100% sales valuation accuracy
100% sales fee satisfaction
Apr 13,2017
Apr 13,2017
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Myself and partner paid a holding deposit after viewing a flat (Nova Building) that was available to be moved into in a week. Signed 'Statement of Funds' documentation to confirm the payment and subsequent payments to be made after reference checks. Successfully passed reference checks and completed full payment including advance rent, reference and agent fees. We sought further clarification and confirmation with regards to the flat and it's availability. We were informed it will be available and the tenancy will solely be given to usWe are told the landlord has booked an inventory check. On the day we are due to collect the keys from Chanin Offices and move in two days, we are informed our moving date will now have to be delayed a week or two.
We requested to speak to the landlord. Chanin made excuses as to the whereabouts of the landlord. We are informed the landlord was in Barbados. More so, on a cruise ship so won't be able to attend to us due to poor internet connection. This was very confusing since Chanin claimed to be in a meeting with the landlord.
Chanin Estates staff were unresponsive to emails and refusal to pick up our telephone calls. They continually made excuses as to why they hadn't been in touch with us.
We asked for our refund numerous times. The refund was not forthcoming until we decided to seek further action (legal and police action) and told them that was our next step. It was then that the refund was made instantaneously via mobile transfer where a poor screenshot of the payment was sent to us.
We were left in the lurch. We were hugely disappointed with the situation that we found ourselves in. We didn't expect such extremely poor professionalism from Chanin Estate who supposedly pride themselves in a reputation of integrity, discretion and professionalism. This lack of professionalism put so much stress and strain on us, where, we lost time, energy, and money.
Chanin Estates claim to be members of The Property Ombudsman (TPO). We contacted TPO and found out that was actually not the case. They were also not part of the Property Redress Scheme or the Ombudsman Services Property scheme.
Our advice? Be careful when dealing with Chanin Estates and it's staff. From our experiences, their mission statement on their webpage is wholly not true. Its claims are deceiving. We will not recommend them.
Chanin Estate staff:
1. Richard Li: Spoke a lot during the flat viewing (waffling). We will later find out that a lot of his talk was just misinformation. He appeared clueless on estate properties and the little details about renting.
2. Catherine Chan: Very unprofessional and lack of integrity. Also lack of good communication where she failed to call and update us as she promised. And when she did communicate, it was rather a poor email or loose talk on the telephone and making excuses.
3. Kiera: Unprofessional. Promised us the flat will be available on the moving date. Once all payments were made we found her to be unresponsive to emails and telephone calls.
We requested to speak to the landlord. Chanin made excuses as to the whereabouts of the landlord. We are informed the landlord was in Barbados. More so, on a cruise ship so won't be able to attend to us due to poor internet connection. This was very confusing since Chanin claimed to be in a meeting with the landlord.
Chanin Estates staff were unresponsive to emails and refusal to pick up our telephone calls. They continually made excuses as to why they hadn't been in touch with us.
We asked for our refund numerous times. The refund was not forthcoming until we decided to seek further action (legal and police action) and told them that was our next step. It was then that the refund was made instantaneously via mobile transfer where a poor screenshot of the payment was sent to us.
We were left in the lurch. We were hugely disappointed with the situation that we found ourselves in. We didn't expect such extremely poor professionalism from Chanin Estate who supposedly pride themselves in a reputation of integrity, discretion and professionalism. This lack of professionalism put so much stress and strain on us, where, we lost time, energy, and money.
Chanin Estates claim to be members of The Property Ombudsman (TPO). We contacted TPO and found out that was actually not the case. They were also not part of the Property Redress Scheme or the Ombudsman Services Property scheme.
Our advice? Be careful when dealing with Chanin Estates and it's staff. From our experiences, their mission statement on their webpage is wholly not true. Its claims are deceiving. We will not recommend them.
Chanin Estate staff:
1. Richard Li: Spoke a lot during the flat viewing (waffling). We will later find out that a lot of his talk was just misinformation. He appeared clueless on estate properties and the little details about renting.
2. Catherine Chan: Very unprofessional and lack of integrity. Also lack of good communication where she failed to call and update us as she promised. And when she did communicate, it was rather a poor email or loose talk on the telephone and making excuses.
3. Kiera: Unprofessional. Promised us the flat will be available on the moving date. Once all payments were made we found her to be unresponsive to emails and telephone calls.
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Latest Reviews
21st Dec 2024
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reviewed by 'Henry'
4th Sep 2024
reviewed by 'Sophie Housley'
28th Aug 2024
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Opening Hours
Address
Chanin Estates
61 Amsterdam Road
Canary Wharf,London
Greater London
E14 3UU
0207 100 0888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £265,000 | £408,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 0 | 50 | 5 | 3 | 1 | 7 | 0 | 1 | 0 |
Areas covered
- E14
- E16
- E6
- E3
- SE3
- SE1
- SE10
- SE16
- SE8
- SE18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 21,2024
Dec 21,2024
0
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I cannot recommend Chanin Estates enough! My experience with them has been absolutely fantastic from start to finish. I had the pleasure of working primarily with Katie, who has been incredibly kind, responsive, and proactive throughout the entire process. She consistently went above and beyond ...
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Sep 12,2024
Sep 12,2024
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I've had a very pleasant experience with Katie Wilson. Following our viewing, despite the property not meeting my requirements, she kept looking out for the right property for me. She's been kind, patient and brilliant in all my dealings with her....
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Sep 05,2024
Sep 05,2024
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We've had an exceptional experience with Chanin over the last two years. The viewing experience and onboarding was top quality and well explained. Post which, the property manager Tabitha has been proactive with property management, repairs and maintenance, renewals and managing a balanced communication with ...
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Sep 05,2024
Sep 05,2024
0
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Incredibly helpful and very easy to communicate with! We came to them quite late and they were very helpful, accommodating and patient with us as we were first time renters. They were always available to help and contacting them was incredibly simple. They were incredibly ...
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Sep 04,2024
Sep 04,2024
0
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I was late to join the group moving into 94 Evelyn street but was welcomed into the process with open arms.
It would have been useful to have been given the same information as my housemates when I joined originally instead of having to get the ...
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Aug 28,2024
Aug 28,2024
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I felt safe and comfortable during tje processes. Definitely recommended. Thank you....
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Aug 22,2024
Aug 22,2024
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The ladies at Chanin (Tabitha, Catherine and Katie) were so lovely, welcoming and helpful, especially Hugo the office dog who helped me feel calm and relaxed. I visited the office and they made the whole process really easy to comprehend as I’m dyslexic and ...
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Aug 20,2024
Aug 20,2024
0
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Very impressed with the amount of care taken in the purchase of our property. Whilst buying via Chanin Estates, we worked primarily with Yung who helped us through quite a stressful purchase (from the vendors side). We were sad to hear that Yung was leaving ...
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Aug 20,2024
Aug 20,2024
0
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Katie and Tabitha were fantastic and very helpful! Great job!...
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Jun 25,2024
Jun 25,2024
0
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It should be stressed from the very beginning that Katie was fantastic throughout the process; from beginning to end. She kept me and my wife up to date all the time and was always available to any questions. She stepped in where needed and made ...
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Jun 17,2024
Jun 17,2024
0
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A very efficient team with smooth communication, helped us move in our favourite flat...
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May 01,2024
May 01,2024
0
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Amazing experience with the Chanin Estates team. Thank you to Brogan, Tabitha for making our moving process efficient. The team are very responsive to any quieries we have and very professional. We really appreciate all your help and effort....
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Feb 22,2024
Feb 22,2024
0
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Tabitha was very helpful in getting our boiler fixed as quickly as possible, and was personable and considerate throughout the experience....
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Jan 31,2024
Jan 31,2024
0
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Catherine and her team made the buying process seamless from start to finish. I really appreciated her input and diligence as a first time buyer in Central London. Meeting Hugo the dog to support our journey was just a bonus! I will recommend Chanin Estates ...
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Oct 14,2023
Oct 14,2023
0
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I find Katie and Yung professional, sympathetic, and helpful. London is a complex and very dynamic city, especially for newcomers like myself, it is a breath of fresh air to meet someone like Katie and Yung who completely understand what you need, address your requests, ...
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Oct 08,2023
Oct 08,2023
0
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Catherine professionalism shines through in her work ethic , her friendly , helpful service makes the stress of movie great experience. I highly recommend their services to anyone looking for a new home....
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Aug 10,2023
Aug 10,2023
0
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Had a wonderful experience working with Chanin Estates. The whole team were incredibly friendly, helpful, and responded to my queries instantly. Would highly, highly recommend to anyone looking for an estate agent who can help you navigate the market without the whole faff of the ...
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Aug 08,2023
Aug 08,2023
0
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In my experience, not all real estate agencies are created equal. Chanin Estates, however, stands head and shoulders above the rest. From the initial phase of our apartment search right through to the handover of our keys, the agency demonstrated a unique blend of professionalism ...
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Jul 08,2023
Jul 08,2023
0
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From initial contact with Yung (agent) to moving in we experienced the efficiency of Chanin Estates. Our details were processed quickly and professionally and we were pleased with their diligent process.
Special appreciation to Yung who was instrumental to us acquiring this property for rent....
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Jul 07,2023
Jul 07,2023
0
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Yung was amazing from start to finish. She made sure to deliver as promised. She coordinated with the landlord to ensure our needs were accommodated. We really felt like we had someone in our corner...
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Jun 12,2023
Jun 12,2023
0
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Catherine is AMAZING!! so sweet and nice, helped me a lot with communication with the landlord, responds quickly and deals with all of my issues very effectively....
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Jun 05,2023
Jun 05,2023
0
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A great, professional service that I can't recommend highly enough. I was selling my flat and Yung Lakha and Catherine Chan were my estate agents. They provided an excellent service throughout, was always contactable and dealt with both sets of solicitors, which made the processes ...
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Jun 05,2023
Jun 05,2023
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I recently had the pleasure of working with CHANIN Estate Agency during the process of purchasing my dream home, and I cannot praise them enough for the exceptional service and seamless experience they provided. From start to finish, their professionalism, expertise, and commitment to customer ...
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Jun 01,2023
Jun 01,2023
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As a member of the NRLA and Accredited London Landlord, for quite a number of years now, I have dealt with my fair share of Tenants and Agents. I usually know from a mile away who I am dealing with.
I can confidently say, everyone ...
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Jan 04,2023
Jan 04,2023
0
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Yung Lakha was the agent I was in contact with from Chanin Estates and she was absolutely wonderful. She helped me through my apartment search and throughout the purchasing process....
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Jun 14,2022
Jun 14,2022
0
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I was relocating from Scotland to London and had a lot of struggles with flat viewings and liaising with agencies (they were the only agency who was willing to have a conversation) The team at Chanin Estates have been incredible in helping to do both ...
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Jan 20,2022
Jan 20,2022
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Great service and very responsive from start to finish - Catherine is very friendly and went out of her way to ensure any questions or concerns I had were addressed. Moving in within a week of my offer being accepted - didn't think this was ...
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Dec 20,2021
Dec 20,2021
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This team is the absolute support when it comes to renting. We've been searching for a flat for over a month. All other agents give you the yes we will definitely get back to you vibe and then either disappear or simply would already have ...
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Oct 06,2021
Oct 06,2021
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I viewed my home remotely, during this pandemic which is really important, that people communicate well. It was excellent, thank you!...
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Sep 18,2021
Sep 18,2021
0
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It’s really lucky for us to meet such a nice lady agency when I went abroad for the first time and rented a house for the first time.
1. Any questions and troubles raised by us, she responds positively and understands us, and finally helps ...
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Catherine
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Yung
Tabitha
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Katie
Roshan
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:14 AM 09/05/2018 by Matthew Jones
