83% lettings valuation accuracy
97% lettings fee satisfaction
May 05,2017
May 05,2017
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Ingham's have been acting as my letting agent for quite a number of years. As I an quite elderly and now live hundreds of miles away from Yorkshire it is vital that I can place my trust in a reputable agent, and I am pleased to say that the advice and support I have received has been of excellent quality. I feel that they take a personal interest in our transactions and in the maintenance of my properties.
Comment on agent fees
I feel quite happy with any financial arrangements we have entered into and find their fees are quite modest.
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Latest Reviews
16th Dec 2019
reviewed by 'Aled'
18th Jul 2019
reviewed by 'Darren'
10th Jan 2019
reviewed by 'Katy'
10th Jan 2019
reviewed by 'Katy'
1st Dec 2018
reviewed by 'Charlotte'
Opening Hours
Address
Inghams
1 The Stables, Market Street
Bingley
West Yorkshire
BD16 2HP
01274 566008
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 83% | 97% | £335 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 1 | 13 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- BD16
- BD24
- BD17
- BD18
- BD15
- BD20
- BD13
- BD22
- BD21
- BD23
- LS20
- LS29
- LS19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 16,2019
Dec 16,2019
0
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By far the best letting agent I have ever used.
Customer service is second to none and nothing is too much hassle for the team.
I appreciate everything. Thankyou....
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Jul 18,2019
Jul 18,2019
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I've been renting for over 18 years, I have rented through a few different letting agents in that time.
The last 4 and half year have been in a property though Walter Ingham's and they have been by far one of the best, they are friendly, helpful, ...
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Feb 28,2019
Feb 28,2019
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Great letting agents. Very supportive service. I would definitely recommend landlords using this agency. They have gone above and beyond to help me. Thank you to all the team....
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Comment on agent fees
Fees are reasonable
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Jan 10,2019
Jan 10,2019
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I recently moved out of a property let through Inghams and couldn't say a bad word about my experience with Inghams. I have been extremely impressed with their service right from the start. Everything was clearly explained and the staff have always been helpful and ...
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Jan 10,2019
Jan 10,2019
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I recently moved out of a property let through Inghams and couldn't say a bad word about my experience with Inghams. I have been extremely impressed with their service right from the start. Everything was clearly explained and the staff have always been helpful and ...
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Dec 01,2018
Dec 01,2018
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Renting a property with Inghams was an absolute pleasure. The office staff are friendly and helpful, and I felt that they genuinely wanted to make sure I was happy in the property. The move-in process was seamless and the flat was in excellent condition when ...
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Comment on agent fees
Perfectly acceptable.
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Aug 21,2018
Aug 21,2018
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I have just moved into my first property and Inghams have made everything so easy! I had no idea how to go about renting a property and Macauley explained everything in great detail and made me feel at ease! He also went above and beyond ...
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Comment on agent fees
Everything was very reasonable!
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Apr 09,2018
Apr 09,2018
0
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Second time with Inghams as a tenant and find Dorena and the staff very easy to deal with. As a tenant, it can be quite daunting when in the rental market, but the team explain everything thoroughly, and are very accommodating. Inspections happen regularly to ...
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Comment on agent fees
Fees seem fair and in line with most other reputable agents.
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Apr 07,2018
Apr 07,2018
0
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I have been using Walter Inghams for over 15 years to look after 5 properties I find the whole team professional and efficient and wouldn't hesitate to recommend them
They always endeavour to get the best tenent possible with all the relivent checks
One of the many ...
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Comment on agent fees
Excellent
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Apr 05,2018
Apr 05,2018
0
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I have been most impressed with the level of service carried out by all of the staff at Inghams. They are in regular contact, keep me informed of what needs to be done and respond to my queries very promptly. As I live outside of ...
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Comment on agent fees
Reasonable
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Apr 05,2018
Apr 05,2018
0
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I rent a lovely house from Walter Inghams and the process of getting moved in nearly 12 months ago was excellent and very efficient. Since then I have not had any issues with the property and upon a recent inspection I have dealt with Dorena and ...
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Comment on agent fees
fair and affordable
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Apr 05,2018
Apr 05,2018
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This is the first time we have used Walter Inghams, after a few years with another, much larger, company. The difference in customer service is the most noticeable. All our dealings with the Bingley office have been friendly, efficient and prompt.
Very professional, and easy ...
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Comment on agent fees
Good
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Apr 04,2018
Apr 04,2018
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Inghams have rented our property for the past 3 years and we can not find fault with them. They have dealt with everything from finding us an excellent tenant, carrying out a detailed inventory to arrange repairs on our behalf. The staff are always friendly and ...
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Comment on agent fees
Their management fees are very reasonable for the service you receive.
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Apr 04,2018
Apr 04,2018
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Brilliant agent. I am a portfolio landlord who has dealt with Inghams for many years. They are a first class proactive Letting Agent....
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Comment on agent fees
Low Fees
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Apr 04,2018
Apr 04,2018
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I have used Dorena & the team to let my property numerous times. Always helpful & willing to offer support way past a "Let only" agreement.
Excellent Agency that keeps you informed of progress & takes the time to find the right person for your property....
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Comment on agent fees
You get what you pay for -- high quality service.
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Apr 03,2018
Apr 03,2018
0
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Dorena was very friendly and stayed in contact with me through every step of the process. She even text me to ask if I'd settled in once everything was completed. She took in everything I'd said I was looking for in a property and found ...
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Comment on agent fees
Very reasonable
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Apr 03, 2018
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(1)
Thank you very much for your kind review. We welcome you back as a tenant st any time . ...
Apr 03,2018
Apr 03,2018
0
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great service and advice from the onset, had a previous bad experience elsewhere so was on guard, which id met this agent prior to that....
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Comment on agent fees
very good due to level of time I received
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Apr 03,2018
Apr 03,2018
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From start to finish a flawless process, with me being kept up to date and involved with every decision along the way ....
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Comment on agent fees
Very good
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Feb 08,2018
Feb 08,2018
0
people found
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Malcolm, Dorena and the whole team at Inghams have been really helpful, professional and fair when delivering their service. They have a common sense approach, give a personalised experience and keep their charges at an affordable level. I would always choose to rent with them ...
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Comment on agent fees
Excellent fees that are fair and affordable.
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Jan 26,2018
Jan 26,2018
0
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I recently purchased a house which is now being let out by Inghams. There was a substantial amount of pre-let work to be done in the house which was efficiently organised by the Inghams team. They found me suitable tenants and promptly dealt with a ...
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Comment on agent fees
Good
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Jan 23,2018
Jan 23,2018
0
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Great agency. This is a third happy experience renting through Walter and Inghams, which means we can strongly recommend them. Always professional, happy to help and offering an up to date and professional service....
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Comment on agent fees
Good fees.
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Sep 14,2017
Sep 14,2017
0
people found
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I needed a place in a rush so they found a great property and made all the arrangements really quickly and efficiently. I had a couple of issues which they attended to on my behalf with the landlord really quickly. All round really impressed with ...
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Comment on agent fees
Fees all as expected
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Jun 21,2017
Jun 21,2017
0
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I've used Inghams on two occasions,to find Tenants for my two rental properties,both occasions they have found good, reliableTenants, one has been with me for over five years.
Will be using them again when i purchase my next property....
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Comment on agent fees
Good
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Jun 19,2017
Jun 19,2017
0
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I booked a viewing 3 or 4 weeks in advance and spoke to one of the agents the week before to confirm everything was ok, as well as a few hours on the day I was scheduled to view the house, only to get called literally 2 hours ...
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Jun 19, 2017
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We am sorry that the notice was short but unfortunately we had only just received a call from the landlord advising that they are now considering selling the property. We are sure that you would agree that it would have been unfair of us to meet you at the property and then to disappoint you advising that the owner is now considering selling the property.
We did advise you that we would contact you if the situation changed, however I understand you do not wish to be contacted if this is the cas ...
May 29,2017
May 29,2017
0
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Nothing but praise for Inghams. I live overseas and they took over the letting of my property when the previous agent went bust and we lost a lot of money. They always ask before spending money, I get a statement every month and the money ...
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Comment on agent fees
Fees are very reasonable
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May 12,2017
May 12,2017
0
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We live overseas and contacted Inghams following an appalling experience with another local agent and terrible tenants. Dorena was helpful and gave us a fantastic service - I cannot recommend them enough. I really felt that our property was in safe hands at last and ...
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Comment on agent fees
Entirely reasonable
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May 06,2017
May 06,2017
0
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We have been in our property for nearly two years and have never had any issues. From our initial viewings, to signing the contracts, to following up any problems we have had, the response has always been prompt. Easy to contact by phone or e-mail ...
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Comment on agent fees
Fairly standard fees, more reasonable than some I've had to pay in the past.
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May 06,2017
May 06,2017
0
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I have no hesitation in recommending Malcolm. Over ten years and more we have had nothing but positive experience to report from Inghams in general. Everything you could want from a letting agent: excellent knowledge, integrity and attention to detail....
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Comment on agent fees
We are charged a standard percentage and have always felt it is good value for money.
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May 05,2017
May 05,2017
0
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Excellent, professional and friendly. No problems; only good service for landlords and tenants for past 10 years.
I would not hesitate to strongly recommend....
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Comment on agent fees
Very reasonable fees.
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May 05,2017
May 05,2017
0
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Inghams have managed our 2 properties for 12 years and we have always found them to be more than helpful, efficient and completely reliable. We live in the South of England so it's imperative that our properties are managed to the highest standard to keep our tenants ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Walter Ingham & Co LLP
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 12:16 PM 31/10/2017 by Malcolm Shaw
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
