0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
65% lettings fee satisfaction
Apr 06,2017
Apr 06,2017
4
people found
this helpful
this helpful
Inflexible would be the first word that springs to mind, already a tenant of theirs and trying to move, they insist on utilising their forms despite my offer being made by email! I offered to pay for the referencing and give them a holding deposit but that was not their system so they can't oblige. Since looking at apartments with them all I got was negativity you can't do this you can't do that, may I remind them that it's our money and in most cases many many tens of thousands and yet you may as well be Scum, the tenant has no choice do it or go away, I chose to do the latter. They have lost my business and the prospective business on the apartment I am in now. Hurrah
Comment on agent fees
I was moving into an empty flat and they still want 170 for a checkin, mental
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Apr 07, 2017
We're sorry to hear about your experience Leslie. Your feedback is really important to us and we'd really welcome the opportunity to discuss your experience further. Please could you email [email protected] with your contact details as our Lettings Director would like to get in touch.
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Latest Reviews
19th Nov 2018
reviewed by 'Roland'
15th Nov 2018
reviewed by 'Mei'
14th Nov 2018
reviewed by 'Alexander'
14th Nov 2018
reviewed by 'Karina'
Opening Hours
Address
Johns & Co
8 New Providence Wharf, 1 Fairmont Avenue
London
Greater London
E14 9PA
020 7118 0343
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £398,000 | £398,000 |
| Lettings | 100% | 65% | £1,300 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 12 | 9 | 0 | 0 | 3 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 19,2018
Nov 19,2018
0
people found
this helpful
this helpful
Paulo is the best real estate agent I have been working with. Accessible, pays attention to detail, very knowledgable and cool. I highly recommend him if you are looking for your next dream home....
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Comment on agent fees
Paulo is the best real estate agent I have been working with. Accessible, pays attention to detail, very knowledgable and cool. I highly recommend him if you are looking for your next dream home.
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Nov 16,2018
Nov 16,2018
1
people found
this helpful
this helpful
Highly efficient from start to finish
I rarely leave reviews however the sales team has helped me throughout the entire process, from using the right mortgage broker, to picking the most efficient solicitor and have been absolute stars from start to finish
Namely Nikolay, Jonathan ...
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Nov 15,2018
Nov 15,2018
1
people found
this helpful
this helpful
Ivan and Paulo was extremely helpful with the letting of my property in city Island.
Was having consistent problems with deliveries and Paulo went the extra mile to ensure there was no problems with delivery access on site.
My property was rented out within a ...
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Comment on agent fees
Competitive
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Nov 14,2018
Nov 14,2018
1
people found
this helpful
this helpful
Working with Johns&Co to secure my flat in October 2018 was a very swift and easy process. The letting agents were very accommodating and flexible. I was always kept informed about the status of the contract and the agents were always happy to walk through ...
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Comment on agent fees
Good
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Nov 14,2018
Nov 14,2018
1
people found
this helpful
this helpful
Nikolay has been extremely helpful throughout the purchase of my property.
He is always prompt with his replies, detailed and always around if help is required.
Definitely an agent I will be reusing....
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Comment on agent fees
No agent fees required, I am a purchaser.
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Nov 14,2018
Nov 14,2018
0
people found
this helpful
this helpful
Joley helped me sort out my contract and to answer all of the questions I had before signing away. I had a special situation concerning my passport and visa, and Joley had been very accommodating in terms of organizing the time that worked for me ...
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Comment on agent fees
Well, I think the fees are a little bit higher than anyone would generally prepare to pay, but I have little experience renting 'professionally' in London, so maybe that's why it's a shock (considering that the contract doesn't vary a lot from person to person). I do think that the inventory costs should be shared with the Landlord if they are not already, since it's in the best interests of both parties. Otherwise, it is what it is! I paid for high quality service.
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Nov 13,2018
Nov 13,2018
1
people found
this helpful
this helpful
I relocated to London in the summer and needed somewhere to live quickly as I was staying in expensive temporary accommodation. I contacted Johns and Co after seeing their adverts for London City Island on rightmove and was able to view some apartments within 24 hours. ...
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Nov 12,2018
Nov 12,2018
1
people found
this helpful
this helpful
Paulo has dealt with my sister and I throughout the process of finding a new apartment and has been extremely helpful and accommodating. I would highly recommend Johns & Co but especially Paulo as he provides a personal touch....
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Nov 12,2018
Nov 12,2018
1
people found
this helpful
this helpful
I am very happy with the service provided by Paulo, he showed me an extensive list of options, agreed to meet me twice for viewings, and was very responsive to all my questions. The application process went smoothly and every step was explained well, no ...
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Comment on agent fees
Fees are a bit too high, having dealt with a few agencies before, Johns&Co's fees are 2-3 times higher
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Nov 12,2018
Nov 12,2018
1
people found
this helpful
this helpful
My experience with Johns&Co and especially Paulo Machado is certainly a positive one. Apart from the delays here and there, the transaction went almost flawless and I am happy with my new property....
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Comment on agent fees
good
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Nov 09,2018
Nov 09,2018
1
people found
this helpful
this helpful
The experience was painless and the service was excellent.
Very professional team, very communicative and helpful-really easy to work with and rent through.
I would highly recommend JOHNS&CO, New Providence Wharf....
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Nov 08,2018
Nov 08,2018
1
people found
this helpful
this helpful
I have previously worked with Nikolay on a couple of purchases and he has been incredibly helpful and responsive. Always goes go the extra mile for his clients. I noticed that he is happy to help even when a task is not a part of ...
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Comment on agent fees
reasonable fees
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Yes
Nov 08,2018
Nov 08,2018
1
people found
this helpful
this helpful
I urgently needed a new place after a mix up with a previous agent. Paulo was quick to respond to my enquiry and very quickly found me a new flat at the right price in the building I wanted. Thank you!...
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Comment on agent fees
Fine
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Yes
Nov 08,2018
Nov 08,2018
1
people found
this helpful
this helpful
Outstanding! My whole process was smoothly managed by Johns&Co from the start to the end. I would like to particularly thank Olga for being so friendly, professional, proactive and efficient. Thank you so much for all your fantastic work guys....
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Nov 07,2018
Nov 07,2018
1
people found
this helpful
this helpful
Johns &co recently found me a flat with short notice and got me moved in within 3 days. I could not of asked for a better experience from Ivan, he was extremely helpful and made the move go as smoothly as possible.
I have been living ...
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Nov 07,2018
Nov 07,2018
1
people found
this helpful
this helpful
I was accommodated in short notice, and was dealt with in a professional manner. I wish I was told about the large sum to be paid as deposit in advance....
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Nov 07,2018
Nov 07,2018
1
people found
this helpful
this helpful
Great service before aswell as during rental for the third year running. Highly recommended. Has made the process of a changing apartments hassle free....
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Comment on agent fees
Good
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Yes
Nov 07,2018
Nov 07,2018
2
people found
this helpful
this helpful
Very good experience with Ivan at Johns & Co. The agent showed himself as very prepared in every aspect of the negotiation providing quick and ad-hoc answers and assisting in all the requests we made. Strongly suggested if you are looking for well priced property in ...
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Oct 12,2018
Oct 12,2018
4
people found
this helpful
this helpful
If you are planning on using Johns & Co I recommend that you do not! Working in property myself I know that they are one to avoid. Myself and my partner rented with them for a year and even decided to exercise our break option because ...
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Comment on agent fees
Terrible, complete rip off
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Oct 04,2018
Oct 04,2018
3
people found
this helpful
this helpful
Do not use this agency for any kind of service.
Me and my wife moved to London and wanted to rent an apartment in Royal wharf. We selected an apartment posted by Johns&Co and what happened next was unbelievable and unheard of. We could ...
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Comment on agent fees
Never got us the apartment. Kept our fees for a month
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Oct 04, 2018
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(1)
Hello Muz1, thank you for taking the time to leave us feedback. We're sorry that your experience didn't match our usual standards and we'd really like to look into this further - please could you email [email protected] with your contact details so we can investigate? ...
May 11,2018
May 11,2018
8
people found
this helpful
this helpful
Second time tenancy, second time waited for an unrealistic period to get my security deposit back. Please be very wary of this agent, they are full of excuses when it comes to getting back what you are rightfully owed! They use very sharp business practices ...
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Comment on agent fees
Overly expensive for such a poor service
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Sep 20, 2018
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Couldn't agree more, we've just exercised a break option because Johns & Co were so awful. Property manager was useless and we had constant issues with them. ...
Apr 26,2018
Apr 26,2018
4
people found
this helpful
this helpful
The only time Johns&Co provided decent service was when I was looking for a flat to rent. Once I signed the contract and paid all the fees to the agency, it all went downhill. I had a property manager, whose only job was to ...
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May 18, 2018
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(4)
We'd really appreciate it if you could email [email protected] your real name and contact details so we can look into this further. Thank you, JOHNS&CO. ...
Feb 15,2018
Feb 15,2018
3
people found
this helpful
this helpful
I was looking for a flat to buy in Canary Wharf area. I was recommended to check the web-site of this agency since it had some suitable-to-me options.
After I checked and contacted the agent, I was trying to organise the viewing for 3 flats. However, ...
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Feb 16, 2018
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(1)
Sorry to read this RP. We'd like to investigate this further - please can you email [email protected] with your contact details so we can get in touch. Many thanks, JOHNS&CO. ...
Sep 20,2017
Sep 20,2017
6
people found
this helpful
this helpful
You should not sign an agreement with this agency or give money in advance. I am à French student and did an internship in London this year. I wanted to rent a studio. The agency Johnsandco asked me a deposit of £500 to remove the ad from ...
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Feb 27, 2018
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This agency is the worst don't do rent with them they have a dubious way of taking your money and not giving it back to ...
Aug 24,2017
Aug 24,2017
7
people found
this helpful
this helpful
We had the worst experience with Johns and Co. We signed a contract, paid everything in advance and even agreed on getting the keys on a certain date and went travelling to another country. In the middle of our holiday, we received an email, that ...
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Comment on agent fees
Terrible!
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Jul 14,2017
Jul 14,2017
3
people found
this helpful
this helpful
Positive experience with our letting agent, very personal, quick to respond and completed the offer procedure well. Not very knowledgable about the property however and did provide some incorrect information.
Experience with Administrative assistant who looked after the contract etc. couldn't have been much worse. ...
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Comment on agent fees
average
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Jul 17, 2017
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(1)
Thanks for taking the time to provide feedback Alex. We're sorry that your experience didn't match our usual standards and we'd really like to look into this further - please could you email [email protected] with your contact details so we can investigate this further? Thank you. ...
Apr 06,2017
Apr 06,2017
4
people found
this helpful
this helpful
Inflexible would be the first word that springs to mind, already a tenant of theirs and trying to move, they insist on utilising their forms despite my offer being made by email! I offered to pay for the referencing and give them a holding deposit ...
read full review
read full review
Comment on agent fees
I was moving into an empty flat and they still want 170 for a checkin, mental
Was this helpful?
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Yes
Apr 07, 2017
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(1)
We're sorry to hear about your experience Leslie. Your feedback is really important to us and we'd really welcome the opportunity to discuss your experience further. Please could you email [email protected] with your contact details as our Lettings Director would like to get in touch. ...
May 01,2015
May 01,2015
2
people found
this helpful
this helpful
I used Jay Clarke at Johns and Co to let my property out in New Providence Wharf. Him and his team did a fantastic Job and handled everything in a professional manner. I would definitely recommend them and was happy with the level of service ...
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Comment on agent fees
very Fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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