92% lettings valuation accuracy
99% lettings fee satisfaction
Apr 10,2017
Apr 10,2017
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I have been a distant landlord for over 20 years so obviously I have seen a thing or two" in terms of both tenants and letting agents. Before I came across Nathan and NMR Lettings I did not know Nathan from Adam and had never heard of his company.
The last letting agent I had let me down by refunding a deposit to a tenant who had left my property dirty, left behind rubbish and also left it with damaged flooring. The extent of which was not discovered until Nathan went in and provided me with a comprehensive set of photographs. There had also been sloppy management of the property throughout the time I was with them. One particular incident was when I rang in to see if the landlords gas safety check had been booked in the day before it expired. It had n't despite having reminded them in writing several times in the weeks leading up to the date of expiry. A landlord should not be doing this. I asked if they had not received my letters and the response was we don't always receive our mail, only the ones that have to be signed for"!They went on to say that they had the CP12 down to be booked in that afternoon! Putting this down in writing has stirred memories of many other concerning incidents with the agent.
So, with the property now empty I was now in a good position to terminate my contract. I should also mention that the previous agent had a hefty fee to leave written into the contract when a tenant they found was still in residence. It would probably have been ruled as an unfair term by a court of law but who wants that hassle?
At this point, especially as a distance landlord, I had in my mind the questions, should I stick with the devil I know? Could I be jumping out of the fire into the frying pan? I just had to bite the bullet and get on with it.
Ok, now back to Nathan and NMR Lettings. I found him through this website having found All Agents through Vanessa Warwick's and Nick Tad's Property Tribes forum. The latter also an excellent resource for property investors might I add. I made a few enquiries about his service through email and asked for a copy of his contract. The enquiries were answered promptly and a copy of the contract was attached to the email. One thing I liked about email communication is that one always receives an acknowledgement that one's email has been received. Ok, it's an autoresponder but it is re-assurance that it has been received and has not been lost in the ether or is trapped in a spam filter. This avoids the annoying situation that we've probably all been in where we are waiting for a reply and we follow up several days later to find that the recipient has n't received the email. Very convenient for the less than transparent agents around! It promotes accountability and in my humble opinion, it's little things like these that make businesses stand out from their competitors.
Just to re-iterate, the response from day one from Nathan has been excellent, communications being answered within 24 hours where possible otherwise in a very timely manner. Once I had informed the previous agent I was leaving, my property was up on his website, sent out on his mailing list and he personally went over and collected the keys. This happened all on the same day! The day after he attended at the property and provided me via email a comprehensive set of good quality photos which showed the true state of the property. He then offered to get me quotes from local contractors for works to bring it back to a standard for letting. The first contractors' quote came in and Nathan offered to get me another one. The quote was so reasonable and bearing in mind the time involved to get another I thought it prudent to go ahead with the works. It was also a lot less than the previous agents' contractors quote. The works were completed quickly and the property was ready to let. Professional tenants were found, referenced, deposits taken and the AST was signed up. Nathan uses an independent inventory company (best in the event of a dispute) who provided a very detailed inventory and schedule of condition report with accompanying photos. It was well done and a good choice in my opinion.
The inventory was so good that it was recorded that there were a couple of very small areas on the bathroom ceiling where plaster had come off. These were about the size of a ten pence piece, however, the contractor had charged me for touching up the bathroom. I got on to Nathan and he was immediately on the case. He held his hands up, apologised that he had missed it and had been onto the contractor who is scheduled to come back to rectify the situation. Throughout my communications with Nathan what has come through is his enthusiasm to provide a good service in a transparent manner. I feel, as in the case above, if he was in error he would hold his hands up and rectify things at his own expense if necessary.
So to conclude this testimonial, I would not hesitate to recommend Nathan and NMR Lettings, especially if you are a distant landlord unsatisfied with your agent. He's your man! As a distant landlord, a letting agent can either make or if you're not careful, break you. My faith in letting agents has been restored and I now feel more confident about expanding my property interests in my native north east. What Nathan and NMR letting have on their side is they are a dedicated letting agents so their service/focus is not distracted/diluted by selling properties, unlike traditional estate agents. On the question of his fees. Any property investor who has been in the game for a little while will know they are extremely competitive. I would actually think hard about going with a letting agent that have lower fees. It is highly probable that the service levels will be too low to provide adequate protection for an asset, which, if miss-managed could prove to be extremely costly. (Ref. the second sentence of this paragraph) Alternatively, choosing a cheaper one, (cheap being the operative word) one may find oneself in the not too distant future looking for another agent when they no longer exist as a going concern. Anyway, based on my experience I would expect before long (if not now) NMR Lettings will be the premier letting agent in the North East.
One last thing, it is early in my business relationship with Nathan and NMR Lettings so if anything were to drastically change my view (which I doubt) I will have to use a famous quote of Arnie's and say I'll be back" :-)
The last letting agent I had let me down by refunding a deposit to a tenant who had left my property dirty, left behind rubbish and also left it with damaged flooring. The extent of which was not discovered until Nathan went in and provided me with a comprehensive set of photographs. There had also been sloppy management of the property throughout the time I was with them. One particular incident was when I rang in to see if the landlords gas safety check had been booked in the day before it expired. It had n't despite having reminded them in writing several times in the weeks leading up to the date of expiry. A landlord should not be doing this. I asked if they had not received my letters and the response was we don't always receive our mail, only the ones that have to be signed for"!They went on to say that they had the CP12 down to be booked in that afternoon! Putting this down in writing has stirred memories of many other concerning incidents with the agent.
So, with the property now empty I was now in a good position to terminate my contract. I should also mention that the previous agent had a hefty fee to leave written into the contract when a tenant they found was still in residence. It would probably have been ruled as an unfair term by a court of law but who wants that hassle?
At this point, especially as a distance landlord, I had in my mind the questions, should I stick with the devil I know? Could I be jumping out of the fire into the frying pan? I just had to bite the bullet and get on with it.
Ok, now back to Nathan and NMR Lettings. I found him through this website having found All Agents through Vanessa Warwick's and Nick Tad's Property Tribes forum. The latter also an excellent resource for property investors might I add. I made a few enquiries about his service through email and asked for a copy of his contract. The enquiries were answered promptly and a copy of the contract was attached to the email. One thing I liked about email communication is that one always receives an acknowledgement that one's email has been received. Ok, it's an autoresponder but it is re-assurance that it has been received and has not been lost in the ether or is trapped in a spam filter. This avoids the annoying situation that we've probably all been in where we are waiting for a reply and we follow up several days later to find that the recipient has n't received the email. Very convenient for the less than transparent agents around! It promotes accountability and in my humble opinion, it's little things like these that make businesses stand out from their competitors.
Just to re-iterate, the response from day one from Nathan has been excellent, communications being answered within 24 hours where possible otherwise in a very timely manner. Once I had informed the previous agent I was leaving, my property was up on his website, sent out on his mailing list and he personally went over and collected the keys. This happened all on the same day! The day after he attended at the property and provided me via email a comprehensive set of good quality photos which showed the true state of the property. He then offered to get me quotes from local contractors for works to bring it back to a standard for letting. The first contractors' quote came in and Nathan offered to get me another one. The quote was so reasonable and bearing in mind the time involved to get another I thought it prudent to go ahead with the works. It was also a lot less than the previous agents' contractors quote. The works were completed quickly and the property was ready to let. Professional tenants were found, referenced, deposits taken and the AST was signed up. Nathan uses an independent inventory company (best in the event of a dispute) who provided a very detailed inventory and schedule of condition report with accompanying photos. It was well done and a good choice in my opinion.
The inventory was so good that it was recorded that there were a couple of very small areas on the bathroom ceiling where plaster had come off. These were about the size of a ten pence piece, however, the contractor had charged me for touching up the bathroom. I got on to Nathan and he was immediately on the case. He held his hands up, apologised that he had missed it and had been onto the contractor who is scheduled to come back to rectify the situation. Throughout my communications with Nathan what has come through is his enthusiasm to provide a good service in a transparent manner. I feel, as in the case above, if he was in error he would hold his hands up and rectify things at his own expense if necessary.
So to conclude this testimonial, I would not hesitate to recommend Nathan and NMR Lettings, especially if you are a distant landlord unsatisfied with your agent. He's your man! As a distant landlord, a letting agent can either make or if you're not careful, break you. My faith in letting agents has been restored and I now feel more confident about expanding my property interests in my native north east. What Nathan and NMR letting have on their side is they are a dedicated letting agents so their service/focus is not distracted/diluted by selling properties, unlike traditional estate agents. On the question of his fees. Any property investor who has been in the game for a little while will know they are extremely competitive. I would actually think hard about going with a letting agent that have lower fees. It is highly probable that the service levels will be too low to provide adequate protection for an asset, which, if miss-managed could prove to be extremely costly. (Ref. the second sentence of this paragraph) Alternatively, choosing a cheaper one, (cheap being the operative word) one may find oneself in the not too distant future looking for another agent when they no longer exist as a going concern. Anyway, based on my experience I would expect before long (if not now) NMR Lettings will be the premier letting agent in the North East.
One last thing, it is early in my business relationship with Nathan and NMR Lettings so if anything were to drastically change my view (which I doubt) I will have to use a famous quote of Arnie's and say I'll be back" :-)
Comment on agent fees
Value for money!
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Latest Reviews
29th Aug 2024
reviewed by 'Kathleen'
23rd Feb 2024
reviewed by 'Sheree'
14th Feb 2023
reviewed by 'heather'
24th Oct 2022
reviewed by 'Adele'
5th Sep 2022
reviewed by 'Nick'
2nd Sep 2022
reviewed by 'Mark'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 92% | 99% | £290 | £3,255 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 76 | 1 | 76 | 1 | 0 | 0 | 0 | 0 | 8 | 1 |
Areas covered
- DH1
- County Durham
- DH7
- Gateshead
- DH2
- Newcastle Upon Tyne
- DH8
- DH3
- NE8
- DH4
- NE1
- DH6
- NE9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
Aug 29,2024
Aug 29,2024
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Nathan has handled all my propertys and I would recommended this letting agency to anyone. He has always been there on hand if he was needed with any enquiries regarding the letting of my property's...
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Feb 23,2024
Feb 23,2024
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Please be careful with this agent if you can't provide a guarantor they keep your deposit and give the property to someone else,when you have completed all they asked for. My daughter now has the inconvenience of fighting for this back. And we will ...
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Feb 26, 2024
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They did not provide misleading information, however your office did ask them to play around with dates on the application which I have seen emails for. This would have been misleading. They tried to provide a guarantor with the criteria given but this was rejected. They tried everything possible to resolve issues and get the house. They should get there deposit back. ...
Feb 14,2023
Feb 14,2023
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extremely helpful went above and beyond when i didnt understand at any point highly recommend also any problem i had once in nathan was straight onto it fab quick response , thankyou for helping me into my new home...
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Oct 24,2022
Oct 24,2022
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Nathan was so helpful with finding my son a suitable property to rent. I spoke to him on the phone several times and he was always very patient and helpful with my questions. He went above and beyond to find the right property, in the ...
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Sep 05,2022
Sep 05,2022
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Nathan is very responsive and deals with our property with the minimum amount of fuss but with the maximum efficiency. I thoroughly recommend his services....
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Sep 02,2022
Sep 02,2022
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Have looked after the property and tennent for a number of years now and have not had any issues with Nathan Martin always a great service...
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Sep 02,2022
Sep 02,2022
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I have been with NMR Lettings for three years. Nathan and Robyn have made the job of being a new landlord pain free! They offer a friendly and knowledgeable service which I am happy to recommend....
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Sep 02,2022
Sep 02,2022
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Very reliable and professional service. Always provides a prompt and comprehensive response to any queries or requests. Would highly recommend....
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Sep 02,2022
Sep 02,2022
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Very helpful friendly people, always on top of any problems that arise, very good communication, very pleased I rent out my property through them....
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Sep 01,2022
Sep 01,2022
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NMR is quite helpful and supportive in managing my property. Though there are still some rooms for improvements, I highly recommend them....
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Nov 19,2021
Nov 19,2021
1
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NMR Lettings have been so very helpful and supportive. They have found a professional tenant for my property. They have been so transparent and trustworthy which has given me a peace of mind. I would strongly recommend them to anyone....
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Apr 30,2021
Apr 30,2021
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We have been clients of Nathan Martin Residential for almost 18 months and we have found them to be most helpful, efficient and friendly. Any dealings we have had with the company, including any jobs that needed looking into, we have been and continue to be ...
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Apr 29,2021
Apr 29,2021
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Great agency to use. I have been using NMR for the past 3 years on all my properties. NMR has a personal touch and now and again they always go an extra mile with their work without asking for any extra payment....
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Apr 29,2021
Apr 29,2021
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Before joining NMR Lettings, I have used other letting agents’ services for my property management at losses. Those were more interested in collecting Landlord’s payments with urgency with little or no interest in collecting rents from tenants.
Nathan and NMR Lettings reverses those trends ...
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Apr 29,2021
Apr 29,2021
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Amazing people. Effort is no end and everything is done when where and how you ask of them. Staff are great and really polite and helpful and can see why they are at the top of there game and recognised for it also.been with ...
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Apr 28,2021
Apr 28,2021
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Helpful with any enquiries or questions I have.
Any problems get fixed quickly and of a high quality. Friendly staff on the phone and also in person when on house visits....
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Apr 28,2021
Apr 28,2021
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Our rental has been through NMR Letting for 6 years now and the team are great! Very approachable, polite and their customer service is second to none.
Well done Nathan, Robyn & the team!...
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Apr 28,2021
Apr 28,2021
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NMR have been managing my property for over 2 years. I have received and yet still receiving an outstanding service from them. I highly recommend NMR to everyone....
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Apr 28,2021
Apr 28,2021
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Highly suggest this team, they are amazing and have managed my properties for a couple of years now, they deal with issues very effectively and put your mind at ease. 10/10...
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Apr 28,2021
Apr 28,2021
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Great letting agency run by a professional team that go the extra mile. They have responded quickly and efficiently to all property management issues...
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Mar 01,2021
Mar 01,2021
0
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Brilliant always very helpfull and understanding and easy to get hold of if any problems plus quick replys best ive dealt with by a mile...
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Good
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Aug 29,2020
Aug 29,2020
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Very helpful and friendly people would highly recommend nothing’s too much trouble my move went very smoothly and stress free...
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Jun 02,2020
Jun 02,2020
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Very professional and well organized. The process
Of moving in went smoothly. Felt secured during the process and well informed about the property...
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Jan 27,2020
Jan 27,2020
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I have been with NMR for a bit over a year now. Since taking over the management of my property the service received from Nathan and Robyn has been nothing short of exemplary.
It is not just the work they undertake. As a long distance ...
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Jan 19,2020
Jan 19,2020
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Nathan took over the management of our property from another agent. We decided to use his company as he was always prompt with his feedback and we felt that it was time for a change of management. He has overseen renovations of our property, which ...
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Nov 16,2019
Nov 16,2019
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Responsive business, keen to help. Organized and reachable. Helped out with internet, utilities, parking, licensing. Excellent services. Have worked with them for about two years. Highly recommend to people in this area....
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Nov 16,2019
Nov 16,2019
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I live in Spain and around 18 months ago decided to look for a property to buy in the UK that I could rent out .
I contacted Nathan at NMR and a number of other letting agents for advice as this would be my first letting ...
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Sep 01, 2021
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Just wanted to add to my original review. I have now had the property for 2 years and have to say I am really happy with Nathan, Robyn and all the team at NMR. Living in Spain I need an agent to fully manage my property and NMR give me that . They keep me fully informed and when repairs are needed they arrange for them to be done quickly whilst keeping costs to a minimum. ...
Nov 15,2019
Nov 15,2019
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Very helpful and friendly people. Very well organised. Would highly recommend. Go the extra mile to get you settled in your new home....
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Sep 21,2019
Sep 21,2019
1
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A totally professional, effortless, expert experience, my Wife & I couldn't have asked for better. Seemless process finding a tenant, paperwork completed with ease, every legal & practical element covered. Changing agents to NMR has restored our faith as landlords in the letting process for us & our ...
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Sep 11,2019
Sep 11,2019
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Very helpful and walked me through the process. Professional and polite as well. Would recommend to others looking to rent....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the event of a complaint against 'NMR Lettings' please request our complaints procedure from the Independent agent who will deal with the matter, should you matter not be resolved by any of the following methods with the agent see below.
We deal with complaints online, by telephone, text phone, post and email
If your complaint cannot be resolved within a suitable time frame (8 Weeks) you can visit the Ombudsman Services below for more advise and help to resolve the matter for you.
http://www.ombudsman-services.org/
Last updated at 3:07 PM 29/02/2016 by Nathan Reah
We deal with complaints online, by telephone, text phone, post and email
If your complaint cannot be resolved within a suitable time frame (8 Weeks) you can visit the Ombudsman Services below for more advise and help to resolve the matter for you.
http://www.ombudsman-services.org/
Best Letting Agent in Durham 
