89% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 01,2017
Apr 01,2017
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We had a very unpleasant experience with this agent. Our offer on a property was accepted and we instructed our solicitors as we were asked to do following procedure. Subsequently a higher offer was accepted and the property was sold to another customer, without any consultation with us on the final price. Perhaps this happens a lot, but it is regrettably inappropriate practice that reflects badly on the trade, and on this agent in particular. The agent should have represented the interest of both buyer and seller.
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Latest Reviews
30th Aug 2019
reviewed by 'Sophie'
6th Aug 2019
reviewed by 'Emmanuel'
29th May 2019
reviewed by 'Olly'
Opening Hours
Address
EastHaus
Ground Floor Shop, 30c King Edward\s Road
London
Greater London
E9 7SF
020 3176 1270
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 100% | £410,000 | £1,300,000 |
| Lettings | 100% | 99% | £1,235 | £1,235 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 0 | 8 | 0 | 7 | 0 | 0 | 1 |
Areas covered
- E2
- EC1
- E3
- EC2A
- E5
- N1 6
- E8
- E9
- E10
- E11
- E14
- E16
- E20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 20,2020
Jul 20,2020
0
people found
this helpful
this helpful
Patrick and Jenna have been friendly, attentive and informative from the first 'phone call. The EastHaus team has provided excellent knowledge and consistent customer service throughout our letting. EastHaus has surpassed all our expectations of a lettings agency and I wouldn't hesitate to recommend them ...
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Nov 18,2019
Nov 18,2019
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I can't recommend Jenna from EastHaus highly enough! Absolutely none of that hard-sell you normally get from estate agents. Jenna is open, honest, down to earth and utterly dedicated. She helped us sell two properties and buy our dream house, and the service throughout was ...
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Nov 19, 2019
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(1)
Thank you so much for taking the time to leave us a review and for your very kind words. It was a pleasure to be able to assist you with both buying and selling and we hope you'll be very happy in your new home. ...
Aug 30,2019
Aug 30,2019
0
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I can't speak highly enough about the fabulous Jenna and the East Haus team. Jenna went above and beyond to help us sell our property and provided an excellent service from start to finish! (hopefully won't be moving for a while now, but wouldn't consider ...
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Sep 03, 2019
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Thank you for your extremely kind words. We really appreciate your feedback and are so pleased to have been able to assist in the sale of your property. Wishing you all the best in your new home. ...
Aug 06,2019
Aug 06,2019
0
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I just bought my first property with EastHaus. It was done in 2 months. Jenna provided excellent support and advice throughout the process. She made it very easy. And on completion day I received a very nice 'congrats gift' from them. Great agency, efficient and highly ...
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Aug 07, 2019
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Thank you very much for taking the time to leave us your feedback and for your lovely words. We are so pleased to have been able to assist you with your first property purchase and hope you enjoy your new home. ...
May 29,2019
May 29,2019
0
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The service EastHaus offer is superb! Detail focussed, very honest and proactive. Jenna and Patrick also put in a huge amount of leg-work, arranging appointments, talking to buyers, as well as facilitating the process once you get an offer. I sold my flat through EastHaus ...
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Comment on agent fees
The fees are very reasonable. Lower than bigger competitors for a much higher quality service.
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May 30, 2019
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Thank you very much for taking the time to review our services. We really appreciate your kind feedback and are so pleased to have been able to assist in the sale of your property. Wishing you all the very best in your new home. ...
Feb 01,2019
Feb 01,2019
0
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EastHaus we're absolutely fantastic during our last property sale, always on hand and extremely knowledgeable about the local market. Highly recommended....
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Comment on agent fees
Reasonable fees
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May 30, 2019
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Thank you so much for your kind feedback. We really appreciate you taking the time to review our services. It was a pleasure to assist in the sale of your property. ...
Jan 23,2019
Jan 23,2019
0
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As a tenant in rented flat I've found EastHaus to be reliable and friendly, and always available to help in any way needed. Highly recommended....
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Comment on agent fees
Good
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May 30, 2019
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Thank you very much for taking the time to leave your feedback. We are really happy to have been able to assist you in finding a property. ...
Jan 22,2019
Jan 22,2019
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people found
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Having used and experienced a number of the main London letting agents, we have most recently been using EastHaus. They have proved to be a fantastic find, providing by far and away the most professional, friendly and honest service. In a small amount of time, ...
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Good
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May 30, 2019
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Thank you so much for your very kind review. We really appreciate you taking the time to provide your feedback. It was an absolute pleasure to assist and we hope to be able to help again in the future. ...
Jul 30,2018
Jul 30,2018
0
people found
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Jenna was very honest and direct and gave a realistic valuation. She and her team are very hard working and dedicated and this yielded a result for me which had not been delivered by the agent I initially appointed. Jenna was also very active in ...
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Comment on agent fees
The fees I paid were exceptionally reasonable in comparison with others, though they were a 'special offer' at the time.
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May 30, 2019
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Thank you so much for taking the time to review our services and for your kind words. We are so pleased to have been able to assist you in the sale of your property and wish you all the best in your new home. ...
“Jenna combines professionalism, positivity and transparency; we really would recommend ......”
Nov 16,2017
Nov 16,2017
0
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Jenna combines professionalism, positivity and transparency; we really would recommend her wholeheartedly.
She was and continues to be very helpful throughout the buying process, is always available to discuss matters and is very accommodating and generous with her time in providing access to the various ...
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Nov 20, 2017
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Thank you very much for taking the time to review your experience with EastHaus. We are delighted to have been able to assist you with your purchase and wish you all the very best in your new home. ...
Sep 01,2017
Sep 01,2017
1
people found
this helpful
this helpful
Jenna at EastHaus was super helpful and accommodating after we found our home and decided to move forward with it. She helped us through the process, answered any questions, and made sure we understood each step of the process. The welcome hamper full of local ...
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Sep 04, 2017
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Thank you so much for taking the time to leave a review of your experience with EastHaus. We are very pleased to have been able to assist you with the purchase your new home and wish you all the very best for the future. ...
Aug 18,2017
Aug 18,2017
1
people found
this helpful
this helpful
A very positive experience from start to finish with Jenna and her team at EastHaus. As a newcomer to renting in London, one hears all sorts but the whole process with Jenna was well organised and went very smoothly. Jenna communicates well with all parties, ...
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Aug 22, 2017
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Very many thanks for your kind feedback. It is really appreciated. We were pleased to have been able to sucessfully assist you with your rental search and wish you all the best for the future. ...
Aug 14,2017
Aug 14,2017
1
people found
this helpful
this helpful
I was purchasing a property from a vendor who had instructed Easthaus (Jenna Buck). Throughout the process Jenna provided me with updates and was extremely helpful and responsive at all times. There is often a lack of transparency when buying/selling a house and when ...
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Aug 15, 2017
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Thank you so much for your feedback. We are really pleased you had a positive experience with EastHaus and wish you all the best in your new home. ...
Aug 12,2017
Aug 12,2017
1
people found
this helpful
this helpful
Compared to the other agents we met, she came across as re-assuring and knowledgeable without any pushy sales approach. Pretty much immediately she gained trusted advisor status in mine and my wife's eyes. Every time I called (and I did call quite regularly at certain ...
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Aug 14, 2017
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Thank very much for taking the time to review your experience with EastHaus. Your feedback is hugely important to us. We are so glad to have been able to assist you in the sale of your flat and wish you all the very best for the future. ...
Aug 06,2017
Aug 06,2017
1
people found
this helpful
this helpful
We chose to market our property through EastHaus because they had excellent knowledge of the local area and seemed clearest about what they wanted to do with the property and who they were aiming to attract.
We found Jenna to be very positive and professional. ...
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Comment on agent fees
The fees were highly competitive.
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Aug 08, 2017
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Thank you very much for taking the time to review our service. Your feeback is really important to us and very much apprecaited. ...
Jun 07,2017
Jun 07,2017
1
people found
this helpful
this helpful
Jenna has been absolutely fantastic throughout the whole process of buying my first property. She provided detailed and helpful information about the buying process, and helped me to understand and complete the main tasks. She was extremely accommodating, both in allowing me to visit the ...
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Jun 08, 2017
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Thank you so much for taking the time to provide your feedback of the service you received from EastHaus, it is really appreciated. We are so pleased to have been able to help you secure the purchase of your first property and very much hope to be able to assist you again in the future. We wish you all the very best in your new home. ...
Apr 26,2017
Apr 26,2017
1
people found
this helpful
this helpful
An excellent service from start to finish. From meeting to discuss marketing strategy to running the open day and selecting the purchaser all was done with professionalism and speed. When we had issues with the buyers solicitor closing their London office and moving the case ...
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Comment on agent fees
Very competitive and worth every penny!
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Apr 28, 2017
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Thank you very much for taking the time to review your experience with EastHaus. You feedback is very much appreciated and we wish you the very best in your new home. ...
Apr 25,2017
Apr 25,2017
1
people found
this helpful
this helpful
I was led to believe that purchasing a property would be the most stressful thing you do in your lifetime and I won't disagree now that it is done! However, it would have been many times worse without the guidance of Jenna throughout the whole ...
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Comment on agent fees
N/A - Purchaser
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Apr 25, 2017
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Very many thanks for taking the time to write such a detailed review of our service. We really appreciate your feedback and are so pleased to have been able to assist you in the purchase of your first home. ...
Apr 16,2017
Apr 16,2017
1
people found
this helpful
this helpful
The EastHaus team just sold our apartment and it was a very positive experience. It was a breath of fresh air compared to some of the estate agents we have dealt with in the past. We agreed on the price we wanted to achieve and ...
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Apr 25, 2017
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Thank you for your review, we really appreciate you taking the time to leave us your feedback. We are so pleased to have successfully sold your apartment for you and wish you all the best in your new home. ...
Apr 01,2017
Apr 01,2017
0
people found
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We had a very unpleasant experience with this agent. Our offer on a property was accepted and we instructed our solicitors as we were asked to do following procedure. Subsequently a higher offer was accepted and the property was sold to another customer, without any ...
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Apr 03, 2017
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In response to your comment, we are sorry that you feel your interest in one of our properties was not dealt with correctly, but we respectfully disagree.
It is always a difficult situation when more than one party wants to buy the same property. In these situations, we always ensure that all offers are put forward to the owners of the property and that we follow the owners instructions from there.
Your offer was put forward to the owners, you were told that the owners were considering you ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:49 PM 09/05/2022 by Louise Randall
It is always a difficult situation when more than one party wants to buy the same property. In these situations, we always ensure that all offers are put forward to the owners of the property and that we follow the owners instructions from there.
Your offer was put forward to the owners, you were told that the owners were considering your offer as well as offers from other parties, and the owners chose to accept and proceed with an offer from another party.
We are legally obliged to put forward all offers submitted on a property right up to the point of exchange of contracts, and the owners are legally entitled to accept and proceed with whichever offer they see fit.
We recognise this may be disappointing for you, and you will certainly not be the first or last person to find themselves frustrated by the process of buying a property in the UK, however, we do not believe it constitutes any wrongdoing on our part.
We are very sorry you felt it necessary to address your frustrations in a public forum rather than seek an explanation from us directly and allow us the opportunity to address your concerns.
Nevertheless, you are welcome to contact us, lodge a complaint and follow our in house complaints procedures for a full investigation of the situation. Further, if you are not satisfied with the outcome of the investigation, you are entitled to contact The Property Ombudsman Scheme, of which we are members.