33% sales valuation accuracy
25% sales fee satisfaction
May 11,2017
May 11,2017
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Shani has always striven to provide us with the best service possible and I highly commend her services.
I do, however, have some issues with the way that Connells is set up as a letting agency. It appears to me that they have too few people doing too much work. They have difficulty effectively covering absences which can leave the customer high and dry. I have had to deal with a number of different people and repeat several times what was a relatively complex situation. I had hoped, when joining Connells that (as with another agency with which I deal) there would be one person with whom I dealt who then sorted out issues with other branches of the business. This has not really felt like it is the case. Tenant changes have, as a result, felt complex and difficult. I do not regard any of this as being the fault of Shani who is very good at her job. It is a fault of under staffing and cumbersome policies and procedures within the business.
I do, however, have some issues with the way that Connells is set up as a letting agency. It appears to me that they have too few people doing too much work. They have difficulty effectively covering absences which can leave the customer high and dry. I have had to deal with a number of different people and repeat several times what was a relatively complex situation. I had hoped, when joining Connells that (as with another agency with which I deal) there would be one person with whom I dealt who then sorted out issues with other branches of the business. This has not really felt like it is the case. Tenant changes have, as a result, felt complex and difficult. I do not regard any of this as being the fault of Shani who is very good at her job. It is a fault of under staffing and cumbersome policies and procedures within the business.
Comment on agent fees
Monthly fee good but tenancy handover charges are often high
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Latest Reviews
30th Sep 2022
reviewed by 'Naveen'
25th Apr 2022
reviewed by 'Paul'
14th Mar 2022
reviewed by 'Daniela'
3rd Jul 2019
reviewed by 'Linda'
11th May 2017
reviewed by 'Anne'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 25% | £170,000 | £200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 0 | 0 | 0 | 0 | 2 | 1 | 4 |
Areas covered
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- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 30,2022
Sep 30,2022
0
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Once again at the 11th hour Anthony Callega from the mortage team went beyond his call for duty to work to secure us a mortage just as the banking crisis broke a few days ago. I know he was stressed but he remained professional and ...
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Apr 25,2022
Apr 25,2022
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Where do I even start...We've gone through the heartache to be in the process of buying a property for almost 5 months, to only receive an email that the seller changed her mind about selling. We've invested a lot of money, time and mental energy ...
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Apr 27, 2022
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We are sorry to hear of your continued dissatisfaction. We understand that you have progressed your complaint through our Internal Complaints Procedure, and an investigation has been conducted that did not support your viewpoint. You have the information available to progress to The Property Ombudsman, should you wish to explore additional recourse.
Thank you again for your input, advice, and guidance ...
Mar 14,2022
Mar 14,2022
0
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The transaction was not completed, we lost a large sum of money in searches and solicitor fees as the other side - the seller pulled out after 5 months in process, 2 weeks before completion. We received no support from Connells and feel defrauded.
We decided to ...
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Jul 03,2019
Jul 03,2019
0
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I put my house on the market with Connells. It took 3 weeks for my house details to actually go live. I had to write them myself, the typos were so bad in theirs. No floor plan! I was incredibly busy over that period, (i don't ...
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May 11,2017
May 11,2017
0
people found
this helpful
this helpful
Shani has always striven to provide us with the best service possible and I highly commend her services.
I do, however, have some issues with the way that Connells is set up as a letting agency. It appears to me that they have too few ...
read full review
read full review
Comment on agent fees
Monthly fee good but tenancy handover charges are often high
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Mar 22,2017
Mar 22,2017
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Shani and the team at Connells were absolutely fantastic throughout the whole process from the start of the tenancy through to the tenants moving out. They were high professional, keeping me informed and advised at every step. Thank you Shani and Connells as a whole....
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Dec 13,2016
Dec 13,2016
0
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Dogged perseverance from Shani to get my problems fixed and I thank her for her professionalism and telephone manner.thank you....
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Sep 08,2016
Sep 08,2016
1
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Very poor service overall. Selling my house with Connells. Initial photos were poor. No wide angle lens used. Wrong photos put into website. Second set of photos requested, slow to organise. Poor advice given. Will not release from contract.
Would not recommend this branch....
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Jul 14,2015
Jul 14,2015
0
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Rude, repeatedly pushing mortgage on us even though already had one in place. For ever having to chase. Priced marked up too high. No customer care unless you use them for mortgage and conveyencing. Put us off buying from them. Would not recommend....
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Apr 24,2014
Apr 24,2014
2
people found
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I was due to buy a property, offer accepted. 3 Months down the line nothing had moved on, neither of us in a chain. There were restrictions on the property, and the vendor was in negative equity. Connells did nothing at all to move this on ...
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What agent could do to change your mind?
They need to check vendors situation at the start of the process, not expect the buyer to find it all out after forking out a lot of money and time.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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