100% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction
May 03,2012
May 03,2012
5
people found
this helpful
this helpful
In February of this year I received a marketing flyer advising that Mann Countywide had several people looking for property in my area and that property to sell was required urgently. As I was looking to sell my property at this time I called and spoke with an estate agent named Mike Stewart who confirmed there were 9 people on their books looking for a property on my estate. I therefore booked an appointment to meet with Mike on 4th February 2012.
My appointment went ahead as planned and Mike gave me a generous valuation on my property and said he had 5 people waiting to view it already. Mike estimated that my property would take only 4 weeks to sell and stated he would set up an ¢â‚¬Å“open day¢â‚¬Â for viewings.
I contacted Mike again the following week and arranged to meet with him again to take photos of my property and for me to sign an agency agreement. This took place on 9th February. A few days later I received the photos and layout of my property as it would be seen on Right Move and I signed my agreement to this and sent it back.
A few weeks went past and I had not received any contact from Mike. No-one had been in touch to confirm that my property was on the market but I looked on Right Move and saw that it was on there. Another week or so passed and I had still not received any contact from anyone at Mann and so I called to speak to Mike.
When I called the office I was informed by someone called Harry that Mike had left to work at another branch and that he was now looking after my property. I thought it discourteous that I had to call myself to get this information and Harry had not called me before to introduce himself. Harry said there had been no interest in my property and I asked about the ¢â‚¬Å“5 prospective buyers¢â‚¬Â Mike told me about. Harry was not able to give me any clear answers in respect of this. Harry felt that the property was being marketed at too high a price (the price that Mike valued only weeks before) and suggested I dropped it by £10,000, which I agreed to. I then received a letter confirming this. During this conversation Harry stated that he would call me every week ¢â‚¬â€œ week and a half to update on the progress of the sale of my property and discuss the interest it has received etc.
Unfortunately this is the last conversation I had with Harry and the one and only piece of correspondence I received from Mann. I called the branch manager, Tony Gedge, to express my concerns on 31st March. Tony advised that he was very displeased to hear about my complaints and the lack of communication from the agent to myself. Tony said he would discuss the situation with Harry and I would receive a phone call the following week. I also asked Tony for a copy of my energy survey, which I had paid for on 9th February but not received.
I did not receive a phone call from Harry and phoned Tony again on 6th April to ask why I had not received any communication since my last phone call. Initially Tony advised that he could not remember speaking with me the previous week. Tony then advised that he ¢â‚¬Å“had it down¢â‚¬Â to call me the next day. I pointed out that, frankly, this was not good enough and I would have expected a phone call the next working day after my complaint. Tony said that he would speak with Harry and ensure he call me the following week. I advised Tony that I had still not received the energy survey and Tony said he would chase up admin to send it out.
Again, I received no phone call from Harry or Tony or my energy survey. I contacted Tony again on 17th April. There was no apology about the delay in sending this to me and no enquiry as to how the sale of my property was going, given my previous complaints. Tony did not ask me if Harry had been in touch or if I was feeling more satisfied with the service. I did, however, receive the energy survey after the third time of asking.
I am absolutely appalled at the so called ¢â‚¬Å“service¢â‚¬Â I received from Mann Countrywide. I did not received one phone call from the agent in 12 weeks. I was not notified that the original agent had left or even when my property went on the market. I was not given any indication as to why my property might not be selling or what they were doing to try to sell it. I had no idea how much interest it received or the marketing methods used to advertise it. After my first conversation with Tony I was hopeful that the situation would be resolved and he appeared helpful. However, during my subsequent conversations with him he has appeared dismissive and not interested.
I was subsequently told by another estate agents that the photos taken of my property were of appalling quality. I have since had more taken which are miles better and I had a viewing within 2 days. I complained to Mann about their "service" and I received apologies but no explanations.
I asked 3 weeks ago for my property to be removed from Right Move and have had to chase this several times. At the time of writing it has still not been done and I am having to chase them daily.
DO NOT USE MANN COUNTRYWIDE DARTFORD. They will provide you with false information, insult your intelligence and do nothing to try to sell your property.
My appointment went ahead as planned and Mike gave me a generous valuation on my property and said he had 5 people waiting to view it already. Mike estimated that my property would take only 4 weeks to sell and stated he would set up an ¢â‚¬Å“open day¢â‚¬Â for viewings.
I contacted Mike again the following week and arranged to meet with him again to take photos of my property and for me to sign an agency agreement. This took place on 9th February. A few days later I received the photos and layout of my property as it would be seen on Right Move and I signed my agreement to this and sent it back.
A few weeks went past and I had not received any contact from Mike. No-one had been in touch to confirm that my property was on the market but I looked on Right Move and saw that it was on there. Another week or so passed and I had still not received any contact from anyone at Mann and so I called to speak to Mike.
When I called the office I was informed by someone called Harry that Mike had left to work at another branch and that he was now looking after my property. I thought it discourteous that I had to call myself to get this information and Harry had not called me before to introduce himself. Harry said there had been no interest in my property and I asked about the ¢â‚¬Å“5 prospective buyers¢â‚¬Â Mike told me about. Harry was not able to give me any clear answers in respect of this. Harry felt that the property was being marketed at too high a price (the price that Mike valued only weeks before) and suggested I dropped it by £10,000, which I agreed to. I then received a letter confirming this. During this conversation Harry stated that he would call me every week ¢â‚¬â€œ week and a half to update on the progress of the sale of my property and discuss the interest it has received etc.
Unfortunately this is the last conversation I had with Harry and the one and only piece of correspondence I received from Mann. I called the branch manager, Tony Gedge, to express my concerns on 31st March. Tony advised that he was very displeased to hear about my complaints and the lack of communication from the agent to myself. Tony said he would discuss the situation with Harry and I would receive a phone call the following week. I also asked Tony for a copy of my energy survey, which I had paid for on 9th February but not received.
I did not receive a phone call from Harry and phoned Tony again on 6th April to ask why I had not received any communication since my last phone call. Initially Tony advised that he could not remember speaking with me the previous week. Tony then advised that he ¢â‚¬Å“had it down¢â‚¬Â to call me the next day. I pointed out that, frankly, this was not good enough and I would have expected a phone call the next working day after my complaint. Tony said that he would speak with Harry and ensure he call me the following week. I advised Tony that I had still not received the energy survey and Tony said he would chase up admin to send it out.
Again, I received no phone call from Harry or Tony or my energy survey. I contacted Tony again on 17th April. There was no apology about the delay in sending this to me and no enquiry as to how the sale of my property was going, given my previous complaints. Tony did not ask me if Harry had been in touch or if I was feeling more satisfied with the service. I did, however, receive the energy survey after the third time of asking.
I am absolutely appalled at the so called ¢â‚¬Å“service¢â‚¬Â I received from Mann Countrywide. I did not received one phone call from the agent in 12 weeks. I was not notified that the original agent had left or even when my property went on the market. I was not given any indication as to why my property might not be selling or what they were doing to try to sell it. I had no idea how much interest it received or the marketing methods used to advertise it. After my first conversation with Tony I was hopeful that the situation would be resolved and he appeared helpful. However, during my subsequent conversations with him he has appeared dismissive and not interested.
I was subsequently told by another estate agents that the photos taken of my property were of appalling quality. I have since had more taken which are miles better and I had a viewing within 2 days. I complained to Mann about their "service" and I received apologies but no explanations.
I asked 3 weeks ago for my property to be removed from Right Move and have had to chase this several times. At the time of writing it has still not been done and I am having to chase them daily.
DO NOT USE MANN COUNTRYWIDE DARTFORD. They will provide you with false information, insult your intelligence and do nothing to try to sell your property.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Nov 2023
reviewed by 'Chanel L Whyte'
5th Sep 2023
reviewed by 'Misha'
3rd Sep 2021
reviewed by 'G.J.'
24th Aug 2021
reviewed by 'Erik'
9th Apr 2021
reviewed by 'willowhousewheaty'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £305,000 | £375,000 |
| Lettings | 98% | 94% | £500 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 41 | 3 | 53 | 7 | 2 | 0 | 0 | 1 | 5 | 0 |
Areas covered
- SE13
- SE10
- SE8
- SE9
- SE4
- SE15
- SE16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 23,2023
Nov 23,2023
1
people found
this helpful
this helpful
Katie has been extremely helpful and supportive throughout the 10 years renting. She is professional friendly and trustworthy. She is quick and efficient with dealing with any of my enquiries and great with communicating. She has been a great help
Thank you Katie...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05,2023
Sep 05,2023
0
people found
this helpful
this helpful
Katie and Scott was very helpful and professional throughout the entire process.
Always there when we needed advice /Guidance....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03,2021
Sep 03,2021
0
people found
this helpful
this helpful
I have received good service and the follow up of the professional and helpful staff members has been a good experience...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2021
Aug 24,2021
1
people found
this helpful
this helpful
Really helpful and personalised service throughout the process of setting up my new tenancy. I felt like I knew at all times what was happening and what the next steps were and all my queries were attended to promptly. This was particularly appreciated given the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08,2021
Jun 08,2021
0
people found
this helpful
this helpful
Good service. The whole letting process went very smoothly. The communication is also very fast and responsive. Laura Gillespie is very professional and easy to work with....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2021
Apr 09,2021
0
people found
this helpful
this helpful
Laura Gillespie was really clear about my enquiry and made letting my flat simple and smooth. She did everything correctly and quickly....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2021
Feb 24,2021
0
people found
this helpful
this helpful
Quick response, Scott Davies is very helpful guy, he can sort everything little things for you. Super fast letting along with professional handling. Highly recommended!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12,2020
Nov 12,2020
0
people found
this helpful
this helpful
My experience with Mann Lewishan was tremendous satisfactory! Their service was excellent with readiness and response, my all process finished in matter of days. I will definitely give 5 star!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2020
Sep 14,2020
0
people found
this helpful
this helpful
Property was well marketed and we had a choice of tenants who were willing to pay the asked rental amount....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2020
Aug 06,2020
0
people found
this helpful
this helpful
Excellent Agency! Very Professional and easy to work with. I would recommend MANN LETTINGS!
Especially Scott Davies, he makes sure that the customer are taken care off. Very satisfied with the services provided....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2020
Jul 21,2020
0
people found
this helpful
this helpful
I had an excellent and interesting experience with Mann letting (Lewisham branch) excellent customer service and a warm, prompt services rendered....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06,2020
Jul 06,2020
0
people found
this helpful
this helpful
Very professional and quickly sorted out the rent of my house - would refer them to anyone i know went above and beyond for me....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2020
Jun 04,2020
0
people found
this helpful
this helpful
Mann and Co in Lewisham have been helping me over several years on the occasions that I needed some help with finding tenants. They have always secured good tenants and were quick to strike up a good working relationship. Scott and his team are proactive, ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2019
Nov 04,2019
0
people found
this helpful
this helpful
Excellent and professional service from by Scott and the rest of the team! The entire process from finding tenants, doing the inventory and background checks as well as the check-in went smoothly...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2019
Sep 11,2019
0
people found
this helpful
this helpful
Professional, helpful and thorough. As a first time Landlord I would highly recommend using Mann’s at Lewisham to manage your property. Letting the family home of 35 years was daunting but they made me feel comfortable in the choice I had made....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 18,2019
Jul 18,2019
0
people found
this helpful
this helpful
Would strongly recommend Mann Lettings' services. I was looking to rent out my property for the first time and the whole process from my first interaction to my new tenants movings in went very smoothly. I appreciated the care that Scott and his team took ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20,2019
Jun 20,2019
0
people found
this helpful
this helpful
Always top service and am a returning landlord to use Mann Lewisham and in particular work with Scott and his staff....
read full review
read full review
Comment on agent fees
Good value
Was this helpful?
Yes
Yes
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
Both Roberta and Scott gave great service throughout the process.
They were professional and helpful in seeking a tenant for me....
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Apr 01,2019
Apr 01,2019
0
people found
this helpful
this helpful
Mann Lettings Lewisham have been very helpful and quick by helping me with my search and finding the perfect property for me! I would highly recommend them. Very professional and quick with enquiries too!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 20,2019
Mar 20,2019
0
people found
this helpful
this helpful
From start to finish I have been highly impressed with the service provided. Highly professional and efficient, would highly recommend to anyone....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 09,2019
Mar 09,2019
0
people found
this helpful
this helpful
Excellent service. Has been incredibly proactive in helping to manage property and dealing with tenants. I would highly recommend his services....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 28,2019
Feb 28,2019
0
people found
this helpful
this helpful
Generally looks after clients well. Areas to be improved include responsive times including returning calls when client leaves voice mail. The more responsive the better that trust....
read full review
read full review
Comment on agent fees
Agents fees are fair.
Was this helpful?
Yes
Yes
Feb 13,2019
Feb 13,2019
0
people found
this helpful
this helpful
Very engaged through the process and proactive in resolving matters. Speedy in gertting people in to view the property which resulted in a quick offer at the asking price....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 01,2019
Feb 01,2019
0
people found
this helpful
this helpful
Really great service from Mann Lettings at Lewisham. Good communication, all went smoothly from start to finish!
I would highly recommend Mann Lettings....
read full review
read full review
Comment on agent fees
Initially thought they were a bit high, but service excellent.
Was this helpful?
Yes
Yes
Jan 19,2019
Jan 19,2019
0
people found
this helpful
this helpful
+ fast handling of rent issues
+ very good contact
- fob to the key was to be ready within 3-4 days, we wait almost 2 months and we do not know anything, we still only translate to another date.
- no heating in the apartment, we reported ...
read full review
read full review
Comment on agent fees
Marina is a nice, contact person. I have no problem with her. I have a problem as the agency disposes of people if they have a problem with the apartment
Was this helpful?
Yes
Yes
Dec 17,2018
Dec 17,2018
0
people found
this helpful
this helpful
The best agents I have ever dealt with, I entrusted Scott and his team to find tenants and manage our properties in London. At all times we have found them to be very professional in every aspect of their management skills, and approachable in all ...
read full review
read full review
Comment on agent fees
Very satisfied, a great service always.
Was this helpful?
Yes
Yes
Sep 17,2018
Sep 17,2018
0
people found
this helpful
this helpful
A positive experience. Very helpful in speeding up the process due to our urgent necessity to move in but a certain date. Prompt answers to our questions....
read full review
read full review
Comment on agent fees
Fees on the high side but in keeping with most of the other agencies I looked at
Was this helpful?
Yes
Yes
Sep 14,2018
Sep 14,2018
0
people found
this helpful
this helpful
Had such a good and non-stressful moving experience with Mann and our agent Roberta! She is fantastic and helped at every stage of the process! Would really recommend going with Mann with your next move!...
read full review
read full review
Comment on agent fees
Slightly expensive, however not much more expensive than any other London agency! Reasonable and no hidden fees, everything is black and white.
Was this helpful?
Yes
Yes
Aug 02,2018
Aug 02,2018
0
people found
this helpful
this helpful
We have worked with Scott and his team for 4 years now, we are very pleased with their professional services in all aspects. They are super organised, efficient and effective, especially they are excellent with finding good tenants and managing tenants. I have recommended them to ...
read full review
read full review
Comment on agent fees
Good and reasonable.
Was this helpful?
Yes
Yes
Jul 25,2018
Jul 25,2018
0
people found
this helpful
this helpful
Scott is a professional letting manager. His service is centred by customers and focuses on quality and satisfaction of his customer. Communicating with him is easygoing, efficient and with no hidden conditions. I am glad to have chosen him as my letting agent and would ...
read full review
read full review
Comment on agent fees
Fair.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:26 PM 13/07/2017 by scott davies
Best Letting Agent in SE13 
