100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 23,2012
Apr 23,2012
3
people found
this helpful
this helpful
I employed the services of Gascoigne Pees in Addlestone as I wanted a fast and efficient sale. This service was promised by the agent (Andrew Freegard) and I assumed that the 2% commission was an indication that the best possible levels of professionalism, commitment and attention to detail would be delivered. Sadly this was not to be the case on any count at any level. I was introduced to a potential buyer who I was assured wanted and could deliver a quick turnaround, on the condition that the price was reduced. I could not really afford to lower the price to the level that was being suggested, but the agents persuasive arguments won me over as a quick sale was the most important factor, as my daughter was visiting from Australia and would be helping me to relocate closer to other family members (I am an 86 year old lady). Sadly none of the slick promises of Mr Freegard or the glossy sales brochures were met. From acceptance of the offer in July 2011, it took a further 7 months before I was able to move into my new home. I believe Gascoigne Pees misled me throughout, causing me and my family great distress, my daughter having to return to Australia before I moved. For the last three months of the sale, no communication or support was provided by Gascoigne Pees. Not exactly the blue chip service that I expected. Our letter of complaint was of course rebutted, no apologies or commiseration were forthcoming, merely a smug assertion that they "acted in my best interest". I strongly urge anyone who is considering using Gascoigne Pees to think again. My initial gut reaction to Mr Freegard was that he was all smarm and no substance, unfortunately I did not follow my instinct and paid the price in lost sales income and more importantly time, which is a precious commodity.
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Latest Reviews
12th May 2016
reviewed by 'Attila'
28th Apr 2016
reviewed by 'Sophie'
28th Apr 2016
reviewed by 'A'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £473,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 4 | 1 | 5 | 0 | 0 | 1 |
Areas covered
- Addlestone
- Chertsey
- Row Town
- Ottershaw
- Lyne
- Longcross
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 08,2016
Jul 08,2016
0
people found
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Jenny was very helpful, courteous and kept the process moving along. All members were very helpful
Thanks Jenny,
Rgds,
Kal Sappal...
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Comment on agent fees
I am a buyer so no fees
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May 12,2016
May 12,2016
0
people found
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Jenny is the best agent who we ever dealt with! She is extremely professional and reliable! She has always returned our call, chased solicitors, lenders, seller... She is a lovely personal and was only person who we can rely in our buying process! Highly recommend ...
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Comment on agent fees
Good
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Apr 28,2016
Apr 28,2016
0
people found
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We had a really good experience with Gaiscoigne Pees.
Whilst our sale took some time, Seamus was very good at moving things forward and keeping us updated throughout the entire process....
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Comment on agent fees
N/a
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Apr 28,2016
Apr 28,2016
0
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Selling a house is never easy but the staff at GPees in Addlestone provided me with a seamless experience from the valuation to completion. A very professional and friendly team. Thanks for all your work....
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Comment on agent fees
Competitive
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Apr 12,2016
Apr 12,2016
0
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Good communication throughout the sales process. A very smooth and pleasant transaction. Both the branch manager and senior negotiator were very professional. Thank you....
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Comment on agent fees
Good
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Apr 06,2016
Apr 06,2016
0
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We found the team very professional, the communication was excellent, always friendly and efficient. I would certainly recommend Jenny and the team....
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Comment on agent fees
Reasonable
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Mar 29,2016
Mar 29,2016
0
people found
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The agent was very positive and pro-active throughout the period the property was on the market. She was very helpful and did all she could to market the property to the best prospective buyers and always kept me advised of progress and gave honest feedback ...
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Comment on agent fees
Good
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Dec 05,2014
Dec 05,2014
0
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We would like to thank Gascoigne Pees in Addlestone but in particular Jenny for all her hard work! Jenny was very helpful and would always contact us before we needed to contact her, something you don't come across very often! Jenny was informative and she ...
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Mar 17,2014
Mar 17,2014
0
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Jenny is an extremely helpful, efficient and professional person who helped me through the whole purchasing process. She liaised with all the parties concerned to enable the purchase to go through as smoothly as possible, and kept me up to date at all times. I ...
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Apr 23,2012
Apr 23,2012
3
people found
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this helpful
I employed the services of Gascoigne Pees in Addlestone as I wanted a fast and efficient sale. This service was promised by the agent (Andrew Freegard) and I assumed that the 2% commission was an indication that the best possible levels of professionalism, commitment and attention ...
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“Staff are unhelpfull , unprofesional and incompetent.Gascoingn pees are potentially ......”
Aug 13,2011
Aug 13,2011
4
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this helpful
Staff are unhelpfull , unprofesional and incompetent.Gascoingn pees are potentially one of the worst estate agents....
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Oct 12, 2012
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As market leaders, aka 'top dog's!' i am personally very dissapointed to read these comments, my own personal expections of what 'good service' means is an ethos which i instil within my staff and within our day to day duties, we always work for our clients and with their best interest in mind. To highlight the competitions weaknesses instead of highlighting your own companies strengths is by virtue weakness itself. In explaning our extensive marketing programe which achieves our clients the ver ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:47 AM 23/03/2016 by Oliver Crouch
