0% lettings valuation accuracy
50% lettings fee satisfaction
Apr 26,2017
Apr 26,2017
2
people found
this helpful
this helpful
I used this letting agent to attempt to rent a house with some girls for my third year, what happened was a complete and utter nightmare!
The first time we went to view houses we saw 3 houses that we really liked, so I spoke to *(who is the 'boss' of the company) about changing a clause in the letting agreement, the clause that I wanted to change essentially means that in a house of 5 girls if one of us doesn't pay our rent then the letting agency will ask the remaining 4 girls to pay and if we can't (because we're poor students) then the guarantors all have to pay! After speaking to my parents they decided that they wouldn't sign the guarantor form unless I could change the agreement (other agencies will change it if you ask!!!) to ensure that my parents weren't liable (as guarantors) for everyone else's rent! * agreed (after talking to his boss who doesn't actually exist, we later found out!) and so I put the agency fees down to secure the property.
A day before we were supposed to pay the deposit I had a phone call retracting his agreement to change the letting agreement but stated that I could still take the property if I wanted! I didn't want to! So, I entered an argument with the letting agency and we, eventually, came to another agreement that still altered the letting agreement IF my parents agreed to pay my rent up front and (although it wasn't the first agreement) I thought that everything was sorted...IT WAS NOT!!!
10 minutes before myself, and all of my friends, were supposed to put down our deposit I had another phone call retracting the last agreement! This time, however, he tried to bully me and my friends into putting the money down because 'we were never going to find a place' because it was too late in the term (February) and we were never going to find a deal as good as his!
At this point my father and the parents of the 4 other girls rang up the company and his response was basically 'if she is the only one with the problem then kick her out and you can still have the house'… he gave them 24 hours to make a decision on kicking me out of the house!
In the end a house of 5 girls has ended up with a very awkward end of second year and a house of 3 and a house of 2 for our final year! The company has refused to give the money that we paid to secure the property, back to us meaning that my father has given the money back to the girls instead!
This company is one of the most horrendous and unprofessional letting agencies I have ever had the displeasure of going to! The 'boss' has lied about the fact that he is the only shareholder of the company stating that he had to talk to 'his boss' that frankly doesn't exist, and about the fact that he actually owns most of the properties in his letting agency which means that the letting agency fees are actually money to rent his own houses on top of the extortionate rent! On top of this, other friends of mine are renting with this company and have already paid their summer rent in April for July and August because he said that he wouldn't rent to them otherwise!
Not only is he a liar, he is a bully and I implore you to avoid Interlet at all costs!!!!
The first time we went to view houses we saw 3 houses that we really liked, so I spoke to *(who is the 'boss' of the company) about changing a clause in the letting agreement, the clause that I wanted to change essentially means that in a house of 5 girls if one of us doesn't pay our rent then the letting agency will ask the remaining 4 girls to pay and if we can't (because we're poor students) then the guarantors all have to pay! After speaking to my parents they decided that they wouldn't sign the guarantor form unless I could change the agreement (other agencies will change it if you ask!!!) to ensure that my parents weren't liable (as guarantors) for everyone else's rent! * agreed (after talking to his boss who doesn't actually exist, we later found out!) and so I put the agency fees down to secure the property.
A day before we were supposed to pay the deposit I had a phone call retracting his agreement to change the letting agreement but stated that I could still take the property if I wanted! I didn't want to! So, I entered an argument with the letting agency and we, eventually, came to another agreement that still altered the letting agreement IF my parents agreed to pay my rent up front and (although it wasn't the first agreement) I thought that everything was sorted...IT WAS NOT!!!
10 minutes before myself, and all of my friends, were supposed to put down our deposit I had another phone call retracting the last agreement! This time, however, he tried to bully me and my friends into putting the money down because 'we were never going to find a place' because it was too late in the term (February) and we were never going to find a deal as good as his!
At this point my father and the parents of the 4 other girls rang up the company and his response was basically 'if she is the only one with the problem then kick her out and you can still have the house'… he gave them 24 hours to make a decision on kicking me out of the house!
In the end a house of 5 girls has ended up with a very awkward end of second year and a house of 3 and a house of 2 for our final year! The company has refused to give the money that we paid to secure the property, back to us meaning that my father has given the money back to the girls instead!
This company is one of the most horrendous and unprofessional letting agencies I have ever had the displeasure of going to! The 'boss' has lied about the fact that he is the only shareholder of the company stating that he had to talk to 'his boss' that frankly doesn't exist, and about the fact that he actually owns most of the properties in his letting agency which means that the letting agency fees are actually money to rent his own houses on top of the extortionate rent! On top of this, other friends of mine are renting with this company and have already paid their summer rent in April for July and August because he said that he wouldn't rent to them otherwise!
Not only is he a liar, he is a bully and I implore you to avoid Interlet at all costs!!!!
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Opening Hours
Address
Interlet Residential
14 Mundy Place
Cathays,Cardiff
Cardiff County
CF24 4BZ
02920 400000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £300 | £485 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 06,2024
Jan 06,2024
0
people found
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I feel like I lost days of my life dealing with interlet. They stand out as the most unprofessional, disrespectful, and dishonest letting agency I've encountered. Their actions spoke volumes about their lack of integrity and greed.
TLDR: property wasn’t clean and lacked promised ...
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Nov 26,2020
Nov 26,2020
1
people found
this helpful
this helpful
Very friendly staff. I was locked outside with no keys, in the evening of November, and I called their emergency number. I was in my flat in less than 20 minutes. They always want to help....
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Aug 31,2020
Aug 31,2020
0
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Very good sales team, could sell ice to eskimos. After that no customer service, until you get cross with them. Then it's only a patch up job. Damp issues at the property that were painted over. Used condom under the bed after a " Deep clean". ...
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Feb 11,2020
Feb 11,2020
0
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I can honestly say this is one of the better agencies out there, if you don't want to be conned for ridiculous charges or any hidden fees then this is the place to be..as I pretty much got my whole deposit back. Zaid is ...
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Sep 01,2018
Sep 01,2018
3
people found
this helpful
this helpful
Interlet is literally the worst estate agent company you could imagine. When we moved in to a property owned by the family who runs the estate agents, one of the kitchen windows had a bullet hole in it, there was sick under the sofa, the ...
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Average
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Dec 05, 2018
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(1)
I had a severe comparing problem with this landlord back in 2016, please contact me if you'd like [email protected] ...
Mar 09,2018
Mar 09,2018
2
people found
this helpful
this helpful
Interlet responded quite quickly to majority of my queries whilst I was living in the property managed by them, and they did well at resolving any problems I had with the property. They were friendly and reliable, and I didn't have any problems getting my ...
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Comment on agent fees
Renewal fee was high -- even for a partial year.
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Aug 14,2017
Aug 14,2017
2
people found
this helpful
this helpful
I have had my fair share of letting agencies in Cardiff for the past few years and I have to say, Interlet is by far the best as they are extremely professional and fulfilled all my requests and needs in terms of renting my flat ...
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Good
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Apr 26,2017
Apr 26,2017
2
people found
this helpful
this helpful
I used this letting agent to attempt to rent a house with some girls for my third year, what happened was a complete and utter nightmare!
The first time we went to view houses we saw 3 houses that we really liked, so I spoke to *(...
read full review
read full review
Comment on agent fees
Bad
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May 31, 2017
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Hi, I'm not a student but I have a very similar situation going on with this same landlord (the boss issue too). I would really really like for you to contact me if you will.
You can send me a mail at [email protected] (I know It's a stupid handle but It's anonymous).
Please don't hesitate to do so. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
You can send me a mail at [email protected] (I know It's a stupid handle but It's anonymous).
Please don't hesitate to do so.