91% sales valuation accuracy
97% sales fee satisfaction
85% lettings valuation accuracy
94% lettings fee satisfaction
Mar 07,2017
Mar 07,2017
1
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this helpful
Very displeased with lack of prior disclosures... if Hardy is 'not' the managing organization, this information should be disclosed 'prior' to tie of signing the lease. I rented a property and only at the time monies were already surrendered, I've traveled thousands of miles to Bangor, and signing I was told that Hardy does not manage the property. With absolutely nowhere else to go, I had no choice but accept. This is unacceptable, and unprofessional as I am immediately having a bad experience with the landlord. I went to Hardy, a supposedly reputable company, versus, a private landlord to prevent this very situation. Yet, I find myself in the midst of the very thing I tried to avoid by going to Hardy. Very dissatisfied with the outcomes when I am given the keys to a filthy property without the agent, agency, or the landlord checking. Moreover, I have been in the property for over several days and still cannot get in touch with the landlord. I can only imagine how this process is going to only get uglier over the next six months. I really consider this false advertising when Hardy and other letting agencies fail to disclose this information on the actual property promotional documents. I am a single female professional, who travelled from another country to Wales. I trusted and relied upon the agents at Hardy to be forthcoming with me and to be the utmost professionals. I would have never expected them to withhold what I consider vital information and to put me into an absolutely filthy property and to do anything constructive to help resolve the matter after it was brought to their attention.
Comment on agent fees
The fees were standard and comparable to other agencies. I suppose, in my situation, the agents represent the landlord - not me the tenant, who paid the fees.
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Latest Reviews
10th Jan 2024
reviewed by 'GTP'
11th Dec 2023
reviewed by 'Brian Corcoran'
2nd Dec 2023
reviewed by 'Arwel Edwards'
2nd Nov 2023
reviewed by 'Yashovardhan'
20th Oct 2023
reviewed by 'Paul Mellor'
18th Oct 2023
reviewed by 'Ian and Leanne Keefe'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 97% | £69,000 | £1,000,000 |
| Lettings | 85% | 94% | £280 | £5,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 191 | 4 | 184 | 13 | 119 | 2 | 85 | 4 | 28 | 2 |
Areas covered
- LL56
- LL57
- LL33
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Jan 10,2024
Jan 10,2024
0
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We were very pleased with the service we received from Dafydd Hardy. The service provided during the purchase of our new property was excellent throughout. Matild is amazing and has the patience of a saint!...
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Dec 11,2023
Dec 11,2023
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This was a smooth transaction. They were responsive to comms, keep me informed about progress and professional....
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Dec 02,2023
Dec 02,2023
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Professional service with great communications from start to finish.
Thanks to Dafydd Hardy and the team. Especially Ioan Nia and Sally.
Diolch Yn Fawr...
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Nov 02,2023
Nov 02,2023
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All the staff are knowledgeable, kind and cooperative. They made me feel relaxed and comfortable throughout the process. I highly recommend them....
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Oct 20,2023
Oct 20,2023
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A well managed process to get new tenants into our property. Great communication too....
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Oct 18,2023
Oct 18,2023
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We had a few issues throughout the purchase of our new home, but the agents were outstanding at all turns, especially Matild and Nia, and completion went through well....
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Sep 27,2023
Sep 27,2023
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My experience renting In past wasn't so good. Paid 6 month rent and had 6 months building work on rental flat. Had to pay just to sign a new contract. Lock on flat was worn refused to reimburse me when I had to call out a locksmith ...
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Sep 14,2023
Sep 14,2023
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Communication was mostly by email and was very formal as opposed to personal. Wrong keys given to tenants and they had to wait until the following day to speak to agent before being able to access the property. Wasn't keen on block viewings and the ...
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Sep 11,2023
Sep 11,2023
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Thanks Julie Roberts for providing such a friendly service and helping me throughout the moving home process....
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Aug 29,2023
Aug 29,2023
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This is the first property I have sold and I was expecting a lot of hassle and stress because of the horror stories you hear from others. I can honestly say this has been a stress and hassle free experience....
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Aug 22,2023
Aug 22,2023
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Knowledgeable staff who delt very sensitively with the sale. I was kept updated throughout the process....
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Aug 22,2023
Aug 22,2023
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Friendly, responsive and sensitive service. Gave good advice and guidance, set reasonable expectations and were honest and upfront throughout the process....
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Aug 15,2023
Aug 15,2023
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I am happy I approached the right people. They guided me very well throughout the process and they responded very well....
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Aug 13,2023
Aug 13,2023
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Simply the best agent every time. I have previously sold through Dafydd Hardy. This time it was purchasing through them. On both occasions I felt looked after through the whole experience.
Great friendly team of staff who really know their stuff & if they don’t, ...
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Aug 10,2023
Aug 10,2023
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We lived in a student property for 9 months and had something wrong with the property nearly every month. Every time we called dafydd hardy to explain the situation, the people on the phone sounded that they were annoyed at us and that we were a ...
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Aug 05,2023
Aug 05,2023
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Excellent professional service throughout keeping us fully informed at all times...
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Aug 04,2023
Aug 04,2023
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Very helpful and supportive at all times with regular updates regarding property management....
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Jul 26,2023
Jul 26,2023
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Fantastic experience with my first house purchase ever! Dafydd Hardy - Bangor staff were very approachable and facilitated my viewing when ever requested for. Over all great experience and a happy customer....
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Jul 26,2023
Jul 26,2023
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Very professional with everything, paul, nia & the team where allways there when needed. Diolch yn fawr, mel & anne. Very good advice off dafydd himself as well....
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Jul 20,2023
Jul 20,2023
0
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Sally Keys and Ioan Evans have been brilliant in making sure my property was rented out quickly with great advice....
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Jul 18,2023
Jul 18,2023
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Sold our property and provided a first class service. Thank you Marcus for being professional, knowledgeable & supportive....
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Jul 14,2023
Jul 14,2023
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Thank you so much for all your help. You've made the whole process easy and stress free. Really appreciate all your help and hard work!...
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Jul 01,2023
Jul 01,2023
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They made moving such an easy experience, really helpful staff and just overall a great company....
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Jun 30,2023
Jun 30,2023
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Tilly was great throughout the whole process and was always on hand for any of our queries....
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Jun 16,2023
Jun 16,2023
0
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It is unfortunately so rare to find excellent customer service these days. It was great to deal with professional, competent, friendly people. Everyone who I have spoken to have been amazing. Thanks to you all for your help in finding a tenant - you made ...
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Apr 06,2023
Apr 06,2023
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Excellent viewing. Prompt, informative and pleasant manner of the agent. Patient and knowledgeable about Four Mile Bridge and it’s environs....
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Mar 28,2023
Mar 28,2023
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Really good professional service, and good communication throughout from the team in the office. Special thanks to Matild Curley in the Bangor office for dealing with everything so swiftly and with good humour throughout....
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Mar 23,2023
Mar 23,2023
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Cannot fault the team in Bangor one bit. Sarah and Marcus were fantastic throughout the whole process. I’ve bought and sold properties in the past but I have to say that Dafydd Hardy have proven to have delivered the best experience to date. I ...
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Mar 14,2023
Mar 14,2023
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Matild at Dafydd Hardy Bangor has been superb! From the initial market appraisal to the sale completion she has been positive, pleasant, pro active and efficient. Matild kept good communication throughout and was quick to respond to any question or query I may have had. ...
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Dec 22,2022
Dec 22,2022
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Staff were excellent in moving the sale forward and provided invaluable advice when required. Paul was great during the initial period when putting the house on the market. Nia was excellent dealing with us, the buyer and the solicitors to ensure the sale moved forward ...
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Ioan Evans
(98)
Paul Tilbury
(71)
Nia Hadfield
(70)
Alana Jones
(60)
Sally Keys
(27)
Matild
Sioned Jones
(20)
Tom Parry
(15)
Gemma Tamne
(8)
Nigel Williams
(7)
Sarah Morton
(7)
Marcus
Stephanie
Julie Roberts
(4)
Dafydd Hardy
(3)
Petru Ragazan
(2)
Llinos Jones
(1)
Loren Legge
(1)
Tracy Davies-Shaw
(0)
Debbie Challis
(0)
Dominic Noone
(0)
Ceara
Adam
Landlord Fees
Permitted paymentsBefore the tenancy starts (payable to Dafydd Hardy Estate Agents Ltd ‘the Agent’)
Holding Deposit: 1 week's rent
Deposit: equal to 1 months rent or £250 per person on a Dafydd Hardy Student rental property.
During the tenancy (payable to the Agent)
Payment for the late payment of rent £25
Payment for a breach of the tenancy agreement up to the prescribed limit
During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas, electricity, water
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax
Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual damages.
Tenant protection
Dafydd Hardy Estate Agents Ltd is a member of RICS, which is a client money protection scheme, and also a member of The Property Ombudsman Service, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly.
Tenant Fees
Permitted paymentsBefore the tenancy starts (payable to Dafydd Hardy Estate Agents Ltd ‘the Agent’)
Holding Deposit: 1 week's rent
Deposit: equal to 1 months rent or £250 per person on a Dafydd Hardy Student rental property.
During the tenancy (payable to the Agent)
Payment for the late payment of rent £25
Payment for a breach of the tenancy agreement up to the prescribed limit
During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas, electricity, water
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax
Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual damages.
Tenant protection
Dafydd Hardy Estate Agents Ltd is a member of RICS, which is a client money protection scheme, and also a member of The Property Ombudsman Service, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly. Last updated at 27/08/2019, 9:17 PM by allAgents
Complaints Procedure
No procedure set.
Last updated at 1:57 PM 01/02/2023 by allAgents
Best Letting Agent in Bangor 
Best Estate Agent in Wales 
It is correct that we don't advertise if a property is managed or not, but we always tell people during viewings, or if asked. It's not something we hide, it's just not something most people enquire about. However, in light of your comments and to ensure full transparency (which we strive for) we now display if the property is managed or not on our lettings brochures (starting today).
I understand the office wavered our policy of not agreeing to a tenancy without the person (or someone on their behalf) viewing the property in advance due to your circumstances. Therefore, you didn't get to view the property in advance when we would normally discuss all these things and list any property requests to be resolved before the tenancy begins. I also understand the office also stayed after hours (in their own time) to carry out the sign-in, so you could move into your property on the first night - and avoid any delay or hotel costs.
The property is managed by the landlord and therefore any pre-tenancy inspections are carried out by them - we merely introduce you to the property and carry out the paperwork. However, I understand the office tried to contact the landlord for you on Friday but weren't able to speak with him. The landlord is abroad on holiday (due back today) but they have left him messages to urgently contact the office for you.
I would recommend, as the office did on Friday, that you take pictures and email them to us, so we can speak to the landlord on his return and forward him the images to get the issues resolved asap. While we are not the managing agent, we have offered and will continue to offer our full support in getting the issues resolved with the landlord. I'm sorry if you felt this was not the case, but having spoken with the team it sounds like they've been doing everything they can to help - given the circumstances.