100% lettings valuation accuracy
50% lettings fee satisfaction
Mar 08,2017
Mar 08,2017
8
people found
this helpful
this helpful
What a useless shower this bunch of fools turned out to be !!
15 weeks (from accepting offer) to sell a vacant house, with no chain. Had to be constantly pushed and chased for progress, communication was severely lacking in frequency, content, accuracy and truthfulness.
Example conversation threads following accepting an offer in Mid September are as follows :
Chased them in October There is a delay in local searches, they should be done by Early December
Heard nothing.......
Chased them on December 23rd.... All the searches are back
Chased them January 7th....We're waiting for the searches to come back, should be back by 24th January
Heard nothing...
Chased them on 24th January All the searches are done and back !!
Voicemail from them on January 25th We're waiting for confirmation that the searches are done !
I stopped bothering to chase them much after this....as my tolerance of idiots was wearing thin, so I relied on my conveyancer and dealing with the buyer direct instead......turns out searches were not completed until Jan 31st
Finally managed to complete without having to have too many more dealings with them !!!
Do yourselves a favor and go find a proper estate agent instead !!!!
15 weeks (from accepting offer) to sell a vacant house, with no chain. Had to be constantly pushed and chased for progress, communication was severely lacking in frequency, content, accuracy and truthfulness.
Example conversation threads following accepting an offer in Mid September are as follows :
Chased them in October There is a delay in local searches, they should be done by Early December
Heard nothing.......
Chased them on December 23rd.... All the searches are back
Chased them January 7th....We're waiting for the searches to come back, should be back by 24th January
Heard nothing...
Chased them on 24th January All the searches are done and back !!
Voicemail from them on January 25th We're waiting for confirmation that the searches are done !
I stopped bothering to chase them much after this....as my tolerance of idiots was wearing thin, so I relied on my conveyancer and dealing with the buyer direct instead......turns out searches were not completed until Jan 31st
Finally managed to complete without having to have too many more dealings with them !!!
Do yourselves a favor and go find a proper estate agent instead !!!!
Comment on agent fees
I begrudge them every penny of the exorbitant fee for their poor service.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
1st Nov 2023
reviewed by 'Damian'
22nd Mar 2022
reviewed by 'STEPHEN PRIOR'
9th Nov 2021
reviewed by 'Mario'
2nd Nov 2021
reviewed by 'Peter'
22nd Oct 2021
reviewed by 'David'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £405 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 4 | 4 | 4 | 3 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 01,2023
Nov 01,2023
1
people found
this helpful
this helpful
Appointment cancelled second time in a row to view property. I am cash buyer. Think before using this agent could cost you the sale of your property...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2023
Mar 29,2023
0
people found
this helpful
this helpful
Hiva at connells has been incredible throughout the whole experience, understanding our situation and keeping open communication throughout the process. She has gone out her way to make sure we view our new forever home and keep this a fun and exciting change, and is ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2022
Mar 22,2022
1
people found
this helpful
this helpful
Probably the worst estate agents ever ever ever oin my life so far as a property investor i have bought and sold over 50 properties but never ever have i come across such a shambles of a company,took over 1 year to complete a no chain ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 09,2021
Nov 09,2021
1
people found
this helpful
this helpful
Before the pandemic we are looking for a mortgage advisor, as a first time buyer it is not easy without knowledge of the process to buy a house in England because we are from Spain. We went to the bank and another mortgage advisory agency ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2021
Nov 02,2021
2
people found
this helpful
this helpful
Everything has gone wrong from start to finish with Connells.
We had Tyler come to our house to value it so we could sell it.
However he didn't value it instead he told us it would be better to auction and that we would NOT ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2021
Oct 22,2021
0
people found
this helpful
this helpful
Thank you for the Excellent services you provide , well pleased . The staff i have met ie. Tyler , Jodie . Hiba , are a credit to your business each with their own style Tyler is very proficient . Jodie is as well and makes me laugh . Hiba has extremely ...
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2021
May 22,2021
0
people found
this helpful
this helpful
Connells TORQUAY......Have contacted them twice about 2 different properties and twice was promised a call back to arrange viewing. Both times we had to chase them up and would get fobbed off with the promise of a call back.
Neither time did we ever get ...
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2020
May 22,2020
3
people found
this helpful
this helpful
After contacting the staff to book a viewing for a property I was told that we would not be able to view a property because our DIP had just expired and we would need to speak to their morgage advisor before they would let us ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2020
Mar 16,2020
0
people found
this helpful
this helpful
I would like to say thank you to the Torquay team, for their professionalism and helpfulness, in particular, Kerys, Scott, Ben & Laura ( but every person on the office had a smile ).
They engage their customers as soon as you come through the door. They return ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2019
Nov 30,2019
0
people found
this helpful
this helpful
Had been trying to find a property to rent for family for 9 months with no luck. Found most agencies never bothered to call back and not very helpful until we found one with Connells which wasn't suitable but Harry who dealt with us kept looking ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2019
Oct 09,2019
0
people found
this helpful
this helpful
We recently purchased a property marketed by Connells Torquay and have only praise for the professional and friendly way the dealt with us. In particular, Ben and Laura deserve a mention.
The did their best throughout to ensure we had access when required and any ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26,2019
Apr 26,2019
0
people found
this helpful
this helpful
Amazing experience throughout and all the staff were great so helpful and kept us informed of the progress including chasing solicitor and buyer and really cared about our sale.so quick to find a suitable buyer and managed our expectations...
read full review
read full review
Comment on agent fees
Agents fees were competitive
Was this helpful?
Yes
Yes
May 30,2018
May 30,2018
0
people found
this helpful
this helpful
I would like to thank Ben Greg and Ryan for the professional way they handled my sale and thoughtful service throughout. Nothing was to much trouble. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2017
Oct 25,2017
0
people found
this helpful
this helpful
Ben helped me find a tenant , helped with the paperwork and was easy and friendly to talk to . Ben Pegg was very helpful too . Everything went smooth. I was expecting for problems, but they put me as ease. Thank you .Bens !!!...
read full review
read full review
Comment on agent fees
AS EXPECTED
Was this helpful?
Yes
Yes
Jun 16,2017
Jun 16,2017
1
people found
this helpful
this helpful
Dear Ben & First class team
We are on the verge of internet take- overs for all areas of business. Sounds good, but, when things are not quite what they seem, when being misled by third parties stalls everything, when you need a professional team of ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 22, 2017
View all comments
(1)
This is the fakest review on Allagents. This office is ‘manned' by children who constantly lie to pacify you. Their level of unprofessionalism is incredible. ...
Mar 08,2017
Mar 08,2017
8
people found
this helpful
this helpful
What a useless shower this bunch of fools turned out to be !!
15 weeks (from accepting offer) to sell a vacant house, with no chain. Had to be constantly pushed and chased for progress, communication was severely lacking in frequency, content, accuracy and truthfulness.
Example conversation ...
read full review
read full review
Comment on agent fees
I begrudge them every penny of the exorbitant fee for their poor service.
Was this helpful?
Yes
Yes
Feb 02,2016
Feb 02,2016
2
people found
this helpful
this helpful
Terrible service would not use again or recommend under any circumstances . Complete sales agents do not care once they have your money, they will not return calls, emails and refuse to except any responsibility once you are in a contract ! AVOID...
read full review
read full review
What agent could do to change your mind?
BADAttached Filesnbsp;
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Dec 10,2014
Dec 10,2014
2
people found
this helpful
this helpful
Disgusting service. I was a new tenant connells the estate agents. They took 380 pound fee for reference s! Which they never did!! Flat I rented had no gas no electric and was flooded! Connells said not our problem contact the landlord. 3 weeks later landlord excepted ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22,2014
Aug 22,2014
4
people found
this helpful
this helpful
Absolutely unbelievable. I signed up with them in April 2013 where I was promised that they could sell my flat fast to release equity to purchase a new build in time.They set a fee of £3000 +Vat to sell, having already paid out £118.80 listing fee for ...
read full review
read full review
What agent could do to change your mind?
They could have been polite and understanding, maybe even offered to negotiate on the extortionate 4.5% feeAttached Filesnbsp;
Comment on agent fees
More expensive than other agents in the area.
Was this helpful?
Yes
Yes
Apr 29,2014
Apr 29,2014
9
people found
this helpful
this helpful
Absolutely horrific, apparently the service stops when the offer has been made on your house, we sold our house in torquay through Connells torquay branch hoping for a good, quick, clean sale especially the the large fee they were charging, unfortunately none of which were ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
