90% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
63% lettings fee satisfaction
Apr 24,2017
Apr 24,2017
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My housemate and me lived in USA for 2-3 years renting apartment, and we never had any problems with contract, payments or service. We would have help from the agency, compromises and NONE threats to be kicked out of the apartment. I CANNOT say the same about Gascoigne-Pees. Misinformation form the agent about payments, threats to be kicked out, no help, no compromises but always trying to make problems. we were misinformed that we have to pay 6 months in advance and then monthly. They did not want to help us to solve the issue when we could not pay next 6 months, as we were informed to pay monthly. If the agency would inform us to pay remaining 6 months in advance rather than saying that we can pay monthly, we would have the amount of money to pat for last 6 months of the rent. After agreement with the agents, we forced them to call our landlord to explain the situation, however they ignored us all, except one agent (who was the only one who tried helping us). Our landlord agreed for monthly payments. We paid our monthly payments for 2 months but kept receiving letters from CountryWide. The agency told us to ignore the letter since we paid regularly. As we receive intended letter of court action we contacted countrywide who connected us the agency. We were told that SOMEHOW they do not have proof of payments, which is impossible since we had receipts. We were threatened again to be kicked out of apartment. Our credit record can be effected by mistakes of the agents. As we are students and we have final exams and we are under pressure abut the flat. This situation is UNACCEPTABLE, we have a thought to go to the court regarding this situation.
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Latest Reviews
10th Dec 2023
reviewed by 'Weslei Palozzi Almeida'
31st Jan 2022
reviewed by 'Regina'
12th Oct 2021
reviewed by 'drds14'
26th Aug 2021
reviewed by 'Saskia'
29th Oct 2019
reviewed by 'Philip'
7th Aug 2019
reviewed by 'Maureen'
Opening Hours
Address
Gascoigne Pees
13-15 Richmond Road
Kingston upon Thames
Greater London
KT2 5BW
020 8261 7094
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 94% | £310,000 | £820,000 |
| Lettings | 100% | 63% | £1,100 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 5 | 5 | 15 | 1 | 12 | 0 | 0 | 0 |
Areas covered
- KT2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 10,2023
Dec 10,2023
0
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a bunch of thieves! They extorted me. I paid a deposit of £500 for a property that I was renting for December 13, 2023. When they sent me the contract it was November 12, 2023. I asked them to fix the date and you refused. They stole £500 from me and ...
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Attachments
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Jan 31,2022
Jan 31,2022
0
people found
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Thank you very much Georgina. You are kind and helpful. Thank you for finding this lovely home for us. My family and I are happy to have this wonderful start of our new life in UK....
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Oct 12,2021
Oct 12,2021
1
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Most useless. They lie on your face straight. They never turn up on time. They will keep pushing the matter from one to another and make you go mad. Bunch of suckers. Trust me, I am being polite here given what all we had to ...
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Aug 26,2021
Aug 26,2021
1
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Didn't turn up to appointment. Then claimed that they called and had cancelled the appointment. They didn't. Pretty shoddy if you ask me. How difficult is it to send a text?...
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Oct 29,2019
Oct 29,2019
0
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Found us a respectable tenant within a few days, and communicated well about the pros and cons of the two most likely tenants...
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Aug 07,2019
Aug 07,2019
0
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They are very helpful and accommodating. Kate is also efficient and she makes my transaction hassle-free. Keep up the good work! All the best!...
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May 30,2019
May 30,2019
1
people found
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this helpful
I rented a flat in Royal Quarter through G-Pees and the staff in office were very good, but the head office were awful, took months to get anything fixed and it was only through chasing that it eventually got sorted. At the end of the ...
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May 23,2019
May 23,2019
0
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Georgina at GPees has been incredible from the very beginning of our process. Instantly warm, honest, sharp and responsive. No query or request feels too big or unwelcome. My partner and I had been looking for the perfect place for a while and in that ...
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Oct 17,2018
Oct 17,2018
0
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After looking around for a two bed flat in Kingston we found a suitable place with Gascogne Pees, did all the essential paper work after chasing them up everyday for two weeks, when they was suppose to make it an easy process but really put ...
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Comment on agent fees
Bad- they are a rip off!!!
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Dec 13,2017
Dec 13,2017
0
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Very friendly, caring professionals. All the staff went above and beyond to help sell our house. Can't recommend the enough....
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Comment on agent fees
Excellent fees with excellent service
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Oct 27,2017
Oct 27,2017
0
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Really had a good service with my home purchase from viewing through the process of progressing the transaction with solicitors for exchange of contracts, especially with which multi-chain transaction. I would definitely recommend selling/purchasing a property from Gascoigne-Pees....
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Apr 24,2017
Apr 24,2017
2
people found
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My housemate and me lived in USA for 2-3 years renting apartment, and we never had any problems with contract, payments or service. We would have help from the agency, compromises and NONE threats to be kicked out of the apartment. I CANNOT say the ...
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Apr 12,2017
Apr 12,2017
0
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Hi everyone at G-P office in Kingston on Thames.
Thank you so much for making the sale happen, especially Tom who really got on the case making sure everyone was communicating and moving forward with the sale. Without the team effort of the Kingston office ...
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Comment on agent fees
acceptable
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Feb 15,2017
Feb 15,2017
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Ken provided solid advice and guidance from the beginning and it didn't take long before I had complete confidence in him and Gascoigne Pees. I appointed them as the sole agent for the sale of my parents property.
Ken and his colleagues kept me informed ...
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Comment on agent fees
Absolutely fair.
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Feb 01,2017
Feb 01,2017
0
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Thank you to Ken and his colleagues for a comprehensive and very attentive service. We had two offers on our flat within its first week of sale and despite a couple of small glitches which sometimes happen our sale went through relatively stress free. Would ...
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Comment on agent fees
Reasonable
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Dec 22,2016
Dec 22,2016
0
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We were very pleased with the relatively quick purchase of flat for my mother. We changed our minds on a property after being quite involved and Ken and Simon were both very accommodating for us. My mother is delighted with her flat....
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Dec 16,2016
Dec 16,2016
0
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Mike Shellard is a legend. He kept my seller happy for 5 months while solicitors were dithering. Without Mike I am sure our deal would have collapsed. A highly recommended and experienced estate agent for sure....
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Dec 15,2016
Dec 15,2016
0
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kept me informed when there were developments. worked hard on my behalf to get the transaction moving found me a buyer very quickly....
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Comment on agent fees
fees don't need to be quite this high as many online challengers are proving.
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Dec 09,2016
Dec 09,2016
0
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Yure kept in touch all the way and arranged few viewing for me to see the property and always communicated in the right manners...
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Comment on agent fees
very good
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Dec 04,2016
Dec 04,2016
0
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Yure was polite and patient throughout the whole process, which at times was stressful to say the least. We nearly lost our buyers when there was a problem in the chain but Yure persevered and we managed to complete before Christmas....
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Comment on agent fees
Fair to good.
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Aug 29,2016
Aug 29,2016
0
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As a purchaser I found they were very helpful and kept in contact. Answered questions quickly.
Can't think of any more to say...
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Dec 08,2014
Dec 08,2014
0
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Both William and Charlene were very helpful with ensuring the sale went through quickly and all our questions were answered. They both had up to date information so we were never left wondering what needed to be done next. Overall, we found the buying process ...
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Dec 04,2014
Dec 04,2014
0
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William Miles was very helpful, ensuring my transaction went through smoothly. He did an excellent job resolving issues ensuring the sale completed on time. On reflection too efficient as some delays would have benefited me in terms of the new stamp duty rules!...
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Oct 05,2014
Oct 05,2014
0
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We were really pleased with the service from Gascoigne Pees, Kingston branch. The team bust a gut to ensure our sale completed in a very short time frame. Charlene in particular did a great job at moving the chain along and sorting out issues. Can ...
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Sep 25,2014
Sep 25,2014
0
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Having dealt with a number of estate agents over the years, I was extremely impressed by the excellent service I received from Charlene, William and Chris. They were very professional, attentive and caring in their approach and really instilled confidence. They kept in constant contact ...
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Sep 22,2014
Sep 22,2014
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Charlene and William were very professional and helpful. Charlene has a good eye for detail and no question was too small or insignificant for her to give full consideration and advice on. I would certainly recommend them....
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Sep 19,2014
Sep 19,2014
0
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From the start when Charlene came and gave us a valuation until the completion day the team at Gascoinge pees Kingston couldn't do enough for us.They were always on the end of the phone, which was far more times than we thought we would ...
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Jul 10,2014
Jul 10,2014
0
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Exceptional Customer Service from Jade at Gascoigne Pees Kingston
We had our house on the market with a different company for 6 weeks with no luck at all. One afternoon Jade and her Manager, Jason knocked on the door to see if they could help as ...
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Apr 30,2014
Apr 30,2014
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William of Gascoigne Pees more than restored my faith in Estate Agents, which had received some serious knocks in the past. He really worked hard to push things along and kept me constantly updated. Although I know that he was working to achieve a sale ...
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Apr 07,2014
Apr 07,2014
0
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Dealing with William of Gascoigne Pees more than restored my faith in Estate Agents, which had received some serious knocks in the past. He really worked hard to push things along and kept me constantly updated. Although I know that he was working to achieve ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:04 AM 11/01/2017 by Tom Miles
