67% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 21,2012
Apr 21,2012
7
people found
this helpful
this helpful
We found a house that we thought would be perfect for us and engaged fox and sons to arrange a viewing. When we arrived at the agreed time, the agent was just going in with another family and asked that we wait outside so we ended up just standing on the pavement while they viewed the property. As they got into their car, the agent called us in and we looked around. The viewing went well and although the property showed definate signs of age and some structural issues we decided that it was a project we were up to taking on. The agent told us that he worked on behalf of the seller but then said that the seller would take 15k less than the asking price so to bear tha in mind when offering and to ensure that a full structural survey was done.
When we went home we discussed the property and decided to make an offer so went in 5K less that the lower price Fox had stated that the seller would accept but the agent who we spoke to who apparently worked on behalf of the buyer said that was too high and recommended a lower price still. They also stated that they would not put the offer forward until we got an offer of a mortgage letter and accepted the offer on our house which we did despite their being a bidding war on our house so made us lose out on further potential higher offers.
Strangely the lower offer they recommended got rejected but i think this was just a ploy on their part to to prolong the whole process and get more people through the door but we went back with a higher offer and they said they would go back and let the seller know. Then nothing. No contact from them, everytime we called to find out what was happening, they said that they had just got off the phone with them and they had no answers or they had only just got into the office (1:30 in the afternoon?). A week later, nothing still so we called them to give a deadline for the offer to be valid and suddenly several others had offered with higher values and either we needed to offer the full asking price or bow out which is what we decided to do. The house was definately not worth the asking price as the roof above the window had collapsed in and would have needed to be rebuilt.
All in all, not a good experience and after all of this time, we are now back at square one whilst making our buyer wait longer to move. As with others on here, the only contact we seemed to get from Fox was every other day with them offering a mortgage which we already have in place or wanting to sell our house which they knew we had done at their insistance.
I would definately not use them again and would honestly recommend to anyone looking to sell or buy that they explore all and any other option available rather than be pressured into selling with no hope of any offer under their over inflated asking price even being put forward.
When we went home we discussed the property and decided to make an offer so went in 5K less that the lower price Fox had stated that the seller would accept but the agent who we spoke to who apparently worked on behalf of the buyer said that was too high and recommended a lower price still. They also stated that they would not put the offer forward until we got an offer of a mortgage letter and accepted the offer on our house which we did despite their being a bidding war on our house so made us lose out on further potential higher offers.
Strangely the lower offer they recommended got rejected but i think this was just a ploy on their part to to prolong the whole process and get more people through the door but we went back with a higher offer and they said they would go back and let the seller know. Then nothing. No contact from them, everytime we called to find out what was happening, they said that they had just got off the phone with them and they had no answers or they had only just got into the office (1:30 in the afternoon?). A week later, nothing still so we called them to give a deadline for the offer to be valid and suddenly several others had offered with higher values and either we needed to offer the full asking price or bow out which is what we decided to do. The house was definately not worth the asking price as the roof above the window had collapsed in and would have needed to be rebuilt.
All in all, not a good experience and after all of this time, we are now back at square one whilst making our buyer wait longer to move. As with others on here, the only contact we seemed to get from Fox was every other day with them offering a mortgage which we already have in place or wanting to sell our house which they knew we had done at their insistance.
I would definately not use them again and would honestly recommend to anyone looking to sell or buy that they explore all and any other option available rather than be pressured into selling with no hope of any offer under their over inflated asking price even being put forward.
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21st Apr 2012
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 22,2018
Jan 22,2018
0
people found
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In light of a tenant who has been hard to get hold of for months which made access to a property really hard to resolve a boiler problem, Liam dealt with my frustration - and sometimes anger (!) in a really professional way until the situation ...
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Comment on agent fees
Market value so ok
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Aug 23,2017
Aug 23,2017
2
people found
this helpful
this helpful
Appalling service - damaged my property and never made good despite many promises, left my property unlocked and open, took money for some terrible photos and never reimbursed as promised - totally unprofessional! And also, couldn't sell a house that immediately sold elsewhere!...
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Feb 17,2016
Feb 17,2016
4
people found
this helpful
this helpful
If i could have given a 0 i would. We purchased a property through this branch and was truly disappointed by the lack of professionalism and poor communication. From the first time i called to arrange a viewing right up to the point of exchange. Our ...
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Mar 03,2014
Mar 03,2014
2
people found
this helpful
this helpful
I have brought and sold a lot of properties over many years, but never had such a fantastic experience as I have done with fox & sons waterlooville. They were brilliant from start to finish and I'd highly recommend them to anyone who is thinking of ...
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Aug 31,2013
Aug 31,2013
6
people found
this helpful
this helpful
I responded to a "Fox and Sons have sold another property in your road........ and searching (on behalf) of disappointed purchaser who lost out on......." etc.
After a visit from their Sales Negotiator at which we agreed a 1% commission (on a £500,000 house) I visited the ...
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Jul 22, 2017
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(1)
I totally agree with GP,s comments. Communication is awful or non. We had people turn up to view the property we knew nothing about and also no shows on arranged viewings the agent was the no show. Foxs if possible nil points. ...
Apr 21,2012
Apr 21,2012
7
people found
this helpful
this helpful
We found a house that we thought would be perfect for us and engaged fox and sons to arrange a viewing. When we arrived at the agreed time, the agent was just going in with another family and asked that we wait outside so we ...
read full review
read full review
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