to have the info on the property that you go to view seem to be from another ...
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Mar 30,2022
Mar 30,2022
4
people found
this helpful
this helpful
Very dissatisfied and disgusted with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We ...
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Feb 18,2022
Feb 18,2022
0
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Misleading, terms and condition breaking, AVOID AVOID AVOID leaders!!
There has been many issues during our 6/7 months tenancy through leaders. NEVER AGAIN will we use them or recommend them.
Through our troubles whilst being tenants, we was told they don't help tenants as they work ...
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Dec 11,2021
Dec 11,2021
4
people found
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we have a house in Derby that Leaders manage
to days statement has arrived .the cost for replacing a faulty cupboard door hinge ..£ 45 and £250 for a call out .thats not good value its a rip off...
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Nov 30,2021
Nov 30,2021
1
people found
this helpful
this helpful
Liars and scammers !!! AVOID! i was almost homeless because of them! First tenancy agreement signed from 8th, I couldn’t move in until 15th. I was able to get keys once I contacted manager because those RUDE PEOPLE in derby office don’t know anything, ...
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Nov 24,2021
Nov 24,2021
0
people found
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Rebecca Martin is an absolute star when providing customer service to use. She has helped manage my property on rent very well and would definitely recommend her services to anyone.
Kind Regards
Ifti...
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Nov 12,2021
Nov 12,2021
1
people found
this helpful
this helpful
Very bad experience. They dont know what they are doing. Left my patio doors unlocked after a viewing. Kept hold of my deposit unneccessarily and were reluctant to forward it. Poor management. Just after your money even when youv'e finished your business with them. Sly, ...
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Oct 25,2021
Oct 25,2021
0
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Disappointed in the entire process of letting with Leaders. *read the Trust Pilot reviews* not Goggle, cannot understand how there is a 4.3/5 rating here
Miss sold the No Deposit Option - I wanted to avoid it, but was told it was a request from the ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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