100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction
Apr 24,2012
Apr 24,2012
4
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I'd like to share my pain as a tenant for a 1BR flat, managed by Galliard Residential, at Raphael House
1. Maintenance issues :- In my two years stay at Raphael House, I had to unfortunately call Galliard for maintenance just once. It was a simple issue & the closure took around 2 months after a long chase (around 20 reminders)
2. Privacy Invasion :- Galliard management visit team entered my home few times without any prior information using their own set of keys. The visits were for general property health check. It was a complete breach of contract.
3. Unreasonable deductions from the deposit:- We paid £180 & got one of the best rated cleaning companies to do end of tenancy cleaning. Still we were charged £150 for imaginary marks.
I'd never recommend Galliard to anyone. They are crooks.
1. Maintenance issues :- In my two years stay at Raphael House, I had to unfortunately call Galliard for maintenance just once. It was a simple issue & the closure took around 2 months after a long chase (around 20 reminders)
2. Privacy Invasion :- Galliard management visit team entered my home few times without any prior information using their own set of keys. The visits were for general property health check. It was a complete breach of contract.
3. Unreasonable deductions from the deposit:- We paid £180 & got one of the best rated cleaning companies to do end of tenancy cleaning. Still we were charged £150 for imaginary marks.
I'd never recommend Galliard to anyone. They are crooks.
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Latest Reviews
16th Jan 2024
reviewed by 'Andrew'
1st Oct 2023
reviewed by 'Meg'
22nd Sep 2023
reviewed by 'George'
17th Sep 2023
reviewed by 'Mr Sekhar'
Opening Hours
Address
Life Residential
Unit 4, 71b Drayton Park
London
Greater London
N5 1BF
020 7359 4488
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £392,160 | £570,000 |
| Lettings | 92% | 87% | £550 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 2 | 36 | 7 | 3 | 0 | 4 | 0 | 0 | 1 |
Areas covered
- N5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 05,2024
Feb 05,2024
0
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Our property manager, Thomas Chan, is friendly, reliable and helpful. He attends to our queries and concerns professionally. I highly recommend his services....
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Jul 12, 2024
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Dear Gana, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...
Jan 16,2024
Jan 16,2024
0
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Our Lettings Negotiator was Honey and she was super helpful and friendly. She showed us around the property throughly, explaining all the details of everything. I highly recommend Life Residential....
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Jul 12, 2024
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Dear Andrew, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...
Nov 18,2023
Nov 18,2023
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Very professional throughout. Stephen was very responsive and good to deal with. The other estate agent that showed us the property was very nice and knowledgeable, much better experience than other estate agents / flats we viewed.
Only negative is that I felt the process could ...
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Oct 01,2023
Oct 01,2023
0
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With the rental market in London as chaotic, uncertain and stressful as it has been this year - we were super pleased to find Stephen at Life Residential efficient, responsive and personable throughout.
From spotting the property online, to viewing, offering and being accepted - ...
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Sep 22,2023
Sep 22,2023
0
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Very professional. Quickly found a new tenant and made the process very straightforward....
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Sep 17,2023
Sep 17,2023
0
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Stephen Hobbs handled my leasing matters professionally. He was friendly and most helpful....
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Sep 15,2023
Sep 15,2023
0
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A professional Sales team and services.
Improved property management team and services....
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Sep 14,2023
Sep 14,2023
0
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Was able to come to agreements quickly and even though there were some issues on our end with payment at the very last minute, Stephen was able to help renegotiate terms with the landlord with just a few days left until move-in....
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Sep 10,2023
Sep 10,2023
0
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Very proactive service on tenancy renewal achieving a good rental very quickly with a minimum of fuss...
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Sep 08,2023
Sep 08,2023
0
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Stephen was great from start to finish, great at communicating and was very thorough making sure we had all the information before and after renting the property. 10/10...
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Aug 21,2023
Aug 21,2023
0
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Very easy and smooth process, offer accepted quickly, referencing went smoothly and move in was easy.
Very highly recommended :)...
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“remarkable responsiveness and determination in seeking out effective solutions to assist us...”
Aug 16,2023
Aug 16,2023
0
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Stephen has proven to be an exceptional and invaluable lettings consultant throughout our entire journey, from the initial house viewing to the final handover. His level of assistance and professional support has truly surpassed any previous experiences since this was my first house-renting experience. Notably, ...
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Aug 10,2023
Aug 10,2023
0
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Stephen was very prompt and helpful. The whole process from viewing to moving in was made very simple by him....
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Aug 03,2023
Aug 03,2023
0
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It was our first flat that we rented in London so we had a ton of questions and doubts. Stephen was extremely patient, understanding, helpful and respectful towards all the questions we had, even the simplest ones. He has helped and guided us to ensure ...
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Jul 24,2023
Jul 24,2023
0
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Darcey Nicholls has provided outstanding service as my property manager. She is always very polite, friendly, calm and efficient in her work. She is smart and uses her initiative. She is the main reason why I am still with Life....
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Jul 24,2023
Jul 24,2023
0
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It is my immense pleasure to recommend both Gogoro Nwinia & William Smith of Life Residential as a real estate agent for any individual or family searching for the ideal home for their unique situation.
I'm an overseas investor with zero experience on the property market ...
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May 10,2023
May 10,2023
0
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I really appreciate Stephen Hobbs and his colleagues who assisted me a lot after I decided to rent the flat at Pinnacle House. They replied my email promptly to answer all my questions before and during moving in....
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May 09,2023
May 09,2023
0
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Have had a very positive experience with Life Residential - a seamless viewing experience with Stephen, who then assisted in us securing our property very quickly....
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May 09,2023
May 09,2023
0
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We had a fantastic experience moving with Life Residential. Stephen and his team were exceptionally attentive, responsive and helpful throughout the entire process. It made the move seamless and we couldn't have asked for more....
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Apr 26,2023
Apr 26,2023
0
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The marketing agents did get me a tenant within a reasonable period. However, the rental achieved was below expectations. But I still accepted as I did not wish to have a void period whilst I waited for a better yield.
In future, I think I ...
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Aug 11,2022
Aug 11,2022
0
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Hardly ever had a conversation with the same person, had to complain up to director level because of charges for work that were never done and to finish in style they just stopped communicating during the check out process.
When I called the emergency line ...
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Apr 30,2020
Apr 30,2020
1
people found
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We have been living in London for more than 6 years and have never encountered such a bad experience with a real estate agency.
It seems we are not the only ones who had to deal with:
- FABRICATED CLAIMS at the end of tenancy for ...
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Sep 03,2019
Sep 03,2019
0
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We've used Life Residential for the management of our rented property in Drayton Park for many years. They are thoroughly professional, quick to react and thorough in everything they do. And their charges are reasonable. Special mention to Bernard McGeever who managed a recent problem ...
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Aug 31,2018
Aug 31,2018
2
people found
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Worst experience I ever had with a real estate agency. The guys never appeared in the viewing we had arranged. When I called them the next day, they just told me it was unacceptable from their side and to rearrange....
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Aug 12,2017
Aug 12,2017
6
people found
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I have never dealt with such an unprofessional group of people; from the day we sent over our deposit until now (wrestling to get it back) dealing with Life Residential has been a nightmare. We had several property managers relocate (aka mysteriously disappear leaving e-mails ...
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Sep 22, 2019
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Hello guys, same here. I am now in a dispute with them for my deposit and almost all of their evidences are demonstrable and shameless lies. After I have received my deposit back, I am considering all possible legal actions as this dispute reflects either gross incompetence by the agency or, worse, a case of blatant perjury. The more of us, the more it is possible to show that they do the same to everyone! ...
Jun 19,2017
Jun 19,2017
3
people found
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Extremely poor driving skills!! The person who I just came into contact with drives extremely dangerously and needs to go have some more lessons instead riding round thinking there real cool...
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Nov 29,2016
Nov 29,2016
7
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We rented a flat in Drayton Park. After 1 month we did not received the inventory yet.
As soon as we arrived we found a mouse coming from an hole in the wall. I have asked many times to come to fix the hole and the ...
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Oct 09,2015
Oct 09,2015
0
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Stephen Hobbs / Kenneth Wu property manager *at Drayton Park branch, very nice to deal with. Service good - prompt and friendly....
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Apr 10,2015
Apr 10,2015
0
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Stephen was very helpful with every aspect of my move - from forms I need to fill out to finding my parking space and repairing a lock - which all went very smoothly and he even checked I had settled in well before the long ...
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Comment on agent fees
There is a small tenant register fee and the usual 6 week deposit - pretty standard.
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Mar 09,2015
Mar 09,2015
0
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Josh was very helpful throughout the process, from showing us round, through the sale and legal process all the way through till the end. What particularly stood out was his ability to get things done, one great example of this was some paperwork that was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in N5 
Thank you for taking the time to leave your customer feedback. Please let us begin by apologising for the disappointing experience you received with Galliard Residential. We take all feedback into consideration and will certainly be using it to improve our services in the future.
Having spoken with our property management team we are concerned about the issues you have raised as they do not reflect our usual high standards. Unfortunately we are unable to identify this individual case and would be very grateful if you could contact us on [email protected] to provide your former Raphael House address so we can look into the above concerns in further detail.
We would also like to assure you at this stage that we use an independent inventory clerk to conduct our check-in and check-out inspections. In interest of a fair outcome the appointed company is wholly responsible for the reports produced and do not take guidance from Galliard Residential. If you have any concerns over the service which our appointed company provided we would be eager to hear your feedback.
We look forward to hearing from you soon and do hope you will return to one of our Galliard Residential branches in the future and let us restore your faith in the service we customarily provide.
Yours sincerely
Galliard Residential Customer Relations