88% sales valuation accuracy
100% sales fee satisfaction
May 09,2017
May 09,2017
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I think these reviews are based on branch location and of course you're either a Tennant, Landlord, prospectus Tennant or prospectus Landlord, so everyone's going to have different opinions.
Speaking as a prospectus Tennant (looking around for a property).
Let me just say, it would have been a LOT quicker if I was given the Landlord's number than just to let this agency try and contact them. They got in touch saying the landlord could do 6.30pm which my partner and I had already told them I am working during that time, so they then had to ring the landlord back. I had to ring the agency back a few days later when I didn't hear anything from them. The agency said they hadn't heard anything back from the landlord and asked if I wanted them to phone again, I did, so they phoned, and they got a response from the landlord.... Perseverance guys.
Initially on first contact, when we asked for car parking information, we got the answer we believe so rather than we'll check for you, it might seem like a little niggle, but you want your agency to be 100% sure.
After we had the viewing with the first property's landlord, I requested a viewing for another property and got a rude email where Traci stated something we said to the landlord - of which I didn't say! No apologies when corrected, either. We have a right to ask the landlord questions, which apparently seem to be openly discussed between the landlords and the agency... seems quite disgusting to be honest - as communications from the agency and myself are supposed to be confidential and are intended solely for the use of the individual to whom it is addressed - as stated from their emails.
In a nutshell, from my experience with this Telford branch (not speaking for them all), some staff are rude, they will rush you, they make you feel like you're an inconvenience and are slow to contact... not the slowest, I have had slower.
But, no property is worth this faff. Maybe you'll have a different experience as a person trying to find a property with a different branch. I really do hope you have a better experience.
Speaking as a prospectus Tennant (looking around for a property).
Let me just say, it would have been a LOT quicker if I was given the Landlord's number than just to let this agency try and contact them. They got in touch saying the landlord could do 6.30pm which my partner and I had already told them I am working during that time, so they then had to ring the landlord back. I had to ring the agency back a few days later when I didn't hear anything from them. The agency said they hadn't heard anything back from the landlord and asked if I wanted them to phone again, I did, so they phoned, and they got a response from the landlord.... Perseverance guys.
Initially on first contact, when we asked for car parking information, we got the answer we believe so rather than we'll check for you, it might seem like a little niggle, but you want your agency to be 100% sure.
After we had the viewing with the first property's landlord, I requested a viewing for another property and got a rude email where Traci stated something we said to the landlord - of which I didn't say! No apologies when corrected, either. We have a right to ask the landlord questions, which apparently seem to be openly discussed between the landlords and the agency... seems quite disgusting to be honest - as communications from the agency and myself are supposed to be confidential and are intended solely for the use of the individual to whom it is addressed - as stated from their emails.
In a nutshell, from my experience with this Telford branch (not speaking for them all), some staff are rude, they will rush you, they make you feel like you're an inconvenience and are slow to contact... not the slowest, I have had slower.
But, no property is worth this faff. Maybe you'll have a different experience as a person trying to find a property with a different branch. I really do hope you have a better experience.
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Latest Reviews
26th Apr 2022
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28th Feb 2019
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22nd Dec 2017
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Opening Hours
Address
Belvoir
Grosvenor House
Telford
Shropshire
TF2 9TW
01952 258562
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 100% | £125,000 | £125,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 47 | 0 | 15 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- All Telford postcodes
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 26,2022
Apr 26,2022
0
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Angela's knowledge and helpfulness throughout the whole process was simply outstanding.
From the moment I first spoke to Angela on the phone I felt at ease and her wonderful personality made what is usually a stressful experience a pleasure.
Angela took the time to explain ...
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Mar 23,2022
Mar 23,2022
0
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My 87 year old father-in-law has been a tenant at a Belvoir Property for the past 2 years. The whole team have been wonderful from assisting with the tenancy and move in, right through to the move out. He had a fantastic relationship with them and also ...
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Oct 14,2020
Oct 14,2020
0
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Just moved into my property through Belvoir. The team have been fantastic from my first contact with Angela in the office right through to my moving in day. Thankyou so much guys for making my new move a very smooth one. Brilliant team and fabulous ...
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Jul 21,2020
Jul 21,2020
0
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The Belvoir team provided us an excellent, freindly and very efficient service. Jennie was very hlepful in arranging viewings and the members of the team are very responsive as well as knowledgable. Highly recommended....
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Feb 28,2019
Feb 28,2019
0
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Simon runs an excellent business. As a landlord I always feel that I am kept informed, and any problems are dealt with professionally and, most importantly, effectively. I have no hesitation in recommending the services of Belvoir Telford....
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Comment on agent fees
The fees are appropriate for the services offered.
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Dec 22,2017
Dec 22,2017
0
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4.8/5 The Team at Belvoir Telford are doing a great job: any issues that come up are actioned quickly. Communications are very good from the whole team. Keep doing what you are doing! best regards MC...
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Sep 27,2017
Sep 27,2017
0
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Excellent help throughout the whole process. Belvoir were acting as a local contact for an agent in Bath but nothing was too much trouble and they kept things moving along nicely. Great company to deal with....
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Comment on agent fees
When we questioned the excessive 3rd party agent fees, Belvoir negotiated them down to a reasonable level straight away without hesitation.
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Sep 12,2017
Sep 12,2017
0
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Belvoir have been letting my first property for around 18 months. From the initial meeting with Simon, it was clear this is a company that know what they are doing, and care about their customers. As a new landlord Simon and the team have always been ...
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Comment on agent fees
Belvoir are not the cheapest... but I believe the well known adage, 'you pay for what you get' holds true and, as an overseas landlord I am happy to pay the little extra for the assurance and comfort it brings to know everything is being managed well.
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May 09,2017
May 09,2017
2
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I think these reviews are based on branch location and of course you're either a Tennant, Landlord, prospectus Tennant or prospectus Landlord, so everyone's going to have different opinions.
Speaking as a prospectus Tennant (looking around for a property).
Let me just say, it would ...
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Mar 31,2017
Mar 31,2017
0
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An excellent team. They fully manage my property and I have never had an issue or concern not managed effectively.
A superb team....
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Comment on agent fees
Although slightly higher than some other agents, you see this reflected in the quality of the service - absolutely fantastic.
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Mar 29,2017
Mar 29,2017
0
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Simon is always friendly and inviting. When you walk into the Belvoir Telford office, you feel valued and reassured insofar as Belvoir will find the best deal, best tennant and that they will look after your property....
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Comment on agent fees
I haven't got an issue with the fees. I understand that they need to make money and they take the strain by doing things I'm unable to do
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Nov 06,2016
Nov 06,2016
0
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As a newbie to the renting game, Simon and his teams, clear and professional services really made things simple and easy for me to rent my property....
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Oct 14,2013
Oct 14,2013
0
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Totally amazing service!! All at Belvoir are nice, efficient & very conscientious. The whole process frightened the life out of me but Belvoir just took control and dealt with everything totally removing all my fears. They had lots of great advice for me being a first ...
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Sep 03,2013
Sep 03,2013
0
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Simon Bell listened to my criteria and needs as a landlord. I normally fin my own tenants as I find agents do not always care about the tenants supplied. On this occasion due to time constraints I sought the help from Simon. He was very ...
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May 30,2013
May 30,2013
0
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From start to finish Belvoir have been a fantastic help in securing me the property I am now renting.
I dealt with Traci who arranged a viewing the day I enquired then another to make sure it was what I was looking for. The property ...
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Apr 17,2013
Apr 17,2013
0
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I have been a tenant with Belvoir Lettings Telford for just over 6 months, in that time I have had a few problems/issues with the boiler, this took a couple of months to sort out as there were different issues, BUT Belvoir Lettings have been ...
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Apr 10,2013
Apr 10,2013
0
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I received individual attention to my requirements and was treated in a very professional manner. Since letting through this agent I have felt confident in their management of my property. I receive updated information and know that the property is being looked after and the ...
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Apr 10,2013
Apr 10,2013
0
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Simon Bell explained the process of renting out a property , advised on legal requirements and gave me a fair and objective explanation of land lord and agency roles and responsibilities. He explained everything well and clearly and did not pressurise me into signing up with ...
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Apr 09,2013
Apr 09,2013
0
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We have always had excellent service from Simon, Sall and the team, We have used several other letting agents in the area and have found Belvoir to be the best by far. Their communication is excellent and they have always found us new and good ...
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Apr 09,2013
Apr 09,2013
0
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All the staff at Belvior are extremely helpful, and have a good all round comprehensive knowledge of the property and the type of tenants and tenancies to offer.
They are always friendly and go out of their way to make you welcome, making tea whilst ...
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Mar 26,2013
Mar 26,2013
0
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I have only ever received first class service from the staff at Belvoir Telford. They are all most helpful,courteous & professional in every respect.I had a few problems, recently, which were dealt with immediately & I was kept informed at every stage. I would recommend ...
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Mar 15,2013
Mar 15,2013
1
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Simon Bell and the staff at Belvoir have always been incredibly professional and helpful. Nothing is too much trouble and they are always happy to assist and help find solutions. Simon and the team are perceptive and listen carefully to an individual's requirements, whether the ...
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Mar 15,2013
Mar 15,2013
0
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I was in a difficult situation and had to find a house quite quickly, Belvoir were very helpful is assisting me. After moving in I had problems with the heating and Belvoir came out and resolved the problem for me promptly and were and always ...
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Mar 13,2013
Mar 13,2013
1
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Having known Belvoir Lettings telford for around twelve months now, I wouldn't hesitate to recommend their services to anyone.
They have acted above the call of duty for me on more than one occasion and am highly delighted with their business acumen, proffessionalism and results.
...
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Mar 13,2013
Mar 13,2013
1
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Having had my fingers burned badly by a previous managing agent, the Belvoir Telford branch restored my faith and have given a tip-top service since day one of our relationship. I can't speak highly enough about the professionalism and efficiency of Simon and his team, ...
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Mar 13,2013
Mar 13,2013
0
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Simon Bell was the only Agent that took the time to explain the pitfalls of having a buy to let property and how to overcome them i.e adequate insurance - including malicious damage cover, use of managed letting to ensure tenants are able to ...
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Mar 13,2013
Mar 13,2013
1
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Very nice people. I've received a lot of help from people in that branch. I would recommend using this company. Highly recommendend....
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Mar 12,2013
Mar 12,2013
0
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All the office staff at Wellington are always friendly and helpful. Simon is always cheerful and informative and a cup of tea is always available. A professional customer service....
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Mar 12,2013
Mar 12,2013
1
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I have dealt with 4 members of the team so far, and on every occasion they have been professional and very helpful. Traci even took some keys back to Timpsons for me and had them recut as the originals did not work; which saved me a ...
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Mar 12,2013
Mar 12,2013
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I have always found Belvoir to be very professional in all interactions I have had over the last 2 years, therefore I'm happy for them to continue managing my property and look forward to more periods of sustained occupancy....
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Last updated at 11:56 AM 30/03/2017 by Sally Bell
