“There are so many things that KFH have done wrong ......”
1 Star Review
Feb 23,2013
By:
'Sonia'
Feb 23,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW3
Lettings (as a Tenant)
Postcode: NW3
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There are so many things that KFH have done wrong that there isn't enough time in the day to get it all in print.
It isn't only the Property Management side that I listed above either. When I decided to take the flat, which I ...
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What agent could do to change your mind?
The property manager could start by being more sympathetic to the tenant, believing the tenant and reacting swiftly and efficiently when something needs doing, And not arguing with me at every turn. Learn how to be a service provider in a corteous, diplomatic manor. After all, it is the tenant paying through the nose for the flat!
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“I'm a IT professional who just moved to London last ......”
1 Star Review
Jan 30,2013
By:
'Tenant'
Jan 30,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW17
Lettings (as a Tenant)
Postcode: SW17
1
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I'm a IT professional who just moved to London last year, never had any problem with any tenants or agency before.
The rent was debited from our account on the 18th of each month.
Beginning of November, I gently asked the person of the agent ...
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What agent could do to change your mind?
The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash...."
I would have liked the agent to talk to the Landlord, changed the date to the end of the month so I could pay the rent without extra charges, without threatening letters of arrears, without telling me I am not important, that the Landlords is who she listened to and no me. That's what I would like to have done.
I would have liked the Credit Controller to say, "I'm going to talk to someone now, and get this sorted as it's urgent and we don't want you to get into arrears."
I would have liked that on the same day, she called and said, "we have changed the date to the end of the money. Is there anything else we can help you with?"
Do you know how I would have felt if she did that? Over the moon. I would have felt this agency cared. I would have told everyone on facebook, on twitter, and on my email to all I know. And...I know a lot of people. A lot.
I would have liked that I wasn't ignored for 3 months and for the Credit Control to act like nothing has happened and send me threatening letters about arrears that said...
"The Landlord might take further legal proceedings.."
I would have liked to have trusted the agency, to walk away happy and to one day, when I needed to rent again, to know I can come back and be treated with respect. I would have liked to have "FELT" good.
I will never forget this experience. I will never trust this brand again. I will never refer anyone to this agency ever. I hope I have been thorough, detailed and vocal so you take my complaint seriously.
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Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent.
Please see a link to our website below. We are keen to speak with you to see where we can potentially look to pick up the relationship and resolve the issues noted above.
https://www.burlingtonestates.co.uk/
Please see my contact details below for reference. I am unable to access any details directly from allAgents, so please do send an email and I will be in contact.
Kind regards,
James Cassidy | Business Development Manager
Burlington Estates
66 Grosvenor Street
London, W1K 3JL
T: 0207 499 3207
E:[email protected]
burlingtonestates.co.uk
Burlington Estates (London) Limited is registered in England
Registration Number 07854696. Registered office is
3 Park Road, Teddington TW11 0AP.
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