“Nothing positive to say about this estate age......”
1 Star Review
Jan 16,2024
By:
'Gemma'
Jan 16,2024
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WN4
Lettings (as a Tenant)
Postcode: WN4
2
people found
this helpful
Nothing positive to say about this estate agents. They're all very rude on the phone, literally have to hound them for weeks/months/years to get jobs done, need an nvq in customer service !!!...
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2
people found
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“Keep well away from this company. They say t......”
1 Star Review
Aug 23,2022
By:
'Landlord'
Aug 23,2022
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: No
Postcode: WN3
Lettings (as a Landlord)
Rent PCM: £575
Postcode: WN3
3
people found
this helpful
Keep well away from this company. They say they help and support but in fact do nether! No help what so ever. They Just take your money and do nothing else. I’ve been waiting several weeks now for proof of letters they claimed were ...
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3
people found
this helpful
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1 Star Review
Jan 24,2022
By:
'Anonymous'
Jan 24,2022
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: WN2
Lettings (as a Tenant)
Rent PCM: £575
Postcode: WN2
3
people found
this helpful
Absolute joke! Was a good tenant for 2 years until served a section 21 and kicked out so they could re-let the property for more. Now I’m fighting for the return of my deposit because they believe I owe them rent when I don’t. Avoid ...
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3
people found
this helpful
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“Lobster Letting review...”
5 Star Review
Jun 11,2021
By:
'Nick'
Jun 11,2021
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: WN2
Lettings (as a Tenant)
Rent PCM: £500
Postcode: WN2
0
people found
this helpful
Was going into the unknown having never rented before and was looking for properties in the Wigan area away from my current location I contacted many letting/estate agents and was let down by many informing me the houses/flats were not available but still ...
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0
people found
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“I've never rented before and have health prob......”
5 Star Review
Apr 27,2021
By:
'Ian'
Apr 27,2021
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WN3
Lettings (as a Tenant)
Postcode: WN3
0
people found
this helpful
I've never rented before and have health problems but Karen was brilliant and help me every step of the way to move in to my new home.
Would highly recommend...
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0
people found
this helpful
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“I am guarantor to a family member who needed ......”
5 Star Review
Oct 26,2020
By:
'Chris'
Oct 26,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WN2
Lettings (as a Tenant)
Postcode: WN2
0
people found
this helpful
I am guarantor to a family member who needed to move quickly. Karen understood the situation and worked nights and the weekend including her son's birthday to make it happen. I can't speak highly enough of her....
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0
people found
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“The worst renting company I have ever dealt w......”
1 Star Review
Sep 03,2020
By:
'Jake'
Sep 03,2020
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: No
Postcode: WA2
Lettings (as a Tenant)
Rent PCM: £775
Postcode: WA2
4
people found
this helpful
The worst renting company I have ever dealt with. Disgusting attitude from the owner Karen, and when coming to leave lied and swindled there way into receiving all the bond. WARNING STAY AWAY....
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4
people found
this helpful
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“Absolutely one of the best letting agents I h......”
5 Star Review
Jul 06,2020
By:
'Katrina'
Jul 06,2020
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: WN3
Lettings (as a Tenant)
Rent PCM: £650
Postcode: WN3
0
people found
this helpful
Absolutely one of the best letting agents I have delt with after having previous problems with another estate agents Karen was so Efficient and got everything done for me during the covid 19 Pandemic Karen was friendly And went above and beyond for us Ready for ...
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0
people found
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“Such a polite, quick moving estate agents. Th......”
5 Star Review
Jun 11,2020
By:
'Jessica'
Jun 11,2020
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: WA9
Lettings (as a Tenant)
Rent PCM: £500
Postcode: WA9
0
people found
this helpful
Such a polite, quick moving estate agents. They helped me get myself in a home with my daughter ASAP. Karen O’Connor was very professional and polite, she understood my needs and guided me through it all.
I highly recommend the service.
Thank you so ...
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0
people found
this helpful
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“Absolutely delighted with the exemplary servi......”
5 Star Review
May 28,2020
By:
'Stephen'
May 28,2020
Services: Lettings (as a Tenant)
Rent PCM: £375
Would you recommend?: Yes
Postcode: WN5
Lettings (as a Tenant)
Rent PCM: £375
Postcode: WN5
0
people found
this helpful
Absolutely delighted with the exemplary service I received from Lobster Lettings. The attention and service I received was second-to-none....including receiving prompt attention in all my correspondence, even all day Saturday and Sunday, and in the evenings. Nothing was too much trouble for them.
I ...
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0
people found
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“Helped us a lot throughout the COVID-19 didn’......”
4 Star Review
May 10,2020
By:
'Megan'
May 10,2020
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: WN8
Lettings (as a Tenant)
Rent PCM: £450
Postcode: WN8
0
people found
this helpful
Helped us a lot throughout the COVID-19 didn’t expect to move In so fast really happy with the home. Gemma and Karen really have made us feel welcome to the company helped with as many enquiries as possible even throughout bught time. The responses ...
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0
people found
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“Helped us rent a house even through the covid......”
5 Star Review
May 07,2020
By:
'Darren'
May 07,2020
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: WA7
Lettings (as a Tenant)
Rent PCM: £650
Postcode: WA7
1
people found
this helpful
Helped us rent a house even through the covid-19 crisis. Dealt with Karen and Gemma and had Good communication throughout the application process. 5 stars. Thanks...
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1
people found
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“Absolute scam artists. This is a joke of a c......”
1 Star Review
Aug 20,2019
By:
'Pamela'
Aug 20,2019
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: WA9
Lettings (as a Tenant)
Rent PCM: £450
Postcode: WA9
4
people found
this helpful
Absolute scam artists. This is a joke of a company. I have rented a property that I paid 6 months rent upfront for. I was assured that all work had been completed prior to my move in date. Needless to say this hadn't happened. The battle ...
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4
people found
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1 Star Review
May 30,2019
By:
'Hugh'
May 30,2019
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: WN2
Lettings (as a Tenant)
Rent PCM: £550
Postcode: WN2
3
people found
this helpful
Went to view a property in Platt Bridge at 3.15pm yesterday. 3.25, no sign of anyone. Sent text asking if they were on their way, no rely. Rang office, put on hold for 5 minutes. They said the person wasn't answering the phone. Meanwhile the tenant came ...
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Comment on agent fees
No comment. Not worth another comment!
3
people found
this helpful
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Yes
5 Star Review
May 29,2019
By:
'Kirsty'
May 29,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WN2
Lettings (as a Tenant)
Postcode: WN2
1
people found
this helpful
Well done to all the girls at lobster lettings they all worked really well to sort me and my girls out in a property ð thank you so much really appreciated all your help...
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Comment on agent fees
Really good
1
people found
this helpful
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Yes
1 Star Review
Sep 06,2018
By:
'Keith'
Sep 06,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW1
Lettings (as a Tenant)
Postcode: NW1
5
people found
this helpful
An awful money-grabbing company. They took over our tenancy without even a phone call or courtesy letter. The first thing they did was send an email claiming our rent was late, when it wasn't. We had no communication with them when there was problems with ...
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Comment on agent fees
bad
5
people found
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“Absolute cowboys I first encountered these people when they were ......”
1 Star Review
Jan 31,2018
By:
'john4'
Jan 31,2018
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: B11
Sales (Prospective customer)
Postcode: B11
2
people found
this helpful
Absolute cowboys I first encountered these people when they were showing a prospective tenant around The Old School Rooms were I live they were telling the person its unallocated parking park anywhere which is not correct only leaseholders can park not tenants and everyone has ...
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Comment on agent fees
n/a
2
people found
this helpful
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“The people that work in the Wigan office are not ......”
1 Star Review
Jul 31,2017
By:
'Un'
Jul 31,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WA8
Lettings (as a Tenant)
Postcode: WA8
4
people found
this helpful
The people that work in the Wigan office are not helpful one bit I have needed work doing in the property I rent for 3 years and the answers I got was the landlord won't give permission another said the landlord said he won't have any ...
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Comment on agent fees
Bad
4
people found
this helpful
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“As an unfortunate landlord who signed up with lobster I ......”
1 Star Review
May 01,2017
By:
'snowdog4935'
May 01,2017
Services: Lettings (as a Landlord)
Rent PCM: £500
Would you recommend?: No
Postcode: WN57
Lettings (as a Landlord)
Rent PCM: £500
Postcode: WN57
4
people found
this helpful
As an unfortunate landlord who signed up with lobster I can honestly say I have never come across I more self-satisfied t+c's related company ever.
The description of the service on the website bears no resemblance to what is offered to landlords or tenants.
...
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Comment on agent fees
You pay 10 per cent per month for literally nothing. The website falsely advertises rent will be paid on time. In fact this is not the case.
I am due rent from a property yesterday (last day of the month) but if I am lucky I may get it Tuesday.
In my opinion an awful company, low on ethics and manners.
I would advise any landlord, or tenant (after reading recent reviews) to seek an alternative
4
people found
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“A truly awful company. I would recommend to avoid if ......”
1 Star Review
Feb 27,2017
By:
'tenant'
Feb 27,2017
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: WA12
Lettings (as a Tenant)
Rent PCM: £600
Postcode: WA12
6
people found
this helpful
A truly awful company. I would recommend to avoid if at all possible. Found them unhelpful when it came to payment - would only accept the holding fee and security deposit via bank transfer if they could charge the tenant a fee. They also missed ...
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6
people found
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“Absolutely disgraceful company. Will be reporting to trading standards and ......”
1 Star Review
Feb 20,2017
By:
'Tenant'
Feb 20,2017
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: WA
Lettings (as a Tenant)
Rent PCM: £675
Postcode: WA
4
people found
this helpful
Absolutely disgraceful company. Will be reporting to trading standards and all governing bodies. Dodgy company avoid at all risk. From a compliance perspective horrendous! No documentation at all. Representatives are useless and the office is a disgrace. No wonder things go missing. I don't know ...
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Comment on agent fees
Horrendous.
4
people found
this helpful
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“Absolutely discusting company. Wouldn't advise going to them. Been living ......”
1 Star Review
Feb 05,2017
By:
'Horrible'
Feb 05,2017
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: WN1
Lettings (as a Tenant)
Rent PCM: £450
Postcode: WN1
4
people found
this helpful
Absolutely discusting company. Wouldn't advise going to them. Been living in the property for over 4 years. Never missed a payment and one day late on rent and slapped with a £30 charge. Things wrong with the property. Boiler broke took 6 months to repair. I mean no ...
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Comment on agent fees
Fort what you get it is a scandal, don't expect to get your money back at the end they will come up with an excuse.
4
people found
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“Absoloutley discusting appauling company, moved into a house that was ......”
1 Star Review
Nov 17,2016
By:
'Nicola'
Nov 17,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WA11
Lettings (as a Tenant)
Postcode: WA11
5
people found
this helpful
Absoloutley discusting appauling company, moved into a house that was discutingly dirty and needed a hell of a lot of work doing to it so they offered us first month free to clean ourselves, we then went on to pay 6 month rent up front and ...
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Comment on agent fees
Discusting!!
5
people found
this helpful
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Yes
“If I could give less than one star I would. ......”
1 Star Review
Aug 03,2016
By:
'Norm'
Aug 03,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WA5
Lettings (as a Tenant)
Postcode: WA5
2
people found
this helpful
If I could give less than one star I would.
To put it simply this letting agent should be avoided at all costs.
A bunch of unprofessional crooks to be honest and if I could use one word to describe their service it is sh*...
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What agent could do to change your mind?
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
Attached Filesnbsp;
Comment on agent fees
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
2
people found
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“Great company, good stuff! Very professional, went over everything with ......”
5 Star Review
Jul 23,2016
By:
'Jess'
Jul 23,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M46
Lettings (as a Tenant)
Postcode: M46
1
people found
this helpful
Great company, good stuff! Very professional, went over everything with me very precisely and answered all the questions I had, even gave me a free smoke alarm! Very fast and reliable, happy with my new home :}
Only fault being they didn't get rid of the ...
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Comment on agent fees
The prices are expensive but you get what you pay for in my opinion! And you get the deposit back if youre a good tenant so I dont see the big deal :P
1
people found
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“fantastic company to use very good service. professional fast and ......”
5 Star Review
Jul 08,2016
By:
'happy'
Jul 08,2016
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: Yes
Postcode: PR6
Lettings (as a Tenant)
Rent PCM: £900
Postcode: PR6
1
people found
this helpful
fantastic company to use very good service. professional fast and efficient. we viewed a property on Monday and then we decided this would be our new home we needed to leave our current place by Thursday. lobster assured us we could move in Thursday and ...
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Comment on agent fees
very fare fee's not expensive and all fee's are explained on a regular basis
1
people found
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“The most unprofessional company out there constantly lie about things ......”
1 Star Review
Jun 15,2016
By:
'Jon'
Jun 15,2016
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: WA10
Lettings (as a Tenant)
Rent PCM: £500
Postcode: WA10
2
people found
this helpful
The most unprofessional company out there constantly lie about things fail to turn up to appointments for jobs to be fixed don't give notice and just let themselves into your property as they keep a key. Daughter had health problemservices due to mould in the ...
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Comment on agent fees
Bad
2
people found
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“Absolute appalling company, give misleading information to make you pay ......”
1 Star Review
Jun 13,2016
By:
'Unhappy'
Jun 13,2016
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: WA11
Lettings (as a Tenant)
Rent PCM: £500
Postcode: WA11
5
people found
this helpful
Absolute appalling company, give misleading information to make you pay over the odds deposits, then refuse to refund money, make you pay deposit upfront with referencing fees, cause alot of stress and upset. When making a complaint they failed to respond on the deadline that ...
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Comment on agent fees
Very bad, appalling.
5
people found
this helpful
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“Lobster lettings are there simply to parasitically drain money from ......”
1 Star Review
Feb 03,2016
By:
'THERMODORE'
Feb 03,2016
Services: Lettings (as a Tenant)
Rent PCM: £410
Would you recommend?: No
Postcode: WN1
Lettings (as a Tenant)
Rent PCM: £410
Postcode: WN1
2
people found
this helpful
Lobster lettings are there simply to parasitically drain money from both landlord and tenant,they never answer e mails unless it is for money owed etc they say they have done electrical checks and charge the landlord when in reality they have done nothing of ...
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What agent could do to change your mind?
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!
Attached Filesnbsp;
Comment on agent fees
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!
2
people found
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“A company that insists on taking a deposit before moving ......”
1 Star Review
Aug 05,2015
By:
'John'
Aug 05,2015
Services: Lettings (Prospective customer)
Rent PCM: £800
Would you recommend?: No
Postcode: WA3
Lettings (Prospective customer)
Rent PCM: £800
Postcode: WA3
3
people found
this helpful
A company that insists on taking a deposit before moving in rang alarm bells from the start. Their unprofessional manner made me question their legitimacy as a company. Numerous occasions we spoke to them, asking for confirmations via email which never came, never returned calls ...
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3
people found
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With regards to the terms & conditions, I personally met with you at your house and went through the t's & c's myself with you, when you instructed us to market the property . I also left you a copy of the terms & conditions for you to go through yourself & with your partner at your own convenience. Whilst the terms & conditions may appear to be long, regrettably this is because the legislation around lettings is complicated & we want to ensure that you as a landlord understand what you are expected to do for your tenant, as well as be clear as to what our service involves.
I do hope that this has clarified the matter & that you will consider removing or re-rating your feedback of our service as I feel this has been an unfair & unjust rating.