100% sales valuation accuracy
100% sales fee satisfaction
May 10,2017
May 10,2017
4
people found
this helpful
this helpful
I have a unique view of Lovelle Bacons as I am currently renting and I have/had a property managed by them.
As a renter they've never done any of the works needed on the house since we moved in (exposed wires, lights hanging by powerline only, light switches/power switches for shower in bathroom, exposed bulbs in bathroom, paper shoved into power sockets as insulation, insufficient fire alarms and kitchen door that doesn't close). They promised all this work to be done when we moved in. I have rented now for over a year and a half. I always get the excuse that they need to contact the landlord and never return my calls. In the end (to get the works done) I had to contact the council who came out and assessed the situation. Funny enough now Lovelle has set up a date to complete the works (here's hoping it gets done).
As a Landlord, with them managing my house, they have NEVER done any of the work requested by myself or the tenants. I've had to do the work myself. The agreement was terminated as the property manager Andrew Cressy could not even agree if they was managing the property! Though they were taking their 10% cut from the rent.
I cannot over stress NOT TO DEAL with this company as they do the minimal (like NOTHING) works.
As a renter they've never done any of the works needed on the house since we moved in (exposed wires, lights hanging by powerline only, light switches/power switches for shower in bathroom, exposed bulbs in bathroom, paper shoved into power sockets as insulation, insufficient fire alarms and kitchen door that doesn't close). They promised all this work to be done when we moved in. I have rented now for over a year and a half. I always get the excuse that they need to contact the landlord and never return my calls. In the end (to get the works done) I had to contact the council who came out and assessed the situation. Funny enough now Lovelle has set up a date to complete the works (here's hoping it gets done).
As a Landlord, with them managing my house, they have NEVER done any of the work requested by myself or the tenants. I've had to do the work myself. The agreement was terminated as the property manager Andrew Cressy could not even agree if they was managing the property! Though they were taking their 10% cut from the rent.
I cannot over stress NOT TO DEAL with this company as they do the minimal (like NOTHING) works.
Comment on agent fees
Like to take your money and do the minimal work (if any).
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16th Jan 2021
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10th May 2017
reviewed by 'Mr'
Opening Hours
Address
Lovelle Estate Agency
Hampton House, Church Lane
Grimsby
North East Lincolnshire
DN31 1JR
01472 251918
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £237,000 | £415,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 01,2024
Oct 01,2024
0
people found
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Having a really negative experience living in a very mouldy damp house...
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Mar 15,2023
Mar 15,2023
0
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I was a landlord with Lovelle lettings in Grimsby. It was only when I left that the full scale of how poorly they had looked after my tenants became apparent.
In addition they failed to let a property for six months and it let within ...
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Dec 17,2021
Dec 17,2021
0
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I have recently moved over to Lovelle Lettings after previously renting out my house through another company.
Everything went smoothly and I was kept up-to-date with all of the developments - whilst they ensured I had the right tenant in my property.
All the team ...
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Apr 23,2021
Apr 23,2021
0
people found
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I had excellent support from Chelsey from the beginning of listing our property right up until completion. No sale is ever straight forward, Chelsey’s excellent calm approach diffused several heated situations with inefficient solicitors further down our chain ..... I would highly recommend them for ...
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Jan 16,2021
Jan 16,2021
1
people found
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this helpful
A complete nightmare trying to organise viewings and a rental for my son who is a critical worker and recently found a job in Grimsby. The viewings are all during the day, the viewings are difficult and awkward to organise, The viewings are cancelled at ...
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May 10,2017
May 10,2017
4
people found
this helpful
this helpful
I have a unique view of Lovelle Bacons as I am currently renting and I have/had a property managed by them.
As a renter they've never done any of the works needed on the house since we moved in (exposed wires, lights hanging by ...
read full review
read full review
Comment on agent fees
Like to take your money and do the minimal work (if any).
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Aug 07, 2017
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(1)
Thank you for posting your feedback Mr Pearson.
We are terribly disappointed that you feel that our service has not met the high standards we aspire too. We are still in communication yourself with regard to trying to rectify the matters and reach a mutually agreeable solution.
Our customer service level is indeed very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We do hope to be abl ...
Mar 20,2017
Mar 20,2017
1
people found
this helpful
this helpful
We'd like to thank Lewis and his dedicate team at Lovelle's for their hard work and dedication whilst selling our home. They kept us informed from valuation to completion. They are true professionals in their market. Mr & Mrs Schofield...
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Comment on agent fees
The fees are reasonable and in line with the market place. I wouldn't use an online agent personally.
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Aug 01, 2017
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Thank you so much Mr and Mrs Schofield that is very kind. The team were thrilled with your note. (PS we have only just worked out we can respond to your comment via allagents hence the delay). ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are terribly disappointed that you feel that our service has not met the high standards we aspire too. We are still in communication yourself with regard to trying to rectify the matters and reach a mutually agreeable solution.
Our customer service level is indeed very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We do hope to be able to reach a solution with yourself at the earliest convenience.