100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
75% lettings fee satisfaction
Apr 01,2017
Apr 01,2017
1
people found
this helpful
this helpful
I am a first time buyer and have been viewing flats for the past 2 months. Naturally, I have been dealing with a lot of sales agents and most of them have happily arranged multiple and repeat viewings. Until I had the misfortune of meeting Simon at Lifestyle Property in Gallions Reach.
I had previously scheduled an appointment with the agency which I could not do because of an impromptu urgency, albeit I notified them prior to the viewing. I was traveling in and out of London since then and could not really manage to do any property viewing with them. I may have enquired about properties (honestly I don't think I did many times but he rather harshly says hell lot of times. I wish God gave Simon a smiling face at least!), but never really booked and cancelled appointments.
But this seemed to have annoyed them so much (I am guessing but not sure yet!) that when I scheduled an appointment finally on a bright Saturday morning, he met me at his office with zero greetings (no good morning, no shaking hands). That was the first ever sign of unprofessionalism I saw in my 2-month long property search. I am ignoring the fact that he was dressed surely more appropriately for jogging (track pants and sneakers) rather than showing flats with absolutely zero smile on his face.
Next, as we entered the property for viewing I asked which direction is the balcony facing and his three word reply was I don't know!. He was not even eager to help me figure out when he saw I was struggling with my mobile compass; he stood there lame and silent. Is this how sales agent do their jobs? I have not had this experience with any other agent. Ever.
Finally, he stood there talking to the tenants without showing a modicum of interest to show around the flat or giving details. More importantly they are not very adept at putting the floor size in their online listings, so I believe it helps (and in fact should qualify as part of their job) to show around and explain what all is there in the flat. At least every single sales agent I have met has done so. I can't describe how uninterested Simon was and for no apparent reason! May be I cancelled just one viewing with them that's why? May be I asked him questions like how old the flat is, which direction is the balcony facing? Or may be he is just plain and simple grumpy? Whatever it is, I positively believe he is extremely unprofessional in his job and does not even have the basic courtesy of talking nicely or greeting people, which is so very frustrating to come from a sales agent! And be ready to face consequences of their monopolistic behaviour in the Gallions reach, Basin approach area if you ask them questions or cancel just one appointment.
I had previously scheduled an appointment with the agency which I could not do because of an impromptu urgency, albeit I notified them prior to the viewing. I was traveling in and out of London since then and could not really manage to do any property viewing with them. I may have enquired about properties (honestly I don't think I did many times but he rather harshly says hell lot of times. I wish God gave Simon a smiling face at least!), but never really booked and cancelled appointments.
But this seemed to have annoyed them so much (I am guessing but not sure yet!) that when I scheduled an appointment finally on a bright Saturday morning, he met me at his office with zero greetings (no good morning, no shaking hands). That was the first ever sign of unprofessionalism I saw in my 2-month long property search. I am ignoring the fact that he was dressed surely more appropriately for jogging (track pants and sneakers) rather than showing flats with absolutely zero smile on his face.
Next, as we entered the property for viewing I asked which direction is the balcony facing and his three word reply was I don't know!. He was not even eager to help me figure out when he saw I was struggling with my mobile compass; he stood there lame and silent. Is this how sales agent do their jobs? I have not had this experience with any other agent. Ever.
Finally, he stood there talking to the tenants without showing a modicum of interest to show around the flat or giving details. More importantly they are not very adept at putting the floor size in their online listings, so I believe it helps (and in fact should qualify as part of their job) to show around and explain what all is there in the flat. At least every single sales agent I have met has done so. I can't describe how uninterested Simon was and for no apparent reason! May be I cancelled just one viewing with them that's why? May be I asked him questions like how old the flat is, which direction is the balcony facing? Or may be he is just plain and simple grumpy? Whatever it is, I positively believe he is extremely unprofessional in his job and does not even have the basic courtesy of talking nicely or greeting people, which is so very frustrating to come from a sales agent! And be ready to face consequences of their monopolistic behaviour in the Gallions reach, Basin approach area if you ask them questions or cancel just one appointment.
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Latest Reviews
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23rd Jul 2018
reviewed by 'Shay'
2nd Oct 2017
reviewed by 'Kiran'
14th Jun 2017
reviewed by 'Serena'
Opening Hours
Address
Lifestyle Property UK
Ebb Court, 1 Albert Basin Way
London
Greater London
E16 2QN
020 7476 5831
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £330,000 | £330,000 |
| Lettings | 0% | 75% | £1,300 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 1 | 3 | 0 | 3 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 10,2022
Aug 10,2022
2
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AVOID AT ALL COSTS!
The absolute cliche sleazy conmen estate agents living up to their stereotype.
Stayed in one of their properties for only 6 months. During checkin was handed a dirty flat, upon check-out they’ve deducted my deposit for “minor dust” while it was ...
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Mar 18,2022
Mar 18,2022
0
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We had a great service from Lifestyle Property. Michelle worked hard on our behalf and the property was presented in great order. Michelle was always available for us which was particularly useful as we were moving from a different part of the country. She went ...
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Dec 04,2019
Dec 04,2019
0
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I have been renting for more than one year with Lifestyle Property and I would highly recommend them. Bradley and the rest of the team are always happy to help, offering a professional service....
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Jul 23,2018
Jul 23,2018
0
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this helpful
Bradley was kind, happy to help and provided a great service as our estate agent. I would strongly recommend him to anyone in search of a property!...
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Comment on agent fees
Good
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Oct 02,2017
Oct 02,2017
0
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Simon has been pivotal whilst helping us find and buy our first home. Simon ensured we were well informed and did not have any uncertainties; any question we asked, he answered immediately (even after moving in!) Simon also went beyond his duty to help us ...
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Jun 14,2017
Jun 14,2017
1
people found
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this helpful
I recently purchased a property via Lifestyle Property and Simon was my agent. Simon from start to finish made me feel comfortable and informed throughout the whole process. He is very knowledge about the market and always kept me in the loop with any updates ...
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May 25,2017
May 25,2017
1
people found
this helpful
this helpful
Simon has been a fantastic agent. He has worked around our hours and delivered a very good service at competitive rate. He is enthusiastic and driven. Thanks so much Simon, it was a pleasure to have done business with you! Wish you luck for future.
...
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May 03,2017
May 03,2017
1
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this helpful
Predominantly Simon, but also Ben, assisted with my purchase of my first property, which resides in the development Lifestyle Properties is situated.
Simon's unique selling point is his commitment to his clients, he worked around my hours and flexed his; including a short notice request ...
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Apr 30,2017
Apr 30,2017
1
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this helpful
I have dealt with both ben and Simon over the last year, first renting my flat via them then selling. They provided first class service in both lettings and sales
I would recommend them highly, they know the local area and market very well and ...
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Apr 01,2017
Apr 01,2017
1
people found
this helpful
this helpful
I am a first time buyer and have been viewing flats for the past 2 months. Naturally, I have been dealing with a lot of sales agents and most of them have happily arranged multiple and repeat viewings. Until I had the misfortune of meeting Simon ...
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Apr 04, 2017
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In a crowded market where there are many estate agents to choose from, our competitive advantage comes from delivering consistently excellent service and if anything happens that could possibly dilute this strength we take it very seriously. As Head of Compliance, I have investigated the circumstances of this negative review by reference to the actual vendor who can provide a genuinely independent commentary on what actually happened. And unlike the reviewer who hides behind ‘Anonym' I am ...
Mar 17,2017
Mar 17,2017
1
people found
this helpful
this helpful
I recently sold my flat in E16 through Lifestyle Property, where Simon presented it brilliantly to potential buyers and his professionalism and expert knowledge of the local housing market were key factors in closing the sale. I would be very happy to recommend him and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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We have records that show this applicant cancelled not one but three viewing appointments but this had absolutely no impact on the way he treated. Simon was not wearing jogging pants but he was wearing trainers however this was because he is receiving ongoing medical treatment for a serious ankle injury. And as for the assertion that there were zero greetings", the fact was that as he opened the office door to announce his arrival, Simon stood up to say hello" whereupon he immediately turned his back and walked out of the office towards the apartment he was there to view. These corrections are made for the sake of completeness however they are relatively minor points in the context of what the reviewer claims happened at the appointment.
The vendor has confirmed to us in writing:
in no way was Simon impolite to the viewer who actually snapped when he didn't get an immediate answer to which direction the balcony was facing. He was then rude and loud in my house. I tried to calm things down by talking to Simon and then offering to answer any of his questions myself. Obviously, it didn't work. The guy was hot headed, All he had to do was stay calm and ask the questions politely which he clearly couldn't do"
There are always two sides to an issue however when there is independent evidence that corroborates one version of events in comparison with the other, it surely calls into question the motivation behind the original review.
We remain as we have always been - totally committed to providing buyers, sellers, landlords and renters with standards of service that always meet and often exceed expectations