I'm sorry but that is completely false. We have been in touch with the other letting agency who have informed us that the property has been let through yourselves. We arranged a viewing for the property through them on thursday evening as at that point they were unaware that a let has been agreed. We were then told by the other agency on Friday morning that a let had been agreed through yourselves. A professional agency would allow all parties that have booked to view a property to actually view the property and allow any interested parties to submit an application before making a decision. Perhaps the reason your agency has acted in the way that you have is due to some underhanded and unethical tactics that you have employed.

Good morning,

Thank you for your review. The property you requested to view was under dual agency (marketed by us and another agency) and, unfortunately, the other agency let the property first. We were due to receive the keys on the Friday morning, but in the meantime someone they had shown the property to applied for it meaning we were no longer able to advertise it.

I apologise for any inconvenience this may have caused. As mentioned on the phone, if circumstances do change we will of course call you as soon as possible. If there's anything else we can help you with, please don't hesitate to call.

Thanks,

The Letting Company.