“I have let my property through Streets Ahead since 1992. I've ......”
1 Star Review
Apr 18,2017
By:
'Addiscombe'
Apr 18,2017
Branch: London, 4 - 8 Westow Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CR0
Branch: London, 4 - 8 Westow Street
Lettings (as a Landlord)
Postcode: CR0
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people found
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I have let my property through Streets Ahead since 1992. I've had the same tenant since September 1992. Until recently, I've had no complaints. However, this year I've had real problems, mainly with the complete and utter lack of communication, both from one person (*, who apparently no longer exists, according to the list of staff) and generally. There has been a rapid turnover of staff, with apparently no handover, resulting in me being put on rent collection tier only without my knowledge and whilst I was still paying for the tier above. With no communication from emailing Tina, I've sent emails to the general email address. The first time, Tina called me, full of apologies but still not doing what was requested until I emailed again. The second time I emailed the general address was on 9.4.17. As of today, 18.4.17, I'm still waiting for the courtesy of at least an acknowledgement that I'd emailed, let alone the content; giving the requisite two months' notice that I'm going with another letting agent.
Streets Ahead used to be very good but I would absolutely no longer recommend them, at least for lettings.
Comment on agent fees
Much higher than my new agent's fees for a lower level of service.
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