100% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction
Apr 24,2012
Apr 24,2012
6
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this helpful
I've just had a call from the rudest Estate Agent I've ever dealt with, Tim Mcarthy based in Rochester.
I'm a buy to let investor keen on building my portfolio in Kent and as such have spoken to many Estate Agencies, none of which have got my address. Tim laughed at me when I asked politely if I could refrain from supplying an address and went on to say he wouldn't organise any viewings unless I gave it to him. There was a few minute stand off when Tim said finally Manns wouldn't do business with me. As far as I'm concerned all the Estate Agent needs is an ability to contact me, and unless he's planning on dropping round to my house, he doesn't need my home address. I have dealt with many Estate Agents either when buying, selling or renting properties out and I have never had the misfortune of dealing with one so unprofessional and unpleasant. I have dealt with Manns EAs before and have had good experiences. I hope Tim isn't a refection of the business's morals as they move into the future.
I'm a buy to let investor keen on building my portfolio in Kent and as such have spoken to many Estate Agencies, none of which have got my address. Tim laughed at me when I asked politely if I could refrain from supplying an address and went on to say he wouldn't organise any viewings unless I gave it to him. There was a few minute stand off when Tim said finally Manns wouldn't do business with me. As far as I'm concerned all the Estate Agent needs is an ability to contact me, and unless he's planning on dropping round to my house, he doesn't need my home address. I have dealt with many Estate Agents either when buying, selling or renting properties out and I have never had the misfortune of dealing with one so unprofessional and unpleasant. I have dealt with Manns EAs before and have had good experiences. I hope Tim isn't a refection of the business's morals as they move into the future.
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23rd Nov 2023
reviewed by 'Chanel L Whyte'
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £305,000 | £375,000 |
| Lettings | 98% | 94% | £500 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 41 | 3 | 53 | 7 | 2 | 0 | 0 | 1 | 5 | 0 |
Areas covered
- SE13
- SE10
- SE8
- SE9
- SE4
- SE15
- SE16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Nov 23,2023
Nov 23,2023
1
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Katie has been extremely helpful and supportive throughout the 10 years renting. She is professional friendly and trustworthy. She is quick and efficient with dealing with any of my enquiries and great with communicating. She has been a great help
Thank you Katie...
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Sep 05,2023
Sep 05,2023
0
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Katie and Scott was very helpful and professional throughout the entire process.
Always there when we needed advice /Guidance....
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Sep 03,2021
Sep 03,2021
0
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I have received good service and the follow up of the professional and helpful staff members has been a good experience...
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Aug 24,2021
Aug 24,2021
1
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Really helpful and personalised service throughout the process of setting up my new tenancy. I felt like I knew at all times what was happening and what the next steps were and all my queries were attended to promptly. This was particularly appreciated given the ...
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Jun 08,2021
Jun 08,2021
0
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Good service. The whole letting process went very smoothly. The communication is also very fast and responsive. Laura Gillespie is very professional and easy to work with....
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Apr 09,2021
Apr 09,2021
0
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Laura Gillespie was really clear about my enquiry and made letting my flat simple and smooth. She did everything correctly and quickly....
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Feb 24,2021
Feb 24,2021
0
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Quick response, Scott Davies is very helpful guy, he can sort everything little things for you. Super fast letting along with professional handling. Highly recommended!...
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Nov 12,2020
Nov 12,2020
0
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My experience with Mann Lewishan was tremendous satisfactory! Their service was excellent with readiness and response, my all process finished in matter of days. I will definitely give 5 star!...
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Sep 14,2020
Sep 14,2020
0
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Property was well marketed and we had a choice of tenants who were willing to pay the asked rental amount....
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Aug 06,2020
Aug 06,2020
0
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Excellent Agency! Very Professional and easy to work with. I would recommend MANN LETTINGS!
Especially Scott Davies, he makes sure that the customer are taken care off. Very satisfied with the services provided....
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Jul 21,2020
Jul 21,2020
0
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I had an excellent and interesting experience with Mann letting (Lewisham branch) excellent customer service and a warm, prompt services rendered....
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Jul 06,2020
Jul 06,2020
0
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Very professional and quickly sorted out the rent of my house - would refer them to anyone i know went above and beyond for me....
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Jun 04,2020
Jun 04,2020
0
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Mann and Co in Lewisham have been helping me over several years on the occasions that I needed some help with finding tenants. They have always secured good tenants and were quick to strike up a good working relationship. Scott and his team are proactive, ...
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Nov 04,2019
Nov 04,2019
0
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Excellent and professional service from by Scott and the rest of the team! The entire process from finding tenants, doing the inventory and background checks as well as the check-in went smoothly...
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Sep 11,2019
Sep 11,2019
0
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Professional, helpful and thorough. As a first time Landlord I would highly recommend using Mann’s at Lewisham to manage your property. Letting the family home of 35 years was daunting but they made me feel comfortable in the choice I had made....
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Jul 18,2019
Jul 18,2019
0
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Would strongly recommend Mann Lettings' services. I was looking to rent out my property for the first time and the whole process from my first interaction to my new tenants movings in went very smoothly. I appreciated the care that Scott and his team took ...
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Jun 20,2019
Jun 20,2019
0
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Always top service and am a returning landlord to use Mann Lewisham and in particular work with Scott and his staff....
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Comment on agent fees
Good value
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Jun 19,2019
Jun 19,2019
0
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Both Roberta and Scott gave great service throughout the process.
They were professional and helpful in seeking a tenant for me....
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Comment on agent fees
Reasonable
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Apr 01,2019
Apr 01,2019
0
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Mann Lettings Lewisham have been very helpful and quick by helping me with my search and finding the perfect property for me! I would highly recommend them. Very professional and quick with enquiries too!...
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Comment on agent fees
Good
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Mar 20,2019
Mar 20,2019
0
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From start to finish I have been highly impressed with the service provided. Highly professional and efficient, would highly recommend to anyone....
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Comment on agent fees
Good
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Mar 09,2019
Mar 09,2019
0
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Excellent service. Has been incredibly proactive in helping to manage property and dealing with tenants. I would highly recommend his services....
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Feb 28,2019
Feb 28,2019
0
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Generally looks after clients well. Areas to be improved include responsive times including returning calls when client leaves voice mail. The more responsive the better that trust....
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Comment on agent fees
Agents fees are fair.
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Feb 13,2019
Feb 13,2019
0
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Very engaged through the process and proactive in resolving matters. Speedy in gertting people in to view the property which resulted in a quick offer at the asking price....
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Feb 01,2019
Feb 01,2019
0
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Really great service from Mann Lettings at Lewisham. Good communication, all went smoothly from start to finish!
I would highly recommend Mann Lettings....
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Comment on agent fees
Initially thought they were a bit high, but service excellent.
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Jan 19,2019
Jan 19,2019
0
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+ fast handling of rent issues
+ very good contact
- fob to the key was to be ready within 3-4 days, we wait almost 2 months and we do not know anything, we still only translate to another date.
- no heating in the apartment, we reported ...
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Comment on agent fees
Marina is a nice, contact person. I have no problem with her. I have a problem as the agency disposes of people if they have a problem with the apartment
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Dec 17,2018
Dec 17,2018
0
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The best agents I have ever dealt with, I entrusted Scott and his team to find tenants and manage our properties in London. At all times we have found them to be very professional in every aspect of their management skills, and approachable in all ...
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Comment on agent fees
Very satisfied, a great service always.
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Sep 17,2018
Sep 17,2018
0
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A positive experience. Very helpful in speeding up the process due to our urgent necessity to move in but a certain date. Prompt answers to our questions....
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Comment on agent fees
Fees on the high side but in keeping with most of the other agencies I looked at
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Sep 14,2018
Sep 14,2018
0
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Had such a good and non-stressful moving experience with Mann and our agent Roberta! She is fantastic and helped at every stage of the process! Would really recommend going with Mann with your next move!...
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Comment on agent fees
Slightly expensive, however not much more expensive than any other London agency! Reasonable and no hidden fees, everything is black and white.
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Aug 02,2018
Aug 02,2018
0
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We have worked with Scott and his team for 4 years now, we are very pleased with their professional services in all aspects. They are super organised, efficient and effective, especially they are excellent with finding good tenants and managing tenants. I have recommended them to ...
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Comment on agent fees
Good and reasonable.
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Jul 25,2018
Jul 25,2018
0
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Scott is a professional letting manager. His service is centred by customers and focuses on quality and satisfaction of his customer. Communicating with him is easygoing, efficient and with no hidden conditions. I am glad to have chosen him as my letting agent and would ...
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Comment on agent fees
Fair.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:26 PM 13/07/2017 by scott davies
Best Letting Agent in SE13 
My advice is that you look over the story of Suzy Lamplugh. I would never take anyone out viewing unless i have a full address. This is standard secruity.
Jack