Pearl & Coutts
London, N1
3.8/5, 35 reviews
71% recommended
65% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
81% lettings fee satisfaction

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“Our tenancy began quite well, our contact Dorian was pleasant ......”

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Apr 28,2012
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By: 'apple'
Apr 28,2012
7 people found
this helpful
Our tenancy began quite well, our contact Dorian was pleasant to deal with and soothed our fears of apparent minor issues with the flat. Promises were made that the mild mould markings on the walls would be rectified and that the rotting windowpane replaced. This translated as the walls being repainted to mask an issue of a slow leak. Various occasions of poor organisation of works / access issues to fix the leak followed spanning the 2 year period the mould is now cultivating floor to ceiling and under the vinyl floor. The windows were measured and no action was taken, this was chased and measured for a second time. The replacement never materialised. All the above instances required our spare time to organise and provide access to the flat. It appears a similar story from the other tenants who have grown exasperated with never getting a resolution.
When we decided to end our agreement, the viewing process of the flat was conducted without any form of consideration to us with minimal work on their part. We were bombarded at work with various calls to arrange evening viewings some on consecutive days throughout the weeks rather than organising a less invasive group viewing, this impacted the times I needed to leave my office. When finally one of their representatives (Darren) decided to actually conduct a viewing themselves they had reached the flat and realised they had been a mix up with the keys and yet again was disturbed at work with a request for me to get a copy of my keys cut for them that day, and cost would be reimbursed. To be cooperative I agreed but after over a month of constant chasing, ended up having to get the cost removed off our final payment as Darren was to apathetic to arrange it. Clearly he must believe this level of service is acceptable . This we felt, didn't bode well for the return of our deposit and true to Pearl & Coutts residential style there was a delay on this too, after Dorian had confirmed that everything was fine with the inspection of the flat and we would have it in 10 days. We had to demand to retrieve the cheque in person, which they left at the reception desk probably to void further confrontation. In summary you may get a polite voice at the end of the phone from this company but this counteracted with an unwavering commitment to inefficiency and incompetence. Well suited to those who don't mind entertaining their whims.
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Latest Reviews

View all Reviews 35
21st Nov 2023
reviewed by 'özkan'
“RUN AWAY Never do business with this company. I've never encountered something this bad in my life. They don't care ......”
15th Jun 2022
reviewed by 'Ali'
“We rented our flat through Pearl & Coutts for just under 6 years, and we were very impressed with them. Dorian in ......”
29th Apr 2022
reviewed by '[email protected]'
“I have rented many properties in London through many agencies and Pearl & Coutts have been the most easy and efficient ......”
20th Apr 2022
reviewed by 'Stephanie'
“Very strange experience! Sammy does not seem to know much about anything. We have no hot water and wants us ......”
8th Sep 2021
reviewed by 'MR Doyle'
“Pearl & Coutts has been my landlord for 10 years plus. They are a large property business, however they provide a friendly ......”
6th Aug 2021
reviewed by 'Sophie Mathieu'
“One year after, we are still missing Dorian. He has been really outstanding over our stay at Greyhound Road. We ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Pearl & Coutts
3rd Floor9 White Lion Street
Islington,London
Greater London
N1 9PD
020 7843 3788

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 65% 80% £0 £0
Lettings 0% 81% £850 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 25 8 0 0 0 0 0 1
Areas covered
Services offered
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“RUN AWAY Never do business with this company......”

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Nov 21,2023
Minithumbdown
By: 'özkan'
Nov 21,2023
0 people found
this helpful
RUN AWAY Never do business with this company. I've never encountered something this bad in my life. They don't care about any of your problems. They are just calling you for money. They don't care even if water flows over your head....
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“We rented our flat through Pearl & Coutts for just under 6 ......”

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Jun 15,2022
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dorian
By: 'Ali'
Jun 15,2022
0 people found
this helpful
We rented our flat through Pearl & Coutts for just under 6 years, and we were very impressed with them. Dorian in particular is very personable, approachable, helpful and great with communication. No issue was too small, he always kept in touch with us, and repairs were ...
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“Efficient management and issue resolving...”

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Apr 29,2022
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dorian
By: '[email protected]'
Apr 29,2022
0 people found
this helpful
I have rented many properties in London through many agencies and Pearl & Coutts have been the most easy and efficient to deal with. All issues I encountered were remedied rapidly, thanks to the swift response rate and action of Dorian. He handled all issues as ...
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“Very strange experience! Sammy does not seem ......”

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Apr 20,2022
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Sammy
By: 'Stephanie'
Apr 20,2022
0 people found
this helpful
Very strange experience! Sammy does not seem to know much about anything. We have no hot water and wants us to call the previous tenant, why? We are renting from from them. He has a very detached, can’t be bothered attitude. Even the keys ...
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“Pearl & Coutts has been my landlord for 10 years...”

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Sep 08,2021
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By: 'MR Doyle'
Sep 08,2021
0 people found
this helpful
Pearl & Coutts has been my landlord for 10 years plus. They are a large property business, however they provide a friendly personal service and are always on hand to assist. Highly recommended....
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“very good experience...”

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Aug 06,2021
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By: 'Sophie Mathieu'
Aug 06,2021
0 people found
this helpful
One year after, we are still missing Dorian. He has been really outstanding over our stay at Greyhound Road. We had a great relationship, he was always quick to respond and always found a way to solve the issues. We have rented few flats in ...
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“Extremely disappointing experience so far, es......”

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Mar 10,2021
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angela
By: 'Jessica'
Mar 10,2021
2 people found
this helpful
Extremely disappointing experience so far, especially with Angela from Pearl & Coutts. When I have called her at least 10x due to a large outstanding utility and hydro balances and leave a voice note and many many emails, she still hasn’t gotten back to me. ...
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“Very good agency who is responsive....”

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Sep 15,2020
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angela
By: 'Kristina'
Sep 15,2020
0 people found
this helpful
Very good agency who is responsive. We lived in a rented flat for 2 years and were very happy with their services. They replaced fridge, sorted out issues quickly....
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“The best estate agency I have dealt with since I ......”

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Jun 21,2020
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By: 'Polytimos'
Jun 21,2020
0 people found
this helpful
The best estate agency I have dealt with since I moved to London. The entire commercial team (Dorian, Angela & Hannah), and particularly Dorian Black, were very assistive from the very beginning of our collaboration. Extremely prompt in his responses, polite, friendly, flexible and into the ...
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“We have been in our flat for four years and b......”

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Jan 21,2020
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By: 'Malcolm'
Jan 21,2020
0 people found
this helpful
We have been in our flat for four years and been very happy with dorian and his team. They have always responded to issues or queries incredibly quickly and we will miss them. Sadly we cannot take Dorian and his team with us to our ...
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“Friendly agents. Always very prompt in respon......”

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Nov 22,2019
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dorian
By: 'Boram'
Nov 22,2019
0 people found
this helpful
Friendly agents. Always very prompt in responding and fixing any building/flat maintenance issues. Rent a flat twice with them. Highly recommended!...
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“Excellent estate agents, Dorian Black in part......”

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Oct 12,2019
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dorian
By: 'Kat'
Oct 12,2019
0 people found
this helpful
Excellent estate agents, Dorian Black in particular. Always timely and polite in response, always willing to help with any flat issues and honest! Whenever they needed to inspect the flat, for health and safety etc, always flexible in timings and did not disturb occupants. People ...
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“Residential lettings...”

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May 23,2019
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By: 'Jonny'
May 23,2019
0 people found
this helpful
My son has recently been a tenant in one of Pearl & Coutts properties. The property was well maintained and the service from Pearl & Coutts was excellent....
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“Great experience...”

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Jan 03,2019
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Kevin
By: 'Fritzrovia'
Jan 03,2019
0 people found
this helpful
Wanted to share my experience with Dorian Black and his team. Whilst renting a flat from Persl & Coutts on Fitzrovia. Every quiry was handled in a timely matter and resolved to my liking. Always completed the work requested and followed up with me as wel. ...
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“The most exceellent service ever!...”

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Dec 07,2018
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By: 'Fitzrovia'
Dec 07,2018
0 people found
this helpful
I just want to give a big shout out to Pearl & Coutts and Dorian Black in particular. Whenever anything goes wrong in my flat I get an immediate response - even outside office hours! - and the problem is solved on the spot. I really ...
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No idea.
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“The most exceellent service ever!...”

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Dec 07,2018
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By: 'Fitzrovia'
Dec 07,2018
0 people found
this helpful
I just want to give a big shout out to Pearl & Coutts and Dorian Black in particular. Whenever anything goes wrong in my flat I get an immediate response - even outside office hours! - and the problem is solved on the spot. I really ...
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No idea.
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“I rented a property for 2 years through Pearl and Coutts, ......”

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Aug 20,2018
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By: 'James'
Aug 20,2018
0 people found
this helpful
I rented a property for 2 years through Pearl and Coutts, my direct contact was Dorian. It has been a pleasure to deal with him, very professional, friendly and quick to respond with a request. I would highly recommend, it was a shame I could not ...
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“Professional and friendly...”

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May 28,2018
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By: 'Sydny'
May 28,2018
0 people found
this helpful
I rented a studio flat in central London from Pearl & Coutts for 3 years, and found the rent to be quite fair considering the location. The residential team were always professional, friendly, and helpful. I dealt with Darren, Hannah, Angela, and Dorian and always had a ...
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“Flat WC2H 8LE...”

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May 13,2018
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By: 'Vicky'
May 13,2018
0 people found
this helpful
I would like to give thanks to Dorian Black. Since he took charge of my tenancy, everything was perfect. He is a trustworthy person....
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“All the people we dealt with (Dorian, Darren, Hannah, Angela) ......”

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Nov 29,2017
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By: 'Panos'
Nov 29,2017
0 people found
this helpful
All the people we dealt with (Dorian, Darren, Hannah, Angela) were very friendly. They were very quick with all the necessary repairs needed from time to time as we lived in the flat for more than 4 years. Very happy with the service they provided! Would ...
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“Super friendly when contacted, easy to get hold of and ......”

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Nov 13,2017
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By: 'Leanne'
Nov 13,2017
0 people found
this helpful
Super friendly when contacted, easy to get hold of and responsive when called upon. I would always recommend P&C!...
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Comment on agent fees
Good, affordable!
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“I have just finished my tenancy with Pearl & Coutts and ......”

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Nov 06,2017
Minithumbup
By: 'Richard'
Nov 06,2017
0 people found
this helpful
I have just finished my tenancy with Pearl & Coutts and can say without hesitation that this has been the best landlord-experience I have had. I initially took out a 1-year tenancy agreement with P&C for a high-spec, newly-remodelled 2-bed flat in a converted library-building ...
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Comment on agent fees
Were made clear up-front, and were totally fair!
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“In the 6+ years I rented off P&C I always ......”

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Jul 04,2017
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By: 'A'
Jul 04,2017
0 people found
this helpful
In the 6+ years I rented off P&C I always had a more than satisfactory level of service from them. Dorian is a great guy and very professional. Any issues were always efficiently dealt with. I'd definitely recommend them and use them again. Thanks for ...
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Comment on agent fees
Very good
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“We lived in a one bedroom flat let from Pearl ......”

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May 22,2017
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dorian
By: 'Jane'
May 22,2017
0 people found
this helpful
We lived in a one bedroom flat let from Pearl and Coutts for almost six years and were more than happy with their service throughout that time. Dorian Black managed our tenancy and we found him to be very prompt in responding to any issues ...
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“I have rented a flat from Pearl and Coutts for ......”

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May 06,2017
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Jessica
By: 'Jessica'
May 06,2017
1 people found
this helpful
I have rented a flat from Pearl and Coutts for the last five years and have found them to be very helpful and courteous. Any issues were dealt with promptly and all the staff I have experienced have been polite and efficient. I would highly ...
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Comment on agent fees
Good
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“Pearl and Coutts are the best agents we have dealt ......”

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Apr 26,2017
Minithumbup
By: 'Stan'
Apr 26,2017
0 people found
this helpful
Pearl and Coutts are the best agents we have dealt with ever! They are landlord and agent for the flat we are in. Perfect service always....
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Comment on agent fees
Fees are very reasonable.
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“Pearl & Coutts are by far the best landlord I've ever ......”

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Apr 23,2017
Minithumbup
By: 'Neil'
Apr 23,2017
0 people found
this helpful
Pearl & Coutts are by far the best landlord I've ever had. They have always been helpful, friendly and efficient....
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“I lived at their property in centtral london for 3 years. ......”

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Mar 20,2017
Minithumbdown
By: 'maidenlane'
Mar 20,2017
2 people found
this helpful
I lived at their property in centtral london for 3 years. Massive mice and rat problem and damp issue they refused to pay to sort out. * was very rude and has a 'vicky pollardesque' attitude. disgusting person to communicate with. they tried to make up lies ...
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Comment on agent fees
very expensive, being in london is not an excuse.
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“Do not rent from Pearl & Coutts!!! 25 days after leaving the ......”

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Aug 25,2016
Minithumbdown
By: 'SachaV'
Aug 25,2016
3 people found
this helpful
Do not rent from Pearl & Coutts!!! 25 days after leaving the flat I am still chasing for them to return my deposit. I waited at the flat 3 mornings after our tenancy to return the keys, they did not show to collect them. They then tried to ...
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What agent could do to change your mind?
The fees are reasonable but the lack of support post signing the lease agreement and the delay in returning my funds is disgraceful.
Attached Filesnbsp;
Comment on agent fees
The fees are reasonable but the lack of support post signing the lease agreement and the delay in returning my funds is disgraceful.
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“Do not enter ANY lease with these corporate bullies, 3 years ......”

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Feb 19,2016
Minithumbdown
By: 'DONT'
Feb 19,2016
4 people found
this helpful
Do not enter ANY lease with these corporate bullies, 3 years after ending a commercial agreement and paying over £4000 'repairs' of on they are still aggressively chasing £1800 for spurious claims.Avoid at all cost commercial or private - they are unscrupulous bullies!!!...
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What agent could do to change your mind?
Appalling
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Comment on agent fees
Appalling
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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