50% sales valuation accuracy
33% sales fee satisfaction
Apr 04,2017
Apr 04,2017
7
people found
this helpful
this helpful
I don't want to go ito too much detail but as first time buyers Connells though they could take advantage of our small knowledge of how mortgages work and prices.
After going through their mortgage broker (£499 fee) because we were pretty much forced to go through them we were given quotes for home insurance and life insurance. These were said to be 'great deals', luckily I have worked in home and my partner if life and instantly said 'no' as the prices quote were astronomical.
Once we were not looking to go with the quotes, the adviser instantly turned bitter and starting ramming all the paper documents into a folder. She had already ripped us off with the broker fee so she got some commission at least.
What does the broker do you ask? nothing, absolutely nothing. It does NOT make it easier as they say that they will be doing all the chasing and everything will go through them. Not a chance, we had to chase everything after being given wrong pricing information, wrong forms were sent and wrong names were quoted.
We have since lodged a big complaint which has been returned with a slap in the face of £45 compo and a sarcastic letter saying they are 'puzzled' at our claim.
I can assure i will respond this this and if needs be go to the ombudsman as all i can say of Connells is that they are unprofessional, blaggers and estate agents in general should be more tightly regulated like the banks as they get away with everything.
We will never be going through Connells again and cannot warn people enough!!
After going through their mortgage broker (£499 fee) because we were pretty much forced to go through them we were given quotes for home insurance and life insurance. These were said to be 'great deals', luckily I have worked in home and my partner if life and instantly said 'no' as the prices quote were astronomical.
Once we were not looking to go with the quotes, the adviser instantly turned bitter and starting ramming all the paper documents into a folder. She had already ripped us off with the broker fee so she got some commission at least.
What does the broker do you ask? nothing, absolutely nothing. It does NOT make it easier as they say that they will be doing all the chasing and everything will go through them. Not a chance, we had to chase everything after being given wrong pricing information, wrong forms were sent and wrong names were quoted.
We have since lodged a big complaint which has been returned with a slap in the face of £45 compo and a sarcastic letter saying they are 'puzzled' at our claim.
I can assure i will respond this this and if needs be go to the ombudsman as all i can say of Connells is that they are unprofessional, blaggers and estate agents in general should be more tightly regulated like the banks as they get away with everything.
We will never be going through Connells again and cannot warn people enough!!
Comment on agent fees
Pointless, £499 for broker fee, gets you nothing but a horrible taste in your mouth.
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Latest Reviews
14th Jul 2021
reviewed by 'John'
4th Apr 2017
reviewed by 'Mitchd33'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 33% | £500,000 | £500,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 30,2022
Nov 30,2022
0
people found
this helpful
this helpful
Horrendous experience with connells longwell green. After a member of thier staff entered the property items of huge sentimental value went 'missing'. Very untrustworthy. AVOID...
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Jul 14,2021
Jul 14,2021
0
people found
this helpful
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my xpierience with Connells is slightly distorted due to the extended purchase time of my new property with the frustration being partly bourne by Connells however generally they went about thee buisness were supportive and finally the situation was resolved took a while but everybody ...
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Apr 04,2017
Apr 04,2017
7
people found
this helpful
this helpful
I don't want to go ito too much detail but as first time buyers Connells though they could take advantage of our small knowledge of how mortgages work and prices.
After going through their mortgage broker (£499 fee) because we were pretty much forced to go ...
read full review
read full review
Comment on agent fees
Pointless, £499 for broker fee, gets you nothing but a horrible taste in your mouth.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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