100% sales valuation accuracy
100% sales fee satisfaction
Apr 24,2017
Apr 24,2017
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I am given regular email updates regarding my rental property. Staff seem very helpful and efficient. I am very satisfied with the overall level of service that I recieve.
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I consider that the fees are reasonable considering the high standard of customer service.
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Latest Reviews
21st Dec 2022
reviewed by 'JRP'
19th Dec 2022
reviewed by 'Melinda Wutete'
5th Jul 2022
reviewed by 'Wayne'
19th Jul 2021
reviewed by 'Bryan'
19th May 2021
reviewed by 'Rachel'
Opening Hours
Address
Castledene Sales & Lettings
19 Victoria Road
Hartlepool
County Durham
TS24 7SE
01429 856565
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £28,500 | £230,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 86 | 1 | 52 | 2 | 15 | 0 | 11 | 0 | 2 | 1 |
Areas covered
- TS24
- TS26
- TS25
- TS23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 21,2022
Dec 21,2022
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I have been dealing with the Hartlepool office to rent a property in Sunderland, and the team consisting of Louise, Lizzie & Abbey have been extremely professional. I'd like to shout out Abbey in particular, as she was more than helpful in securing a property we ...
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Dec 19,2022
Dec 19,2022
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Had the back-up of a very dedicated team (Louise,Lizzie and Abbey).Very immediate to answer your emails and provide you with the information you need.They will also help find you a home that just suits your needs...
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Nov 15,2022
Nov 15,2022
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Recently bought a house via this branch.
Both Alex and Charlotte were very professional, helpful and communicative. Would highly recommend this branch....
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Jul 05,2022
Jul 05,2022
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After contacting Castledene lettings about a property in Mowbray road on the 28/06/2022. I asked to apply for a rental just on the the description and photos online as I live in the Southeast and trying to find somewhere to rent because of a transfer with ...
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Jul 19,2021
Jul 19,2021
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All in all everything went very smoothly and without any major 'hiccups', I spoke to Abbey on the phone several times and any questions I had were dealt with either immediately or very promptly via email or a return phone call. I am very pleased ...
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May 19,2021
May 19,2021
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The fantastic team of Louise, Lizzie and Abbey at Castledene Hartlepool are first class and my favourite agents for my portfolio management.
Their communication is quick and the perfect balance for a landlord. I have every faith that my properties are in excellent hands and ...
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Nov 30,2020
Nov 30,2020
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The girls at Castledene, Hartlepool are a pleasure to deal with. Friendly, thorough and totally professional. Alwags at the end of the phone and quick and effecient to respond to whatever the situation.
Would recommend them without hesitation....
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Nov 26,2020
Nov 26,2020
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I have been a landlord for over forty years and have worked with many letting agents during that time. My wife and I have been using Castledene, Hartlepool for the last two years and the professional support from all the staff but particularly Louise and ...
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Nov 10,2020
Nov 10,2020
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Nothing but good words about CastleDene. Very efficient agency on the Lettings aspect, clearly know what they are doing. Will use again and will be always highly recommended from me. Dealt with Louise / Lizzie fantastic, also mention to Emily who was a main poc during ...
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Feb 25,2020
Feb 25,2020
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I have had a great experience with Castledene Hartlepool. I would recommend this company to anyone, 5* experience and I will most certainly be using you again....
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Feb 24,2020
Feb 24,2020
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Thank you Louise and Lizzie for helping get my house rented out so quickly. You came highly recommended by a number of people who rent from you & whose properties you find tenants for. Will always you recommend to others. Fiona...
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Oct 28,2019
Oct 28,2019
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Excellent customer service from the minute I viewed the property until I began renting. Can’t thank Lizzie and Louise enough for their time in sorting this property out for me. Thanks so much def recommend....
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Mar 13,2019
Mar 13,2019
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I received excellent customer service from Louise when purchasing my property and it was an easy and straightforward process. Both Louise and Lizzie were very friendly when I visited the branch and were genuinely happy and excited for me when I picked up my keys. ...
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Feb 11,2019
Feb 11,2019
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Louise and her team took me through the whole purchase of my house from start to finish and could not be helpful enough, this had to be the easiest transaction I've ever had when buying houses, the whole process was effortless for me due to ...
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Comment on agent fees
The fees where acceptable
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Jun 05,2018
Jun 05,2018
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Excellent experience, Louise, Racheal and Lizzie were very helpful in getting our property rented within 1 day. They kept me updated with each step, I would defiantly recommend. Thanks Girls....
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Good
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Apr 19,2018
Apr 19,2018
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Really good customer service, from my first viewing to getting the keys for my new home, I couldn't be happier. The girls are so helpful and friendly....
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Good
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Apr 19,2018
Apr 19,2018
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I have total confidence in the team to manage my portfolio, issues are dealt with fast and a resolution always found which means the management runs very smoothly....
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Good
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Apr 12,2018
Apr 12,2018
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Excellent customer service from Louise and Lizzie, very responsive and knowledgeable. They do put so much effort into managing my portfolio, the peace of mind allows me the freedom to spend time sourcing my next investment!...
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Very good.
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Apr 10,2018
Apr 10,2018
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Super service from viewing to application stage and then moving in. Lizzie has been really helpful and informative and we are so happy we chose to rent our home from CastleDene.. would definitely recommend....
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Good
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Apr 10,2018
Apr 10,2018
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Lizzie Rachelle and Louise in particular Lizzie nothing has been to much trouble since we looked at our rental property Professional through and through...
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Apr 10,2018
Apr 10,2018
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Have previously used other companies but castledene stand out and make letting my property easy and hassle free. Would recommend to any landlord...
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Apr 10,2018
Apr 10,2018
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From my initial enquiry through to getting the keys for my new rental property the service has been faultless. Nothing is too much for the girls, I would definitely rent via Castledene again...
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Very Reasonable
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Apr 09,2018
Apr 09,2018
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Delighted with the service I have received since passing my portfolio to the team at Hartlepool. Nothing is a problem and the girls are incredibly efficient and very hard working....
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Good
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Mar 13,2018
Mar 13,2018
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Really can't fault the staff at CastleDene, they have made moving home such a really easy and pleasant experience. Nothing is a problem for Liz and Louise, they really couldn't be any more helpful....
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Good
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Mar 13,2018
Mar 13,2018
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From initially booking a viewing on our dream home, threw referencing and then getting the keys, nothing has been too much effort. The house was immaculately clean upon move in and the paperwork we received including a full photographic inventory really gave us confidence in ...
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Good
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Mar 13,2018
Mar 13,2018
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I use Louise many years ago to find a tenant for my house, when I was given notice to vacate after 5 years, I tracked Louise down to Casteledene and was delighted I did, yet again, she found me the perfect tenant. If your looking to ...
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Mar 01,2018
Mar 01,2018
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Fantastic staff, really helpful would definitely recommend them to others as they have made renting my first house quick and easy and stress free...
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Feb 28,2018
Feb 28,2018
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No problem recommending Louise and Lizzie and the rest of the team at CastleDene. Brilliant service, having worked closely with Lizzie I can't fault her and her attention to detail!...
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Good
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Feb 28,2018
Feb 28,2018
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My first experience with CASTLEDENE Hartlepool that I will gladly repeat in the future. Outstanding friendly service and more importantly a quick result in finding a tenant...
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Comment on agent fees
Reasonable
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Feb 22,2018
Feb 22,2018
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I have property all over the country and as such have to use my fair share of agents. How I wish CastleDene could deal with my portfolio in the south of England! The service is second to none and far superior than any other agent ...
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Excellent
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:31 AM 31/03/2017 by allAgents
Best Letting Agent in Hartlepool 
