Move Residential
Mossley Hill, Liverpool, L18
1.4/5, 22 reviews
9% recommended
29% sales valuation accuracy
75% sales fee satisfaction

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“SCUMBAGS & LIARS:They will lie to the tenant and landlord ......”

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Apr 06,2017
Minithumbdown
By: 'Ex'
Apr 06,2017
8 people found
this helpful
SCUMBAGS & LIARS:
They will lie to the tenant and landlord to best suit themselves. On entry to a property will only give you a basic written inventory and when leaving give you a full photo based one and charge you for issues that were existing that they refused to fix. They will ignor you and send you bills to continue your contract. They provide no visits to properties to check their status as promised and will hold your deposit for no reason and drag it out as long as possible. They even get strangers to call you requesting personal information. STAY AWAY!
Comment on agent fees
bad as they add extras when leaving
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Latest Reviews

View all Reviews 22
26th Aug 2024
reviewed by 'Rimsha'
“I’ve been trying to sell a property with Move Residential for a little while now. Recently, it seems like ......”
15th Feb 2020
reviewed by 'R'
“Have emailed, called and visited the branch to try and view a property advertised for sale. It is over 2 months ......”
31st Jan 2020
reviewed by 'Joseph'
“Unfortunately the owner of our home died and the property has gone to probate. So sorry for the family. The ......”
14th Dec 2019
reviewed by 'Annemarie'
“Not even worth one star. Having tried to view properties and was let down on 3 occasions not the service that ......”
28th Nov 2019
reviewed by 'Lucille'
“Absolutely terrible service!!! One viewing resulted in the viewer opening my wardrobe! (not fitted) door fell off and damaged my ......”
22nd Sep 2019
reviewed by 'Stuart'
“Absolutely terrible Quick to move you in, take ages respond to issues; sometimes never responds. Only contact us when it’......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 17:30
  • Saturday: 09:30 - 16:00
  • Sunday: Closed
Address

Move Residential
52-54 Allerton Road
Mossley Hill,Liverpool
Merseyside
L18 1LN
0151 734 6722

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 29% 75% £154,950 £270,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 1 9 1 1 0 0 0 6
Areas covered
  • L25
  • L1
  • L3
  • L4
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Heswall, CH60
Liverpool, L13
Mossley Hill, L18
Mossley Hill, L18, L18

“Rubbish and lazy....”

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Aug 26,2024
Minithumbdown
By: 'Rimsha'
Aug 26,2024
0 people found
this helpful
I’ve been trying to sell a property with Move Residential for a little while now. Recently, it seems like they have just gave up. Never ever give me updates, never reply to emails. Spoken to Callum a good few days ago and apparently he ...
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“Have emailed, called and visited the branch t......”

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Feb 15,2020
Minithumbdown
By: 'R'
Feb 15,2020
2 people found
this helpful
Have emailed, called and visited the branch to try and view a property advertised for sale. It is over 2 months now and still not been given a viewing. Clearly not interested in selling the property or even having the decency to contact. A complete waste ...
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By: jo
May 20, 2021
View all comments (1)
Count yourself lucky and don't go with them. They are terrible to be with, I have to keep pushing them for viewings and even to take my £1300 deposit. Months later as their tenant they won't service their property. ...

“Unfortunately the owner of our home died and ......”

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Jan 31,2020
Minithumbdown
By: 'Joseph'
Jan 31,2020
0 people found
this helpful
Unfortunately the owner of our home died and the property has gone to probate. So sorry for the family. The poor lady died over two months ago and we only found this out as move residential visited our home to carry out a valuation! We ...
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“Not even worth one star. Having tried to view......”

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Dec 14,2019
Minithumbdown
By: 'Annemarie'
Dec 14,2019
2 people found
this helpful
Not even worth one star. Having tried to view properties and was let down on 3 occasions not the service that I would expect from this agency- why anyone would put their house in the market with Move Residential is beyond me, I certainly won’t ...
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By: Richard Freeman
Dec 19, 2019
View all comments (1)
Pathetic company Disgraceful Waste of time listing a property with this company ...

“Absolutely terrible service!!! One viewing re......”

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Nov 28,2019
Minithumbdown
By: 'Lucille'
Nov 28,2019
1 people found
this helpful
Absolutely terrible service!!! One viewing resulted in the viewer opening my wardrobe! (not fitted) door fell off and damaged my bedroom floor! Told me they contacted the viewer but no response and expect me to be happy with that! Unbelievable!!! One particular viewing got cancelled ...
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“Absolutely terrible...”

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Sep 22,2019
Minithumbdown
By: 'Stuart'
Sep 22,2019
2 people found
this helpful
Absolutely terrible Quick to move you in, take ages respond to issues; sometimes never responds. Only contact us when it’s something they need. Trying to move to another property couldn’t be more difficult when both are rented by move. Avoid at all costs...
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“AVOID IF POSSIBLE...”

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Apr 12,2019
Minithumbdown
By: 'Alias'
Apr 12,2019
0 people found
this helpful
Pros: - Straightforward and speedy moving-in process Cons: - Maintenance team are slow to reply to enquiries and even slower to repair any issues (even emergencies). They took 6+ months to repair a leak in my flat which caused black mould. - Horrible moving-out process. No ...
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Comment on agent fees
Very expensive.
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“Awful experience from start to finish...”

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Mar 25,2019
Minithumbdown
claim your profile
Shaun
By: 'Happytobegone'
Mar 25,2019
1 people found
this helpful
Lived in private rented accommodation advertised through move residential for 1 year whilst I searched for a property to purchase and I can say from start to finish it was absolute hell. (My private landlord was brilliant and I cannot fault her at all). The staff ...
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“Great service & team!...”

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Jan 17,2019
Minithumbup
By: 'cmoriarty'
Jan 17,2019
1 people found
this helpful
Move residential sales team on Allerton Road have been a pleasure to deal from day 1. Hard working and deliver a great service.Would 100% recommend to anyone!...
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Comment on agent fees
good
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“Moving can be a stressful process but Move Residential made ......”

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Jan 17,2019
Minithumbup
By: 'Caroline'
Jan 17,2019
0 people found
this helpful
Moving can be a stressful process but Move Residential made it so easy throughout the entire process. We really felt valued and will be telling our friends and family to use them!...
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Comment on agent fees
good
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“Avoid!...”

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Oct 04,2018
Minithumbdown
By: 'Louise'
Oct 04,2018
3 people found
this helpful
Awful communication, charge you for everything and don't give you what they promise. have taken over management myself and probably doing a better job!...
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“mrs...”

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Oct 02,2018
Minithumbdown
By: 'CHRISTINE'
Oct 02,2018
3 people found
this helpful
I have asked the staff to take my house off the website,as due to unforseen circumstances,i am unable to sell my house at this time,staff have been very rude and unhelpful by telling me they would remove it, but then saying because ...
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Comment on agent fees
VERY BAD
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By: Mrs Smith
Mar 10, 2019
View all comments (1)
Awful. I tried to arrange a viewing on a property they are currently 'trying' to sell. I gave them all of my details when asked, including the fact that we are in a very strong positon and was told that unless I tell them how much deposit we have that they were unable arrange a viewing. I find it bizarre that they are willing to lose a potential buyer due to this. I have viewed properties with other agents who don't ask for this information. Its nothing to do with them how much i have in the ba ...

“Came out to value our house today. Wouldn't even value ......”

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Sep 21,2017
Minithumbdown
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Tim
By: 'Val'
Sep 21,2017
5 people found
this helpful
Came out to value our house today. Wouldn't even value it? Said for us to and they'd put it up for whatever we wanted? Who is the supposed expert again? Great valuation! Had two other estate agents out who just gave us valuation on the ...
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Comment on agent fees
Charge at least double the other 2 we had out.
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“Appalling service and non-existent communication. They simply aren't interested after ......”

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Apr 13,2017
Minithumbdown
By: 'SteveMadden'
Apr 13,2017
13 people found
this helpful
Appalling service and non-existent communication. They simply aren't interested after they have you signed up. They don't respond to emails and when you chase over the phone they give you excuse after excuse. It got to the point where they were ignoring my phone calls, ...
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“SCUMBAGS & LIARS:They will lie to the tenant and landlord ......”

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Apr 06,2017
Minithumbdown
By: 'Ex'
Apr 06,2017
8 people found
this helpful
SCUMBAGS & LIARS: They will lie to the tenant and landlord to best suit themselves. On entry to a property will only give you a basic written inventory and when leaving give you a full photo based one and charge you for issues that were existing ...
read full review
Comment on agent fees
bad as they add extras when leaving
Feature review Comments (0) Report abuse Print review
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“Many unanswered emails. Very poor communication. Advised information was emailed ......”

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Mar 11,2017
Minithumbdown
By: 'Very'
Mar 11,2017
6 people found
this helpful
Many unanswered emails. Very poor communication. Advised information was emailed to me and had to chase it up over 2 days. Advised it was sent but it stil has not been received. Am going in today to discuss this and end management contract with this company....
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“Terrible customer service I had to arrange my own viewings ......”

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Jan 20,2017
Minithumbdown
By: 'CG'
Jan 20,2017
13 people found
this helpful
Terrible customer service I had to arrange my own viewings on multiple occassions and they never get in touch except to send you their news bulletins. I have told them that I am dissatisfied with their service and they have continued to provide me with ...
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“terrible, made us pay for an apartment and then phoned ......”

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Nov 05,2016
Minithumbdown
By: 'declan'
Nov 05,2016
3 people found
this helpful
terrible, made us pay for an apartment and then phoned up a few days later saying the apartment was gone, this left us without a place to live for a month!!! incurred charges on moving fees, storage etc No communication between them, clueless...
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Comment on agent fees
scam artists
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“After three months on the market and without so much ......”

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Nov 04,2015
Minithumbdown
By: 'Signature'
Nov 04,2015
10 people found
this helpful
After three months on the market and without so much as an offer we have decided to change estate agents and have sacked Move residential. They are now trying to stop us market with another agent. How dare they stand in the way of us ...
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“Letting with Move has been a downhill slope. Viewing the ......”

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Jul 15,2014
Minithumbdown
By: 'Anna'
Jul 15,2014
5 people found
this helpful
Letting with Move has been a downhill slope. Viewing the property the agent clearly had not done any background research but it appeared suitable so I took it. From then to letting the property I have sent numerous phone calls and emails which are often ...
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What agent could do to change your mind?
Letting with Move has been a downhill slope. Viewing the property the agent clearly had not done any background research but it appeared suitable so I took it. From then to letting the property I have sent numerous phone calls and emails which are often ignored and then they assume I know what is going on. There has been little if not any contact between Move and my landlord and as a result I moved into a property with a broken fridge, boiler, lights, shower, door lock, kitchen tap and no hot water! They told me only on the day I collected the keys that it was landlord managed not Move managed so I was stranded with a falling apart property! Absolutely ridiculous. No one seems to know how anything in the flat works, anything about the bills, and the state that the last tenant has left it in! Plus I have no inventory so I am making one myself. My deposit is still not protected and every time I ring up they are rude and unhelpful. Stay well clear! Only giving 2 stars because Holly has been quite supportive throughout my time with Move, everyone else has been abismal.
Attached Filesnbsp;
Comment on agent fees
‚£150 for a lengthy application process. Those conducting the application were brilliant (experian and endsleigh) but the agency hadn't got back to me say they have received my application for days after experian and told me they have finished reviewing it!
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“To anybody thinking of buying over RESIDENTIAL as their letting ......”

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Jun 16,2014
Minithumbdown
By: 'Ian'
Jun 16,2014
5 people found
this helpful
To anybody thinking of buying over RESIDENTIAL as their letting agent, take some advice of somebody who has experienced their "management" and don't go near Them! Fake credit check on the Tennent, unanswered calls, emails, no monitoring of accounts -we had to inform them the ...
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What agent could do to change your mind?
Monitored and managed the property as claimed
Attached Filesnbsp;
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“If you want poor service as a tenant, look no ......”

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Mar 04,2014
Minithumbdown
By: 'Martin'
Mar 04,2014
5 people found
this helpful
If you want poor service as a tenant, look no further. I had to report broken heating a number of times during winter to get the boiler even partially fixed. Everytime I rang up it was "its up to the landlord". When I complained about ...
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What agent could do to change your mind?
The agent could admit responsibility for my poor experience to begin with. The staff should apologise for the way I have been treated. They should attend a training course in customer relations.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure set.
Last updated at 12:29 PM 09/03/2020 by Charlotte

Awards won by Move Residential, Liverpool L18 1LN



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