“Radford branch management in Coventry is turning away HSBC customers ......”
1 Star Review
Apr 29,2017
By:
'Deyana'
Apr 29,2017
Branch: Coventry, 153-157 New Union Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CV5
Branch: Coventry, 153-157 New Union Street
Sales (Prospective customer)
Postcode: CV5
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Radford branch management in Coventry is turning away HSBC customers who have MGT DIP, based on subjective and false assumptions that the bank does not perform strong enough credit checks and that their DIPs can be forged. Clare Dawe, also said she knows what the DIP should look like as they arrange HSBC mortgages which again is incorrect as the bank only sell directly to customers. She then went on to say that HSBC does not perform strong enough checks compared to other banks, and even though I tried explaining they all do soft search only at the stage of obtaining a DIP, she was adamant that other banks do a full credit check at this stage contrary to HSBC practice to only do a soft search. Big concern for the company, as you can imagine how many HSBC MGT customers are nationwide which obviously are not wanted at your agency,as you believe the bank's procedures and documents are not good enough, and as stated by your agency can easily be falsified.
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