67% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Apr 05,2017
Apr 05,2017
3
people found
this helpful
this helpful
My patience with Your Move Has ran out. My overall experience with Your Move has been dreadful and I would urge anyone who is considering renting through them to definitely re-consider. They have terrible communication between branches and if you have a question it'll go through three different departments before you get a lacklustre answer. These are the details of the incredibly stressful situation I found myself in because of renting with Your Move.
I had been living in my property for 4 years and after 18 months the property was sold to a different landlord and then let through Your Move. During my time with them they have been extremely lazy with getting maintenance issues resolved, reimbursing my over payment of rent and getting my damage deposit back. I could never get a straight answer any time I called up with a query and I was often fobbed off with Can I call you back? and never received anything after that.
Me and my flatmate decided to break our tenancy early, due to this we were to pay upfront a total of three months rent (£1,425) until a suitable tenant was found. Due to this cost I made sure that the property was in pristine condition to assure that I would get my full damage deposit back. The whole property was professionally painted, the carpets professionally cleaned (according to the long-time caretaker of the building the carpets hadn't been touched in over 12 years) and I also hired a professional cleaner to scrub the flat to make sure it was in immaculate condition. Overall the process cost me £150 and I officially handed my keys in on the 20th February.
After hearing nothing for over a month despite numerous phone calls and emails the terminations department sent me an email regarding the check out on Friday 24th March, in the email they stated that the check-out was to be on Monday and if I wanted to be present for it I had to be there for 09:45, despite them knowing that I work 08:30-16:30 Monday to Friday. So to be present for the check-out I had to take time off work which was extremely inconvenient. When the woman from the check-out team had arrived, she was 30 minutes late and she did not know I was going to be present despite me emailing terminations letting them know I was going to be there.
I was advised that there would be a tenant moving in on Wednesday so the check out report was to be submitted by Tuesday which it was. Me and my former flatmate agreed that the report as acceptable and to proceed to submit it to the deposit protection scheme. Since then we have heard nothing about it's progress. I was also assured that I would have had my rent reimbursed to me by Friday 31st March as there was a tenant in the property. After numerous phone calls and emails it is Wednesday 5th April and I still have not had my rent reimbursed.
I will never be letting or buying from Your Move in the future, they have been the worst estate agents I have ever had to deal with and I hope that this review gives potential tenants and idea of how incompetent they are.
I had been living in my property for 4 years and after 18 months the property was sold to a different landlord and then let through Your Move. During my time with them they have been extremely lazy with getting maintenance issues resolved, reimbursing my over payment of rent and getting my damage deposit back. I could never get a straight answer any time I called up with a query and I was often fobbed off with Can I call you back? and never received anything after that.
Me and my flatmate decided to break our tenancy early, due to this we were to pay upfront a total of three months rent (£1,425) until a suitable tenant was found. Due to this cost I made sure that the property was in pristine condition to assure that I would get my full damage deposit back. The whole property was professionally painted, the carpets professionally cleaned (according to the long-time caretaker of the building the carpets hadn't been touched in over 12 years) and I also hired a professional cleaner to scrub the flat to make sure it was in immaculate condition. Overall the process cost me £150 and I officially handed my keys in on the 20th February.
After hearing nothing for over a month despite numerous phone calls and emails the terminations department sent me an email regarding the check out on Friday 24th March, in the email they stated that the check-out was to be on Monday and if I wanted to be present for it I had to be there for 09:45, despite them knowing that I work 08:30-16:30 Monday to Friday. So to be present for the check-out I had to take time off work which was extremely inconvenient. When the woman from the check-out team had arrived, she was 30 minutes late and she did not know I was going to be present despite me emailing terminations letting them know I was going to be there.
I was advised that there would be a tenant moving in on Wednesday so the check out report was to be submitted by Tuesday which it was. Me and my former flatmate agreed that the report as acceptable and to proceed to submit it to the deposit protection scheme. Since then we have heard nothing about it's progress. I was also assured that I would have had my rent reimbursed to me by Friday 31st March as there was a tenant in the property. After numerous phone calls and emails it is Wednesday 5th April and I still have not had my rent reimbursed.
I will never be letting or buying from Your Move in the future, they have been the worst estate agents I have ever had to deal with and I hope that this review gives potential tenants and idea of how incompetent they are.
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1st Feb 2022
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5th Nov 2020
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5th Apr 2017
reviewed by 'Natalie'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 50% | £0 | £0 |
| Lettings | 100% | 67% | £650 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 03,2024
Apr 03,2024
0
people found
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This review relates to the exceptional service received from Your Move in Southampton - Lettings.
I have rented out my property through them for over 11 years & have received nothing but consistent outstanding, quality customer service. A true rarity in this day & age.
On so many ...
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Feb 01,2022
Feb 01,2022
0
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The rental department are fantastic, they have helped me no end with my properties. When there is a problem, they fix it! Only slight gripe is the accounts team are slow to respond....
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Nov 09,2020
Nov 09,2020
0
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Great letting agency!
I have always found the team at your move to be very helpful! I love how brilliant their photos and marketing are, much better than my previous agent. They have a happy landlord here and many others I am sure. Thank you ...
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Nov 05,2020
Nov 05,2020
0
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Great Service!
I have been a landlord with your move for several years and the team are fantastic! you always get through to someone who has been there for years and knows exactly how to help!...
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Oct 01,2017
Oct 01,2017
1
people found
this helpful
this helpful
In July I employed Your Move Lincoln to rent my property. Rep visited , was very plausible and confident and assured me that if I signed up today I would on,y lay 11.5 %. He omitted to tell me that did not include VAT and took the ...
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Comment on agent fees
When fees are quoted by their Rep. it MUST be made clear that this does not include VAT
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Apr 05,2017
Apr 05,2017
3
people found
this helpful
this helpful
My patience with Your Move Has ran out. My overall experience with Your Move has been dreadful and I would urge anyone who is considering renting through them to definitely re-consider. They have terrible communication between branches and if you have a question it'll go ...
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Aug 20, 2017
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(1)
You make me think that Your Move, Southampton is about to royally screw me. We also need to break the lease as I got a job in a different city. We discussed this when renewing the tenancy 6.5 months ago. They have raised the rent every year, and when we went to renew, a break clause for six months would have cost £20 more rent per month in addition to the already high raised rent. I knew this job opportunity was coming up, but I wasn't sure when it would be--it could have been 2 months or 6 mon ...
Dec 09,2016
Dec 09,2016
2
people found
this helpful
this helpful
While renting our experience with the agent was relatively smooth. However, the process of signing the contract and of leaving was made difficult by the agents. When moving in we were told numerous points about the flat / the process which turned out to be untrue ...
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Comment on agent fees
Not unreasonable in value, but it felt like we were being ripped off to be charged to sign, renew and leave the property with fees on top of the rent
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Aug 04,2015
Aug 04,2015
1
people found
this helpful
this helpful
I am shocked to see some of the reviews on here - I have just had a fantastic experience with the team in Southampton. I have just let my new flat and they were nothing but helpful and friendly. the whole experience was seamless and ...
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Comment on agent fees
Competitive fees and they were upfront about them too!!
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Sep 17,2014
Sep 17,2014
1
people found
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this helpful
When I saw the house everything was perfect and easy, we agreed on all the terms and everything was settled. I paid the fees (£300!) but I was sure I was making the right choice. But then the problems started. I had sent about 4 emails and ...
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What agent could do to change your mind?
Just don't say one thing to get the tenancy agreed and then they change it when it's too late to back out...Attached Filesnbsp;
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Nov 09, 2014
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i put a holding deposit down in the bognor branch. All was going well referancing went in ,asked if i could move in a week later due to surgery there was no problem as was honest about having had past rent arreas, i get a call 2 days before hospital that i was declined because of this, im not sure why they didnt say in first place waste of time and money. ...
Aug 31,2014
Aug 31,2014
3
people found
this helpful
this helpful
I made an appointment to view a property, your move cancelled it the same day and then re-scheduled the next day at 12 midday..they never turned up so I phoned them and someone said that they would get someone to ring me about coming out..30 ...
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What agent could do to change your mind?
Actually turn up to show me around..waste of space and timeAttached Filesnbsp;
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Apr 25,2014
Apr 25,2014
3
people found
this helpful
this helpful
I had to move to a repossession order to extract a tenant who had not paid rent for 5 months, there was zero support from Your Move for this procedure and little activity to prevent the lack of payment growing apart from sending letters to me ...
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What agent could do to change your mind?
Provide the service they are being paid to do Train the staff to be professional, not just after the next commission Cap the number of properties under management to ensure there is a good service level provided for each customerAttached Filesnbsp;
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Aug 22,2011
Aug 22,2011
7
people found
this helpful
this helpful
Absolutely disgusted with this agency. Rented a house with them but they did not mention the 'extra' charges which was not little but added up would be hundreds of pounds. Then argued that they have actually mentioned this when we signed the contract. Rubbish....
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What agent could do to change your mind?
nothing. I am fed up with Your Move and I hope it goes bankrupt. Just beware that one day because of their way of business somebody just might bring them to courtAttached Filesnbsp;
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Aug 03,2011
Aug 03,2011
7
people found
this helpful
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I was looking to rent a 2 bed flat in southampton and then I saw "your-move" with a promising ADVERT on their website. (Beleive me the ADVERT was very deceiving and said that heating was included in the rent. The heating is never turned on and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We were never told we would be responsible for paying the rent for our remaining months of lease up-front. We still have not been told this. I hope this won't be our experience.