100% lettings valuation accuracy
57% lettings fee satisfaction
May 10,2017
May 10,2017
4
people found
this helpful
this helpful
Awful experience. Contacted them multiple times in a 3 week period, trying to renew my rental agreement and was told repeatedly that 'Sarah' was the only one dealing with my property and would call me back. No calls or updates, I ended up having to call my landlord directly to get him to sort out the issue.
After he called they rang to say he was OK for me to extend, however my landlord also informed me he had no contact with Rooftop in the previous 3 weeks. I finally re-signed 1 day before my contract expired. On top of this I had booked an appointment with the estate agent and 'Sarah' had not prepared my new rental agreement and she informed me at the appointment that my guarantor needed to be there as well.
Considering the stress and lack of feedback, I felt like I was going to lose my home through no fault of my own. Industry standard is to sort out an extension 30 days before end of contract - I signed with one day left - very bad.
After he called they rang to say he was OK for me to extend, however my landlord also informed me he had no contact with Rooftop in the previous 3 weeks. I finally re-signed 1 day before my contract expired. On top of this I had booked an appointment with the estate agent and 'Sarah' had not prepared my new rental agreement and she informed me at the appointment that my guarantor needed to be there as well.
Considering the stress and lack of feedback, I felt like I was going to lose my home through no fault of my own. Industry standard is to sort out an extension 30 days before end of contract - I signed with one day left - very bad.
Comment on agent fees
Good Fee's, but the experience has been enough to put me off.
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Latest Reviews
23rd Feb 2024
reviewed by 'Laura Lister'
7th Jan 2021
reviewed by 'Josh'
31st Oct 2020
reviewed by 'William'
9th Nov 2018
reviewed by 'Disgusting!!!!!!'
4th Jun 2018
reviewed by 'Peter'
9th Feb 2018
reviewed by 'James'
Opening Hours
Address
Landlords Direct
159 Yorke Street,
Mansfield Woodhouse
Mansfield
Nottinghamshire
NG19 9NJ
01623 840003
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 57% | £289 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 23,2024
Feb 23,2024
1
people found
this helpful
this helpful
DON'T RENT A PROPERTY FROM LANDLORDS DIRECT 😢😢😢😢 VILE UNPROFESSIONAL CRIMINALS...
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Jan 07,2021
Jan 07,2021
3
people found
this helpful
this helpful
Terrible agency put our health at risk through out the whole pandamic they had viewings in the property today during full lockdown. We recived no notice of this and it was against the law this is the WORST agency in world they have no respect ...
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Oct 31,2020
Oct 31,2020
6
people found
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Landlords direct ltd, trust property solutions, and roof top letting agency are all one company but only the later named as umbrella company for others.
So if you have any issues, log a complaint on the property ombudsman website under their umbrella company named as ...
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Nov 09,2018
Nov 09,2018
4
people found
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Don't ever go with these people. They continued to take out money out my account after I had given up my tenancy. When I contacted they were very rude,unprofessional and put the phone down on me several times. While living at the flat on ...
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Comment on agent fees
Disgusting took money out my account after giving in the keys.
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Jun 04,2018
Jun 04,2018
6
people found
this helpful
this helpful
DONT DO ANY BUISNESS WITH THIS AGENCY!! IT'S THE WORTS LETTING AGENCY EVER!! AT THE BEGINNING EVERYTHING'S OKEY AND THEY ARE VERY KIND BUT LATER THEY DON'T CARE ABOUT ANYTHING!! THINK TWICE!!...
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Feb 09,2018
Feb 09,2018
0
people found
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Great service from start to finish. Managed to let my property in less than a week. I couldn't be happier...
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Comment on agent fees
Very good price
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May 10,2017
May 10,2017
4
people found
this helpful
this helpful
Awful experience. Contacted them multiple times in a 3 week period, trying to renew my rental agreement and was told repeatedly that 'Sarah' was the only one dealing with my property and would call me back. No calls or updates, I ended up having to call ...
read full review
read full review
Comment on agent fees
Good Fee's, but the experience has been enough to put me off.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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