Stirling Ackroyd
Addlestone, KT15
4.7/5, 129 reviews
91% recommended
87% sales valuation accuracy
95% sales fee satisfaction
97% lettings valuation accuracy
92% lettings fee satisfaction

“Very pleased with Regents staff, Beth and Rich. We first ......”

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Apr 06,2017
Minithumbup
By: 'Marc'
Apr 06,2017
0 people found
this helpful
Very pleased with Regents staff, Beth and Rich. We first met Beth at the property we we're viewing, she made us feel at ease and was very knowledgeable when we asked questions. We actually thought before the viewing that we might not like the property because the bathroom was downstairs, turns out that we we're very wrong as when we viewed it, we loved it. Having lived in the property for a few weeks now, we all absolutely love it and the landlord is wonderful. From the point of placing our offer, till the point we collected our keys, Beth and Rich were very professional and always kept us updated through the whole process.
Comment on agent fees
Agents fees were good, given their professional service.
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Opening Hours
Address

Stirling Ackroyd
154 Station Road
Addlestone
Surrey
KT15 2BD
01932 504 437

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 87% 95% £140,000 £610,000
Lettings 97% 92% £680 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 34 9 18 1 17 0 3 1
Areas covered
  • KT12
  • Brooklands, Byfleet, New Haw,
  • KT13
  • KT14
  • Row Town, Weybridge, Woodham
  • KT15
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“Was pleased with the amount of work put in to......”

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Mar 17,2021
Minithumbdown
Toby
By: 'Ann'
Mar 17,2021
0 people found
this helpful
Was pleased with the amount of work put in to get the paperwork done and all the references, they were very helpful and patient due to this turn of events, we got there eventually, was pleased with everything and it all went went in the ...
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“A short note to say a huge thank you to Max a......”

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Nov 22,2020
Minithumbup
By: 'Graeme'
Nov 22,2020
0 people found
this helpful
A short note to say a huge thank you to Max and Toby - they were both professional and hugely helpful when we working through a letting last month. A pleasure to work with them both....
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“I been dealing with Townends for a few years ......”

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Aug 27,2020
Minithumbup
By: 'Manuela'
Aug 27,2020
0 people found
this helpful
I been dealing with Townends for a few years now and recently I had a few problems when tenant moved out, but with the help of Yvonne and Max from Addlestone branch things are getting sorted out very efficiently. They always respond to my emails ...
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“Liers, cheats and couldn't care less once you are in....”

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Jun 16,2019
Minithumbdown
By: 'Max'
Jun 16,2019
0 people found
this helpful
Absolute joke of a company. The pure arrogance of the staff wouldn't be so bad but the outright lies to part you with your cash are outrageous. Have now been living in a flat for 8 months with the worst neighbours I have ever experienced and ...
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Comment on agent fees
Very bad
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“As a tenant, I'm very confused to why they have ......”

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Mar 01,2018
Minithumbdown
By: 'Thoma'
Mar 01,2018
8 people found
this helpful
As a tenant, I'm very confused to why they have such high ratings. From the start they seem genuine and were very good at arranging viewings and being flexible with the times. However, the moment I paid the holding deposit it went downhill very quickly. ...
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Comment on agent fees
Very high, been with 3 other estate agents in Egham area - never paid more than £300 - was charged double here. I don't understand what the money goes towards as you have to compile all the documents and fill in forms - they just forward your emails, my cat could do a better job.
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“I recently signed up with Regents which I bitterly regret. ......”

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Jan 05,2018
Minithumbdown
Ben
By: 'A'
Jan 05,2018
3 people found
this helpful
I recently signed up with Regents which I bitterly regret. I had to chase them to do their job efficiently and market the property. They have made false promises and ignored me when they can't be bothered to answer a simple question. When they eventually ...
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Comment on agent fees
Bad
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“We wanted to leave some feedback but unfortunately the link ......”

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Nov 07,2017
Minithumbup
By: 'Onourway'
Nov 07,2017
0 people found
this helpful
We wanted to leave some feedback but unfortunately the link on your letter doesn't work and when typed into a browser it just opens a generic Regents webpage. We just wanted to say we were very pleased with the service we received from Regents. After ...
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Comment on agent fees
Competitive
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“Absolutely brilliant service. We saw a property that we liked. ......”

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Oct 01,2017
Minithumbdown
By: 'Costas'
Oct 01,2017
0 people found
this helpful
Absolutely brilliant service. We saw a property that we liked. Max set up a viewing. Helped us all the way through. Was always at the other end of the phone if we had questions and even set up a second viewing so we can measure ...
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Comment on agent fees
Good
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“I recently completed on the sale of my house in ......”

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Sep 02,2017
Minithumbup
By: 'Jamie'
Sep 02,2017
0 people found
this helpful
I recently completed on the sale of my house in Addlestone (August 17). We spoke to several of the major agents in Addlestone and found Ryan and his team at Regents to be very professional and we built a good relationship from the first meeting. Throughout ...
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Comment on agent fees
Good - worth it
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“Buying a first property can be stressful, but Ryan made ......”

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Jul 26,2017
Minithumbup
By: 'Jon'
Jul 26,2017
0 people found
this helpful
Buying a first property can be stressful, but Ryan made the whole process flow seemlessly. He kept us informed at all times and was extremely helpful and quick to answer any questions we might have had. The whole process went smoothly and we are now ...
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“I cannot express sufficiently the good work that Ryan did ......”

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Jul 26,2017
Minithumbup
By: 'Claire'
Jul 26,2017
0 people found
this helpful
I cannot express sufficiently the good work that Ryan did for myself and my brother when we had to sell our Mother's home. He was polite, knowledgeable and sympathetic to our situation. His communication was excellent and we knew what was happening at every stage. ...
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Comment on agent fees
Fees were explained at the outset and I feel that all the help we had from Ryan made the fee worthwhile.
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“Max was really helpful during the whole process and was ......”

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Jul 21,2017
Minithumbup
By: 'Jin'
Jul 21,2017
0 people found
this helpful
Max was really helpful during the whole process and was very knowledgable about the area and local amenities. He considered our requirements and desires with great care and found us a beautiful place to live. I would definitely recommend the agency and of course Max ...
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Comment on agent fees
Slightly high but worth it
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“Richard was extremely helpful when letting our property. He was ......”

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Jun 10,2017
Minithumbup
By: 'alsumisa'
Jun 10,2017
0 people found
this helpful
Richard was extremely helpful when letting our property. He was always cheerful and pleasant and let the property quite quickly. I have no hesitation in recommending him....
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Comment on agent fees
The fees seem fairly average
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“I dealt with Richard on my first personal property rental ......”

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May 25,2017
Minithumbup
By: 'AMG'
May 25,2017
0 people found
this helpful
I dealt with Richard on my first personal property rental and he was really friendly, patient and kind and answered every single one of my questions...and there were many! I'm very grateful for his knowledge and experience and in helping me through the entire ...
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Comment on agent fees
Competitive prices
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“We had a deal with Richard and Beth, I really ......”

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May 04,2017
Minithumbdown
By: 'JM'
May 04,2017
0 people found
this helpful
We had a deal with Richard and Beth, I really appreciate their professional help and support! Especially Richard who was very helpful with all of our requests Thank you both...
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Comment on agent fees
Agency fees are quite high comparing with other agencies
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“Very pleased with Regents staff, Beth and Rich. We first ......”

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Apr 06,2017
Minithumbup
By: 'Marc'
Apr 06,2017
0 people found
this helpful
Very pleased with Regents staff, Beth and Rich. We first met Beth at the property we we're viewing, she made us feel at ease and was very knowledgeable when we asked questions. We actually thought before the viewing that we might not like the property ...
read full review
Comment on agent fees
Agents fees were good, given their professional service.
Was this helpful? Yes

“My mother and me got amazing help from Beth, as ......”

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Apr 03,2017
Minithumbup
By: 'Beth'
Apr 03,2017
0 people found
this helpful
My mother and me got amazing help from Beth, as first time renting she explained and really guided us to getting our new lovely home. Amazing team and support from Beth & Richard. Thanks again....
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Comment on agent fees
Good
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“Ryan gave me the highest of four valuations for my ......”

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Apr 03,2017
Minithumbup
By: 'Furai'
Apr 03,2017
0 people found
this helpful
Ryan gave me the highest of four valuations for my property. I did not expect to achieve that, but in fact I have achieved more than I would have expected, and am very happy with the result. I was kept well informed on proceedings, and ...
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Comment on agent fees
Good
Was this helpful? Yes

“Ryan was always available for any queries or questions I ......”

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Apr 01,2017
Minithumbup
By: 'Alison'
Apr 01,2017
0 people found
this helpful
Ryan was always available for any queries or questions I had, he was very polite and reassuring of any problems ,very friendly and easy to talk to...
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“Richard is a great professional. He assisted my wife and ......”

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Feb 26,2017
Minithumbdown
By: 'Celso'
Feb 26,2017
0 people found
this helpful
Richard is a great professional. He assisted my wife and I finding the right property. Richard always replies our questions promptly as well as sorting everything we need....
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“Richard was very proactive and got viewings booked in and ......”

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Feb 24,2017
Minithumbup
By: 'Kate'
Feb 24,2017
0 people found
this helpful
Richard was very proactive and got viewings booked in and a tenant found extremely quickly. He communicated regularly and gave sound advice....
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Comment on agent fees
A competitive price.
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“Extremely helpful and was very quick to respond to any ......”

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Feb 10,2017
Minithumbup
By: 'G'
Feb 10,2017
0 people found
this helpful
Extremely helpful and was very quick to respond to any queries that I had throughout the process. Richard is highly recommended....
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Comment on agent fees
Agents fees were fair for the level of service received.
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“Very good generally, It was a bit unfortunate that I ......”

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Feb 08,2017
Minithumbup
By: 'Martin'
Feb 08,2017
0 people found
this helpful
Very good generally, It was a bit unfortunate that I think I had about 3 different people leave during the few months it took to sell my property. High staff turnover maybe as they don't feel valued? There was a period when I didn't get any ...
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Comment on agent fees
Competitive.
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“A great team: very helpful and professional, they provide accurate ......”

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Dec 13,2016
Minithumbup
By: 'Simon'
Dec 13,2016
0 people found
this helpful
A great team: very helpful and professional, they provide accurate advice on setting fair market rents, finding quality tenants and ensuring no void periods. Fees are competitive. I would recommend them highly....
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Comment on agent fees
Fees are competitively priced
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“courteous and efficient. Found us tenants very quickly and after ......”

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Dec 04,2016
Minithumbup
By: 'JN'
Dec 04,2016
1 people found
this helpful
courteous and efficient. Found us tenants very quickly and after a minor misunderstanding with access codes, we were able to complete all the formalities on line...
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Comment on agent fees
didn't have much time to shop around but the lowest quote
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“Richard was briliant. He helped us to get a place ......”

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Oct 13,2016
Minithumbup
By: 'Mizzy'
Oct 13,2016
0 people found
this helpful
Richard was briliant. He helped us to get a place in a short space of time. He was easy and quick to get hold off and would call me back. Very friendly and professional. Stacey was very good too. Always there to help when needed. ...
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“Stacey and everybody from Regent that we worked with were ......”

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Oct 10,2016
Minithumbup
By: 'Diana'
Oct 10,2016
0 people found
this helpful
Stacey and everybody from Regent that we worked with were very helpful throughout this letting process. Stacey gave us helpful information and good advices that made the change quicker and easier especially because this was the first time we were renting a house....
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Comment on agent fees
Good
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“Richard was great; he listened to what I wanted in ......”

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Oct 03,2016
Minithumbup
By: 'Leeanne'
Oct 03,2016
0 people found
this helpful
Richard was great; he listened to what I wanted in my property search. He was easy to get hold off and would call me back promptly. Very friendly and professional....
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“Stacey and Richard were really helpful for me and my ......”

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Oct 03,2016
Minithumbup
By: 'Sajjan'
Oct 03,2016
0 people found
this helpful
Stacey and Richard were really helpful for me and my family to settle down in our new property. Always conveyed the realistic information to me that helped me to plan accordingly.I will surely introduce Stacey and Richard to my friends for their property needs....
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Comment on agent fees
Value for money
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“Richard was brilliant. We really valued his open and honest ......”

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Oct 02,2016
Minithumbup
By: 'Matt'
Oct 02,2016
0 people found
this helpful
Richard was brilliant. We really valued his open and honest approach and it was refreshing to deal with someone with his approach. When going on leave, Mark stepped in to cover Richard and we didnt see anything missed, the process carried on and Mark was ...
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Comment on agent fees
Fee's were really reasonable
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No image available Lucy
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:10 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
Last updated at 5:10 PM 17/03/2023 by allAgents

Awards won by Stirling Ackroyd, Addlestone KT15 2BD



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