0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Mar 14,2017
Mar 14,2017
3
people found
this helpful
this helpful
My partner and I have recently moved out of a property rented out by connells. We had nothing but problem after problem whilst we were living there.
Mouldy property to begin with - we are now being charged for this.
Whenever there had been some kind of issue within the property, connells were contacted and we were ignored. We were constantly being told that we would have a call back to discuss the problem... Hours, days, even weeks later, nothing would have been sorted. We hardly ever got a call back.
We were expecting a baby 2 months into the tenancy. Our moses basket was completely riddled with mould. It was absolutely disgusting. We also had to move out of our home for a little while to get somebody in to clear out the property as it was infested with pigeon bugs!
Every piece of furniture we had has had to be taken to the dump. Wardrobes and drawers were covered in mould inside and out. A second baby moses basket also ended up covered in mould just like the first one!
We were told a lot of lies and lots of things that didn't make any sense. Our bills were running into the house next door and neither of us knew about it until we were already locked into this tenancy! A lot of stress was caused. Once our baby was born we had to move out of the property for a few weeks so that the mould would not affect our newborn.
These are just a few of the issues we had.
After our 6 months tenancy of hell we are now being charged more than half of our deposit money for pathetic damages that were already in the property when we moved in.
The way we have been treated is absolutely disgusting! Been gone since January yet we are still facibg problems with this awful company.
Would never advise anybody to rent out a property with Connells. Absolutely awful!
Mouldy property to begin with - we are now being charged for this.
Whenever there had been some kind of issue within the property, connells were contacted and we were ignored. We were constantly being told that we would have a call back to discuss the problem... Hours, days, even weeks later, nothing would have been sorted. We hardly ever got a call back.
We were expecting a baby 2 months into the tenancy. Our moses basket was completely riddled with mould. It was absolutely disgusting. We also had to move out of our home for a little while to get somebody in to clear out the property as it was infested with pigeon bugs!
Every piece of furniture we had has had to be taken to the dump. Wardrobes and drawers were covered in mould inside and out. A second baby moses basket also ended up covered in mould just like the first one!
We were told a lot of lies and lots of things that didn't make any sense. Our bills were running into the house next door and neither of us knew about it until we were already locked into this tenancy! A lot of stress was caused. Once our baby was born we had to move out of the property for a few weeks so that the mould would not affect our newborn.
These are just a few of the issues we had.
After our 6 months tenancy of hell we are now being charged more than half of our deposit money for pathetic damages that were already in the property when we moved in.
The way we have been treated is absolutely disgusting! Been gone since January yet we are still facibg problems with this awful company.
Would never advise anybody to rent out a property with Connells. Absolutely awful!
Comment on agent fees
Shockingly bad!
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Latest Reviews
30th Sep 2023
reviewed by 'danielwalsh1984'
14th Mar 2017
reviewed by 'SophieDavid'
1st Jul 2016
reviewed by 'mark'
Opening Hours
Address
Connells
73 Southbourne Grove
Southbourne,Bournemouth
Dorset
BH6 3QU
01202 423 281
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £300,000 | £300,000 |
| Lettings | 100% | 33% | £725 | £725 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 30,2023
Sep 30,2023
0
people found
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Very poor for letting landlord properties. The management department failed to deal with issues to the property. Staff come and go and always a new person that needs to be brought up to speed. Landlords pay letting agents to help and in this instance I ...
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Jun 22,2021
Jun 22,2021
0
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Such an unethical estate agent! They practically force genuine buyers to use their Mortgage advisor, Conveyancing service to put your offer, even when we had our Agreement in Principle Certificate sorted, our own solicitor/notary of trust and proof of funds available. This is the ...
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Jul 12, 2021
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Fortunately ICO forced you to follow my ‘Right to Erasure’ as you clearly denied it in writing and wanted to continue sending emails and keeping our private information for 3 years. It was my mistake for not investigating your well deserved terrible public reputation before I arranged my viewing for that property. I hope you manage to improve your practice towards a more ethical and professional standard. ...
Mar 14,2017
Mar 14,2017
3
people found
this helpful
this helpful
My partner and I have recently moved out of a property rented out by connells. We had nothing but problem after problem whilst we were living there.
Mouldy property to begin with - we are now being charged for this.
Whenever there had been some ...
read full review
read full review
Comment on agent fees
Shockingly bad!
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Jul 01,2016
Jul 01,2016
3
people found
this helpful
this helpful
I have dealt mainly with Lowri Thomas in the management of my rented out property. Making sure that the maintenance is satisfactory for tenants when 150 miles away is not easy but Lowri has been highly pro-active in insuring this has been done - quickly (often ...
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Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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