Acorn Group Estate Agents
London, S
2.9/5, 18 reviews
56% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“IF YOU READ THIS - THINK TWICE BEFORE LETTING FROM ......”

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May 02,2012
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CRAIG
By: 'IHA'
May 02,2012
10 people found
this helpful
IF YOU READ THIS - THINK TWICE BEFORE LETTING FROM ACORN!
Even if you love the Property, Its probably just not worth it.

The staff are Lazy, Rude and ignore your requests over and over and over and over.....
I find myself constantly chasing these 'AGENTS' when i need assistance in my property. They are TERRIBLE!

I have waited Months and Months for maintenance work and getting them to do anything is a total nightmare! after chasing them time and time and time again! I have come to a point where i email them 3 or 4 times with no response. They don't call you back if you leave a message and are frankly quite rude on the phone - no customer service skills!


MOVING IN WAS A NIGHTMARE - They didn't have keys cut, they tried to charge us extra to move the payment day, they hadn't done any of the work which was promised by the 'SALES' team.. they will tell you anything to sign a contract then ignore you as soon after.

SERIOUSLY its not worth it - imagine having no running water for 6 weeks and a bed without a mattress for 8 Weeks - THIS IS HOW BAD THEY ARE!
What agent could do to change your mind?
they could Actually be an agent and assist with any Problems in the property! they are dreadful! NO HELP WHATSOEVER!! Getting them to do anything takes ages... YOU CAN TELL THEY LIE ALL DAY FOR A LIVING. Contradicting themselves 24/7.
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Latest Reviews

View all Reviews 18
28th Jan 2020
reviewed by 'Akilah'
“They gave me a bad reference just to keep me in my property. Used to FAKE reason of late rent ......”
24th Jan 2015
reviewed by 'Theresa'
“I have had nothing but a shoddy service since my property manager left Acorn. I wasn't advised she had left ......”
15th Feb 2013
reviewed by 'Roger'
“My agent was Kathleen Milne at Acorn who was always professional, courteous and responsive to enquiries and above all dealt ......”
21st Nov 2012
reviewed by 'Alan'
“I have found Kathleen to be professional, attentive and helpful in her work and have been able to rely upon ......”
15th Nov 2012
reviewed by 'Chislehurst'
“I have dealt with a young girl by the name of Gemma Denvir, she has always been very polite, thorough ......”
13th Nov 2012
reviewed by 'Brian'
“We have been using Acorn as a letting Agent for 10 months as a landlord with a single property in the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:30
  • Sunday: Closed
Address

Acorn Group Estate Agents
223-225 High Street
London
Greater London
SE13

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £775 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 3 2 4 0 0 0 0 2 1
Areas covered
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Bermondsey, SE1
Bexley Heath, DA6
Bromley, BR1
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Bromley, BR6
Bromley, BR7

“They gave me a bad reference just to keep me ......”

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Jan 28,2020
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By: 'Akilah'
Jan 28,2020
1 people found
this helpful
They gave me a bad reference just to keep me in my property. Used to FAKE reason of late rent payments (one that can be justified by them, the other two cannot even be counted - this can be proofed). Sought legal advice and as ...
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“I have had nothing but a shoddy service since my ......”

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Jan 24,2015
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By: 'Theresa'
Jan 24,2015
7 people found
this helpful
I have had nothing but a shoddy service since my property manager left Acorn. I wasn't advised she had left simply told she was on sick leave - months later I guessed by the service I was receiving she had in fact left acorn. The ...
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By: Nicola McGrath
Jan 26, 2015
View all comments (1)
Dear Theresa, Further to the above, please would you contact me to discuss the comments and review you have given. I would like the opportunity to investigate your complaint and look into the issues you have raised. Kind regards Nicola McGrath Customer Service Manager [email protected] ...

“My agent was Kathleen Milne at Acorn who was always ......”

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Feb 15,2013
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By: 'Roger'
Feb 15,2013
0 people found
this helpful
My agent was Kathleen Milne at Acorn who was always professional, courteous and responsive to enquiries and above all dealt promptly with any queries that I had, which is a rare commodity these days. My checkout from the property was seamless and my deposit was ...
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“I have found Kathleen to be professional, attentive and helpful ......”

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Nov 21,2012
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Katherine
By: 'Alan'
Nov 21,2012
0 people found
this helpful
I have found Kathleen to be professional, attentive and helpful in her work and have been able to rely upon her to assist with the regular tasks (such as property maintenance, finding and appointing contractors to complete agreed work, finding and vetting new tenants, regulatory ...
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“I have dealt with a young girl by the name ......”

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Nov 15,2012
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gemma
By: 'Chislehurst'
Nov 15,2012
0 people found
this helpful
I have dealt with a young girl by the name of Gemma Denvir, she has always been very polite, thorough and professional. She is a credit to Acorn and extremely helpful....
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“We have been using Acorn as a letting Agent for 10 ......”

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Nov 13,2012
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By: 'Brian'
Nov 13,2012
0 people found
this helpful
We have been using Acorn as a letting Agent for 10 months as a landlord with a single property in the London area. A tenant was found very quickly, and passed all the tests well. So far, touch wood, that tenant has been very satisfactory, and ...
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“I found the service i received from Acorn to range ......”

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Nov 13,2012
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By: 'Dulwich83'
Nov 13,2012
0 people found
this helpful
I found the service i received from Acorn to range from good to bad. Part of the reason i went with Acorn was because i was promised a 'guarenteed rent' offer if i joined with them by a certain date, however i later discoved this ...
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“Acorn have been managing my property for 5 years. Since Kathleen ......”

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Nov 12,2012
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By: 'Victoria'
Nov 12,2012
0 people found
this helpful
Acorn have been managing my property for 5 years. Since Kathleen Milne took over my property I have found her to be efficient sending all paper work to me when requested. Always responds to emails. Always up dates me when rent has been recieved. This is ...
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“Since signing the property to the management of Acorn a ......”

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Nov 11,2012
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By: 'Amos'
Nov 11,2012
0 people found
this helpful
Since signing the property to the management of Acorn a number of years ago, I have been very satisfied with the service provided by Acorn Management Services. The only down point I must add is on a number of occasions having to contact Acorn for ...
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“Acorn are the worst estate agents around. They do not ......”

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Nov 07,2012
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ANDRE
By: 'BadEstateAgent'
Nov 07,2012
3 people found
this helpful
Acorn are the worst estate agents around. They do not respond to maintenance issues, they did not meet the conditions of our offer when we moved in - it took months for us to get the property to a professionally clean standard. We were told ...
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What agent could do to change your mind?
Please see the above feedback.
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“My dealings with Acorn span accross 10 years, I can honestly ......”

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Nov 02,2012
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Amy
By: 'Dan'
Nov 02,2012
0 people found
this helpful
My dealings with Acorn span accross 10 years, I can honestly say with conviction that they have always been polite, professional and honest with all communications. They also tend to move agents around on a regular basis, not sure if this is a good thing as ...
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“Kimberly dealt with all issues regarding my tenants efficiently. When ......”

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Nov 01,2012
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Kimberly
By: 'Kimberly'
Nov 01,2012
0 people found
this helpful
Kimberly dealt with all issues regarding my tenants efficiently. When the old tenant left the apartment before expiration of his tenancy she dealt with all the issues promptly. She advised me efficiently with regard to my rent entitlement from this tenant. She was readily available ...
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“I would never recommend Acorn estate agents for letting your ......”

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Oct 29,2012
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By: 'Disgusted'
Oct 29,2012
2 people found
this helpful
I would never recommend Acorn estate agents for letting your property. Absolutelly hopeless, Collected rents were never paid on time, many times 3-4 weeks later after much screaming on the phone the rents were sent to my bank. After 2 years of tenant having terminated tenancy ...
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What agent could do to change your mind?
Do the services for which they were retained.
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“Since taking over the management of our companies properties, Kathleen ......”

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Jul 05,2012
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By: 'Meridian'
Jul 05,2012
3 people found
this helpful
Since taking over the management of our companies properties, Kathleen Milne has handled all transactions in a detailed and professional manner. She will always call me back as soon as she can and more importantly understands the way our company works and our specific requirements. ...
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“IF YOU READ THIS - THINK TWICE BEFORE LETTING FROM ......”

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May 02,2012
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CRAIG
By: 'IHA'
May 02,2012
10 people found
this helpful
IF YOU READ THIS - THINK TWICE BEFORE LETTING FROM ACORN! Even if you love the Property, Its probably just not worth it. The staff are Lazy, Rude and ignore your requests over and over and over and over..... I find myself constantly chasing these ...
read full review
What agent could do to change your mind?
they could Actually be an agent and assist with any Problems in the property! they are dreadful! NO HELP WHATSOEVER!! Getting them to do anything takes ages... YOU CAN TELL THEY LIE ALL DAY FOR A LIVING. Contradicting themselves 24/7.
Attached Filesnbsp;
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“Do not use this absolutely sham of a business.I ......”

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Apr 25,2012
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By: 'Disgusted'
Apr 25,2012
9 people found
this helpful
Do not use this absolutely sham of a business. I moved into my property at the end of 2009 and right from the word go, it was a shambles. First of all, we were told we HAD to move in by October 31st. I had concerns ...
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“The staff through to the contractors do not have faith ......”

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Apr 24,2012
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By: 'A'
Apr 24,2012
11 people found
this helpful
The staff through to the contractors do not have faith in the product they are meant to be representing. No good can come from this. I have seen the working conditions of the staff in head office and they are horrific. The staff are overworked, ...
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“Never, ever entrust your property to these bunch of rogues! ......”

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Feb 06,2012
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By: 'supergoodge'
Feb 06,2012
3 people found
this helpful
Never, ever entrust your property to these bunch of rogues! They do nothing but ignore requests. My property has been left in complete disrepair because of poor property management and I have had to pay out ££££ to get the property back in a "liveable" condition. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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