58% sales valuation accuracy
63% sales fee satisfaction
83% lettings valuation accuracy
69% lettings fee satisfaction
May 09,2017
May 09,2017
0
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this helpful
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When we originally started our tenancy with Oulsnam, any issues reported got to and from the agency and the landlord quickly.
(in total we spent 3 years in the property)
After about a year and a half we noticed that the service started to slip, we had to chase up issues and never got a call back, it was always us calling them even though they promised they would get back to us.
We had on a few occasions issues with the property reported but they didn't seem to be recorded or passed on to someone who would deal with it swiftly.Leading to us then having to report it again with them claiming no knowledge of it.
The most shocking part of this experience was not living in the property but the end of the tenancy a week after our agreement had ended with Ouslnam.
We had moved out and started with a new agency, all our bills and accounts with Oulsnam were closed and we were just finishing up on the damage deposit. The moment we hit send on an agreement a letter came through to our new address from our old energy company, advising we had a new account set up by Oulsnam in order for us to supply our old address.
This was under a new account number under my partners name with our new address as the forwarding address!!
We then were on the phone for nearly an hour sorting this with the energy company advising this has not been done with our permission and we dont even have an agreement anymore with the company and to please close the account.
I quickly emailed our adviser Melanie explaining the situation and asking for the issue to be looked into as quickly as possible.
What I got back was a very bored response from her which was very worrying, she said the bills were set up through a third party and it wasn't done by them but as far as they know the new tenant is paying their bills.
I wasn't interested I know i wasn't going to be paying anyone else's bills, i was more worried about the blatant breach of data protection and no one seemed bothered, I explained this and again got very bored emails following this which tried to lead me back into information about the damage deposit, sadly we had agreed to the leaving fees before this had happened so I couldn't dispute them this all coming from the Assistant Manager of Lettings.
I am very upset how Oulsnam let our details go out to a 'third party' who then set up a energy account for us and they didn't seem to care one bit, for this reason I would not rent with them again and I would advise their strong need for a look into their data protection policy. Appalling service.Avoid
(in total we spent 3 years in the property)
After about a year and a half we noticed that the service started to slip, we had to chase up issues and never got a call back, it was always us calling them even though they promised they would get back to us.
We had on a few occasions issues with the property reported but they didn't seem to be recorded or passed on to someone who would deal with it swiftly.Leading to us then having to report it again with them claiming no knowledge of it.
The most shocking part of this experience was not living in the property but the end of the tenancy a week after our agreement had ended with Ouslnam.
We had moved out and started with a new agency, all our bills and accounts with Oulsnam were closed and we were just finishing up on the damage deposit. The moment we hit send on an agreement a letter came through to our new address from our old energy company, advising we had a new account set up by Oulsnam in order for us to supply our old address.
This was under a new account number under my partners name with our new address as the forwarding address!!
We then were on the phone for nearly an hour sorting this with the energy company advising this has not been done with our permission and we dont even have an agreement anymore with the company and to please close the account.
I quickly emailed our adviser Melanie explaining the situation and asking for the issue to be looked into as quickly as possible.
What I got back was a very bored response from her which was very worrying, she said the bills were set up through a third party and it wasn't done by them but as far as they know the new tenant is paying their bills.
I wasn't interested I know i wasn't going to be paying anyone else's bills, i was more worried about the blatant breach of data protection and no one seemed bothered, I explained this and again got very bored emails following this which tried to lead me back into information about the damage deposit, sadly we had agreed to the leaving fees before this had happened so I couldn't dispute them this all coming from the Assistant Manager of Lettings.
I am very upset how Oulsnam let our details go out to a 'third party' who then set up a energy account for us and they didn't seem to care one bit, for this reason I would not rent with them again and I would advise their strong need for a look into their data protection policy. Appalling service.Avoid
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Latest Reviews
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reviewed by 'Jennifer'
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reviewed by 'V'
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reviewed by 'Malcolm'
28th Apr 2020
reviewed by 'Abu'
27th Mar 2019
reviewed by 'Dan'
Opening Hours
Address
Robert Oulsnam & Company
81 Hewell Road
Barnt Green,Birmingham
West Midlands
B45 8NL
0121 445 7410
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 63% | £0 | £0 |
| Lettings | 83% | 69% | £475 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 4 | 11 | 11 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Northfield
- Barnt Green
- Rubery
- Bournville
- Redditch
- Bromsgrove
- Droitwich
- Moseley
- Kings Heath
- Bearwood
- Stirchley
- Birmingham
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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May 09,2021
May 09,2021
0
people found
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The lack of communication and the way they treat people makes me wonder how these guys are in business, we put an offer in for a let property and have to keep chasing for updates with false promise after false promise of call backs, it ...
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Mar 27,2019
Mar 27,2019
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*Charge you an absolute fortune to book you out of a rental property, produce a report then try to steal your deposit for things which aren't even listed as being wrong in the inventory they've charged you a fortune to produce. They are currently hanging ...
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Comment on agent fees
Appalling. Fortunately the law changes on 1st June
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Mar 28, 2019
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My tenancy agreement stipulates that the deposit will be handled according to the rules of the TDS. These rules stipulate that any uncontested proportion of the deposit will be returned within 10 days. This hasn't happened and you are therefore in breach of contract.
I have now raised a dispute to obtain the deposit you are concluding in attempting to steal ...
Aug 23,2018
Aug 23,2018
0
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Samantha has dealt with our enquiries promptly and efficiently, therefore creating a good relationship with our tenants. Samantha has been helpful and professional at all times. When we have been on holiday she has dealt with situations on our behalf to which we are grateful.. ...
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Comment on agent fees
Very reasonable fees. Value for money.
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Jun 08,2018
Jun 08,2018
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I find that the service provided by Oulsnam Letting is consistently good. In my most recent appointment of Oulsnam, they were quick to survey and value the letting, discuss options, and once agreed, put on market without delay. Interests in the letting were quickly conveyed ...
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Comment on agent fees
Competitive fee considering the high level of service provided by efficient and experienced staff.
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Jun 04,2018
Jun 04,2018
4
people found
this helpful
this helpful
Our experience with Oulsnam has been abysmal. It is my opinion that they are masters of playing one person off against the other, and are prepared to fabricate situations in order to support their whims. In particular, my view is that *they misrepresented situations to ...
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Comment on agent fees
Abysmal
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“Oulsnam lettings provided me with a superb service throughout My experience with them. They were fast and efficient with finding me a tenant....”
Jun 04,2018
Jun 04,2018
0
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Thomas came out to see me and explained the entire process in detail and gave me a valuation what I was extremely happy with. A tenant was found very quickly and Marie was very efficient when carrying out the referencing checks and drafting up the ...
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Comment on agent fees
Good
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May 06,2018
May 06,2018
5
people found
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Rented through Oulsnam for two years and have to say that they are one of the most unprofessional companies that I have come across.
They can't do the basics like telling the time, adding up or acknowledge emails and they don't listen.
We had to ...
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Comment on agent fees
Bad
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Mar 23,2018
Mar 23,2018
0
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First time renting and only had 2 weeks to complete before moving house. Emails were answered the same day and all queries raised by telephone were dealt with. Friendly staff and the handover day was quick and very efficient. Referencing was handled by outside company and ...
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Comment on agent fees
Good
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Apr 18, 2018
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Pretty much within the next couple of days as far as I can remember. ...
Jan 05,2018
Jan 05,2018
1
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very dishonest, unhelpful,and deceitful.
their main target is to bring in new business, they promise landlords gold mines within weeks but as soon as I singed up with them, getting hold of them became impossible
they marketed my property for two months couldn't generate ...
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Comment on agent fees
really expensive compared with openrent. they charge both landlords and tenants £100s compared with small set charge by openrent of £20
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Jan 10, 2018
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I am sorry you felt you didn't have a good experience with us- I would be grateful if you could contact me to discuss where things went wrong for you.
Thnaks ...
Sep 22,2017
Sep 22,2017
1
people found
this helpful
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I used the team at Oulsnam to let my property and was impressed with the professionalism and advice given throughout. Laura provided us with all the information we needed to comply with rules (most of which we had no idea about) and didn't push us ...
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Comment on agent fees
Considering the service given the fees were very reasonable.
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Sep 21,2017
Sep 21,2017
0
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This was my first time dealing with a letting agent, it was a very good experience, everything went very smoothly, I had all the information I needed, the staff were very friendly and helpful....
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Comment on agent fees
Fee’s are a bit expensive, but worth it for the great service provided.
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Aug 14,2017
Aug 14,2017
1
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Rented a house through Oulsnam Lettings in Barnt Green, Birmingham. Rental application fees clearly mentioned in the letting advertisement including fees for credit check. So happy with this bit.
Arrived for signing the lease in the office and was treated to a cup of tea. ...
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Comment on agent fees
Staff good Policies are tweaked to extract money of tenants by hook or crook! There should be more stringent checks by the Consumer Protection Folks
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Aug 15, 2017
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Dear Mr Ullah, Thank you for your kind comments at the start of your review.
Having looked through your application documents I am surprised to see you were unhappy with the book out fee and deposit registration fee. You signed the application form which contains all the information about tenants charges. You even signed specifically next to the point where it states these 2 charges. The application form was filled out right at the beginning of the application stage- over 2 weeks prior to you ...
May 09,2017
May 09,2017
0
people found
this helpful
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When we originally started our tenancy with Oulsnam, any issues reported got to and from the agency and the landlord quickly.
(in total we spent 3 years in the property)
After about a year and a half we noticed that the service started to slip, we ...
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May 10, 2017
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Dear Danielle
I'm so sorry to read this review, I do hope this issue will be resolved and would suggest taking it up with the letting manager to ensure it's being dealt with. Unfortunately your review has been placed on the sales office forum and I haven't the ability to assist. Stuart Macdiarmid Sales Manager. ...
May 08,2017
May 08,2017
0
people found
this helpful
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I had never rented before and found all members of the team who i had contact with to be really helpful and supportive. When the property suffered weather damage the team were contactable and were quick to get the issues sorted.
The information they shared ...
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Comment on agent fees
Fees were reasonable especially with the high level of support provided by the team
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Mar 23,2017
Mar 23,2017
0
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We needed to move back home to Bromsgrove to be near to our family and friends after spending two years by the seaside, which was always our dream. We missed our family so much so viewed property for rental on line. All your adverts were ...
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Comment on agent fees
Fees for renting were good and reasonably priced compared to other Agents
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Feb 16,2017
Feb 16,2017
0
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I had really good customer service and the team very knowledgeable
Also they were really professional
I was very happy with the whole experience...
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Comment on agent fees
Very competitive
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Mar 17, 2017
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Thank you Kevin - we appreciate you taking the time to leave us a review and are glad that you had such a positive experience with us. On behalf of all of the team here at Oulsnam's ...
Dec 01,2016
Dec 01,2016
0
people found
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I really thought you did a stirling job from when i viewed the property to when I moved in, it was very speedy. The property is really good so thankyou....
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Comment on agent fees
I think the fees are a little high.
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Oct 07,2016
Oct 07,2016
0
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The service provided is second to none. Important changes in legislation and safety requirements are issued whenever there is a requirement.
We have never had to worry about selecting a new tenant, this is all completed by the agents and they carry out a rigorous ...
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Comment on agent fees
Great service and very good prices.
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Oct 07,2016
Oct 07,2016
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I chose Robert Oulsnams as this was my first letting experience and from the moment they came to appraise my property the service has been second to none and the staff always friendly. I was also attracted by the low admin fees they charge tenants ...
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Comment on agent fees
Agents fees are substantially lower than their competitors which is knelt main reasons I chose them.
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Oct 06,2016
Oct 06,2016
0
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I dealt with the Barnt Green office last year in securing my first rental property after selling my own house. Everyone that I dealt with was friendly, helpful and informative. They made what could have been a stressful process, a lot easier!...
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Comment on agent fees
All fees were extremely reasonable and I felt I had very good value for money in the way the overall relationship was managed.
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Aug 15,2016
Aug 15,2016
0
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Laura has been absolutely fantastic. When looking for a reliable letting agent in the Birmingham area and contacting several, Laura was the only one to respond. She has been guided us and provided us right from the start in determining the right places to invest ...
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Comment on agent fees
Very reasonable.
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Feb 29,2016
Feb 29,2016
0
people found
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all staff always helpful and friendly. rapid advertisement for tenancy and complete inventory, I have been using the same agency for over 10 years...
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Comment on agent fees
good
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Dec 30,2015
Dec 30,2015
1
people found
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this helpful
They have been quick in arranging prospective tenants, and also gave good advice in both letting valuation and the process of tenant selection. They liaised with the selected tenant on credit check and referencing, to signing tenancy and moving in date, to the setting up ...
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Jun 10,2015
Jun 10,2015
0
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I had the misfortune of picking Oulsnams to fully manage my property. They told me if they fully managed it they would deal with everything and I wouldn't have the stress of managing a property. The only thing they managed to do was take their ...
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Feb 05,2015
Feb 05,2015
1
people found
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I recently rented a property that is managed by Robert Oulsnam. A guy called Declan is the agent that deals with my actual property. To say that this guy is useless would be quite complimentary towards him. He genuinely hasn't got a brain cell floating ...
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Mar 05,2014
Mar 05,2014
3
people found
this helpful
this helpful
AVOID THIS COMPANY AT ALL COSTS. They are quick to take your money, but there customer support is shocking. They never get back to you and have no idea what to do when a problem arises. Would never recommend to anyone...
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What agent could do to change your mind?
Change there staffAttached Filesnbsp;
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Jul 16,2013
Jul 16,2013
4
people found
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I have had to relocate to a new city due to accepting a new job, I didn't have time to purchase a property so have decided to rent a property while I search for one to buy. Which I explained to them when I first ...
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What agent could do to change your mind?
what could they have done?? returned a phone call, answered any queries with out having to force the agent to have a look into it.Attached Filesnbsp;
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Jul 12,2013
Jul 12,2013
2
people found
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this helpful
My experience with Oulsnam have been widely mixed. Having lived in my property now for roughly two weeks, there have been various problems that I have been finding, such as a problem with the shower and the lack of an oven! After being promised many ...
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May 08,2013
May 08,2013
3
people found
this helpful
this helpful
Where do I start, I accepted a contract with Robert Oulsnam 2 years ago, and the first tenant was ok until there was a problem to be sorted in the property, and they sent someone who did a shabby job, which I found out about when ...
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Jan 21,2013
Jan 21,2013
1
people found
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Haha, Bonny's quite obviously a plant as this company is impersonal and inept.
After reporting damp in my daughter's room behind her headboard and bare lighting electrics in 3 rooms they told me that 2 different contractors (electrical & maintenance) would contact me within 2 days.
We moved our ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a complaints procedure with appeal to the Ombudsman Service: Property.
Contact Julie Powell at Head Office or email [email protected]
Last updated at 3:34 PM 29/01/2018 by Julie Powell
Contact Julie Powell at Head Office or email [email protected]
I'm so sorry to read this review, I do hope this issue will be resolved and would suggest taking it up with the letting manager to ensure it's being dealt with. Unfortunately your review has been placed on the sales office forum and I haven't the ability to assist. Stuart Macdiarmid Sales Manager.