Stirling Ackroyd
West Norwood & Streatham, London, SE27
4.8/5, 172 reviews
94% recommended
85% sales valuation accuracy
89% sales fee satisfaction

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“An extremely pushy agency who attempt to instill urgency in ......”

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Mar 12,2017
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By: 'Martin'
Mar 12,2017
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An extremely pushy agency who attempt to instill urgency in buyers from the moment you submit an enquiry! I was encouraged to "offer on this one quickly" before even arranging a viewing slot! When I did book a slot I was told there were several viewings at the property just before mine (I arrived 40 minutes early and not a soul in sight!). Agencies like Berresford play the game from the off and take the fun and excitement out of buying your first property! Perhaps they think buying a property for £350k plus is easy and thoughtless? Commission seems to be their priority with customer satisfaction taking a back seat. I've had 3 viewings with them and a real lack of information at each, as well as having no interest in finding out further information for you (especially when there's already other interested parties). Had a recent viewing with Ian who was blunt and rude to my fiance in person and his emails. I contacted the branch to complain and realised he was actually the branch manager!!!! I honestly couldn't believe it. Buyers and sellers be warned!
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By: Joseph Laurence
Mar 13, 2017
Dear Martin,

Thank you for your email.

I have tried to look into your complaint, however cannot find an applicant registered as 'Martin Carson' on any of our sales databases. Similarly I cannot find any viewing appointments for our SE27 West Norwood branch booked in your name, and none of the SE27 staff members (including Iain) recall conducting a viewing with yourself.

If you would like to contact me directly on [email protected] I will happily look into your complaint in full.

I wish you all the best with your property search.

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Latest Reviews

View all Reviews 172
19th Feb 2021
reviewed by 'Joelle Y.'
“Fantastic service by Lee Richardson who is the property consultant . From the start to the end of the consultation process ......”
12th Mar 2020
reviewed by 'Danielle'
“Excellent and prompt service from Lee Richardson and Dannielle Perry (West Norwood and Streatham branch) from initial enquiry, viewing and ......”
31st Jan 2020
reviewed by 'Kimberley'
“Our experience with Beresford Residential was great and Lee was a huge factor in this. He was very personable, professional ......”
17th Dec 2019
reviewed by 'She'miah'
“Amazing property consultant. He was very welcoming and friendly. He explained everything to us and has been great at communicating ......”
31st Aug 2019
reviewed by 'Salvatore'
“Professional, speedy and expedient. All enquiries dealt with promptly and efficiently in a courteous manner.Appointments and correspondence dealt with ......”
25th Jun 2019
reviewed by 'Mike'
“Iain and the team have been excellent throughout a difficult sale in a difficult market, great knowledge and communication throughout....”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
471-473 Norwood Road
West Norwood,London
Greater London
SE27 9DJ
02086559000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 85% 89% £173,000 £587,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
42 2 70 5 22 1 21 0 7 2
Areas covered
  • SE27
  • SE19
  • SE21
  • SE16
  • SE26
  • SE20
  • SE19
  • SE26
  • SE16
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Recommendation...”

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Feb 19,2021
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By: 'Joelle Y.'
Feb 19,2021
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Fantastic service by Lee Richardson who is the property consultant . From the start to the end of the consultation process he was been extremely efficient, professional and very proactive. Through the pandemic I was unsure things would run smoothly for us but Lee made it ...
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“Excellent and prompt service from Lee Richard......”

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Mar 12,2020
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By: 'Danielle'
Mar 12,2020
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Excellent and prompt service from Lee Richardson and Dannielle Perry (West Norwood and Streatham branch) from initial enquiry, viewing and application being accepted. Would highly recommend. Many thanks Miss McConnachie...
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“Lee Richardson...”

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Jan 31,2020
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Lee
By: 'Kimberley'
Jan 31,2020
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Our experience with Beresford Residential was great and Lee was a huge factor in this. He was very personable, professional and extremely efficient when it came to our offer. I'd like to thank Lee for helping us find our new home and making everything so ...
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“Property Consultant Review...”

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Dec 17,2019
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By: 'She'miah'
Dec 17,2019
0 people found
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Amazing property consultant. He was very welcoming and friendly. He explained everything to us and has been great at communicating everything. He is very helpful and has a great can do attitude....
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“Professional, speedy and expedient. All enqui......”

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Aug 31,2019
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By: 'Salvatore'
Aug 31,2019
0 people found
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Professional, speedy and expedient. All enquiries dealt with promptly and efficiently in a courteous manner. Appointments and correspondence dealt with professionally. Recommend wholeheartedly...
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“Very highly recommended....”

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Jun 25,2019
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Iain
By: 'Mike'
Jun 25,2019
0 people found
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Iain and the team have been excellent throughout a difficult sale in a difficult market, great knowledge and communication throughout....
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“The correct choice...”

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May 30,2019
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By: 'SE19seller'
May 30,2019
0 people found
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Jerome sold my property for the asking price within a few weeks, I can't recommend enough. From start to finish the service was outstanding. Jerome was always at the end of the line if I needed to call & responded very quickly to emails, very pleasant ...
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“Excellent service...”

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May 01,2019
Minithumbup
By: 'KS'
May 01,2019
0 people found
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Sam very helpful, straightforward and hassle free process in securing a new property to rent. Would recommend this agent to others....
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Comment on agent fees
Fees seem to be very reasonable compared with other agents.
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“Good service...”

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Apr 24,2019
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By: 'Richard'
Apr 24,2019
0 people found
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I chose Beresford Residential after getting quotes from 5 estate agents because their photography was the best, their terms and conditions were the most civilized and because I felt like Jerome was my preferred style. Whereas some estate agents are pushy and a source of stress, ...
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Comment on agent fees
I think the fees are on the low side compared with other agents in the area.
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“I am very happy to use Beresford...”

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Apr 18,2019
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Iain
By: 'Ahmed'
Apr 18,2019
0 people found
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Hi Jerome thank you for everything you have done to sell my flat very helpful and understanding much appreciated thanks...
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Comment on agent fees
Very good
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“Very helpful...”

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Apr 18,2019
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By: 'DaveStreatham'
Apr 18,2019
0 people found
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Jerome was a great help in the purchase of our first home - even during a very long and drawn out process he mediated between us and the vendor excellently....
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“Horrible...”

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Apr 02,2019
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Iain
By: 'Wenying'
Apr 02,2019
0 people found
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Iain doesn't act in the best interest of either landlord or tenants but himself. He is rude and irresponsible. Horrible experience to say the least....
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Comment on agent fees
Bad
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“Fantastic experience!...”

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Mar 26,2019
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Iain
By: 'Vittorio'
Mar 26,2019
0 people found
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My friend and I were urgently looking for a new flat and we were lucky enough to bump into Iain and Melon from Beresford Residential. Iain and Melon were very approachable, friendly and super thorough and we confirmed the flat pretty much after the first ...
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“1st Time Buyer...”

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Mar 25,2019
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By: 'Nazmin'
Mar 25,2019
0 people found
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I'm a first time buyer and was dealing with quite a few agents, however I found Jerome really stood out from the rest. He went over and above to arrange viewings to suit my busy schedule as well as guide me through a maze of ...
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“Magda is Reliable, Responsive & Helpful...”

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Sep 17,2018
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Magda
By: 'Paul'
Sep 17,2018
0 people found
this helpful
We found Magda to be consistently reliable and helpful, she would listen to our requests/ if we had any concerns, understand our perspective we were coming from as landlords, always courteous. We'd been with other agents and found this one to be the most helpful ...
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“Excellent and efficient service...”

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Sep 07,2018
Minithumbup
By: 'Arthur'
Sep 07,2018
0 people found
this helpful
My brother and I were looking for a flat and were helped by Mr. Swinburne. He is a lovely gentleman and helped us view the flat instantly and on the same day was able to complete the deal for us and get us the flat....
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“Great Agent!...”

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Sep 05,2018
Minithumbup
By: 'Jessica'
Sep 05,2018
0 people found
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Sam was really friendly and helpful when we were looking for a flat. He made sure we were kept in the loop at all times and was quick to reply. Highly recommended...
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“Flat to let...”

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Sep 04,2018
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By: 'Zoe'
Sep 04,2018
0 people found
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After having searched for a four bedroom flat and having seen a lot of places we were disappointed with, we luckily came across something we really loved. Sam gave us a great tour round, a great description of everything that was going to be redecorated ...
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Comment on agent fees
Good
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“Excellent Service...”

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Aug 29,2018
Minithumbup
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Iain
By: 'Nick,'
Aug 29,2018
0 people found
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All of the Beresford Residential staff were excellent to deal with from the outset from the agents to the photographer.. Sam was extremely efficient and personable and a very accessible agent finding the right kind of tenants for our property. Iain and Leanne also provided ...
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Comment on agent fees
Very good.
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“Positive experience buying a house...”

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Aug 17,2018
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Iain
By: 'GG'
Aug 17,2018
1 people found
this helpful
Sam and Ian at West Norwood were a great help throughout the process. As first time buyers Sam was really helpful explaining the process and also helping us move things forward with solicitors on both sides....
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“Excellent and professional...”

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Aug 12,2018
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Iain
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Magda
By: 'Gill'
Aug 12,2018
0 people found
this helpful
As landlords with a number of properties in SE and SW London, it's vital that we can rely on the agents we work with. Iain was professional and business-like in his approach to finding us suitable tenants in a very short space of time. His ...
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“Great service...”

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Aug 03,2018
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Magda
By: 'Vanessa'
Aug 03,2018
1 people found
this helpful
Sam has helped me twice already! He is always super professional and caring of his customers. The first time I was in contact with him, Sam really took the time to understand what kind of property I wanted. He shared with me a great selection ...
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Comment on agent fees
The fees are fair
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“Aoibheann Biddle...”

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Jul 25,2018
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Iain
By: 'Aoibheann'
Jul 25,2018
0 people found
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We organised a very last minute viewing of a property today and Sam was incredibly helpful and accommodating. He went through everything in great detail so we felt really secure and were happy to put our trust in him. Ian was also incredibly helpful showing ...
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“Viewings...”

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Jul 06,2018
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By: 'Mikolaj'
Jul 06,2018
0 people found
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Arranged a viewing of a property for 6 o'clock. Left work earlier to make it although the agent did not show show up. Called Sam and he told me that he tried to get hold of me, he wasn't sure if he used my work landline (...
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By: Mikolaj
Jul 06, 2018
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I clearly stated that I would like to be contacted via e-mails so did not understand why the agent attempted to call me at all. Even if that wasn't stated, I would still expect an e-mail follow up or when the agent plans to call, they normally double check the contact details. I should be also informed that you will be attempting to contact me via phone as this is required for your safety. Worth putting it in your e-mail signature. It is not going to change the fact that I lost money as I had t ...

“House sale...”

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Jun 19,2018
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Iain
By: 'Mark'
Jun 19,2018
0 people found
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After having had my property on sale with Winkworth's for seven months with no joy, I changed to Beresfords in February. I wanted the property under offer by the end of May and, in fact, it was sold by the end of May. Iain was ...
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Comment on agent fees
Good
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“Absolutely first class service and support at all times....”

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May 18,2018
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By: 'Philip'
May 18,2018
0 people found
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I really need 6*s to describe my experience with Beresford Residential, Streatham and Jerome Jackson in particular. For various reasons, almost exclusively due to my extremely poor health and frequent hospital stays, my sale wasn't the easiest in history but the service and support I ...
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Comment on agent fees
Very reasonable indeed. They are a very positive and hard working team.
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“Great experience...”

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May 10,2018
Minithumbup
By: 'Sabrina'
May 10,2018
0 people found
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I can't recommend enough Beresford residential especially Jerome. He was efficient, polite and professional. The communication was smooth, top service from start to finish. I would definitely go back to him in the future....
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“Excellent...”

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May 08,2018
Minithumbup
By: 'Brewster'
May 08,2018
0 people found
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I am very happy with the service I got from Jerome Jackson. He was very efficient at answering queries on our purchase. Also comments casually made to his colleagues received quick responses from Jerome. The streatham branch is easy to find. Thanks again Jerome....
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By: Beresford Residential
May 08, 2018
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Dear Brewster, thank you for your kind words and we wish you the very best in your new home. ...

“Good experience - recommend...”

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May 03,2018
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Iain
By: 'Kate'
May 03,2018
0 people found
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We'd been looking to buy for 1 year. We finally lucked out not only with the property, but with our agents. Having bought & sold a few times before, this has been my best experience yet, by far. Iain was very professional, communicative & personable. Throughout inevitable buying/...
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“Efficient and committee...”

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May 03,2018
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By: 'Sabrina'
May 03,2018
0 people found
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I can't recommend enough Beresford residential especially Jerome. He was efficient, polite and professional. The communication was smooth, top service from start to finish. I would definitely go back to him in the future....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:53 PM 10/11/2016 by allAgents

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