0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 19,2012
Apr 19,2012
2
people found
this helpful
this helpful
Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures and fittings prior to me moving in. When the day of signing contracts came, he assured us all work was completed. Having got to the house nothing had been done. The house was filthy and the check in agent ignored all points we asked to be included, skipping through as quickly as possible. It was less than a month until the problems started. Appliances in the house broke, were reported to
Hillary and never fixed. Our boiler broke and was not fixed, despite repeated phone calls and emails, for over a month. When the time came for our first inspection we were given 36 hours notice, and despite informing AJ that it was not a convienient time, he refused to change, and then arrived over 90 minutes late, forcing me to take a full day off work. After "inspecting" the house for less than 2 minutes he informed me it was not up to scratch and he would be charging we double to come back next week, this happened 3 times, with the end charge being over £250 for less than 2 minutes work. When I phoned him to complain at these proceedings I was treated like a child and shouted at on the phone. This continued for several months. When the date finally arrived for my check out the property had been professionally. Cleaned and the property had been empty for 2 months, due to travel for work. The check out agent told me to leave part way through the check out as "it is going to take a while" when. Refused she informed me that it was no longer my property and I was technically trespassing. A week later I received a claim for several thousand pound of "damages" (which I had asked to be included in the check in report) after several months of debate, with a lawyer on my side, and over half a year of AJ ignoring our requests for the landlady to be included directly in talks and to view the improvements to the property (both of which were ignored or refused), we finally settled loosing my full deposit plus substantial monies on top. I cannot claim to be innocent, we were not the best tenants, however the house was left in the state it was given to us, and AJ and his company attempted to, and partially succeeded in fleecing us for as much as they could get. Also, the manner in which AJ went around his business makes me believe that he was acting without the knowledge of the landlady and lining his own pockets
Hillary and never fixed. Our boiler broke and was not fixed, despite repeated phone calls and emails, for over a month. When the time came for our first inspection we were given 36 hours notice, and despite informing AJ that it was not a convienient time, he refused to change, and then arrived over 90 minutes late, forcing me to take a full day off work. After "inspecting" the house for less than 2 minutes he informed me it was not up to scratch and he would be charging we double to come back next week, this happened 3 times, with the end charge being over £250 for less than 2 minutes work. When I phoned him to complain at these proceedings I was treated like a child and shouted at on the phone. This continued for several months. When the date finally arrived for my check out the property had been professionally. Cleaned and the property had been empty for 2 months, due to travel for work. The check out agent told me to leave part way through the check out as "it is going to take a while" when. Refused she informed me that it was no longer my property and I was technically trespassing. A week later I received a claim for several thousand pound of "damages" (which I had asked to be included in the check in report) after several months of debate, with a lawyer on my side, and over half a year of AJ ignoring our requests for the landlady to be included directly in talks and to view the improvements to the property (both of which were ignored or refused), we finally settled loosing my full deposit plus substantial monies on top. I cannot claim to be innocent, we were not the best tenants, however the house was left in the state it was given to us, and AJ and his company attempted to, and partially succeeded in fleecing us for as much as they could get. Also, the manner in which AJ went around his business makes me believe that he was acting without the knowledge of the landlady and lining his own pockets
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Jun 28, 2012
This tallies with my experience of Ashley Charles. They will go out of their way to screw you out of every penny they can and have the audacity to call their daylight robbery 'admin charges'.
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Opening Hours
Address
Ashley Charles Estate Agents
The Lodge72 Edinburgh Road
Reading
Berkshire
RG30 2UB
0845 056 0268
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 22,2014
Nov 22,2014
4
people found
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this helpful
After renting for the past 18 years across the UK I have never encountered a more absurd estate agent as Ashley Charles. From beginning to end the experience was horrific....
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Mar 20,2014
Mar 20,2014
0
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Avoid this company at all costs, having lived in a property managed by Ashley Charles for many years their approach to customer service continues to astound me.
The core issue has always been around inspections, which happen quarterly without fail despite me being a long ...
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Mar 27, 2014
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Please see below comments from the landlord re this issue
Hi Robert,
I currently have no time to be spending on this, and this is why I said to AJ I would have to leave this up to him. I did state that although I got on with you when I met you, and believe you to be an honest person, I could not allow that to affect the end result of renting out the property, with respect to the current state of the house.
Having seen the pictures there was nothing there that made me believe that AJ ...
Jan 28,2014
Jan 28,2014
1
people found
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this helpful
Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first before dealing with Ashley Charles. Got hardly any of my deposit back after paying over £30,000 in rent. We had a burst water main in the court yard garden which took 12 WEEKS to sort out!! The ...
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Oct 08,2013
Oct 08,2013
1
people found
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this helpful
Very rude and slow service, no respect shown to us as tenants. Took months to do work that was needed in the house, one of the maintanence guys they got was a bit pervish and was exceptionaly incapable of doing the job, even a simple ...
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May 11,2013
May 11,2013
1
people found
this helpful
this helpful
Ashley Charles are a disgrace. Right from the beginning when I was searching for a rental property, they were impossible to get in contact with. I had to hound them in order to get a viewing. Lettings agents should be making it easy for prospective ...
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Apr 23,2013
Apr 23,2013
1
people found
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this helpful
Terrible Estate Agents - AJ was very pleasant at the beginning, but became increasingly aloof and rude as the tenancy went on. Ridiculous standards for house inspections - we were pulled up over an unmade bed. We were offered just 1% of our deposit back at ...
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Apr 11,2013
Apr 11,2013
1
people found
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this helpful
Beware! Truly a terrible service from start to finish. From threats to reinspect at a cost of £75 because we hadn't washed up the bowls from our breakfast before leaving for work (which is none of their business, but AJ fails to understand what an inspection ...
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What agent could do to change your mind?
Being honest and actually discussing issues, and avoiding the bad attitude.Attached Filesnbsp;
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Jan 28,2013
Jan 28,2013
0
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One of the worst estate agents I have ever had the misfortune to deal with.
Useless at maintaining a property - we had to carry out all works ourself.
Intrusive inspections with ridiculous standards (they expect the property to be in better order than when ...
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Mar 20, 2014
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I too can vouch for the outrageous inspection standards and slow response on maintenance issues. ...
Apr 19,2012
Apr 19,2012
2
people found
this helpful
this helpful
Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures ...
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Jun 28, 2012
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This tallies with my experience of Ashley Charles. They will go out of their way to screw you out of every penny they can and have the audacity to call their daylight robbery 'admin charges'. ...
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