100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 23,2012
Apr 23,2012
5
people found
this helpful
this helpful
I had booked for a valuation of my property on Saturday 21 April 2012 with a member of staff named Michael. We had a long discussion about current market conditions and price of houses in Mitcham area. I then asked him to send someone for a valuation that same evening at 4.30 pm. I was told that someone called Kieran will be coming. I had also specifically stated that if for any reason his staff is not able to come to my property that someone gives me a call.
During the day I had a good clear out and tidied up my house to make it presentable. I cancelled all my other committments and I waited for Kieran to arrive at 4.30. I waited until 5.00 pm and no one turned up and no one had the decency to call.
I then called the Office, and asked to speak to Michael but he was on the other line. The member of staff took my details and said that Michael will call me back. Michael did not call me back but someone else did. He said that he was sorry that no one turned up. But I felt that apology was not good enough as I felt that I had wasted my entire day waiting for someone to turn up.
I was so annoyed and fuming.
During the day I had a good clear out and tidied up my house to make it presentable. I cancelled all my other committments and I waited for Kieran to arrive at 4.30. I waited until 5.00 pm and no one turned up and no one had the decency to call.
I then called the Office, and asked to speak to Michael but he was on the other line. The member of staff took my details and said that Michael will call me back. Michael did not call me back but someone else did. He said that he was sorry that no one turned up. But I felt that apology was not good enough as I felt that I had wasted my entire day waiting for someone to turn up.
I was so annoyed and fuming.
What agent could do to change your mind?
At least inform the customer when you are unable to make the appointment.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd May 2021
reviewed by 'Laura'
23rd Apr 2021
reviewed by 'Mohammed'
25th Nov 2020
reviewed by 'Patricia'
19th Jun 2013
reviewed by 'Simon'
23rd Apr 2012
reviewed by 'Mr.'
Opening Hours
Address
Andrews
5-7 Upper Green East
Mitcham
Greater London
CR4 2PE
020 8648 0893
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £485,000 |
| Lettings | 0% | 0% | £1,250 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 22,2021
May 22,2021
0
people found
this helpful
this helpful
I am so happy with the service provided by Andrews. After a bad experience with another estate agent, Andrews really went above & beyond! I completed on my property sale & subsequent purchase last week and couldn't be happier. Special thanks to Arif, Marcus & Egypt for going ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2021
Apr 23,2021
0
people found
this helpful
this helpful
Excellent service. Marcus, Arif and Egypt are all extremely helpful and attentive. They do not over promise or under deliver. They’re prompt, professional and supportive. Unlike other estate agents in the area, they are realistic and professional.
Thank you Arif, Marcus and Egypt. Definitely ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25,2020
Nov 25,2020
0
people found
this helpful
this helpful
Have dealt with Andrews Mitcham on a few occasions. Their service is brilliant. They helped my sale and purchase to be as smooth running as possible, and always went the extra mile. Would highly recommend this branch if your buying, selling or even renting. Thanks ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2015
Feb 13,2015
2
people found
this helpful
this helpful
massive problem to get deposit back, big delay with everything from the beginning-missing paperwork, difficoult to deal with nasty people...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19,2013
Jun 19,2013
0
people found
this helpful
this helpful
The whole team at Mitcham were brilliant.....my first property rented at full asking price within 4 days and the second went at full price to the first viewer within 2 days.......I couldn't have asked for more...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2012
Apr 23,2012
5
people found
this helpful
this helpful
I had booked for a valuation of my property on Saturday 21 April 2012 with a member of staff named Michael. We had a long discussion about current market conditions and price of houses in Mitcham area. I then asked him to send someone for a valuation ...
read full review
read full review
What agent could do to change your mind?
At least inform the customer when you are unable to make the appointment.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 25, 2012
View all comments
(1)
Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.
We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving your preferred contact ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact [email protected] giving your preferred contact details.
Head of Compliance & Customer Services
Andrews & Partners