London, SW19
1.6/5, 13 reviews
15% recommended
60% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction

“I don't have the energy to write the novel i ......”

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Mar 28,2017
Minithumbdown
By: 'Jade'
Mar 28,2017
1 people found
this helpful
I don't have the energy to write the novel i could write on how unbelievably terrible the service I received*. I would recommend someone spend a week having their teeth pulled out at the dentist as a more enjoyable service than having her manage your letting. Every single hurdle faced during the year she managed my flat's letting was dealt with with as much ease as tying a shoe lace with no hands. She made the entire experience continuously stressful, difficult and at times upsetting. I would estimate it took her on average 5ish weeks to reply to a simple question via email, although that would be a generous estimation as at least 50% of the emails I sent went completely unanswered. Having ended the letting in October, and it now being nearly April, I am still trying to resolve getting my deposit returned to me....

Signing your flat over to be managed by this team of incompetent people is something I am 100% certain you will live to regret, very simply put- DON'T DO IT!
Comment on agent fees
Daylight robbery
Was this helpful? Yes
By: James Cassidy - Burlington Estates
Jan 11, 2022
Hi Ariana,

Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent.

Please see a link to our website below. We are keen to speak with you to see where we can potentially look to pick up the relationship and resolve the issues noted above.

https://www.burlingtonestates.co.uk/

Please see my contact details below for reference. I am unable to access any details directly from allAgents, so please do send an email and I will be in contact.

Kind regards,

James Cassidy | Business Development Manager
Burlington Estates
66 Grosvenor Street
London, W1K 3JL
T: 0207 499 3207
E:[email protected]
burlingtonestates.co.uk

Burlington Estates (London) Limited is registered in England
Registration Number 07854696. Registered office is
3 Park Road, Teddington TW11 0AP.
To view our privacy policy click here.

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Opening Hours
Address

Kinleigh Folkard & Hayward
5 Compton Road
Wimbledon,London
Greater London
SW197QA
0208 739 2000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 0% £0 £0
Lettings 100% 0% £1,875 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 0 8 0 0 0 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“KFH has taken nearly £4000 in rent and deposi......”

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Oct 19,2019
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By: 'James'
Oct 19,2019
0 people found
this helpful
KFH has taken nearly £4000 in rent and deposit and left us with no central heating or hot water for 2 weeks since day of arrival. KFH have failed their legal obligations to do major repairs and maintenance, promising to provide a professionally cleaned flat, but we ...
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“Pathetic agency...”

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Jul 29,2019
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By: 'Jolanta'
Jul 29,2019
0 people found
this helpful
This agency is simply the least professional/competent/friendly company that I have to deal with. They don't look after their clients at all, they just make sure you pay them as much as possible, that's all....
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“I don't have the energy to write the novel i ......”

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Mar 28,2017
Minithumbdown
By: 'Jade'
Mar 28,2017
1 people found
this helpful
I don't have the energy to write the novel i could write on how unbelievably terrible the service I received*. I would recommend someone spend a week having their teeth pulled out at the dentist as a more enjoyable service than having her manage your ...
read full review
Comment on agent fees
Daylight robbery
Was this helpful? Yes
By: James Cassidy - Burlington Estates
Jan 11, 2022
View all comments (1)
Hi Ariana, Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent. Please see a link to our website below. We are keen to speak with you to see where we can potentially look to pick up the relationship and resolve the issues noted above. https://www.burlingtonestates.co.uk/ Please see my contact details below for reference. I am unable to access any details directly from allAgents, so please do send an emai ...

“We are landlords. We had terrible management by Natalie and ......”

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Dec 02,2016
Minithumbdown
By: 'Disgruntled'
Dec 02,2016
0 people found
this helpful
We are landlords. We had terrible management by Natalie and her team culminating in legal advice and proceedings. They added no discernible value for their fees and in fact exacerbated problems with their delays and lack of management....
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“Our property was managed by KFH Estate Agents due to ......”

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Oct 28,2016
Minithumbdown
Georgina
By: 'enewman'
Oct 28,2016
0 people found
this helpful
Our property was managed by KFH Estate Agents due to our Landlord being out of the country. I was completely appalled by their lack of professionalism; phones called not returned and false promises of follow up emails. Our property had the issue of damp which ...
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Was this helpful? Yes
By: James Cassidy - Burlington Estates
Jan 11, 2022
View all comments (1)
Hi Ariana, Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent. Please see a link to our website below. We are keen to speak with you to see where we can potentially look to pick up the relationship and resolve the issues noted above. https://www.burlingtonestates.co.uk/ Please see my contact details below for reference. I am unable to access any details directly from allAgents, so please do send an emai ...

“This is a terrible letting agent and I would not ......”

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Nov 19,2015
Minithumbdown
Charlotte
By: 'JS'
Nov 19,2015
3 people found
this helpful
This is a terrible letting agent and I would not recommend that anyone use them. Their fees are incredibly high even for London, their staff are rude and they try to do the minimal amount of work possible. I can honestly say I have never ...
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Comment on agent fees
The fees charged are the highest I have come across for doing very little work.
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“Olivia was extremely professional at all times, in my dealings ......”

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Dec 22,2014
Minithumbup
By: 'AON'
Dec 22,2014
0 people found
this helpful
Olivia was extremely professional at all times, in my dealings with her. Her communications were clear and concise. Olivia also handled all queries / issues, etc. very promptly. Overall, it was a real pleasure to work with Olivia - and I felt very confident that my ...
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“This morning, KFH gave a set of my keys to ......”

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Oct 13,2014
Minithumbdown
By: 'Sarah'
Oct 13,2014
0 people found
this helpful
This morning, KFH gave a set of my keys to a contractor to gain access to my property. They did so without permission from me, and also without a KFH representative being present during this appointment. I am appalled that a company in which I ...
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“I have rented out the same property for over ten ......”

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Mar 14,2014
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Sana
By: 'Anne'
Mar 14,2014
0 people found
this helpful
I have rented out the same property for over ten years and am now on my third managing agent. Thankfully I won't have to move to a fourth. The first two companies I used veered from hopeless to more hopeless but Kinleigh's actually knows what ...
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“Where do I start.Firstly, if you see something you ......”

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Feb 04,2014
Minithumbdown
By: 'Txub'
Feb 04,2014
0 people found
this helpful
Where do I start. Firstly, if you see something you would like repaired in the property before you move in, the negotiator will give you assurances things will be fixed before the tenenacy starts. Even if you get that statement in writing before you move ...
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“Horrible experience.When it comes to you paying "the monies" ......”

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Jun 24,2013
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Enza
By: 'Grumpy'
Jun 24,2013
3 people found
this helpful
Horrible experience. When it comes to you paying "the monies" as they say, which are the outrageous fees and the deposit, they are very nice, friendly, but once you have paid they suddenly become unavailable, bounce you off, hang up while you are waiting on ...
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“There are so many things that KFH have done wrong ......”

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Feb 23,2013
Minithumbdown
Laura
By: 'Sonia'
Feb 23,2013
2 people found
this helpful
There are so many things that KFH have done wrong that there isn't enough time in the day to get it all in print. It isn't only the Property Management side that I listed above either. When I decided to take the flat, which I ...
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What agent could do to change your mind?
The property manager could start by being more sympathetic to the tenant, believing the tenant and reacting swiftly and efficiently when something needs doing, And not arguing with me at every turn. Learn how to be a service provider in a corteous, diplomatic manor. After all, it is the tenant paying through the nose for the flat!
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“I'm a IT professional who just moved to London last ......”

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Jan 30,2013
Minithumbdown
Carline
By: 'Tenant'
Jan 30,2013
1 people found
this helpful
I'm a IT professional who just moved to London last year, never had any problem with any tenants or agency before. The rent was debited from our account on the 18th of each month. Beginning of November, I gently asked the person of the agent ...
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What agent could do to change your mind?
The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash...." I would have liked the agent to talk to the Landlord, changed the date to the end of the month so I could pay the rent without extra charges, without threatening letters of arrears, without telling me I am not important, that the Landlords is who she listened to and no me. That's what I would like to have done. I would have liked the Credit Controller to say, "I'm going to talk to someone now, and get this sorted as it's urgent and we don't want you to get into arrears." I would have liked that on the same day, she called and said, "we have changed the date to the end of the money. Is there anything else we can help you with?" Do you know how I would have felt if she did that? Over the moon. I would have felt this agency cared. I would have told everyone on facebook, on twitter, and on my email to all I know. And...I know a lot of people. A lot. I would have liked that I wasn't ignored for 3 months and for the Credit Control to act like nothing has happened and send me threatening letters about arrears that said... "The Landlord might take further legal proceedings.." I would have liked to have trusted the agency, to walk away happy and to one day, when I needed to rent again, to know I can come back and be treated with respect. I would have liked to have "FELT" good. I will never forget this experience. I will never trust this brand again. I will never refer anyone to this agency ever. I hope I have been thorough, detailed and vocal so you take my complaint seriously.
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Awards won by Kinleigh Folkard & Hayward, London SW197QA



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